Amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing transaction you'd on our website.I've forwarded the details
you've mentioned to our payments team and they worked on it.To make things right for you, a refund of $has been requested to original payment method.The refund is processing and you'll see the refund on your credit card statement in the next 3-business days.We'll send you an e-mail when the refund is processed.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello Brian,I'm *** of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.I see that your order #*** was placed with "***" a third
party seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Because this order was shipped by third party seller, we're unable to know any details about the shipping status of your orderI understand the order was delivered to Spain.It's the seller's responsibility to provide information about the shipping details on their store front, and also deliver the product as advertisedI've personally forwarded the details you sent us to our investigations team to look into the seller's performanceWhile in most cases we aren't able to share the results of an internal investigation.I can confirm a full refund was processed to your original payment method for your order on June 4, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,*** P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Let me start out this e-mail response by saying, thank you so much for writing to usWe are proud to
offer a way for customers to connect with us and share their thoughts, feedback, or raise a concern regarding our services.I'm sorry for the disappointment you had with the payment procedure for your first order on Amazon.comThis isn't the experience we want for our customers and it’s truly regrettable your first experience happened to be so out of line with what we pride ourselves onI know this can be a frightening situation, I hope I can help you with this information.We ask our customers to enter a payment method for all purchasesOur system is designed in such a way that you need to enter a credit/debit card numberWe need that in case your Gift Card won't cover the balance when we're ready to ship your orderAs long as your Gift Card covers the whole cost of your order with us, we won't charge your credit or debit card.Even though your Gift Card can cover your purchases, we won't actually take the money off of it until the order shipsSo, if you use the Gift Card before the order ships, there might not be enough left on the Gift Card for your orderIf that happens, we'll use the money on the Gift Card first, and then charge the balance to your credit or debit cardAll of our credit and debit card information is stored on a secure, dedicated databaseI hope it offers some encouragement and insight in that you truly matter and we work hard to meet your needs.We don't issue refunds for gift card balancesYour gift card funds never expireTo use the rest of your balance, simply make a purchase for an amount that totals or exceeds the remaining funds on your gift cardWhen you fill out our order form, you'll have the opportunity to apply these funds and can use your credit or debit card to cover any leftover balance.I hope this e-mail finds you well and again thank you for your time in writing to usBest wishes.Regards,Raghavender S.Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're having trouble locating your refunds.To help you in this, I've contacted our
payment processor and confirmed multiple refunds were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: ***Amount Refunded: $117.60Date of Refund: August 31, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within business daysThe refunds were accepted and deposited by the card issuer on August 31, If your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Since your account has been closed or canceled and If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.I'm unable to issue a refund check for order #*** because I've confirmed we've issued a refund to your Visa cardOur payment processor indicates the refund has not been returned or rejected.I request you to contact your card issuer for further assistance as we won't be able to take any action on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an order was charged to the incorrect payment method.I realize the response you received
from Customer Service was frustrating, however it was correct in that we're unable to switch a payment method post chargeWe do not randomly select a credit card for orders placed through the shopping cartAfter you place an order with a credit card, that credit card will be available as a payment method for future orders, and it will appear under your payment options automatically.Unfortunately, I'm not able to charge a different credit card for your orderOnce a charge has been processed, we're unable to make changes to the payment method used for an order.We strive very hard to make sure our customers are fully informed about what payment methods are being used for their orders; this is why we have a separate selection page (just so you can choose which payment method you want to use), and it's why we show your final order details on the last page of the checkout.Because of the circumstances I've made an exception to our standard procedureI've requested a refund of $to your payment method used on this orderThis refund will be processed in the next 3-business daysOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello Mr***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear that you've had a problem in accessing your account.Your account has been
reopened after the unauthorized activity on your accountI've confirmed we have reinstated access, and am sorry to hear about the problems you've had logging on the website.In order to access your account, you'll need to reset your password onlineYou may use the secure link below to change your password:http://www.amazon.com/o/self-service-forgot-password-get-emailIf you're having difficulty with resetting your password, we'd be glad to helpJust give us a call at 866-216-to speak with a member of our Customer Service team.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the recent orders placed and I appreciate
you taking time in bringing this to our attention.I understand that shipment #from the order #*** never arrived even though the tracking states deliveredWhile I see that a full refund has been processed, I've engaged the appropriate channels to fully understand what happened with this order and to mitigate the recurrence of such instances.Regarding the shipment #2, I can confirm that the package was delivered on time and even the order confirmation email you received has an estimated delivery date of October 27, Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:***Further, I see that the order #*** placed on October 26, was delivered on October 28, 2016, which is on timePlease be assured that we won't hold on to any of our customers orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on January 19, 2017.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding cancellation of your order#***I see that as our supply of some
items is limited, and these products sell out quicklyI realize this is disappointing news, and I'm sorry we had to cancel your order.I can also see that an automated cancellation email has been sent on January 18, informing same.As mentioned, If you are still interested in purchasing this item, it may be available from other sellers. Please visit the detail page for this item below:http://www.amazon.com/dp/B00F35P69CPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: Thank you. It is not Amazon I wanted the complaint against. It is the *** *** *** as they seem like a scam. They do not answer phone calls or voicemails, do not return emails and have no valid phone # on their site. Amazon did the right thing to take care of the issue via refund. *** *** *** is a fraud and should be investigated. Amazon should consider stopping their dealings with them since they don't respond to them either
I have reviewed the response made by the business in reference to complaint ID 12837830, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the pre-order discount on the
Order#***.I've checked and see that my colleague, Toni T***, contacted our Marketing and Promotions Team and provided the below information to you on October 7, when you contacted us:--------------------------------------------------------Hello ***,Thank you so much for your patience while I worked with our Marketing and Promotions Team to ensure I provided the correct information to you.For order ***, I've confirmed the pre-order discount was applied successfully.I've confirmed when order *** was placed, these items did not qualify for the promotion due to the item price being lower than the list price of the itemPer our terms and conditions, (***) the 20% discount applies to an item’s List Price and does not apply to an item’s already discounted priceSince the pricing has changed, as an exception, and they will be applying that 20% discount to the items before they shipThe same applies to order *** As an apology for the trouble, I've issued a $promotional credit to your account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Thank you so much for reaching outI hope you have a great weekendHappy gaming!Best regards,Toni T***----------------------------------------------------------------------------...⇄ realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

This is my second complaint on the same issue with the same companyMy 1st Complaint # is (***)So I received a call from Amazon once they received my 1st complaint & Summer Da amazon CS REP said they would return ALL my money to my Credit Card with in business days sorry for my
inconvenienceHere is the email she sent me to prove that! Subject: A Message from Amazon Customer Service From: "Amazon.com Customer Service" [email protected](Add as Preferred Sender) Date: Thu, Apr 26, 3:pm To: ***@toongoggles.com Your Account Amazon.com Message From Customer Service Hello ***, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business daysWe'd appreciate your feedbackPlease use the buttons below to vote about your experience todayThank you for your inquiryDid I solve your problem? Yes or No Best regards, Summer DAmazon.com After she sent me this email she called me RIGHT back URGING me to reply to the email & say SHE SOLVED MY PROBLEM! OH NO!! I told her I WILL NOT reply until I receive my money then I will replyShe said Ok she will wait for my reply if she solving my problemSo I called times today 5/3/because its been a week already & still NO REFUND on my Credit Card! The manager I spoke to 1st today 5/3/told me he will NOT research my issue so I hung up on him, then the 2nd manager told me to file a complaint its my choice!!! I have never been so mistreated by a business in my life I will be canceling both my amazon accounts & I will never buy from Amazon again! I have spent 1,000'S with them over the years & I NO longer will! My family will also be canceling they're accounts with amazonI hope Amazon has consequences & repercussions to deal with I'm sure they wonI WANT MY $BACK ON MY CREDIT CARD ASAP THIS IS BEYOND RIDICULOUS & UNACCEPTABLE HOW DARE THEY TREAT ME LIKE THIS & AS A MANAGER MYSELF I COULD NEVER SUGGEST TO A CUSTOMER TO CALL THE Revdex.com ON MY COMPANY WOW THAT BLEW ME AWAYTHANK YOU FOR YOUR TIME

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend a sincere apology for any frustration this matter has caused.As said before the items are not eligible for promotionWe are unable to offer discount on these items.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mohammed GAmazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming they don't go back and lock up my account again If they do, I will contact you again Too many areas of this company do not talk to one another and their process for handling situations like this are deplorable
Sincerely,
*** ***

Hello,
We are unable to credit the buyer for this transaction because they did not contact the seller to report the issue within days of receipt, or return the item within days of receipt
If the item is defective or damaged, it may be under warranty with the manufacturerThe
manufacturer may be willing to repair or replace defective products if you contact them
In summary, this transaction the buyer is out of return window as per Amazon policy.
Sincerely,
Vignesh K*** *

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I've reviewed your account and correspondences with our Customer Service team and I'm so sorry for the frustration this matter has caused.I realize that not offering an immediate refund was disappointingWe've found in the majority of instances where there is a a return delay or multiple items from different orders in a single box may cause delay in processing returns at our fulfillment centers such as an item being scanned as returned under the wrong order and/or incorrect refundTo avoid any complications with your return, I recommend that you return multiple orders individually, using a separate return label for each orderThis will ensure that the correct refund is processed for each order you're returning.I've requested refunds to your credit card and Amazon gift cardsThis refund will go through within 2-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ mentioned for future orders, to ensure your returns are processed properly, separate orders must be returned in separate boxes with separate labelsCustomer feedback is very important to us as it allows us to continue to improve the services we provide.We value your business and look forward to serving you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the refund on the order ***, I understand you are
upset.Refund via check for the amount was done as an exception and we may not be able to do it in the future, once a refund is issued from our end, your bank receives it and they should be able to trace it for you, if they do not find it in a processI see that we've issued a $Promotional credit to your Amazon.com account, we will not be able to issue any further compensation for this issue.For your reference, I've included the address that this check was mailed to below:*** * ** ***Glendale , US , AZ , 85302I hope this helps !Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding delay of your order#***Upon checking, I can confirm that as
informed earlier by our CS team we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addresses.Please do understand that our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.I reviewed order details and found that few items have been shipped and one of shipment " Campbell's Chunky Soup, Chicken Broccoli Cheese with Potato, Ounce (Pack of 12) " hasn't been shipped as currently item is out of stockYou can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured that we can only charge items when any shipment enters shipping process.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulties you've had in placing the order for "Nintendo Entertainment System: NES
Classic"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please understand that we always want to provide the best shopping experience possible to our customers and despite all our efforts, there can really be unforeseen incidents as such.I understand this item was listed as in stock when you tried to order the itemSometimes, unexpected fluctuations in supply can add time to our original availability estimateWe have many customer orders for this itemThe supply of some items is limited and popular products can sell out quicklyAs this item sold out quickly you were unable to order though you added the item to your cartPlacing an item in your Cart does not reserve a copy; in order to be fair to all of our customers, inventory is only distributed once we receive an order.Due to its extreme popularity, we currently don't have more stock of the Nintendo Entertainment System NES ClassicWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.We appreciate your feedback on the pre-ordering process and have forwarded it to the correct team internallyI know they'll want to hear about your experience and we’ll work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.I sincerely apologize the service we provided was not what you've come to expect from us at Amazon.comI hope you'll give us another chance.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Again, I am not satisfied with Amazon's responseI have explained my situation to your customer associate in the USShe told me my hotmail account was closed and my gmail account is ready to useThen I put my credit card information on my gmail account's profileAfter one day, my debit card was charged and then my account was lockedI have a few questions for you:1) I need to know why my account was locked after my debit card was chargedIs this what Amazon did for international sellers? I warm you than you must be caution with your words, especially: fraud, illegal, when you cannot provide any evidence.2) If I violate any policy, I definitely have the right to knowThis is not a simple as you charged my credit card without my authorization. ***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The package has been lost in transit, so Amazon can never receive the package
I use UPS shipping label provided by Amazon
like I said on my 1st email, I contacted UPS and they confirmed the package was lost
UPS asked amazon to contact them in order to find the package
I should not be responsible for the lost package because it is not my fault
can you check UPS tracking #?
Sincerely,*** **