Amazon.com

Complaint: ***
I am rejecting this response because: This is the email sent to the seller on my behalfThis email was sent from John, a Senior RepresentativeIt also includes a screenshot of the time and date stamp of when the email was sent.Here is a copy of the e-mail that you sent to Elenker (US seller)Please allow business days for the seller to respondOrder ID ***: of Real Relax Massage Chair Recliner - Full Body Shiatsu, Zero Gravity, Armrest linkage system,with Heater (Black) [ASIN: ***] ------------- Begin message ------------- Hello, We've been contacted by a customer regarding the order identified below-------------------- Order#: *** Item: Reason: Returns and Refunds Details: Customer is reaching back out because he has been trying to get a refund for a 3p order that was defective for months nowHe was having issues getting the item returned because is was a large chair and the labels were drop off labels and he needed a pick upThe seller would not agree to pay for a pick upAn FedEx rep (while on the phone with customer and Amazon rep) worked it out so that the original call tag for the item could be used for the customer to return the item through pick upSo the chair was finally picked up by FedEx on Thursday October 26thCustomer was provided tracking # Customer also had picture to provide item was picked upFedEx web shows an error (Shipment exception) but online still shows that the package is in NJ which is the sellers return address StateHowever, FedEx was called and FedEx does confirm that the package was returned and is currently in NJThere are multiple bar codes on the package which has caused FedEx be unsure if the package was delivered or is still sitting at the FedEx dockThere is currently an investigation in place for with FedEx trace for this packageEither way FedEx does confirm that customer return orderPer FedEx rep Lisa the item has either been received by the seller or it is at the FedEx dock because of a FedEx errorEither way it has been confirmed that the customer returned the item fulfilling their end of the obligation------------------- To respond to this customer, please reply to this e-mail or visit your seller account at the following link: https://sellercentral.amazon.com/gp/communication-manager/inbox.html Sincerely, Customer Service Department Amazon.com http://www.amazon.com ------------- End message ------------- For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two yearsThis includes your response to the message aboveAmazon.com uses filtering technology to protect buyers and sellers from possible fraudMessages that fail this filtering will not be transmittedWe want you to buy with confidence anytime you purchase products on Amazon.comLearn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=***)
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:This does not address my initial complaint, nor does Amazon undertake to cease their deceptive advertising behaviour.Sincerely,*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent orderThis isn't what we want
our customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about USPS to our shipping department--I know they'll want to hear about your experience.I've checked and see that the Order#*** was shipped by us on November 4, to be delivered to you on November 5, I'm sorry to learn that you didn't receive your package, even though tracking says it's been deliveredSometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its wayWhen this happens, we expect the carrier to deliver the package within one business dayIn this case, looks like the package is lost in transit.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.I've requested a refund of $to your credit card.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you still want the items, I request you to place a new order for the same or similar item sold by seller and fulfilled by Amazon with fastest shipping available and reply to this email with the new order number so that I can waive or refund the shipping charges.Please make sure that you place an order with Amazon or any seller which is labeled as, "Fulfilled by Amazon", so that we can modify or make any further changes to the order.Also, I'm sorry to hear about the frustration you experienced in trying to locate our phone number on our websiteWe recently made improvements to our Help pages to allow customers to click a button to either call us (if they live in the U.Sor Canada) or e-mail us using the "Contact Us" pageFrom the Amazon.com Help pages (http://www.amazon.com/help), hold your mouse over "Need More Help?" then click on Contact Us.When you use this option, we gather information about your issue and have your account information ready when we call youBecause you don’t need to go through a complex phone system, we’re able to provide you with a quicker connection to the right support team.Please be assured that we want to make your experience at Amazon.com as enjoyable as can beThat includes answering any questions you might have about shopping with us.If you’d like to keep our phone number for future reference, you can always contact us directly at:- U.Sand Canada: 1-866-216-1072- International: 1-206-266-2992We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you've been charged for the book price, even after returning the book weeks back.I'd
like to help, but couldn't find the order in account associated with the email address from which you've filed the complaint (Last retail order placed on this account is on February 28, 2015)I request you to write back with the Textbook rental order # and also make sure to contact us from the email address used to place the orderDue to security reasons, we can only provide account/order information if the request is coming from the account holder.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,
We are writing in response to the complaint filed against order ***
A full refund for the claim amount was issued to the payment method buyer used to place this orderBuyer can check the status of the refund on Your Orders page in the Your Account section of our website (www.amazon.com/youraccount)
-- Refund Date: 08/30/
-- Refund Amount: $
If the order was paid by credit card, it may take several business days for the refund to appear on buyers credit card accountBuyer has to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order
Thank you from Amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasantFirst of all I apologize for the
hassle you've gone through with the delivery boy.I appreciate your patience while we conducted this investigationAs a result of this investigation an Amazon Gift Card in the amount of $is added to your accountA refund confirmation email was sent to you by our team which I've resent to you and I request you to check your email ID.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello *** ***,I do understand your frustration regarding electrician fee that was promised by our agentI apologize for the misunderstanding that had happened with this issue.I've checked your account and I see that we've already issued a credit of $to your accountAlso, after the claim, we've issued $credit to your accountUnfortunately, we are unable to compensate you furtherI sincerely apologize for this.Regarding the order#***, I see that a full refund of $was already issued on the order.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello Mr***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you about this.I wanted to send you a quick e-mail to let you know that I'm still researching this issueIt usually takes 3-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.Please understand, we're constantly being in touch with our concerned team, however, it's taking a bit longer to receive an update from their endPlease be assured that as soon as we receive any update from them, we'll surely resolve this issue for you. I'll be in touch with a resolution for you, please allow us few more business days to get back to you with an update.Thanks for your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Revdex.com:
complaint was resolvedThank you Sincerely, *** ***

Greetings,If Amazon does not receive shipping confirmation within days of the order being placed, the order will be canceled automatically, since the account is terminated the order should not have been completed as per policy the account cannot be un terminated, although we understand the
seller's frustration, we are abiding to our guidelines for unconfirmed orders. Regards

Complaint: ***I am rejecting this response because:
It has nothing to do with the complaint.Sincerely,*** ***

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you thus far regarding the seller account associated with
Amazon.The e-mail address you had provided us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is a shame that I had to resort to writing the Revdex.com I wrote to Amazon first with a legitimate complaint but was quickly dismissed Sincerely, *** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the protective case purchased for your Galaxy SEdge phone.I've
carefully reviewed your account and correspondence with usAlthough I completely sympathize with your situation, I'd like to confirm the information you originally received from our customer service was correctWe won't be able to reimburse for the damaged phoneTo make this right for you, we've already requested a refund for the item cost.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com=========================================

Hello,We are writing regarding the order ***We see that the seller has issued a return label to return the defective merchandise.We would like to thank the buyer for returning the merchandise to the seller using this return labelWe see that the merchandise is in transit to the
seller nowWe kindly request the buyer to allow the seller business days after receiving the return, to issue a refund.If they do not receive notice of the refund within that time, they can contact us and we will review the case to provide a resolution Sincerely,

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the condition in which your order arrivedAnd customer service couldn't helped
youWe want to make sure this sort of situation doesn’t happen againWe’ll coach the associates and direct them on how to properly investigate the rare situations such as the one you experienced so they can effectively communicate with our customers.I see that upon receipt to your package, full refund was issued to your MasterCard for $You can view details of the completed refund on your Amazon.com account:
***Unfortunately, we are unable to send the replacement as the refund was processedTo make this right for you, we will honor the same price you originally orderedYou're welcome to place a new order for Nintendo Switch and let us know the order number, we will honor the original price of $Here's a link to the detail page for the item:***Nonetheless, I've shared your comments with our appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to be refunded for the Mattress.I've checked the order details and see that it has crossed
the return window period and as per our policies, we do not accept returns and refundsHowever as a one time exception, we will refund the itemPlease return the item to us and once the item is received, we will process the refundPlease visit the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of
our previous correspondence and I'm sorry for the incorrect information given to you regarding the refund on the orders.I've checked the orders and see that the total amount for the orders was $I also see that there was promotions applied on the ordersHere is the breakdown of the charges:Paid by CC : $22.75Promotion Applied : $61.72Total amount : $84.31Please understand that you do not receive a refund for any promotional discounts or coupons that were applied to an orderI'm sorry for any misunderstandingWe can only issue the refund for the amount charged to your Credit Card and this is the reason we've issued $to your gift card balance.However, I see that you've contacted our customer service department on December 8, and as a one time exception they've issued the promotional credit of $because we cannot issue promotions applied on your orders in the form of gift card balance.As the orders were sold by sellers, because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Regarding your order #***, as per the tracking I see that the order has been delivered on December 9, 12:06:PM.If you have any other questions, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ** **,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've requested a refund for $to cover
the full amount of this shipment, including any shipping costsYou'll see this refund to your Visa card in the next 3-business days.You can view the status of your refund in Your Account here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,We apologize this email was not useful to the customerI can confirm this email alias has been unsubscribed from future marketing emails.Should the customer receive similar messaging at another address, they can opt-out using the link below:
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