Amazon.com

Complaint: [redacted] I am rejecting this response because: It is just a response to look at the issue not a resolution to give my back any of my own content or reopen my Amazon Prime account I am paying for currently Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our loyal customerI'm sorry for the issue you had with the return of the mobile.While I would like to assure you that the feedback about the return has been forwarded to the returns team so that they will be more careful while handling returns.For this order, we have issued a full refund of $towards the cost of mobileThe refund should be seen within 3-business daysYou will receive an email once the refund is complete[redacted] , I once again apologize for the issue you had Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was able to get a refund for the order in question and MrJones E [redacted] assured me that he would pass feedback on my circumstance to the relevant teamI'd like to thank him for his assistance and express my relief over this being resolved and I hope maybe I will have prevented someone else going through the same thing.Sincerely, [redacted]

Hello Mr [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I realize it's been a disappointing experience for your Kindle to stop-working, and I'm sorry for the frustration this has causedEven though it's no longer covered by our warranty, I want to make sure your experience with Alexa continues.As a valued customer, I'd like to offer a replacement device at a reduced price (plus shipping and any applicable sales tax)Keep in mind that the pricing and replacement options are subject to change based on availability.Our goal is to help you get the most out of your Alexa device experienceFor more information about the One-Year Limited Warranty for Amazon devices, go to:https://www.amazon.com/devicewarrantyWe appreciate you as a customer, and we're glad you've been a long time customerIf you decide to replace your device, you can reach us by phone directly and toll-free at https://www.amazon.com/clicktocall-alexasupportWe're available from a.mto p.mPacific time, seven days a week.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:The seller had numerous items that were similar and they all were the same priceAfter my order was cancelled all the sellers items disappeared from Amazon.I tried to contact the seller and received an email that stated this seller had stopped working with Amazon.As a business owner I know you can't advertise a product or service and then when people come in to buy it you raise the price or say the item is no longer available.Its called bait and switchThis is exactly what Amazon is doing, They are stating the price was wrong and they don't have that item in stockI'm sure they would be happy to sell me a more expensive item !From what I've seen with this transaction this is not an uncommon practice for Amazon and their resellers.Amazon needs to screen there sellers better to prevent this from happening and since it is an Amazon website they need to be accountable for the actions their sellers takeLetting the Amazon sellers bait and switch is not fair to consumersI am very disappointed with Amazon and hold them accountable for the sellers mistake if thats what it was.The only one benefiting from this bait and switch is Amazon who collects a higher fee for more expensive items and they don't feel liable when they get caughtThey also shield there sellers from buyersI have no idea who I was buying this item from Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Amazon does not release how the trouble happened. Their service is no good..... and getting worse. Even the worker s are getting stupid. See attached screenshots. They kept changing the amount of September as they wanted to do - lesser than $956 before their computer system crashed. They don't want to pay any higher amount. They want to conceal their weak system was hacked or someone stole customer's money. Their tech is smart enough. Clearly bad service. Unprofessional.Please send your officer to investigate. I am still trying to get the screenshot of $956. Please send BBB officer for investigation. Your wiser computer tech will see the amount before crashed. Sincerely, [redacted]

Greetings from Amazon,According to our records, this seller has been switching their Selling plan from Professional to Individual back and forth quite a few timesThese changes affect their disbursementSeller will get their available funds disbursed to their account on their scheduled settlement date: Apr 12, Funds can take 3-business days from that date to appear in their bank account.To report any issues seller may have with our support team, they will need to reach out to us directly by email from their selling account.Regards,

Hello,I'm sorry you haven't received the refund yetDue to some technical error, this might have happened.At this point, I've requested a gift certificate in the amount of $to your accountWhich will appear on your gift card balance within hoursThis balance will be automatically applied to your next eligible order.You can view your balance and usage history in Your Account here: [redacted] Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages: [redacted] If you still have any concern please write back to me by replying to this email.I hope this helps! We look forward to seeing you again soon

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your Amazon.com accountI understand how frustrating this experience may have been and I regret the disappointment this may have caused.Please note that the details you had provided earlier were insufficient due to which you are unable to access your account or place orders with usTo resolve this issue we'll need to confirm your details, I'd request you to send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your faxThanks for your cooperationWe look forward to hearing from you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

This is Nick from ESRI have reviewed Revdex.com Complaint ID [redacted] and understand the account was recently compromisedThis complaint was filed by [redacted] ( [redacted] )The Revdex.com complaint currently does not require any action from our endRegarding the Seller’s follow up questions: The consumer who is a seller is being asked by Amazon.com to fulfil orders for products that she does not carry despite Amazon.com acknowledging that the consumer’s account has been compromised -The seller is not responsible to fulfill orders that were a result of the compromiseIf there were products added to the account and orders fulfilled, the seller should cancel the orders and write to seller-performance@ and let them know why they have had to cancel some ordersAs of right now in the account, there are no pending orders and the inventory has been clearedThe account is currently on hold pending CS actionThe seller will have to contact Customer Service to resolve the pending issueOnce that is resolved, they should be able to access the selling account Consumer says that she has received statement from Amazon.com declaring she owes $for a service that the consumer claims to have never signed up for -According to our records this seller has upgraded and downgraded their account multiple times since the account was created tin Most recently the account was upgraded to Professional on 1/3/and downgraded once again on 1/6/It is unclear if this was a result of the compromise or not Either way this is where the $charge came fromThis charge was already refunded on 2/14/For the frustration I have refunded an additional months of Pro selling fees Consumer says that she is receiving communication from Amazon.com outside of Revdex.com dispute resolution process which may create confusion if the exact same messages are not being relayed in all instances -It appears the seller is creating cases with our Seller Support Team at the same time the Revdex.com complaint was filedIf they create a case with Seller Support, they will get a responseSame as the Revdex.comI understand where the confusion may come from but there is not much we can do if the seller is creating cases for the same issue they brought up in a Revdex.com complaint Please let me know if you have any other questions Nick Nick K [redacted] | Executive Seller Relations [redacted] @amazon.com | Mon-Fri 7:30am - 4:30pm CST

Hello ***,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.comI've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've experienced with the unauthorized activity on your account.I've reached out to our internal team for an investigation about your order# [redacted] for $PlayStation Store Gift Card - PS3/ PS4/ PS Vita [Digital Code] and have received an update that the order had been placed with trusted attributes.In this case, I'd request you to check with authorized users of your credit card.I realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,DianaAmazon.comhttp://www.amazon.com

I once again reject this pitiful and ignorant responseYou once again fail to miss the main point of my complaintMy complaint is not about not getting to order the item in questionThe complaint is that the item in question was falsely advertised because you stated pm pst November 11th it was going on sale at that specific timeI was waiting for this to go on sale before pm pst refreshing the page for an hour and a halfHowever, not once did it not say currently unavailable and not once did an add to cart button show up which would mean it is not availableSince you will continue to miss the main point and ignore the fact that you lied and will not take responsibilities for your action then I will take my business elsewhereIt is because of me and all US veterans since have been been paving the way for buisnesses like Amazon to live the American DreamIt is by our blood and our sacrifice that you exist as individuals and as a businessSince you have brought harm to me you have brought harm to Americas Heroes around the worldWe will not silently take the hurt you and others cause we wil take our case to the supreme court and let God and Justice bedone upon all of youJust know that all 51,Vietnam veterans are rolling in their graves in anguish at the pain and suffering caused by Amazon and the rest of you Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I understand you do not prefer us to email you.Unfortunately we do not have the option to contact you via phone. While Amazon.com does have a large staff to handle phone inquiries on general topics, there are certain specialized departments that work only via e-mail. Because of the size of our department and the specialized nature of our work, providing phone support would hamper our ability to serve the majority of our customers.As mentioned earlier, to avoid any trouble in returning the item we'll create a UPS pick up for collecting the package. I'm sorry, we can only issue a refund upon the receipt of the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your understanding.

Hello, We are writing regarding regarding the complaint received on Order [redacted] .Please note that the order id provided with the complaint is incomplete and hence, we are unable to provide any further information or take action in regard with this complaint.Thank you.Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just that everyone knows what happened - (1) [redacted] sent several other mails to me before flat out denying to send me a pre-paid return label (2) Several people in Amazon customer service department flat out denied helping me to resolve this case and took the side of [redacted] and put the responsibility to return the box on me (3) ONE of the Amazon customer service person even WARNED me that I may NOT get my refund back OR I may NOT get the pre-paid shipping label to return the item (4) The so called A-Z team (someone named Shiv signed that mail) "Resolved" the case in favor of the [redacted] and asked me to return the item at my own expense - and gave me $refund -- I don't believe Shiv read my mails properly I repeated myself many times that I was NOT looking for partial refund - I was looking for Full Refund, and I needed a pre-paid shipping label IF the seller wants the item back ONLY after I escalated the issue to Revdex.com - things started moving in the right direction It appears Amazon refunded the full amount now I will check my account and see [redacted] is acting all innocent as if they did not read any of my several previous requests (for last weeks) to send me a pre-paid shipping label Now that I am on summer vacation it may be August before I can ship the BROKEN item back - EVEN if [redacted] sends me pre-paid shipping label I wanted to resolve this before end of May - but they did not cooperate It is unfortunate that they made it so difficult to return a broken item When they do on-line business they need to figure the returning part out first People who do online shopping by self selection don't go out on the street to do stuff - asking them to mail boxes back is not particularly smart business model Hope this experience helps everyone Thanks to Fazeel at Amazon and Revdex.com for finally resolving the issue for me Regards, Sincerely, **

Complaint: [redacted] I am rejecting this response because: Thia agent has made it clear that Amazon has no interest in providing good customer service Yes, the refund for the missing package was made to me, and yes, the issue with the pants seemed to have been resolved, but that's only because I perservered through more than phone calls, and kept pushing the issue for more than a week! Bad things happen; orders will be shipped wrong, items will come up missing, or arrive damaged, and there's very little to be done about that to prevent it UPS picking up the wrong package, making me call more than times, showing me clearly that you don't care if i'm "upset"; those are all things well within the power of Amazon to resolve Clear, efficient, communication is the way to solve those problems, and a much better way to handle customer service Revdex.com, you may consider this matter closed and resolved, but I will never accept terrible customer serviceSincerely, [redacted] ***

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time to share your story--I'm very sorry for any inconvenience you've experiencedWe'll coach the agents accordingly.I understand you'd like to share the Prime benefits with your Husband.Please know that your Husband has signed up for Student Prime (which is not a discounted Prime)All the eligible students can sign up for this Membership just for $49.00.To share certain Amazon Prime benefits with another person, you'll need to upgrade to an annual plan at the rate for non-students and form an Amazon HouseholdFor more information about Amazon Households, please visit our About Amazon Households Help www.amazon.com/gp/help/customer/display.html/?nodeId=201806360If you decide to share the benefits through an Amazon Household, the first step is to cancel the Prime Student membership under his account.To cancel the Prime Student membership, visit:http://www.amazon.com/gp/student/accountTo sign up for Amazon Prime at the $rate, go to:http://www.amazon.com/primeOnce you've signed up for Amazon Prime at the $rate, create your Amazon HouseholdGo here for step-by-step instructions:www.amazon.com/gp/help/customer/display.html/?nodeId=201806380If your Husband is willing to share the account credentials, you're welcome to use his account to place the orders on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ==================================

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in delivering your recent orderThis usually doesn't happen.I also understand the item you received was not newWhen you place an order for the item which is shipped and sold by Amazon.com, you can expect a brand new itemI'm really not sure why you haven't received a new one.I've forwarded all your comments as a feedback to our inventory team for investigationIf you'd like to replace the item at no additional charge, please let us know by replying to this email so that we can assist you right away.To compensate for the trouble, I've issued a refund for the shipping charges in the amount of $and also added a $promotional credit to your accountYou'll see the refund on your statement in the next 3-business days.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com =======================================

Complaint: [redacted] I am rejecting this response because:I never received the itemsSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I suppose whenever one criticizes a product, there is a vague implication that the seller was amiss in selling itIn the case of this product, that implication is extremely small and irrelevantThere was no damage to either the inner or outer package that could explain how the cans got dentedThe outer package was virtually flawless, the inner showed wear and tear, but no sign of the blows it would take to dent out of cans in the first shipment, and all in the replacement shipmentThe cans were damaged in manufacture, then placed in the box as the final step in preparing the product to the publicAmazon is the "seller" and does not provide any mechanism to provide feedback about themselves, and hence the suggestion that I comment on Amazon was invalidBut I would not use it if it did workThey shipped the product in good faithWithout breaking the seal of the box, there is no way they could know the product inside was defectiveIn addition, their claim that my review violates "guidelines" is obviated by the fact that, as recently as January 17, 2017, they published a review by "JJJ" that gave the product a 2-star rating (same as my first attempt to review) because, and I quote: "The cans however were extremely dented and rusty." Another 1-star review said just words: "Can came all dented up!" There was another review entitled "Prime Pantry Can't Compete" that offered no critique of the product and was instead focused entirely on AmazonIt is clear they are using "guidelines" as an excuse to moderate negative reviewsBy presenting these reviews to the public without noting they have been filtered, they engage in advertising.As a relevant footnote: All of the cans in the replacement shipment were defectiveOne had leaked black stuff onto the can and labelThe USDA website says that any dent that includes a seam compromises the safety for human consumption of the contentsout of the cans I received had dents involving one or more seams in the canBy any objective assessment, this constitutes a defective productI plan to contact the the local Hazardous Waste authorities to find out if I can deposit these defective cans in the regular garbageI am genuinely concerned that the one with black stuff coming out is a serious threat to human safetyAmazon, which has a good rep for customer service, has refunded my moneyHowever, they are filtering out the bad news about this product, in favor of tilting the teeter totter towards more sales Sincerely, [redacted] ***