Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you have experienced with the order # ***I understand you are
disappointed.I tried to check the order and see that you have filed a charge back and was granted in your favor $In order to issue further refunds, I would suggest you talk to the bank so that they can remove it.Once the charge back is removed, you will need to return the item back to AmazonOnce the item is back to Amazon, you will receive refund.You may need to get the item disassembled and once you do it, you can respond to this email so that we can arrange a pickup for your item.I'm really sorry once again Jianguo, I wish we had better optionsUnfortunately these are the only options we have.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Dear ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the refund for your return
I see you've purchased this Kindle
fire from a storeAs informed by our customer service team, you need to contact them to get a refund for your returnUnfortunately, we won't be able to help you further with this issueI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the only reason this account was reopened was because I complained to the better business in the first place I'm upset that I was never given a call on my cell phone of this I provided to customer service three times And no where in those emails to me did it give a phone number to contact them UNTIL I can contacted the Revdex.com I am glad that they cancelled the order however I feel this could have all been avoided by adding a phone number to contact in their original email to me We will be getting the gift elsewhere
Sincerely,
*** ***

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your ordersThis is certainly not what we want our customers to
experience.Please be informed that we take reports such as yours very seriouslyI assure you that we do monitor carrier performance and take administrative measures on an account when warrantedWith this, I've immediately forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken so that the same doesn't happen with your future orders.I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.As a good will gesture, to help compensate for the inconvenience, I've extended your Amazon Prime membership by one monthNow your Prime membership will renew on Friday, February 2, Please accept it as a token of apology.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the closure of your Amazon.com accountI've checked and
can confirm that we have not been able to confirm the billing details for your Mastercard.Please contact the card issuer and have them send the information below to our secure fax line:-- The billing name and address that you registered to the card.-- The last two digits of the payment card.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationShould you have any further queries, please reply to the email you received from our account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our Amazon Logistics Team and would like to inform you that we've strongly advised the Amazon Logistics carrier to deliver your packages to correct locationI'm sorry to know that your recent packages had the same delivery issues like earlier.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderBecause you've had repeated issues with Amazon Logistics, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Amazon Logistics.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedI trust that this change will improve your experience going forward!Regarding your comments: I deserve a full refund: We'll be happy to help you with refundBefore we can proceed, please confirm if you are referring to refund on any order or for Prime Subscription, so that we can take assist you accuratelyPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Radha K

Hello ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
I'm sorry about the unsatisfactory experience you had with your
recent orders
shipped via ONTRACThis is certainly not what we want our customers to
experienceI appreciate your diligence in ensuring we take a serious look at
these problems
I'd like to inform you that our delivery estimates are based on item availability,
the quantity ordered, and selected delivery speedThe most up-to-date delivery
estimate will display during checkoutIf an item isn't readily available,
shipping selections may reduce shipping transit time, but won't impact how long
it takes us to obtain the item or prepare it for shipment
You can find more information here: https://www.amazon.com/gp/help/customer/display.html?nodeId=
Further, I see the tracking and it shows that your order is out for delivery, I
request you to wait until the end of the todayYou can view available tracking
information from the order summary in Your Account:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
We use a variety of carriers that we've found provide the best service for our
different shipping options and assign a carrier automatically when we ship your
orderBecause you've had repeated issues with ONTRAC, to help you, I've made
an exception and given priority to other available carriers for future
deliveries to your shipping address. It'll take about weeks for this
change to go into effect
Although other carriers will have the priority to deliver to your address in
the future, please keep in mind that:
- Giving priority to other carriers doesn't guarantee that this carrier won't
be chosen in the future, as some delivery methods are only assigned to ONTRAC
- This change is specific for a particular shipping addressIf you send items
to a different shipping address, the carrier might be chosen to deliver the package
Please note that making changes to your address on file, such as adding a new
phone number or updating the name, will result in the priority lowering request
being deleted
I hope this helpsPlease feel free to contact us directly by replying to
[email protected] if we can be of further assistance or don't receive your package
today
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello,We have reviewed the buyer's claim and the information the seller provided for order ***.Although we understand your position, we stand by our decisionWe cannot give the seller any more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Complaint: ***I am rejecting this response because:
My credit card company has nothing to do with thisI was on Amazon.com and found a product I wanted to purchaseI followed the instructions on the product page to order said productAmazon.com charged my credit card $for said productAmazon's market place vendor did not ship said productThis is Amazon's mistake, not my credit card companies responsibilityPlease refund my order as originally requested.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The issue IS NOT and has not been resolvedTheir is an open
case however my issue is not getting resolved appropriatelyI am selling customized items and the customize box has disappeared on a few of my listings which has happened twice before and was fixed before others sellers could hop on the listingNow other sellers to piggy back onto my itemsChanging pictures etcOther sellers were not suppossed to be able to piggy backThe problem is to fix the issue Amazon wants evidence that the UPC matches the item/description but providing it from the manufacturerNow they know I am the manufacture and that I bought a UPC for my customized item only to be able to list and sell on AmazonThere is nothing to proveThe whole things sounds like a scam or somethingCurrently a Trademark is in the works for SherrysStock LLC so Amazon will have to take them down anyway if they cannot fix this issue so it won't be a problem
Sincerely,
*** ***

Hello,We reviewed your account, and we have decided that you may not sell on Amazon.comWe found that your account is related to another account that may not be used to sell on the siteDue to the nature of our business, we do not provide details on our investigation methods. Regards,

Complaint: ***I am rejecting this response because:
This is the same response I continue to receive from Amazon and it is unacceptable as well as the main part of the problem They say the can't cancel because it is processing They state they can only cancel once it ships or I can refuse it That said, they constantly push back the ship date over and over It has now been processing for days!!! That is days within that state without shipping my order One of the two remaining items has a range that ends tomorrow I would almost guarantee you that I will receive another shipment delay email tomorrow morning for that item
The upgrade on shipping is an irrelevant point, because I am missing most of my shipment after days and each time my order is delayed, they make no effort to expedite, nor is it still the "upgraded shipping." Amazon is holding my money, but not providing the products paid for They are unwilling to recognize any fault on their side nor do they make any effort whatsoever to resolve Perhaps contacting a television station or newspaper about how they do business could be an alternate option for me should they continue to refuse to do the right thing and ignore that their process has a defect in it
I have not done any business with them since this order and will not until this is resolved The longer this drags out, the less inclined I would be to use any customer service gesture or do any business with them again as every day I lose more trust that they have capacity to do the ethical thing I have had several opportunities to have large amounts of Amazon cards purchased for me, but have selected to receive gift cards for alternate vendors At this point, they are only hurting their own business
Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've forwarded your message along to the training department for their consideration and will ensure additional training is provided where necessary.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Revdex.com:The complaint has been resolved and closed, but I just wanted to inform the Revdex.com that I am satisfied with the resolution so you can update the complaint with that comment.Thanks for the help,*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you had with the order #***, placed with seller, 'Video
& Audio Center'.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked your order and see that a refund of $was processed on December 26, and the claim was withdrawnBecause the order was placed more than days ago on November 5, 2013, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** As they have said they will not respond to anything that I saySo because of that they could care less that there is something wrong with this pictureIf they are so adamant about not responding to anything further that I have to sayWhy! is it then that they admitted that they were wrong by taking monies out of our checking account without approval. If they will take monies out of a persons checking acct without approval, then they would have no problem charging me for something I did not order, like the shoes that we did not getThis company said that they will no longer respond to any reply from meHow professional is that Shame on amazon

Complaint: ***I am rejecting this response because:
I bought two gift cards The first I redeemed to my account and the scamming seller told me I couldn't do that So then I bought a second gift card, sent the code to the scammer, and they redeemed it and have since run away with the money
Like I've said, I found this scamming seller directly on Amazon, so it doesn't seem that crazy to expect you to stand behind me I honestly didn't even think there was a chance of getting scammed when I used an Amazon reseller That obviously was incredibly wrong!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: as I previously advised (in the initial complaint) I am unwilling to pay return shipping for a defective/incomplete product, REGARDLESS if the Seller is offering reimbursement of the feeAs requested, Amazon or the Seller should provide a "Pre-Paid" Return Shipping LabelThe label provided 3/12/requires the consumer to pay return shipping
Sincerely,
*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your refund yetThis is really not what we want you to experience.I've
checked and see that your order# *** was cancelled and we have not charged for it.Please note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Tuesday, March 7,2017 Master card ***Authorization Only 9:01:PM PST Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizations even if the order is canceled.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Please check back with your bank and write back if your bank confirms the charge(which is a rare case).I hope this information helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello Thomsan,I'm writing in response to a complaint filed on your behalf by theRevdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received.I’ve checked with our appropriate team and confirmed that we’ve charged you only once for your order #***.As informed earlier, I was able to locate an authorization (funds are on hold) on your cardI’d suggest you to contact your bank with the following code and they’ll be happy to help you.- Settlement Verification Code: ***I also see that you’ve submitted a charge backIf you’d like to know more information about the charge back status or if you're unsure why the charge was disputed, please contact the financial institution that issued your card for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com