Amazon.com

Complaint: [redacted] I am rejecting this response because until we have received the refund, this matter is not resolved.Sincerely, [redacted] ***

This is regarding case# [redacted] I read the response sent to me by amazon and the information provided is false To start off, they claim the item is in my cart which it is not They also claim the order had not been submitted which it was I received a confirmation screen which I usually do not do print screens of because it had never been necessaryThey are just repeating the same thing over and over again I was upset because I was offered a price match which I did not receive and was later told they would not give it to me Why offer something that will not be honored? [redacted]

Complaint: [redacted] I am rejecting this response because:I need this matter re-opened Thank you, Sincerely, [redacted]

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had regarding the order # [redacted] and the seller couldn't assist youI understand that the seller stated that this item was damaged and couldn't ship this orderLooking at your order, I see that it was placed with AUDIO WATT STORE , a seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellers.I've checked and see that the seller has last responded on 12/22/The following message was sent to you by AUDIO WATT STORE :-------------------------------------------------------------------------------...⇄ ***, You know what, since it's holiday, let me see if I can find another similar box for youI'll send it to you for freeGive me a few days, i'll get you that box for you.----------------------------------------------------------------------------...⇄ Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the order Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account and unauthorized charges[redacted] , I've checked your Amazon.com account under the email address " [redacted] @icloud.com" and see that it is now unlocked and you've complete access to the account, also, I was unable to find the charges of $in the account for Prime MembershipThe membership was cancelled on May 22, I'd request you to let us know if you were charged for Prime on a different account, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I'd request you to read through the link below that explains the Terms & Conditions of Prime Membership:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_s...⇄ [redacted] I hope this helps !Regards, Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: I was charged additional fees because the original fee was not refunded in a timely manner I don't accept the response I received from Amazon, however, I don't want to pursue this any further Thank you for your help.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Again, no refund of $has been madeThat is why I contacted the Revdex.com in the first placeNo e-mail on the 13th as been received.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you, Amazon! [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your account and see that your free trial is still activeAt this time we may not able to extend this subscription.Your current Six Month Free Trial Prime Plan is from February to September 24, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to hear that you are not able to place the order for the item "NES Classic". I apologize for the inconvenience this has caused.I understand this item was listed as in stock when you tried to order the item. Sometimes, unexpected fluctuations in supply can add time to our original availability estimate. We have many customer orders for this item. The supply of some items is limited and popular products can sell out quickly. As this item sold out quickly you were unable to order.We expect to have more inventory on November 22, 2016. While we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.Regrettably, we won't be able to offer any compensation in relation to this matter. Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.I sincerely apologize the service we provided was not what you've come to expect from us at Amazon.com. I hope you'll give us another chance.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The action I am requesting has not been addressedIn December, my account had its reviews removed and its privileges to respond to community questions and to ask community questions revoked due to supposed violations of community guidelines I was not given any proof of what exactly I did nor any emails or warningsuntil one day in December, my account became zeroed Within the next couple of days I received a form letter stating I violated a possible one or more community guidelines (nothing specifically shown to me) I called, chatted, emailed, etcgot no assistance One day, my account became able to review again, but my reviews were never restoredI emailed, chatted, called, and was told my account was in working orderThen, a few days later, it became zeroed again, and has remained that way ever since I have stayed a paying Prime member, and as such, I deserve to have full access to my account, in its fullest form (reviews restored, the ability to review restored, the ability to ask questions restored, and the ability to answer questions along with posting on Spark, restored)Last month, my account was deactivated along with thousands of othersAmazon's supposed reason was due to account violations of the community guidelines But how could I violate guidelines [again even, if the claim is properly supported in the first place] if my account was unable to do anything since December anyway (other than buy items and leave seller feedback)I was warned again, by the same individual who responded to my Revdex.com complaint, I believe, restating the same thing he said before So, I was threatened, and, not only that, threatened for committing another supposed "crime" in Amazon's TOS, which was an impossible feat anywayIn response to my Revdex.com complaint, it was merely a copy/paste, and not addressing my issues, which Amazon does frequently, in which I have to spend more time addressing my concerns again.After whatever glitch caused my account to be deactivated, it was restored to BUYING AND FEEDBACK STATUS ONLY The Amazon rep who responded to this complaint did NOTHING ELSE FOR ME.I want my paying rights' FULL ACCESS back, please I want to be able to REVIEW, ASK QUESTIONS, POST QUESTIONS, POST TO SPARK, and have my 1000+ reviews, 4.2K helpful votes, and top reviewer spot back once againPlease address my concerns and FIX MY ACCOUNT I have been a paying Prime Member and respectful, responsible, and honest member since (years)Please restore my full access Sincerely, [redacted]

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I certainly understand your concern regarding prime charge on your account.I've checked and can confirm that we've... processed refund for the charges. Refunds typically process within 3-5 business days and appear as a credit on your statement.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the Prime charges on your account and our customer service couldn't assistI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've looked into your account and see you've signed up for "US Prime club one month free trial" on August 16, That trial continued into a paid membership, which is why you're seeing the chargeYou were charged automatically so that you didn’t experience any lapse in benefits.I can confirm that our customer service team have successfully cancelled the subscription on September 15, and you'll receive a full refund in the amount of $which includes the full membership fee and any applicable fees and taxesRefunds typically process within 3-business days and appear as a credit on your statement.Please visit the link below for the terms and conditions of Amazon Prime: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello, Thanks for your inquiryI looked into the seller's account, and confirmed that the order messages that she received was definitely from a spammer accountAmazon.com does not sell customer informationWe have taken steps to combat e-mail forgeries such as this in the U.Sand Canada; you can read more about our efforts here:http://www.amazon.com/stopspoofingAs part of our ongoing commitment to stop spoofing, we'd like the seller to help us investigate this problemPlease have her send the original spoofed e-mail with the complete header information using the contaform below:https://www.amazon.com/gp/help/contact-us/report-phishing.htmlTo find the header information, configure your e-mail program to show All Headers (this varies from program to program)The headers we need are well labeled and look something like this:X-Sender: [email protected] X-Sender-IP: [10.1.2.3] X-Date: Tue, Apr 21:02:+(UTC) X-Recipient: [email protected] X-OUID: 1Please understand that Amazon.com will not be able to respond to all of the e-mails it receives through the Phishing contaform.If you encounter any other uses of the Amazon.com name that you think may be fraudulent, please do not hesitate to forward the message using our Phishing contaformThe Internet is a large and fairly unregulated universe; it is only through our constant vigilance and with the help of others like yourself that we can ensure that our name is not misappropriated for illegitimate uses Because Amazon was not involved with this transaction, we will not be able to compensate for the fundsHowever, I would strongly recommend that she reach out to her local authorities, as well as consider filing an insurance claim with her insurance provider Going forward, it is extremely critical that she checks her account thoroughly prior to sending any productAmazon will never send any communication through the Buyer/Seller Messaging serviceAny order confirmations will go directly to her email address on fileShe can also view any legitimate orders through the 'Manage Orders' section of her accountShe should also note that a seller will not be compensated for an order, until she confirms shipment on an orderIf there is no order found to confirm as shipped, the message she received is most likely spamFor more information on orders, please view the help page below: https://www.amazon.com/gp/help/customer/display.html?nodeId= Please let us know if you have any further questions or concerns

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the orders which say delivered but not receivedI understand you are concerned about identity theft when the order is delivered.Amazon.com is not able to resolve shipping problems after delivery, as outlined online in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract"This means that the risk of loss and title for such items pass to you upon our delivery to the carrierWe advise you to contact carrier as well as your local authorities if necessary in order to pursue this matter further.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Further, I've forwarded this experience as a feedback to the concerned department so that they can work on future improvements.Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,We have looked into this case and made an exception and granted the claim, and have issued a full refund to the buyer.In summary we have credited the buyer for this transactionSincerely,Sharieff

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know you have not received an item that you ordered from our websiteI've checked all the details and I was not able to find the mentioned order # [redacted] in our systemPlease understand that an Amazon order is of digitsHence, the order number that you have mentioned in your complaint is invalidI'd request you to please help us with the correct order number, or the email address of Amazon account in which the order was placed.When we hear back, we will be glad to investigate this issue further.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:For privacy reasons, I am not willing to share the email address in a correspondence that might be made public on BBB.With the order number, you have more details than needed to identify my account - name, address, order number with date and item number. Order [redacted] .Please address the issue. Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry for the inconvenience.As mentioned, we have closed your account and canceled all outstanding orders.We took these actions because you have submitted invalid gift cards as payment for Amazon.com ordersI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com