Amazon.com

Complaint: ***
I am rejecting this response because: This was the same unsatisfactory solution you had beforeNothing changedI am still out real money because of the time spent on this and with a defective productI made it clear that the resolution was not sufficient however you did not even acknowledge my request.
Sincerely,
*** ***

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you are upset with your recent experience with our customer service at amazon.comI
apologize for the inconvenience caused
While I would love to help you with the issue, I'm sorry that I am not able to find any amazon account with the email address you have provided on the complaint
To resolve this issue, I would request you to write back to us with the email address that was linked to your amazon account so that I can be able to assist you further
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the frustrating experience you had with the cancellation of the order placed from the seller, Comerce A -Z.As already mentioned, only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Seller transactions made on our secure server at Amazon.com are safeAmazon disburses your funds to your seller but never passes along payment informationAdditionally, the Amazon.com A-to-z Guarantee covers you for purchases of up to $2,500.Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactionsIt encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as it travels over the InternetYour information is also stored on a secure, dedicated database.For more information about our A-to-z Guarantee, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=537868Your authorization has been release on the cancelled order and you can find the funds on your card based on your bank's policy.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.I’m sorry for any disappointment caused and appreciate your understanding.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,
We are unable to take action for this transaction because the buyer did not contact the seller to report the issue within days of receipt.
If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or
replace defective products if you contact them
Sincerely,
Vignesh *** N

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your marketplace order#***.I've read all your
communication with seller and can confirm that seller was willing to issue refund on your return request for the item.I see that you've cancelled return request as you prefer to keep the item and would like seller to offer you partial refund of $amount for activation fee and seller prefer to offer $once you remove review that was posted.Since, review was not deleted seller decline to issue $partial refundIf you still want partial refund you can get in touch with seller about removal of your posted review.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,The seller's account is still under reviewWe ask for their patience while buyers leave feedback for them.We will send them an email when our review is complete
Regards,
Amazon.com
Seller Performance

Complaint: ***
I am rejecting this response because: Since I've filed this complaint, I have placed another order, and it was never delivered and Amazon is still reporting information regarding shipping information Although Jahnavi as been the most helpful from Amazon, it still falls short I reached out to him agin, as I also contacted Consumet Protection, he was not as understanding I still believe that Amazon should be fined or I may consider contacting a lawyer regarding the Prime Membership policy
Sincerely,
*** ***

I'm Manikanth from Amazon.com. I'm glad to hear that the issue with your amazon account has been resolved. We apologize for the inconvenience caused to you in this regard.I hope you're able to access your account without any hassle now.We appreciate your understanding in this regard.Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello from Amazon.com.We are writing to follow up with the buyer regarding the Guarantee claim that was filed for order ***Please understand this transaction is a third party order and before they can proceed with the buyer's refund, the seller will need to have the item returned
to resolve this dispute.The only resolution we are able to offer is to help facilitate a return for this order for a full refundThe buyer needs to send the product back using the return label provided to him on 02/02/2018.While we understand the buyer's concerns regarding this transaction, we cannot hold the seller responsible for a refund without receiving the item backWe ask the buyer to return the item and reply to this email within the next three business daysPlease note, if we do not receive a reply within this time we will close the claim until we hear from the buyer. Thank you for choosing Amazon.com

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you were charged for "Prime club annually", in the amount of $without your
consent, due to which an overdraft fees was charged.I'd like to explain you regarding the charges on your Amazon.com account for PrimeI've checked your account and see that you've subscribed for US Prime club one month free trial on March 4, and your Prime annual membership was renewed on April 3, 2016.Please know that, to ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the free period/Prime paid membership, we'll automatically upgrade your trial to a full 12-month membership at a cost of $(that is months in addition to the period of free membership you received)If you want to continue your Amazon Prime benefits, you don't need to take any further actionThis is why we ask for a credit card when you sign up for the free trial: to make the conversion truly automatic.However, if you don't wish to upgrade to a regular 12-month membership, you can opt out at any time during the trial period via Your Account (www.amazon.com/your-account)Just click "Manage Prime Membership" under "Settings," and click the "Do not continue" link.As you didn't opt out, you were charged for the renewal of your Prime Annual MembershipI see that your Prime membership has been cancelled and a full refund of $was issued on April 4, We process the refund from our end immediately, but it depends on your bank to process the refund to your bank accountGenerally, it takes to business daysPlease contact your bank to know the status of the refund.Regarding the refund for Overdraft fees:I can confirm that our Charge Inquiries department has issued a refund of $to Visa card towards the overdraft feesThis refund should go through within business days and will appear as a credit on your next billing statement.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Revdex.com:
Please cancel complaintAmazon has reached out and has now provided credit as requestedThank you for all the help!! ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the long and frustrating ordeal you've gone throughWe have placed a hold on your account
because the billing details for your card did not match the details on file with the card issuerPlease note that we take every step possible to make sure customer account is securePlease know it's something we take very seriously and we work hard to protect our customersAgain, I'm sorry you've had to deal with this.We reached out to our account specialists, and we confirmed your account is fully restored and accessible--including the Prime subscriptionYou can track the progress of your orders in the "Your Account" section of our websiteWe will notify you by email when we send your orders.If you need help resetting your password, we can send you a reset password email, and after you have access you're certainly welcome to change the email address again.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you have been receiving wrong item in both original and replacement ordersThis is really
not what we want you to experience and I do apologize for the inconvenience caused
I've checked your original order# *** and see that you have placed the order for the item "Apple MacBook Pro MF841LL/A 13.3-Inch Laptop with Retina Display (GB hard drive, GHz dual-core Intel Core iprocessor, GB MHz LPDDRR " and I understand that you have received wrong item in both original and replacement orders
To resolve this issue, We'll investigate further and make sure this doesn't happen to anyone elseIn the meantime, the item may temporarily be unavailable to purchase from amazon.com, though it may be available from other sellers on the Amazon.com website
Issues like this can usually be resolved within seven business days and I will make sure to followup with you once the issue is fixed so that you can reorder the item and receive the correct one
I understand that you would like to return the wrong itemsPlease click on the below to find the prepaid return mailing label to return the item at free of cost
***
I see that a label was already generated for the original orderIf you wish to return both original and replacement orders for a refund, you can return both of them for a refund and reorder the correct one once the issue is fixed
I can understand how disappointing this would be when things go wrongI appreciate your patience while I continue to work on this issue
Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again
Thanks for your understandingWe look forward to seeing you again
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for frustrating experience you had with the quality of the food item you received from the
sellerAs a fellow Amazon shopper, I understand your frustration when things don't go the way they shouldWe do our best to fulfill every order requested by our customers, so I apologize if we haven't been able to do that for you.I'd love to investigate this issue and avoid this happen againBut, the email address with which you filed Revdex.com complaint, ***@gmail.com, doesn't contain the order you mentioned.We only provide information and take any actions when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello Mr*** *** ***I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for any trouble caused by this delayed
orderWe always hope our customers have a rewarding shopping experience, and I'm disappointed that wasn't the case here.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.The One-Day or Two-Day delivery option you choose may not directly correspond with the carrier-branded shipping service used to deliver your packageWe use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order.We apologize for any misunderstandingFor a complete description of our shipping options, please visit our Help pages:http://www.amazon.com/help/shippingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
This is simply not acceptable business practice If you claim that the iphones weren't there, show evidence of them not being there
If you don't want to refund the phones, you need to ship them back to me You cannot say the phones weren't there and then have nothing to ship back to me
I am demand my refund or my phones back!
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank You Amazon and Revdex.com for resolving this issue, 2-days I will see that refund of $but I just wanted to let Amazon know that I closed my seller account last month because of this issue, So there no way you can credit the $back to my seller account I will need a check sent
*** ***
Caminito Amerigo
Unit
Chula Vista, Ca
(619)-342-

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountAs per the update received,
we have restored access to your accountAny pending orders will be processed.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any inconvenience you might have experienced with the payment for the order
#***.I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipmentI've checked with our payments team and confirmed that, multiple authorizations and refunds were due to fulfillment center re-planning on shipping the itemsWe authorize for full amount as you've used pinless debit and if we're unable to ship the items from the order, we will 'refund' to re-authorize at the next Fulfillment centerSince the card is PIN-less debit, we are unable authorize, so it is charged instead and refunded. In this process, you might have received automated payment decline e-mailsI confirm we have charged only once for orderYou'll see the refunds (previously charged) on your PIN-less debit card within business daysI'm sorry for any inconvenience this may cause.To avoid this kind of situations or if you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790I've checked your order #*** status and confirm it has shipped and we expect to delivery your packages on December 2017.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standardI hope you'll be with us as we work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com