Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account.I've reviewed your account and found that you have submitted repeatedly invalid gift cards as payment for Amazon.com orders.While I know you're disappointed with our stance on this matter, As mentioned, We have closed your account and canceled all outstanding orders due to this repeated submission of invalid gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order and I appreciate you taking the time in bringing this to our attention.I understand you were charged return shipping for the order # [redacted] and never received the refund even though it was processed from our endI'd like to assure you, I've reviewed all of our previous correspondences and I can see we haven't adequately addressed your concerns.While I see one of the Supervisors was able to assist you by providing the refund transaction ID's, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Further, I realize your disappointment with your recent orders for books not arriving on time even though they were eligible for PrimeI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.I've engaged our Internal Team to fully understand what happened with these orders and to mitigate the recurrence of such instances.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:The company has actually not addressed the complaint other than making claims that they provided a notice which I've submitted evidence that shows they, in fact, did not provide If they do not want to proceed any further, then their company record should show their refusal to properly resolve this issue It's my belief that since this has already happened twice, that it will continue to happen in the future unless more people file claims against the company Sincerely, [redacted] ***

Hello [redacted] ,I'm Radha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've read through all of your correspondence and I apologize for the delivery delays of your recent orders.I do... realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here and for that please accept my apologies.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance.Because you've had repeated delivery issues, I've reported this to our shipping department to assist me with investigating the issue. Rest assured, I'll personally monitor this and I'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Radha KAmazon.comhttp://www.amazon.com

Hello ***,I'm Diana from Amazon.com and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence with us and completely understand your concernPlease accept my apologies for the inconvenience caused to you in this case.Further to your email, I've checked your account and can confirm that we've advised that you dispose the original Lexi Desk, Caramel Latte that arrived damaged.To get this issue resolved, I see that we've sent out a replacement and since you've mentioned that you've not received this in a perfect condition, we requested that the replacement be returned to us for a full refund.In this situation, if you wish to retain the item you may do so and we'll ensure your payment card is not chargedHowever, in the event that you would like to receive a full refund, I'd request you to return the damaged itemI've also requested UPS to pick up the damaged deskPlease keep the item readily available for pick upIf you do not wish to return the item, you may refuse/cancel the pick up.UPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup requestUPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return label.Don't worry; packing slips aren't required to make a return.UPS does not provide unattended pickupYou can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is [redacted] )Please reference this tracking number if you call them: [redacted] .Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to hear about your recent experience with the order # [redacted] .As we pride ourselves on... resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier. I'll be reviewing your contacts with us to identify training and general improvement opportunities, and my feedback will be submitted directly to each agent's manager, as this is not at all the level of service we aim to provide our customers.I have checked the order details and see that we had placed chargeback on your order. When a chargeback is submitted to us, we give the money back to the bank. While the dispute is investigated, we place a placeholder ("fake") refund on the order to prevent any further compensation from going through on the order until the dispute is resolved. As a result, we contact the account holder to receive a valid method of payment for the disputed amount. If the chargeback was issued on an account that has not had any unauthorized charges, an e-mail is sent to the address associated with the account. In this case, as the chargeback is now placed, please contact your issuing bank for more information on this. They will be able to help you with more information. Regarding the delivery of the package, I've sent your comments to the transportation team, so that they can have a look in this issue and make sure it doesn't happen in the future.We appreciate your time and understanding in this regards.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] *.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your order missed the guaranteed delivery dateTo help make up for this inconvenience, I've issued a full refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your MasterCard within 3-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I've also applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I've forwarded all your comments as a feedback to our shipping departmentYour comments and suggestions will help us improve our store and offer better service to our customers.It is always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and plays an integral part in our quest to provide the best possible serviceWe take this kind of feedback seriously as it is valuable to us in helping us to continue to improve our program.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry that you tried cancelling your order # [redacted] and it was not cancelledI understand that you contacted seller about this and they failed to provide response on timeI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken on the sellerHowever, we won't be able to release the outcome of the investigation.Upon checking further, I've found that seller has provided their return addressI'd request you to please return the item to the seller for refundOnce they receive they will issue a full refund to your orderI'd like to let you know that we are unable to create free return label on orders sold and fulfilled by third party sellers.I understand that you may need to incur shipping charges to return this item to the sellerI'd request you to please provide us photo-copy of return postage receipt and we will make an exception to refund that amount in form of Amazon promotional creditAmazon promotional credit will be added to your account and you can use that credit on your future ordersAmazon promotional credit can only be applied on items both sold and fulfilled by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This was an an error on my part, I have taken responsibility and put into place a plan to avoid future issues per thier procedures I have been told several different versions of the outcome of this issue by various rep's from Amazon, additionally in the beginning my selling rights would be restored I am very disappointed in thier decision and total lack of compassion for an honest mistake by a seller on thier site for well over years with an excellant reputation and feedback prior to when I believed I correctly dis-enrolled from the merchant program Once I dis-enrollled I had no reson to check daily or weekly my selling account and they could have contacted me through other means to alert me of this problem.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] they have stopped all communication with me, they blocked my number from calling, they have stopped responding to all emailsAs of today amazon is no longer a place my family will shop they are liars and cheaters

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and I want to keep this complaint open until the refund has been processe4d and received on my endUntil that accrues I am not completely satisfiedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:cred The response issued from Amazon is not even relevant to this complaint at this point The response is in response to the fact that they fraudulantly charged my credit card for $plus tax for shipping charges on an order that was supposed to have free shipping Due to their fraudulant activity, I will NOT accept a partial refund for the shipping charges that never should have been incurred to begin with Communicating with this company is a joke as well! You cannot speak to a supervisor upon request and most reps speak little to no English Furthermore, my final item from the original complaint has shown an updated arrival time of today and has NOT left Amazon again! Unbelievable business practice from a company!!! At this point, I am simply requesting any and all charges incurred by Amazon be reversed before I am forced to take further legal action due to their unauthorized charges to my credit card account Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I've received numerous different account status emails in which I attached to my previous rejectionA representative then contacted me this past Wednesday, the 23rd and was schedule to return a call on Friday because I was in the midst of traveling, which never happened.Sincerely, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had with Ontrac.I have escalated this to the shipping department and I assure you that we take this type of complaints very seriouslySure this is not the right thing to do hence we would investigate about this with OntracWe are aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.I've also gone ahead and put Ontrac at the bottom of available shipping options for your address as an effort to improve your delivery experienceAlthough other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee they won’t be chosen in the future, but we'll do our bestIt applies to this address only and any modification or removal of this address will erase the preferences made.While I know it won't make up for your recent experiences, I've applied a $gift card to your account for you to use on a future orderI hope you can accept this as an apology and goodwill gesture as we work to provide you the delivery experience you've come to expect from us in the past.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because it is inaccurate In Amazon's response they said that "after replying to that email [referencing the one I received on November 14] to get your account unlocked for purchases again, you purchased another Gift Card..." I did not reply to the email to get my account unlockedI replied to the email asking for help and stated that I was confused by the email communication I had received (see attached) I specifically asked for a SECOND time if the 3rd party request to use an Amazon card was valid and instead of replying directly to my email, the Amazon team unlocked my account I interpreted them unlocking my account as their approval that this action was okay and they had made a mistake in blocking the gift card request Additionally, in Amazon's response to my complaint, they admit they made a mistake in their communication with me - specifically stating they will provide "training and feedback in hope of avoiding this type of issues in the future" Had Amazon taken the time to read my email and respond correctly I would have never made that purchase Unfortunately they did not They read my first email and responded stating the purchase was okay After reading my 2nd email, they responded by unlocking my account and telling me to proceed with my purchase And even though Amazon admits they made a mistake in their communication with me, they're now trying to hide behind fine print It's ridiculous and lacks integrity Amazon needs to do the right thing, own up to their mistake and issue me a refund as previously requested Sincerely, [redacted]

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with AudibleI understand how upsetting this may have been and I regret the disappointment this experience has caused.Further to your correspondence, I've contacted the appropriate teams and as per the update received from them, a refund in the amount of $has been issued to your credit cardDepending on the bank, a refund can typically take about 7-business days to appear in your account.For more information on the terms and conditions, please visit: http://www.audible.com/termshttp://www.audible.com/mt/contactus/ref=o_usall_head...⇄ I'm sorry for the time you've spent dealing with these issuesI hope this clears things up for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the refund for the item, "Universal Replacement Electric Smoker and Grill Heating Element" that was returned.Looking at your order details, I see that it was placed with, "River Country" one of our third party sellersPlease understand orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellers.I'm sorry to see that you've been refunded only $for the itemThis is certainly not what we expect our customers to experience.Since we don't have the option to refund the seller orders directly, as a one time exception I've issued a refund of $($+ $9.00) for the remaining amount including the shipping charges on one of your Amazon fulfilled orders # [redacted] , to your original payment method (Visa).You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:according to the Amazon return policy I am entitled for full refundThe merchandise was unusable because of bad design and extremely poor qualityThe ski bag was returned to the seller unusedThe seller’s behavior is incompatible with stated amazon.com customer service policy Amazon.com will be requested to discontinue the relashionship with the seller Sincerely, [redacted]

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you aren't able to find your "Stellarium Mobile Sky Map " I understand you'd like to the app to be sent again or be refunded.If an app isn't immediately available in your Apps library, you may need to sync your latest purchases to your device.First make sure your device is connected to a or wireless network, then follow these steps:From your Home screen, tap the "Settings" (gear) iconTap "Sync."Return Home, tap "Apps" and then open the "Cloud" tabTap the app to begin downloading it to your device.If in case this doesn't help you find the app, please write us back to let us know, we will issue a refund.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com