Amazon.com

Complaint: [redacted] I am rejecting this response because this does not meet my requirements I want a call from someone in management at Amazon to explain to me why and how I was treated the way I was treated I have asked time and time again through the only avenue I could contact Amazon (via e-mail) for someone to contact me with a phone call and no one has called me since this entire ordeal started Sincerely, [redacted]

Revdex.com: The order arrived later that day so I will acceptThe customer service needs to improve.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello Mr. [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry for the inconvenience you've had with your order # [redacted] regarding the... refund process. I've checked your order and see that the refund in the amount of $699.00 for item "Pioneer AVIC -8200NEX Receiver with Carplay/Android Auto" was issued towards your original payment method. You'll be able to see the refund in next 3-5 business days. In this case, if you've any further concerns, please let us know and we'll be able to assist you right away! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

“Hello from Amazon.com We are writing in response to the complaint filed against order [redacted] A full refund for the claim amount was issued to the payment method you used to place order [redacted] The buyer can check the status of the refund on their Orders page in the Your Account section of website (www.amazon.com/youraccount) -- Refund Date: 09/05/ -- Refund Amount: $ If the order was paid by credit card, it may take several business days for the refund to appear on the buyers credit card accountBuyer has been advised to check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order If the buyer wishes to receive the item, they may have to place a new order Thank you from Amazon.com”

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your Traitems that you've submitted.In order to help you with status of your item, I've personally reached out to our Tradein team to look into it.As soon as I receive more information I will get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I am truly sorry your order did not make it in time for Christmas, and I apologize for any frustration this may... have caused.It's not our intent to let a customer down, but have a pleasant shopping experience at Amazon. I know how disappointing it can be when you aren't able to get the item you've got your eyes on, as you expected so I'm sorry if we've let you down. I completely understand that our customers sign up for prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here.Upon checking, I found that your package was delayed at carrier's end. There aren't any notes to indicate what caused the delay, so regrettably we'll never know what happened. I’ve forwarded your feedback to our transportation team and an investigation will be held regarding your deliveries.As a personal apology, I've requested a partial refund for $39.60 which is 40% off the item cost for Turkey fryer. You'll see the refund within the next 3-5 business days. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We understand you rely on receiving your shipments on time and delays are inconvenient. It's not our intent to let a customer down, but have a pleasant shopping experience at Amazon. We definitely want this to be a program our customers can depend on and, while there will always be a small percentage of deliveries that don't arrive on time, we're seeking as close to perfection as possible.I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The Bank Claims that Amazon never sent any money back and therefore are still making me responsible for this purchase Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The order was cancelled on Sunday, prior to shipping. If shipping had commenced, the restocking fee might be understandable. Instead, the items was shipped out on the following Monday.In this case I hold Amazon directly responsible for the money due to me, regardless of were the error occurred. Amazon relied on a reseller who in turn relied on a manufacturer or yet another reseller to properly cancel the order. If the communication between Amazon and the reseller or the reseller and the manufacturer didn't work in this case, again not my problem and I do expect a full refund of the balance due to me.If we cannot make some sort of amicable agreement through the BBBs processes, I do intend to file a notice with the California Department of Consumer Affairs and other more public and/or legal venues.Consider the loss of tens of thousands of dollars in potential sales this issue is costing Amazon with the loss of my business alone. As a long standing customer, this level of disregard sends a powerful message. Sincerely, [redacted]

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble using your gift card that you've purchased.In order to help you in this, I've personally reached out to our Gift card Escalation team to look into it.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Ms [redacted] I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you didn't receive refund for the defective item.I've checked with the concerned team and I see that a full refund of $was issued to your original payment method on December 13, Please allow bank 5-business days to process refund.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on your account.I've checked details of charges and can confirm that due to billing error we've charged your card with split charges of $on orders# [redacted] and # [redacted] .I can confirm that a refund of $and $processed on July 31, 2017.You'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding reviews.Since this is a unique situation, I'm collaborating with our Reviews team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,Thank you for writing us back with your choice.As requested, I've now issued a refund of $92.65(20% of the item cost) to your payment card, which would be processed with in the next 2-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] , please know this is a one time exception and to value your business with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello, Although we are sorry to hear that the buyer is not happy with order [redacted] , we cannot fulfill an order placed with another sellerMost Amazon orders are trouble-freeFor the occasional order that does not work out, we are happy to provide our A-to-z GuaranteeAs per Amazon A-to-z Guarantee, we have issued a full refund to the buyers account -- Claim Date: November 15, Sincerely,

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patience.We have restored access to your account, however, further violations of Amazon policies may result in account deactivation.To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order was cancelled and you would like the item to be shipped.I've checked and confirmed from our team that this item has a quantity limit and I can see that you have already placed order for this item on December 25, 2016.You can also view the order details in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As this item is only per customer, unfortunately, I'm sorry that you cannot reorder this item from your account or any of your related accounts.Items with quantity restrictions have very low prices and/or a limited supply, and we want to ensure that many customers are able to order themAs our prices and product supply change, these limits may change too.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Wilmani E

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry to learn that you're unable to access the free music as advertised.I've gathered all the information you providedSince this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm disappointed to know about the inconvenience you've had with your account.I understand that the refund for the order that you've returned wasn't processed. I'm really sorry about that.Regarding the return of the item, " ZOSI FULL 1080P HD Wi-Fi Wireless Security Camera System", we're currently looking into the issue and as soon as we receive an update in this regard, please be assured that we'll take necessary further actions.Further, as you'd like your information to be retracted from TRS Recovery Services, we've already contacted our appropriate team in this regard and forwarded your request, I'd request you to please wait for 2-3 business days so that we'll be able to do this for you.I see that your account has been restored and you've complete access to your account. In this case, if you'd like to cancel your prime subscription for a full refund, please let us know and we'll be able to cancel your student prime for a complete refund.It usually takes 1-2 business days for this sort of research, but in this case it's taking a little longer. I'm very sorry about this delay.Please be assured that once we receive an update, I'll be in touch shortly with a resolution for you. Thanks for your patience.Regards,Diksha C, Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your order # [redacted] .Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.For your convenience, I've filed an A-to-z Guarantee Claim for order # [redacted] You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I've filed a report to our Seller team on your behalfWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Regards,Purna C [redacted] *.Amazon.comhttp://www.amazon.com