Amazon.com

Complaint: [redacted] I am rejecting this response because: Again, this person does not listen If I had kept the emails that I received we wouldn't have a problem As it is Amazon sends me over emails a day I am not going to keep any of them This has become a farce---I'm basically being accused of being a liar, and not a loyal customer for $5? Its a bit ridiculous as in this month alone I've spent hundreds at amazon Its good to see the level a customer care these people actually provide...zero Sincerely, [redacted]

$compensation for the troubles isn't $I want the$on top of the$from the order $is acknowledging that an error was made, but don't take back something from what was promised Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First of all I'd like to confirm you are not been charged for Order # [redacted] As the order was placed on October 6, with "Pure Creative Apparel" a seller on our website unfortunately the return window for this product has expiredSeller only allows product returns 30-days based on the season purchasedThis is over months passed and would not qualify for returnAmazon couldn't provide return label for seller fulfilled orderPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account. I understand... you are upset.After researching your account, I see that we found an unusual activity associated with items previously purchased on your account. As a result, we had deactivated your account while we conducted a deeper investigation.I'm happy to inform you that we have restored your access to this account. You can now sign in and place orders. Any pending orders will be processed.Our account specialist team have sent an email confirmation on April 6, 2018.***, I appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your unauthorized charges in AppStore.I've checked details of the refund and can confirm that refund has been completed from our end which is a total of $Since, this refund was processed in [redacted] on different purchases your bank was unable to locate refund.In order to help you with the refund, I've reached our to our billing team to provide us details of transactions so that your bank can able to trace the refund.As soon as I receive details I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to learn that you have received a wrong item and you needed it for a JobThis is really not what we want you to experience and I do apologize for the inconvenience caused I've reviewed all your correspondence with our customer support team and its disappointing to hear that they are not able to resolve this issue We are passionate about our customers and hope to provide a great customer experience overall - I'm sorry that wasn't the case in the example you've sharedI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future I've checked your order# [redacted] and issued a full refund of amount $As you wanted to reorder the item as soon as possible, I've issued this refund to your gift card balance with gets credited in the next 1-hoursOnce processed, You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/ Also, I've arranged a UPS pick up for the wrong itemUPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup request UPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return labelIf the package has been opened, please repack it in a way similar to when it arrived UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877) Please reference this tracking number if you call them: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I see that your order [redacted] was placed with "REBECCA E*" a third party seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've personally forwarded your comments to our investigations team to look into the seller's performanceI can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Since you haven't received your order, I've filed an A-to-Z guarantee claim for your order.I've filed an A-to-Z guarantee claim for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Once approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I understand that you're concerned about the Trade-In items which were returned to you.I've checked your... correspondences with the Executive customer relations team and I know you're disappointed with our stance on this matter, I want to assure you the information you received from Trent on June 16, 2017 is correct.As mentioned, the Cisco router arrived at the fulfillment Center damaged as noted on the order and the discs also arrived damaged.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received the order # [redacted] even though the tracking states delivered.Our internal team confirmed that this package was signed for upon delivery by ***If this is a name that you recognize, we recommend speaking with that person to discuss the location of your packageBased on the results of our investigation, we won’t be able to provide a replacement/refund for this order at this time.Amazon.com is not able to resolve shipping problems after delivery, as outlined online in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract"This means that the risk of loss and title for such items pass to you upon our delivery to the carrierWe advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incidentWithout the police report, we're unable to take further action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you had with your ordersThe e-mail address you contacted us with isn't associated with an account and thus we couldn't find any ordersWe can only be able to verify the order or account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your giftcard claim code that you've received.In order to look into it, I've personally contacted to our Giftcard Escalation team to investigate on this.As soon as I receive more information on this, I'll get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delay of your order# [redacted] I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received regarding combining of orders.I'll be sure to pass your comments along to the appropriate people on our Customer Service team for reviewI appreciate the time you've taken to share your thoughtsUpon checking, I can confirm that your order for "Schlage Sense Smart Deadbolt with Camelot Trim in Satin Nickel (BECAM 619) " was successfully cancelled.When you pay with a gift card balance, we reserve the funds to use for that specific orderHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused gift card funds go back to your balance and can then be used on another order.This canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,The seller’s account will be evaluated days after the initial date of block or closure request.If the seller does not receive any chargebacks or A-to-z Guarantee claims, their funds will be transferred to their bank account on file after the day period has expired.We have now reviewed the seller account and the funds are now available for disbursement Sincerely,Amazon.com

Hello from Amazon.com,We have issued a refund of all previously charged Professional Subscription fees related to this accountTo prevent additional fees from being charged, we would suggest the seller log into their Seller Central account and downgrade to Individual statushttps://sellercentral.amazon.comThe current balance for the account is $In order to receive these funds, we would ask the seller to add their deposit information to the seller account so an ACH transfer can be made on the next eligible disbursement dateAlternatively, if the seller would prefer to receive a paper check, they can contact Seller Support to terminate the account and issue the funds by mailPlease note our manual check process can take as much as six weeks, so we would typically recommend adding a deposit method for faster resolutionOur Seller Support team can be reached by using the "Get Support" link a the bottom of just about every page within Seller Central

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] The matter has been resolved by "Jenny" from Amazon Thank You

Hello [redacted] ,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I understand your upset with the increase in the price of the item Argus Le Slow Juicer, Compact Design... Masticating.I've thoroughly reviewed your account and I wasn't locate any order for the item you're referring to. I see that the item is still available in your cart and I confirm that the order was not placed. I'm so sorry for any misunderstanding caused.Your cart will always reflect the most recent price and availability for an item displayed on the item's product detail page. The price of the item will not be be locked once added to your cart. The price and availability of an item in your cart may differ from the price and availability you saw when you first put it in your cart.We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere else. We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. Therefore, we don’t offer a price match.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=201895700We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello, The buyer of this order was requested for a charge-back request and it was successfully completed on 02/20/ Requesting buyer to contact the respective issuing bank to confirm that it has been posted In summary, there is no fund due to the buyer of this order as the charge-back request is already performed

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear "Made in Japan Noren Curtain Tapestry Ukiyoe Hokusai The Great Wave Kanagawa" is infested with bedbug which doesn't happenOur customers' safety is extremely important to us.Since your shipment included insects, I’ve also forwarded the information you’ve provided to a team trained to handle this scenarioI'll get back to you as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hello ***,I'm Jones E [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for "Apple iPhone Unlocked Cellphone, 16GB, White", (traorder #TRN- [redacted] ) was not accepted.According to the information provided by the facility processing your submission, the specific reason your item didn't meet the traconditions was: Data could not be reset on Green T or iTunes.Please understand that the Trasubmission is accepted by the merchant and item should be on merchant's condition guidelines as listed on our websiteIf the items doesn't meet merchant's expectation and condition guidelines, items will be returned to the customersAll the items not accepted by the merchant will be returned to you approximately days after receipt.It looks like your return package is in transitYou can track the progress of your return package from Your TraAccount:http://amazon.com/tradein/youraccountThe items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] For full details, please read the TraProgram Terms and Conditions:http://www.amazon.com/tradein/termsIf you haven't received the return by January 16, 2016, please feel free to contact us directly by replying to [email protected] so that we will look into it and assist you further.Thanks for your patience and understanding.Regards,Jones E***Amazon.comhttp://www.amazon.com