Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We
detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your item arrived with damaged wheel.Please do understand that since this item was sent to a freight
forwarder, we're unable to replace it.If you'd like to return the item for a refund you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return mailing label via our Online Returns Center:If you are returning internationally, you'll need to arrange your own ship method to the address on the label.***The pre-paid return mailing label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this mailing label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.For more information about freight forwarders visit:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Sharieff's response is essentially a duplicate of Amazon's previous response "This is because the seller failed to respond to our claim notification sent on 02/16/Later as an exception we also provided a second chance to the seller on 2/23/2017."I responded promptly to all messages sent by Amazon and I attached a communication log from my Amazon Seller account I certainly did respond to their 2/notice and I have already attached a copy of our interaction on 2/where Amazon stated clearly that they would be deciding in my favor Amazon's communication on 2/was vague and in contradiction to their message on 2/and I attempted to gain clarification in my response on 2/and 2/25, however I did not receive response from Amazon."Seller was given multiple chances to provide their return addressThe seller didn't provide this information."Amazon's statement that I did not provide return address is also false I attached screenshot of the section of Amazon's seller account which states, "enter a product return address in order to have Amazon automatically send Buyers return labels and RMAs." Amazon seems to ignore the fact that they already had the return address Additionally, I attached copies of my messages to the buyer where I did provide return address."nor are we able to arrange a return of the merchandise."Amazon asserts that they are unable to write a simple email to the buyer to request return of a $product in good faith This is false, unnacceptable and ridiculous
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The return policy states days! If Amazon would like to accept a return outside of the return window then Amazon may fund the return, however it is a violation of Amazon Policy!Based on what you are saying, the Amazon Return Policy is a statement, which constitutes fraud!Please stop the fraud and issue a reimbursement of $to cover this policy violation!!If a reimbursement isn't issued, the next step will have to be legal action
Sincerely,
*** ***

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity in your account.To protect your information, the
credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Issued refunds to your Points Account ending in - for the charges.It may take several days for the refunds that we issued for these charges to appear in your account.We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyYou will need to re-enter your complete credit or debit card number the next time you place an order.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery delay of 'Brother MFCL5900DW business laser all-in-one' and I
regret the frustration this has caused.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.I've checked FedEx tracking and see that delivery attempt on August has failed as 'Delivery attempted - Business closed'For this reason, the delivery was done on August Please know, being an online retailer we completely rely on our carriers to make final delivery to our customers. I've shared your feedback with our Transportation team so we can improve the service we provide to customersWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.Under the circumstances, we could help you with either of the below options:1) We'll issue a partial refund of $which is 30% off item price.2) If the item no longer meets your needs, you're welcome to return the item using our online returns centers: www.amazon.com/returnsPlease feel free to let us know of your preference directly by replying to [email protected] experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

We have investigated this issue , available balance will disburse on customer's next scheduled settlement date
We have sent an email to the customer notifying the same
Regards,
Amazon.com - Seller Performance

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the full refund on your order # ***.I see that you've
disputed charge on this order with your bank, As a result of the dispute, your card issuer has withdrawn the funds and we have not been paid for this order.Hence we won't be able to issue any further refund on this orderPlease get in touch with your bank to locate your disputed amount in your account.I hope this information helps! We look forward to hearing from you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.comqid=1507642397&sr=1-

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the recent order#***
This is certainly not what we want our customers to experience. I'll ensure that the appropriate supervisory personnel are aware of your experience to be able provide proper training in the future.Please note that when you place an order, our system tries to determine the best fulfilment plan for your order with the given informationHowever, if there is an issue with the payment, it results in a change to the expected dispatch and delivery dates for the order which was the case for your orderAs the debit card used was declined initially, this may have prompted our system to re-evaluate our inventory and I regret the disappointment this may have caused especially since you've mentioned this was meant to be a present.Further to your correspondence, I can confirm that a full refund of $was requested for order #*** on December 23, Our system indicates that the refund is complete.In most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within business daysIf you're still not seeing your refund, please contact your issuing bank for further assistanceThey can clarify how long it'll take to post the refund to your account.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentAgain, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I haven’t received a response from Amazon and it’s been weeksMy door frame still remains damaged.
Sincerely,
*** ***

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with the reviews on the book.I connected with the Communities Team
and after further investigation they confirmed the reviews do not violate our guidelines and no abuse was found.As there was no abuse found, please understand, they are unable to remove the reviews.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C,Amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us and understood your concern regarding your order's refundI'm
sorry that you got charged incorrectly for the order.I do realize that we weren't able to solve your issue in the initial stage and can understand the frustration that had caused youPlease be assured that we are going to take steps to ensure that this situation does not repeat itself.In general our systems automatically charge an order when it isn't returned, but on checking I found that there was an error due to which you got charged stating that your original order wasn't returned to us, I apologize for this and can confirm that this error has already been resolved.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.Should you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you with anything you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThanks and hope don't happen again Sincerely, *** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account.We have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=***Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=50808We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com,Seller funds are placed in reserve for up to days after the shipment confirmation dateOnce funds become part of the available balance, Amazon will initiate transfer of these funds to the bank account on the subsequent settlement date. Order ID *** was confirmed November 17, so these funds will be in reserve status until December 1, and will become available on the subsequent settlement date of December 7, 2016.Our Payments help page is given below for the seller's convenience: ***
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because: This is not acceptable answer from Amazon. Their cheating policies and then rude customer replies made real issue to our business. If they say they can not deliver in business days, we would not be buying from them. Instead, we would be going to local store and buying the printer/scanner. We had to pay to an external contracting agency to install that printer scanning software to sync with our day to day operations. All our efforts/plans were just ruined.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
1. If my wife signed up for Prime - it was only because the form was confusing
2. Before I made the complaint, I googled this problem on the internet. By no means was this an isolated incident
3. The fact the I know specifically my wife did not want Prime and the huge number of complaints I saw on the internet, tells me Amazon is using deception to get people signed up for Amazon Prime. Admittedly, they have already credited my credit card - but if we hadn't checked the statement the charge would have been unknowingly paid. It is my contention this is what Amazon intends to occur. A simple internet review confirms my belief
Therefore, I reject the response and continue the complaint and ask for the practice to be stopped!Sincerely,*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your TAG Heuer Men's watch is no longer functioning properlyAs the watch was
purchased in December 19, 2014, it is outside of our return and replacement windows.Normally, if the item was purchased more than days ago, we do refer the customer to the manufacturer of the item to resolve the issueSince contacting the manufacturer didn't help also the watch is defective and not repairableTo correct this, I see that our Customer service agent requested a refund for the amount of $to go back to your American Express cardYou'll see this refund reflect on your statement within 3-business days.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Diana from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email with regard to your order#*** for the JBL LSRProfessional Studio
MonitorPlease accept my apologies for the inconvenience caused to you.The JBL LSRProfessional Studio Monitor was placed with Alto Music, a seller on our website was listed incorrectly as pack of on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion errors such as this may occurI'm sorry for any disappointment this causes.Please note that as your order is being shipped by Alto Music, unfortunately, we aren't able to send out another monitor or issue a refund in this case.However, I see that you've filed the A-to-z Guarantee Claim was filed on October 13, for this orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com