Amazon.com

Hello from Amazon.com. We are writing regarding the complaint received on order ***The Amazon.com A-to-z Guarantee refund policy only covers: 1) When the buyer provided payment to the seller, but the seller failed to deliver the item. 2) When the buyer received the
item, but the item was materially different than as depicted in the seller's description. In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as the buyer did receive the item they ordered. Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf the seller chooses to accept a return of this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursement. As this return is not due to any fault of the seller they cannot be held responsible for return shipping fees. Thank you

Hello ***,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've had with your order #***
We certainly do not want our prime customers to experience this. I've checked the tracking details with your order and see that it was delivered on January 8, I hope you've successfully received the order and there are no issues with the items you've received. I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipPlease be assured that this is not a typical Amazon.com experience and in no way did we intend for this to happen especially to a Prime member like you.To help make up for the inconvenience, I've gone ahead and extended your Amazon Prime membership by one month.The membership will now end on March 31, 2018, please keep it as goodwill gesture from Amazon and an apology for any inconvenience.On priority, I've reported this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The computer systems are not set up(according to the reps I spoke with) to support the worry free claim--the company is misleading customersYes I got my money back, but it was not worry free and it was not "No questions asked." As advertised, it was a painful long experienceI wish the company would not mislead customers with advertising claims NOT set up in the computers.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: although the seller is not accepting returns, the problem here is that the product that I received was not what I order and there is not legal way that you force me to accept something that I didn't order again my order was iPod GB and I received an iPod GB , you need to review my order in my account, thanksSincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I wanted to send you a quick e-mail to let you know that I'm still researching this issue with our Marketing teamIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding $gift cardIf you tried to send your message as an attachment, unfortunately we're not able to view those.On searching your Amazon.com account with given email address, I was able to locate only gift cards used from it:1) Gift card of $was added on Friday, March This was used on recent orders in below amounts:- $was applied on *** placed on March 14, 2017- $was applied on *** placed on March 27, 20172) Gift card of $was added on July 17, 2015- $was applied on *** placed on August 5, 2015The current gift card balance on your account is $To access your gift card balance and usage history, visit Your Account:***Unfortunately, other than the above gift cards, I'm unable to locate any other gift card in your accountIf you're referring to any other gift card, then please do write back with details as asked before:Gift card claim code or Gift Card number:Street address or e-mail address where gift card was sent:Name and e-mail address of the sender:Order number (if possible):Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm sorry for any inconvenience caused to you with this.I've verified and see that our Accounts Specialist team had sent email to you on May 21, 2017, providing more information regarding this issue.As you may aware, all the charges were made not on your card, we will not issue refund for the orders that were placed on your account without your authorizationThis is because these orders were not charged to any card that you registered to your account.Please review the email that was sent to you on May 21, 2017.Here's the copy of the response:================================================================Hello,T...⇄ you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We are unable to say how your siinformation was obtained because that happened away from our websiteSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.================================================================Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday *** P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you're concerned about the Tier Drive Plan refund for 2016.While I know you're disappointed with
our stance on this matter, I want to assure you the response you received from our Customer Service is correctAs mentioned, at this time we may not be able to issue a refund for 2016.However, as one time exception I've added a $promo credit to your accountThis credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.h*** Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'm sorry for the frustration this matter has caused.Regarding the order# ***, I've
checked and see that the order has been marked as delivered on September 11, If you haven't received the order, please let us know, we'll investigate and would be glad to help you.Regarding the order # ***, I see that this order is sold and fulfilled by shop6ever love, a seller on our website and it has been marked as delivered on September 13, Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Regarding the order # *** which is sold and fulfilled by *** ***, a seller on our website and see that the order has been cancelled by the seller and the refund for the order has been refunded back to your gift card balance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you about thisI've reviewed your account and I understand you're
unhappy about the closure of your account.I have reached out to our chargeback team, and provided them with the information you've passed along to me, and the information which is on the legit orders and the only $was revoked from these gift cardsThey have confirmed that your account is reopened.While I won't be able to undo the bad experience, I've added a $Amazon.com Gift Card to your accountIt will apply to your next order, and you can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with recent trafor "Xbox One 1TB Elite console bundle".I've checked details of the traand see that the reason for rejection is 'cant swap asain; wrong version'.You can find this information by clicking the rejection reason for the item in Your TraAccount (***)The items you trade are thoroughly inspected against the conditions described here:***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correctAs mentioned, we're unable to provide a compensation or honor the previously listed traprice anymore.However, if you prefer you may submit a new trafor same item at revised priceFor full details, please read the TraProgram Terms and Conditions:***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has causedI understand this charge came to you as a surprise, and
this is certainly not the experience we wantI'd like to look into the issue with our billing and payments team.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI've forwarded your information to our billing department for further researchThey will write back to you within 1-business days.I will follow up this issue and get back to you as soon as I get update from our billing team regarding our conversation.Upon checking, I see that we've canceled the subscription to make sure you won't be charged on the scheduled renewal dateYou can view, manage, and/or cancel your active video subscriptions from the Manage Your Video Subscriptions page in Your Account:https://www.amazon.com/myvsVideo subscriptions aren't returnable or refundable after purchaseBut because of the circumstances, I was able to make an exception and have issued you a $refundThis refund will apply to your subscription payment method, and should complete within a few business daysFor more information, go to: www.amazon.com/help/aboutrefunds.In the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: there is still no explanation as to why my device has broken so easilyAlso, had I known that my warranty was going to expire, I would have taken care of this soonerI Do not feel like Amazon values their customers at all and I am extremely disappointed with this entire ordeal.
Sincerely,
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account is closed, you'd like to re instate the account to access the gift cards
available on your account.On checking with our appropriate team they confirm of closing this Amazon.com account and canceled all open orders.This action was taken after thorough review as they determined that this account is related to an account that they've already closed for submitting invalid gift cards as payment for Amazon.com orders.For more information, refer to our gift card policies: www.amazon.com/gc-legal. To learn about common gift card scams, refer to the following Help page:https://www.amazon.com/b/?node=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: as I said earlier I will only take a refund you guys at Amazon seem to be big scammers and only care about yourself I will press charges until you give me my refund expect to see me in court in New York sometime soon Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Dec 4th, spoke to Amazon and my bank about other charges and started an investigation with my bank which they turned into a claim Dec 7th, Spoke to the claims department at my bank as to the status if the claim and they have informed me that as of Jan 17th, Amazon has yet to respond. My bank informed me that Amazon has until Jan 27th, to respond before they take action against AmazonDec 4th was charged from Amazon and again on Dec 15th, The authorization charge of from Dec 4th, was returned to my account Dec 7th, The Amazon representative first claimed there was a double charge which they issued a refund for, and now they claim there was never a double chargeAs I have stated before to many different representatives of Amazon including a supervisor I just want the that Amazon owes meAt this point an apology seems too little as I'm getting tired of the runaround from this company that has had my money for almost months and now believe I should be compensated for this frustration and undue stress.,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
amazon's return policy is days My last order of $, was shipped and received Dec All refunds have been processed There is no reason to keep my funds for days as items cannot be returned after days, per Amazon Why does Amazon think they should keep my funds even longer than days as they state they may? I had $in my account on November 1st That means Amazon wants to keep my money for months I'm 68, live on Social Security and need my money This is not reasonable Amazon has not even given you a valid explanation
Thank you

Complaint: ***
I am rejecting this response because:the link provided shows that "there is a problem with this order" I have enclosed a bank statement current to today which shows the refund that was allegedly done has still not made it back to my bank after more than a full monthThe supervisor I spoke to said there was no refund issued and that Amazon owed me No money and the Amazon Revdex.com rep says a refund was done and gives me a link that doesn't work as he claimsI am getting tired of the runaround from this company and would like my money returned immediately
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about this most disappointing experience with our customer service teamThis isn't at
all the level of service we aim to provide our customers and it's truly disappointing to know about the defective products.I'd sincerely appreciate the opportunity to personally reach out to the concerned management teams to make sure all appropriate action is taken regarding these extreme misses in service, however I wasn't able to review your previous communication history with regards those ordersIf it's convenient for you, please reply directly to this e-mail with the order numbers where the items received were defective/broken and I'll ensure all the necessary coaching is provided.Note: I also reviewed this account and see that it is closed on February 27, upon your request.Please reply to this email with the order numbers so we can look into itWe look forward hearing from you soon.Regards,Raghavender S.Amazon.com

Hello ***,I'm *** of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experiences you’ve had with Logistics.I’ll be working diligently to
ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority. I've contacted the Transportation team so they can investigate this situation and to avoid such issues with your future orders.I've checked your account and see that we've issued a full refund for the order on June 26, 2016.To help make up for this inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciatedIt's been shared with our Transportation as I know they'll want to see how this matter impacted you personally.We appreciate your patience and understandingWe look forward to seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,*** P.Amazon.comhttp://www.amazon.com