Amazon.com

Hello,
We have looked into the issue and a full refund for the order was issues on 01/30/
In summary, we have credited the buyer for the full amount for this order
Sincerely,
Ajith

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime membership charge on your account.I've reviewed your account and
confirm that you've disputed a chargeback contacting your credit card company .We also confirmed that the dispute in question has been resolved between Amazon.com and the issuing bankAs such, we will not be able to assist you with reimbursement.I suggest you to please contact your bank for refund confirmation of this chargeback.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your orders, Order ID: *** and Order ID: ***.I've verified and see that we have already filed A-Z Guarantee claim for full reimbursement of these orders.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=*** https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeAs confirmed earlier, refund of $was successfully issued to your Visa on April for your Order ID: ***Please allow 3-business days for the refund to complete online from the date of issuing refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The requested 2-business days for investigation and to get back to meIt has now been business days
Sincerely,
*** ***

Hello *** ,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand your concern regarding the price of the item, " PowerBoss 30666, Running Watts/
Starting Watts, Gas Powered Portable Generator" and the charge you're seeing at the checkout when trying to place a new order
I've checked from my end and see that you're willing to ship the item to Ohio and the actual cost of the item is $308.70, however the estimated tax collected for the item is $23.15, making up the total cost to $
Please understand if an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual itemIn accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts
The amount of tax charged on your order will depend upon many factors including Identity of the seller, type of item purchased, and destination of the shipment
For more information on sales tax, please visit our Help pages:
***
If you qualify for tax exempt status, you can request a tax refund for products sold by Amazon.com LLC, Amazon Digital Services, Inc., or sold by other sellers and fulfilled by AmazonPlease visit the following link for information about the required documentation and submission process:
***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
SushmaAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the experience with your order#*** for Go
Power! *** ***-Watt Pure Sine Wave InverterThis is certainly not the service we strive to provideI've reached out to the appropriate teams to get this looked into at the earliestI'll be following up on this and we'll get back to you with an update within the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They have not taken any action regarding my complaintThey just say it is against their policy to issue refunds on AppStore purchasesHowever, three people in my game alliance say they have received refunds from Amazon for the same AppStore purchases.Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the disappointing experience you've had regarding the return of your order #***.I've checked with our internal team who confirmed that we are unable to locate the package even though the tracking shows a package was delivered on June 24, As per our policy, whenever our returns center receives the correct item, the return is automatically processed and a refund is issued.We aren't able to issue a refund unless the correct item is received and processed in our Returns CenterWe are unable to provide specific information about any of our internal actions and procedures.As informed earlier, we won’t be able to offer any additional insight or action on this matter and any further inquiries won't receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Mr.Bhaskar is questioning my understanding- I am not a business man, but can recognize a business scam
Reiterating my contention, I did not order my Laptops from the third party Amazon's List, "Available from these Sellers," as MrBhakar keeps on insisting that I did.-
I did check out the prices on that list mentioned above, but I did not order any Laptops from that list On that list the yellow rectangle containing the words "Add to Cart" can be seen next to the "Available ..." seller on the right side, but on the Lower-half of the monitor screen
I ordered the Laptops by placing the cursor within the yellow rectangle of "Add to Cart," next to "Sold by Amazon Warehouse Deals fulfilled by Amazon." - The yellow rectangle "Add to Cart" is on Upper-half of the monitor screen.
Attachment is showing the Cancellation Order #*** without any indication that it was sold by a third party- ** Sincerely, *** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
My concerns were still not addressed
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have already reviewed the picture attachedI know to choose accept price at worse condition means lower price, but I don't think the dents in the picture should categorize the phone as "not working"I remember the price range for worse condition was pretty wide between $and $250, I don't think this dent should make the phone to worth lowest price.
I don't think Amazon will response againJust leave this record and a remind to others who are going to trade in to Amazon. Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused.I checked and see that the order in complaint has been
delivered to the recipient on August 21, 2017.Considering the situation and the importance of the item, I've issued refund for the order and there is no need to return the item.This item has been ordered using the promotional creditSo, I've added the $to your promotional balanceYour available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there), but you can view your current promotional balances - for digital items only - at this link:https://www.amazon.com/gp/feature.html/?docId=1000811661To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220We look forward to seeing you again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patienceWe have restored access to your account successfully, you can place your
orders now.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your order and can see that the order is still in the pending
stateI've now checked for the item on the website and see that it is only sold by other marketplace sellers and is now not available from the seller you placed the order with.Further, the item is now priced at a relatively higher price and in this case, I can only assume that there is a pricing errorOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.You should receive an update from *** soon regarding the status of your orderTypically, in cases where a pricing error has occurred, the order is canceled and customers are refunded in fullRefunds for seller purchases are applied to your payment card within 4-business days of being initiated.Unfortunately, we will not be able to send you a replacement from our end as the order is placed directly with the marketplace sellerAny actions on the order should be taken only by the seller.If you have further concerns about the cancellation of this order, we ask that you contact *** directlyOnly the seller can answer questions about their products and order fulfillment. While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.Please note
that to protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested.I suggest you to notify the credit card company that you want to dispute the chargeThey'll provide the correct steps to recover funds.Please do understand that this event did not take place on our website. Instead, someone got your credit card information and billing address from another sourceIt would have been impossible for him or her to place the order if he or she did not have this information. Since this happened outside the Amazon.com website, we have no knowledge of how that person obtained the information.We are unable to say how your siinformation was obtained since the activities used to obtain these details occur away from our websitesSome techniques used to gain access include using malicious software to capture a user's keystrokes and Internet activity, trying commonly-used passwords, and sending fraudulent emails requesting recipients provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, please visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Not a real resolution
Sincerely,
*** ***

Hello Amanda,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the order #***I see that your claim has been successfully granted on October 28, and a full refund of $has been issued to your original payment methodYou'll see the refund on your PIN-less debit card within business days from the day refund was processed.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the Prime charges on your accountTo help
you with this, I have tried locating your account details with the email address you have provided but couldn't locate any charges on itIn this case, I would request you to write back to us from the email address which is associated with your amazon account on which you are seeing the multiple charges for PrimeThat will help us look into the issue and fix that.I appreciate your time and patience in this regardsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello,While we understand the buyer's concerns, we are unable to assist him with this purchaseWe have closed the buyer's claim for order *** because the order is not eligible for coverageTo be eligible for coverage, the day the buyer file the claim must be three calendar days
past the maximum estimated delivery date or days from the order date, whichever is soonerIf the buyer does not receive their order by 02/20/2018, please reply to this email to let us know and we will reopen the buyer's claimTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 19, 2018Although we understand the buyer's position, we stand by our decisionWe cannot give him more information about this matter until the maximum estimated date of delivery, and we may not reply to further emails about this claim.Sincerely,

Complaint: ***I am rejecting this response because:During multiple chats (and I have screen shots of all of them) their representatives NEVER stated that the price was a mistakeIn fact one of them claimed that if I placed the order at the current $200+ price, he would refund the difference
I therefore believe "Mayra" is not truthful
Sincerely,*** ***