Amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I would like to
confirm that we have reinstated your account and it is now activeWe sent a confirmation email about the same on Friday, April 6, 11:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Amazon Prime, I understand you are upset.***, we will be happy to
assist you, however, I'll need you to write us back from the account that was charged at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello
We are unable to credit the buyer for this transaction since the return tracking number provided by the buyer does not show delivery at seller's address
In summary we are unable to take the action requested by buyer as we cannot confirm that the item has been received back by the
seller
Sincerely,
Sarath

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I received the Medical Coding A Journey book by Beth A Rich. I wrote a letter to the Revdex.com informing them of my receipt and that a resolution had occurred
Sincerely,
*** ***

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.I understand, as promised your order #*** was not canceled and was delivered to you.In this case, I've issued a refund of $to your MasterCardYou'll see the refund on your credit card statement in the next 3-business days.I requested a call tag so UPS can pick up the item you're returning to usThe tracking number for this call tag is: ***.UPS will typically attempt to pick up your return package on the next business day, but it can take up to three business days for them to receive and process your pickup requestThe UPS driver will arrive at your address with a shipping label, and will make up to three consecutive attempts for pick-up.If you can't be home for the pickup, please leave the package in a secure location where the UPS driver will have access to itIf this is the case, you may want to leave a note on the package or in a visible place for the driver so they know the package is to be picked up.UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877)If you call them, please reference the tracking number above.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello Ms***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding points balance on your account.Please do understand that When you pay
with points, you may see an authorization once your order enters the shipping process, but we don't process a charge until the order ships.If you were to cancel or change the order, any unused points would go back to your balance and could then be applied to another order.Some banks may hold funds in your account as authorizations even if an order is cancelledPlease contact your rewards provider at the number listed on the back of your card for assistance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They still did not send me a new tablet like they said in the email because they say they are now out of stockThey can buy one from the manufacturer and send it to me or send me the difference to order it myself from the manufacturerThey have plenty in stock.I couldn't figure out how to attach the emails to this email so I sent the emails regarding the free replacement to [email protected] with my complaint numberIf you didn't receive them I'll try to resend to other emailPlease let me know thank you
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you'd like to close your account.***, I've
checked our records with the email address you've filed the claim and there aren't any records of you contacting our Customer service requesting to close your Amazon.com AccountIn this situation, we will need you to write us back from the account that you'd like to close, and I'll assist you accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand that there was an unauthorized purchase
through your Amazon Payments Account.I've checked your account for the order #*** and see that this order was placed from Robin Ruth Boston on our websiteAll checkout by Amazon orders are covered by the Amazon A-to-z GuaranteeAs you've already contacted Robin Ruth Boston and since the seller wasn't able to resolve your concerns, you may want to file a claim.You can file a claim by clicking "Problem with this order?" from the order summary:https://payments.amazon.com/your-account/cba/cbaorderdetails?marketplace...⇄ claims usually take 1-weeks to processYou can track the status of your claim at the above link and we'll send you an e-mail notification when the process is completeYou can learn more about the A-to-z Guarantee here:https://payments.amazon.com/help/Checkout-by-Amazon/User-Agreement-Policies...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This does nothing to resolve the issue of being continuously sent defective monitorsI still have yet to receive a single perfectly functioning monitor (if you count out the one that hurt my eyes and the one that arrived pre opened)I put money on that Amazon gift card balance with the understanding that I would receive a fully functional product with no dead pixels, lopsidedness or any other issueInstead I have gone through monitors nowPhilips monitors, of which had black dead pixels and which arrived lopsidedNEC that arrived with dozens of dead white pixelsPlanar that arrived already opened which I did not open or even take out of the boxBenQ BL2420PT which had a black dead pixel and which had a white dead pixelBenQ GWwhich hurt my eyes and I did not spend much time with it to see if it had dead pixelsAnd now, finally, Dell UltraSharp U2414H which also has a white dead pixel. Out of these monitors only might have worked, the one that arrived already open and the one that hurt my eyesof them have had dead pixel issuesAnd one arrive lopsided and that one only had a stand that allowed tilting forward and back. The issue is that Amazon cannot seem to supply me with what I paid for, and what I paid for is a new pristine monitor with no dead pixels, lopsidedness or other issueDue to Amazon's "policy" on the gift card, I cannot simply buy from a company that does not stock its shelves with defective merchandise (I have never had a dead pixel or lopsided monitor before ordering from AmazonI seriously think they are purposely buying defects at a discount and hoping people will just put up with the defective junk they are selling)So, Amazon is legally bound to provide this fully functional, non eye hurting, non damaged, no dead pixel, non defective monitorand yet, after nearly months of returns, has yet to do so. I either want my money back or a monitor that worksThe boiler plate response from the sales agent you sent me is unacceptableRight now, Amazon is legally running a scam operation where they sell defective monitors hoping people will stop bothering to return themI WILL keep returning themI have a right to what I paid forEspecially since Amazon won't give me my money back.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I gave Amazon the information requested on October 28, complete with photos of the receipts and EVERYTHING they requested.
I have since tried to contact them daily to see what I have done wrongThe complaint from the customer was not founded and I have been able to submit receipts showing the authenticity of my productThe item in question was a Frozen Anna dress that I had at the FBA fulfillment center as part of stickerless commingled inventoryWhen the customer said it was fake, I asked for the dress to be returned to me so I could examine itWhen I requested that the dress in question be returned to me, I was given back a much cheaper dress that is a FAKEand NOT the dress I sentI contacted Amazon about this notifying them, and have gotten no responseI included photos of the fake dressIn the mean time, my own authentic dress valued at $is missing
I appealed the action from October suspending me and I was told my account would be reviewed and I would be answered by October at 7:AMI am STILL waiting for this responseThat was OVER two weeks ago, and my business has suffered greatly
I have a PERFECT customer ratingAmazon reviewed my account ONE WEEK PRIOR to suspending me to offer me a loan, and APPROVED this loanAnd again, EVERY item in question, I have given receipts to show the validity of the itemThe customer complaint has no groundI am also a customer of AmazonI pay for the ability to sellThey have still charged me $for this ability while withholding my ability to actually sell anything.
There is no phone number to contact anyoneI have provided mine in every email, but no one ever calls me to discuss thingsI have waited up to FIVE DAYS for one responseOne day, I received emails an hour apart from two different people asking for informationThings on Amazon's end appear very disorganized and I still believe the mixup is on their end at their FBA warehouseMeanwhile, I am being penalized when I have not actually done anything wrong
I would like my account reviewed in a timely mannerdays and counting is not timelyI am so frustratedI am compliant and I have given every piece of information requestedPlease help me!
Sincerely,*** ***

Complaint: ***I am rejecting this response because again it is going in circles just drop the whole thing! No offense but talking to Indians didn't get me anywhere, gave me the same responsesI'm done going in circles. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meThey actually reinstated my account right after I filed this complaint in haste I had written the company and explained the mistake I made
on the account and they reinstated my account right away Thank you.Sincerely, *** ***

Hello,Based on the information you provided, we removed these items from our site:Seller: {*** ***}ASIN: ***Title : *** *** Handcuffs Men's Short Sleeve Cotton T-Shirt Complaint ID: ***In the future, please inform seller to use our online form to submit
complaints.***Sincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you didn't receive your order inspite of tracking shows as delivered. I have passed
your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedbackCustomer feedback such as yours helps us to continue improving the selection and service we provide. I confirm a full refund of $is credited to your Visa Card on February 15, 2018. You'll see the refund on your credit card statement in the next 3-business days. Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=*** We value our customers' trust above all else--it is the foundation upon which Amazon.com was builtWe hope this will not discourage you from shopping with Amazon.comPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello ***,
I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you entrusted us to deliver this order in time for a
special occasion and I'm sorry for not meeting your expectations in this case
Also, I understand as a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future
Regarding this order #***:
I've checked your account for the order and see that your shipment is in transit and will be delivered to you by December 5, end of the business day
If your package doesn't arrive by December 5, end of the business day, please let us know by replying to this e-mail, so that we'll take care of it for you
While this doesn't undo the inconvenience, I've issued $promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease accept it as a goodwill gesture and apologyYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon
As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Sandhya *** A
Amazon.com
http://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've reviewed your account and understand you're unhappy about the closure of your account
Our
records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing of the account is necessary
We've closed the account to avoid further inconvenience to both the partiesUnfortunately, we'll not be able to process a refund for the gift card balance
You can review our Conditions of Use here:
www.amazon.com/conditionsofuse
Please write back to us directly at [email protected] if you have any questions
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry learn about the problem you had in posting your reviewI
understand you are upset.I'd like to help, but I wasn't able to locate the exact item for which the review was not posted.Please confirm if this is the item "Awesometoner Toner Cartridge Compatible with Black High Capacity brother TN-(6,Page Yield) Compatible with Brother MFC 822" you're referring to.If you're referring to any other item, kindly let us know the order number, complete name of the item or the link to the item and we'll look into this right away.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected],SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Amazon,s practice of putting a "hold" on orders is outdated and needs to be revised,and because of this practice,my balance in my checking account was altered(since I had placed orders,each having a "hold" applied) to the extent that one of my orders payment could not be processed,and I had to cancel.This order for a women's Citizen watch was a Christmas gift for my wife.Amazon has not compensated me anything for my inconvenience or aggravation.Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you haven’t received your items from order
#***. Please understand that as the item was delivered to the correct address we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further. If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police departmentWithout the police report, we're unable to take further action. Please send us the scan copy of the police report so that we can investigate further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com