Amazon.com

Complaint: ***I am rejecting this response because: I am still waiting for a response from you after Amazon responds Amazon has told me the same message for over several months and I never hear back Good Luck in you receiving a responseSincerely,*** ***

Complaint: ***I am rejecting this response because: The watch was not purchased from my employer's accountIt was purchased from my friend's account who wanted to return his packageNow that the laptop is with amazon, why can amazon not find it?Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I need Amazon to send me a check, or a visa/MasterCard gift cardThis is ridiculous
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any inconvenience you might have experienced with the payment on the order #***
I'd like to confirm that we've not charged you for unfulfilled item.I see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.I've checked with our payments team and confirmed that, multiple authorizations and refunds were due to fulfillment center re-planning on shipping the itemsWe authorize for full amount as you've used pinless debit and if we're unable to ship any item from the order, they will 'refund' to re-authorize at the next Fulfillment center.The reason for multiple charge and refunds for $is, due to us not wanting to hold your money if we cannot fulfill the item, and with pinless debit we have your physical cash, not just a hold on cash as Credit card (for instance we don't actually have cash, it's a promise of cash).As this is a pinless debit, we have to refund a transaction, or 'settle' the fundsHere is the summary of actual charge in December:Status: Settle for $on 2016-12-05T00:46:13.644ZStatus: Settle for $on 2016-12-10T06:01:05.956ZThere are charge/refund cycles in March for the amount of $towards the item that we could not fulfill.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:***
I hope this information helps and appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincerest apologies for any delivery issues you’ve faced with Amazon LogisticsThis is
absolutely not the type of service we work hard to providePlease know, we’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of Amazon LogisticsI'll also be reviewing your correspondence with us in detail, and will forward my findings to the appropriate teams within Amazon for proper handling.As you are experiencing repeated issues with the Amazon Logistics, to help you with this, I can deprioritize the carrier for your future ordersPlease reply to this email directly to provide your option, so that I can take necessary action on this.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello, At the time the buyer filed the claim for order ***, they opted for an Amazon Instant Credit, and a gift certificate was added to their account.The Amazon Instant Credit resolves the claimOnce the buyer has selected this option they are no longer eligible for a refund to the
original payment method.-- Date of Claim: September 2, 2016-- Claim Amount: $18.99Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstandingLet me help you with the information.Order ID:***, ***, *** and ***.The above orders are for The Silver Cage booksUnfortunately, when I wanted to send you replacements, I see that they are refunded alreadyIn this case, I would request you to reorder the book to the respective recipient so that we can send them accordingly.Further regarding the Prime order delays, I've already forwarded the feedback to the appropriate management team for consideration in further improvements to the delivery.***, the only option here is to reorder the itemsTechnically, we do not have and option to replace the orders which have already been refunded.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept my sincere apologies for the long delay in getting back to you with an updateI've checked with our internal team who has reviewed the copy of the correspondence you received from this seller, which you included in your e-mail message to us and confirmed that this request to send payment directly to the seller was not sent or approved by Amazon.com.The seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our systemSince your order was not placed with Amazon.com, we have no record of your transaction with this sellerAll valid Amazon Merchant and Marketplace orders must be placed via the Shopping Cart or 1-Click ordering and must be paid for through AmazonPayments made through other means, such as wire transfers, are not covered by our A-to-z Guarantee, which covers seller transactions made on our website.Because your order was not paid for through Amazon, you are ineligible for coverage under the A-to-z Guarantee and we are unable to issue a refund to youInformation about our A-to-z Guarantee is available here:http://www.amazon.com/help/a-to-z-guaranteeE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return addressIf the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.I realize that a significant amount of money is at stake, and sympathize with your frustrationAs it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:http://www.amazon.com/o/tg/browse/-/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your recent purchase of " WD 4TB Blue USB My Passport
Portable External Hard Drive (WDBYFT0040BBL-WESN) ".I've checked details and can confirm that our Customer service team were able to process full refund of $128.46.This refund will appear in the next 3-business days as a credit on the original payment method used for the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
As the proof is provided and I was not aware of any clause I expect a refund Amazon did not require a signature on the package either For a product that is well over $dollars I would expect a signature to be required The onus would then be on Amazon for specifically not requiring that in their contract with UPS It even says on the package itself, "Carrier please leave if no response." As this is an Amazon directive, I expect Amazon to take ownership over said product if it is tampered with before the product is purchased or after it is left by the carrier
I expect a refund
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding shipping charges of your returned item.I've reviewed our
correspondence with you and the information which you've received from our Account specialist team is correctAs mentioned, The seller is not obliged to refund the return shipping fees.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.comDue to the status of the sellers account we are reserving their funds until we are sure all items have shipped and no A-to-z Guarantee Claims are received against their accountThe seller will be evaluated days after the initial date of block or closure request, which
was October 22, Their funds will be disbursed to the bank account on file after the day review, minus any outstanding chargebacks or A-to-z Guarantee claimsPer section of the AMAZON SERVICES BUSINESS SOLUTIONS AGREEMENT the seller agreed to: "If we reasonably conclude based on information available to us that your actions and/or performance in connection with the Agreement may result in a significant number of customer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you under this Agreement for the shorter of: (a) a period of ninety (90) days following the initial date of suspension; or (b) completion of any investigation(s) regarding any Seller actions and/or performance in connection with the Agreement." The sellers account will be reviewed for funds release on January 20, Thank you, Payments Specialist Amazon.com”

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your issue about accessing account which has prime.I checked your account and see that after filing
this Revdex.com complaint, you've contacted our customer service on February 4, and informed about the situationI'm glad to know that you were able to resolve the issue by signing into the account with Prime membership.As of now, your account is registered with Amazon yearly Prime membership with after charging your card for $on January 29, As per the phone call conversation you had with our customer service team, I understand that you are interested to continue with this membership.If you have any issues in using the prime membership or if you want to cancel the prime membership for full refund of $100, please feel free to contact me directly by replying to [email protected] look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,
I have confirmed payment was disbursed to the account holder on October 14, The account holder can review the payments details in their account for the trace ID number, and the last four digits of the bank account the money was disbursed to
The funds
were held as intended for reserve, up to the designated time frames outlined in our seller policies, which the seller agreed to when signing up to sell on AmazonI would recommend the seller discontinue selling on Amazon, if they do not agree to our payments and reserve policies

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe package ordered did arrive the following day and they have refunded me the same day shipping cost I paidIn addition they shipped me another one that I received today but setup a return so they get it back
Thank youSincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account.I've checked and can confirm that our CS
team issued refund for the Kindle books which you've been chargedPlease do understand that once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.For your reference with Kindle Unlimited, you can borrow up to ten titles at a time on Fire tablets, Kindle e-readers, and compatible Kindle reading apps registered to your Amazon accountTo find eligible titles, go to: ***.You can identify Kindle Unlimited titles by looking for the Kindle Unlimited logoOn the detail page of a Kindle Unlimited title select "Read for Free," and then select the device where you want the title to be sentYou must be signed in to your Amazon account with Kindle Unlimited to see the "Read for Free" optionPlease note that available titles in the Kindle Unlimited catalog may change at any time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,We have issued a credit to this seller's account in the amount of $This is the amount the seller would have received had order ID *** been confirmed after Selling on Amazon fees were deducted from the saleUnfortunately the seller account cannot be reactivated, however the seller is welcome to create a new seller account should they wish to continue selling on Amazon.We would request the seller provide the best mailing address to reach them, either through this complaint or by contacting Amazon Seller Support, so that we may request a paper check be mailed out to them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal
to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I understand that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeYou're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Our Prime delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkoutI'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information about One-Day and Two-Day Shipping here:http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211As you haven't received the item, I've issued a full refund of the these order in the amount of $and $(December 2, and December 12, 2016)This refund will appear as a credit to your Visa card within 3-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the misunderstanding.I checked your order and see that you have placed an order for the item "Magnetospeed Sporter Barrel Mount Chronograph For " which is sold by WebyShopsand shipped by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: ***)Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventoryHence we've to issue a refund for the item.Thanks for letting us know about the error in the detail page for "Magnetospeed Sporter Barrel Mount Chronograph For"We use many sources to build our website information, and we really appreciate knowing about any errors which find their way into our catalogI'll notify our catalog team about this and will ask them to correct the error.About the seller, I've also forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:***Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C*** **Amazon.comhttp://www.amazon.com