Amazon.com

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that your account was closed by our team stating that you have violated Amazon policyI
apologize for the inconvenience that was causedThis is really not what we want our customers to experience
To help resolve this issue, I've teamed up with our account specialist to know what exactly went wrong and be assured that I will get back to you in 3-Business days
I appreciate your patience while I continue to work on this issue
We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Revdex.com:
A response was received December 28th from Amazon.I use this group many times as we live several miles from a shopping areause myPrime membershipFor this reason, I will reluctantly continue using Amazon.The notice from Amazon: "Congratulations you were approved for the Amazoncomrewards Visa." "You will receive via mail in two weeks"wi ll try to print all of thenotice and send it but will need to wait for a knowledgeable grandchild who knows howthe communicant from I-pad to printerIf you would like to read it use my e-mail addressand click in to the notice*** @gmail.com.- Again, I thank Revdex.com for your helpConsider this problem resolved.(I hope) Can' tunderstand why it took you(Revdex.com) to get their attention
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I am still waiting for a response from you after Amazon responds Amazon has told me the same message for over several months and I never hear back Good Luck in you receiving a responseSincerely,*** ***

I am rejecting this response because:
Thank you for letting me know about the response from AmazonMy account was eventually restored but not before facing over two weeks of calls and absurd requests from AmazonSince my account was hijacked, the hijackers changed all my personal information and I kept going around with Amazon, who wanted me to verify my account based on the information that had been changed. It was a very frustrating two weeks going around and around with themMy complaint to the Revdex.com is due to the ludicrous customer service

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unpleasant experience you had with the prime video streaming.From your
comments, I realized that you're not allowed to change the video quality from HD to SD while streaming prime videos.When you start watching a video, the picture and audio quality automatically adjust to settings that will work best with your current playback device and Internet connectionNotifications typically display onscreen to indicate the quality you're receiving. Customer feedback like yours is very important in helping us continue to improve Prime VideoI've forwarded your input to the Prime Video team.To learn more about Prime Video Device features, go to: https://www.amazon.com/help/video/features Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: As Amazon's A-to-Z Guarantee, I should have the refund already, I don't have to wait for the resolving between Amazon and the seller
Sincerely,
** ***

Complaint: ***
I am rejecting this response because:I called and spoke to Amazon Friday as when I went to reply to the complaint the email address it looked fake like below. I do not have a prime account, the individual had one under my name which AMAZON reimbursed for the in charges for the past months. I have my notes where I gained access one time into my old email account and there was an email from Amazon stating my account was past due and I began calling Amazon every week twice a week to check the status. As Wilson at Amazon sent me my entire account statement from last yearI regret to inform you I was not living at home I was with my mother who was almost dying from breast cancer and chemo treatmentsIf there was no fraud that occurred why did Amazon reimburse me the charges? He took over my account and used a new email address I created. See below when I go to email myself something this appears. I left AT&T today and my personal identity and IPhone IMEI are being sold for a sale hence the word sale, per the auctionI discovered it Friday by accident before going to a job interview and then breaking out in hives to know I am being sold in the sky. AT&T looked at my phone today and the bug timestamps, him accessing all phones including my government provided cell phone but I am being sold online and this individual hacker wrote a script on how he is owning and took over my phone. Now due to the lack of help from anyone house is being foreclosed and I am denied unemployment because that account was hacked and changed my phone number by one digit. Inmates in prison live better than me I am below poverty level I am negative an income from jobs to none, I don't have TV, internet WIFI at home just alarm clocks non Bluetooth and I clean to occupy my mindI have called Washington Justice to my local District Attorney pleading to help me so I can live a lifeThe below matches my exact IMEI serial number to my iphoneI have bug time stamps and etcthis individual hacked every account I had and still continues to create accounts in my name but no one helps me when I call to advise them so my civil rights, privacy and right to live a "normal" life are being taken away from me and not one person from Federal, State or Local Parish departments will help so I get to lose my jobs, my car, my house and be sold on ebay like a hookerEach day I wake up if I sleep to deal with him hacking something of mine and I am losing something. I will dispute the charges as I didn't purchase all the stuff charged. and I have notes who and when I talked to Amazon over times in a week period. He had my phone disabled and I had to pawn my other two iphones to pay bills and I couldn't access a computer. I contacted the Revdex.com for help yet, all the evidence still the victim is always persecuted.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with redeeming the gift card on your amazon accountAs mentioned, as the gift card was issued by Diapers.com, we will not be able to issue the same on your accountIn this case, I would request you to contact Diapers.com so that they can help you with providing a different gift card code for you to use it on our website.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshBodduAmazon.comhttp://www.amazon.com

Hello, We are unable to credit the seller for this transaction as their account was debited for the claim amount as they did not refund the buyer and buyer was eligible for a refund as per amazon's policy. In summary, we are unable to take the action requested by the seller as they did not
refund the buyer. Sincerely,Ajith

Hello from Amazon.com,
I have confirmed payment was disbursed to the account holder on October 14, The account holder can review the payments details in their account for the trace ID number, and the last four digits of the bank account the money was disbursed to
The funds
were held as intended for reserve, up to the designated time frames outlined in our seller policies, which the seller agreed to when signing up to sell on AmazonI would recommend the seller discontinue selling on Amazon, if they do not agree to our payments and reserve policies

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate your feedback and have forwarded it to the correct team internally.Please feel free to contact us
directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
As the proof is provided and I was not aware of any clause I expect a refund Amazon did not require a signature on the package either For a product that is well over $dollars I would expect a signature to be required The onus would then be on Amazon for specifically not requiring that in their contract with UPS It even says on the package itself, "Carrier please leave if no response." As this is an Amazon directive, I expect Amazon to take ownership over said product if it is tampered with before the product is purchased or after it is left by the carrier
I expect a refund
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding shipping charges of your returned item.I've reviewed our
correspondence with you and the information which you've received from our Account specialist team is correctAs mentioned, The seller is not obliged to refund the return shipping fees.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding return of the items and charges on your account.Regarding Order#***:I've checked and can confirm that we haven't received this item " Saved [Blu-ray] " due to which we have charged replacement order #*** for the item which was not returned.Regarding Order#***:I see that we haven't received the items in this order which are suppose to be returned to usDue to which a return reminder email has been sent to return the items.If we haven't received the items as per email confirmation we will charge your payment method for these items.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the misunderstanding.I checked your order and see that you have placed an order for the item "Magnetospeed Sporter Barrel Mount Chronograph For " which is sold by WebyShopsand shipped by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: ***)Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventoryHence we've to issue a refund for the item.Thanks for letting us know about the error in the detail page for "Magnetospeed Sporter Barrel Mount Chronograph For"We use many sources to build our website information, and we really appreciate knowing about any errors which find their way into our catalogI'll notify our catalog team about this and will ask them to correct the error.About the seller, I've also forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:***Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your recent purchase of " WD 4TB Blue USB My Passport
Portable External Hard Drive (WDBYFT0040BBL-WESN) ".I've checked details and can confirm that our Customer service team were able to process full refund of $128.46.This refund will appear in the next 3-business days as a credit on the original payment method used for the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.comDue to the status of the sellers account we are reserving their funds until we are sure all items have shipped and no A-to-z Guarantee Claims are received against their accountThe seller will be evaluated days after the initial date of block or closure request, which
was October 22, Their funds will be disbursed to the bank account on file after the day review, minus any outstanding chargebacks or A-to-z Guarantee claimsPer section of the AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT the seller agreed to: "If we reasonably conclude based on information available to us that your actions and/or performance in connection with the Agreement may result in a significant number of customer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you under this Agreement for the shorter of: (a) a period of ninety (90) days following the initial date of suspension; or (b) completion of any investigation(s) regarding any Seller actions and/or performance in connection with the Agreement." The sellers account will be reviewed for funds release on January 20, Thank you, Payments Specialist Amazon.com”

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept my sincere apologies for the long delay in getting back to you with an updateI've checked with our internal team who has reviewed the copy of the correspondence you received from this seller, which you included in your e-mail message to us and confirmed that this request to send payment directly to the seller was not sent or approved by Amazon.com.The seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our systemSince your order was not placed with Amazon.com, we have no record of your transaction with this sellerAll valid Amazon Merchant and Marketplace orders must be placed via the Shopping Cart or 1-Click ordering and must be paid for through AmazonPayments made through other means, such as wire transfers, are not covered by our A-to-z Guarantee, which covers seller transactions made on our website.Because your order was not paid for through Amazon, you are ineligible for coverage under the A-to-z Guarantee and we are unable to issue a refund to youInformation about our A-to-z Guarantee is available here:http://www.amazon.com/help/a-to-z-guaranteeE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return addressIf the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.I realize that a significant amount of money is at stake, and sympathize with your frustrationAs it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:http://www.amazon.com/o/tg/browse/-/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account.I've checked and can confirm that our CS
team issued refund for the Kindle books which you've been chargedPlease do understand that once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.For your reference with Kindle Unlimited, you can borrow up to ten titles at a time on Fire tablets, Kindle e-readers, and compatible Kindle reading apps registered to your Amazon accountTo find eligible titles, go to: ***.You can identify Kindle Unlimited titles by looking for the Kindle Unlimited logoOn the detail page of a Kindle Unlimited title select "Read for Free," and then select the device where you want the title to be sentYou must be signed in to your Amazon account with Kindle Unlimited to see the "Read for Free" optionPlease note that available titles in the Kindle Unlimited catalog may change at any time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, At the time the buyer filed the claim for order ***, they opted for an Amazon Instant Credit, and a gift certificate was added to their account.The Amazon Instant Credit resolves the claimOnce the buyer has selected this option they are no longer eligible for a refund to the
original payment method.-- Date of Claim: September 2, 2016-- Claim Amount: $18.99Sincerely,