Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I once again apologize for the unauthorized activities on your accountI understand that there should be a gift card balance of $on your account.I've checked with our Account Specialists who confirmed that we cannot issue a refund for the remaining Gift card balance of $since this refund was requested by the person who accessed your accountSince, this is unauthorized refund requested by someone else, we'll not be to issue a refund for the same.However, we've issued a refund of $which was used from your accountAs mentioned, we do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received incorrect item and don't want to return it but need a refund[redacted] , I've checked your account and your correspondence with our Customer service and see that you've been contacting us requesting refunds on items saying incorrect items were sent, you do not want to return them but want a refundPlease know, you will not receive refund/replacement until the item is returned to usIf the item was opened when you received it, please tape it up and return it to us, we will assist you accordingly.Follow the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/rml/D4RyCgPsRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that the item arrived incomplete, I understand you are upset.As requested, I've issued a full refund of $ to the same payment card that was used to place the order, you will receive the refund with in the next 3-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with OnTrac carrier, I understand you are upset[redacted] , thank you for taking time to bring these issues to us, we appreciate your time and patienceConsidering the circumstances, we've decided to stop assigning OnTrac to your Zip Code:45206, this process takes 1-weeks to complete, in the mean time few packages may be assigned to OnTrac, if OnTrac is the only carrier that is able ship the package at that particular timeAny change to the shipping address [redacted] , [redacted] , United States, including the phone number might result in assigning OnTrac back to deliver your packages.Further, I see the order # [redacted] , has been refunded to your payment card, please check for the refund to be processed with in the next 1-business days, excluding your bank's processing time.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because:I recieved the first email about the customers claim on 10/I was told I had days to respondI emailed the customer to attempt to settle the issue, and I also responded to the email on 10/after the buyer stated that she will not return the itemWhen I responded on the seventh day I was told that a refund was already issued to the customerAmazon breached their own policy by giving the customer a refund before the day window without hearing my side of the complaintSincerely, [redacted]

Hello [redacted] ,I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to hear your order with our marketplace seller, PoschTJ, has been cancelled on March 18.I understand the... cancellation of your order is disappointing. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.While an occasional stock-out is bound to happen, we do require sellers to keep these to a minimum. If we find a seller's out-of-stock sales are excessive, we'll take action.The Nintendo Switch is available from another seller on our site. If you're interested in placing a new order with another seller, go to the page below to see the offers available:http://www.amazon.com/gp/offer-listing/B01MUAGZ49Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand your concern regarding double charge on your accountWe're very sorry for this billing error.Our accounting department has already caught this double charge and a refund was processed as per below details.Order : [redacted] Amount: $59.33Charge Date: 02/26/2017Refund amount: $59.33Date: 03/02/2017Order : [redacted] Amount $59.33Charge Date: 03/03/2017Refund amount: $51.24Date: 03/09/2017The remaining amount paid will be refunded when once the original and replacement orders gets returned.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have not received your order which was shipped and sold by [redacted] .I've checked and see that you have contacted the seller and they have not respondedAs the order is shipped and sold by a third party seller, we do not have an option to refund the order.However, As your order qualifies for A-to-z guarantee claim, I would suggest you file a claim so that our guarantee team can investigate this issue and take further action.For eligible orders, you can file a claim by entering your order number here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlSince I am sending a response to an email address which is not associated with the order, I am unable to take actionIf you have any issues with filing a claim, you can always reply to this email using your account email address and we will be happy to file the claim for you.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:When I put these items into my shopping cart it automatically chose the 2 day shipping. I did not chose the 2 day shipping, and it did not appear that there were other shipping options to chose from (I purchased using the amazon app). I thought that the selected shipping was prime 2 day, and did not realize I was being charged for shipping. I explained this to the Amazon customer service rep and he looked into my account and found that my account settings had been changed and were not defaulted to prime shipping like I had in the past. I asked him why it was changed (I didn’t change it) and he said he wasn’t sure, and that sometimes settings default back (whatever that means?). This is a dishonest & shady way to get extra money out of customers. P Sincerely, [redacted]

Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the RevDex.com Revdex.com - I've provided the Revdex.com with a copy of this message I understand your concern regarding the refundsI've checked and see that a refunds of different amounts were issued on different orders which come up to a total of $ Please find the below details: [redacted] - Refund of $14.05: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] [redacted] - Refund of $22.46: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $29.04: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $42.50: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $103.50: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $12: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $16.96: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $38.23: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $41.27: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] - Refund of $25.88: [redacted] You'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I see that all these refunds were processed on September 8, and should have been credited by now as it only takes 3-business days to get credited Please check your all bank accounts which you have added in amazon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, [redacted] C Amazon.com http://www.amazon.com / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: Additional information has been requested and a representative Mohammed Gif NOT offer a satisfactory paid payment.My research has turned up the following: There was one order with three itemsThe offer not shown was made for a free watch watchThe first of five charges to my account was either in September or October in Final Details for Order # [redacted] Print this page for your recordsOrder Placed:June 3, 2017Amazon.com order number: [redacted] Order Total: $35.45Shipped on June 5, 2017Items OrderedPriceof:Original Soundtrack from Season of Empire, Empire CastSold by: Amazon.com Services, Inc.Condition: New$of:Empire: Original Soundtrack, Season Volume 2, Empire CastSold by: Amazon.com Services, Inc.Condition: New$6.84Shipping Address: [redacted] Shipping Speed:FREE ShippingItem(s) Subtotal:$12.83Shipping & Handling:$3.97Free Shipping:-$3.97-----Total before tax:$12.83Sales Tax:$1.03-----Total for This Shipment:$13.86-----Shipped on September 15, 2017Items OrderedPriceof:Empire: Season (DVD)Sold by: Amazon.com Services, Inc.Condition: New$19.99Shipping Address: [redacted] Shipping Speed:FREE ShippingItem(s) Subtotal:$19.99Shipping & Handling:$1.99Free Shipping:-$1.99-----Total before tax:$19.99Sales Tax:$1.60-----Total for This Shipment:$21.59-----Payment informationItem(s) Subtotal:$32.82Shipping & Handling:$5.96Free Shipping:-$5.96-----Total before tax:$32.82Estimated tax to be collected:$2.63-----Grand Total:$35.45Payment Method:Debit Card| Last digits: 3957Billing address [redacted] Credit Card transactionsVisa ending in 7255:June 5, 2017:$ Sincerely, [redacted]

Hello [redacted] ,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with Amazon Logistics, and I appreciate you making us aware of your experience As a Prime customer, I understand that you expect packages to be delivered on timeRegardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service.On priority, I've engaged our Transportation team and raised an investigation on Amazon Logistics who handled the delivery of your parcelsOur team will reach out to them and proper investigation will be made on thisPlease allow 3-business days for an update on this.I'll be personally following up with this issue and once I receive an update from them, I'll notify you about the same.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Radha

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the item, I understand the seller isn't responding to your emails properly[redacted] , I've contacted the seller and have asked to them contact you with options of refund, replacement, please wait for the seller to respond with in 1-business days, you will receive a copy of this email.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the cancellation of your prime membership.As already mentioned, your card issuer disputed the charge for your Prime subscription and withdrew the payment made to AmazonBecause we have not received payment, we have canceled your Prime subscriptionPlease contact your card issuer for more information.To become a member of Prime, or for more information about Prime, please visit the following link:http://www.amazon.com/primeWe look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I need to look into the problem with the charges looping our billing specialist team, and it'll take a bit more time than usual.I just wanted to let you know I'll write back sooner with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because:every thing I said in my complaint is true, reguardless of where the card was purchased it was from amazon, what they are doin is unethical and giving a runaround of what really should be donemy card refunded and the thief prosecutedthey should do what is right amazon got the money and they know it was stolen.Sincerely, [redacted]

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the cancellation of the order # [redacted] , I understand you'd like us to send the item at the same price.I've checked our website and was able to find these items on sale, however, these are in sale from different sellers and not the same sellers anymore.While I understand you are disappointed with our stance on this matter, but please know, we will not be able to send the item at the same price as listed earlierOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI see that we e-mailed you a cancellation noticeYou weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Revdex.com: Good Morning, I replied to the message How else can I respond? I am definitely very satisfied by the response Thanks, [redacted]

Hello Mrs***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this may cause.I've checked with the concerned department and can confirm that you have used more than one account to place orders that exceed the quantity limit restrictions found on some itemsAs a result, the order for Echo Dot (2nd Generation) - Black was cancelled.At this time we are unable to provide information about additional accounts or resources we have used to identify the link between accounts.To learn more about quantity limits, search for “About the Shopping Cart” in Amazon.com Help.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello Mrs [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com accountI'm happy to inform you that we have restored your access to this accountYou can now sign in and place ordersOur account specialist team have emailed confirmation on April 6, We appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com