Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message. [redacted] , as informed earlier, we will not be able to issue refund or replacement as the package shows delivered. Having said that, we will forward your feedback about USPS to the right team.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello from Amazon.com, We have checked and found that there was a miscommunication to the buyer from our endHence, to correct this a full refund for the claim amount was issued to the payment method the buyer used to place order [redacted] Thank You

Hello from Amazon.com, We have reviewed this complaint associated with Order ID [redacted] . We will not be able to take the actions requested by the customer because, the customer has failed to report the issue with the order within 30 days. We will not be able to assist returns... on the order which are reported outside of 30 days.In summary, We will not be able to take the actions requested because, the customer has failed to report the issue within 30 days of receipt of this order. Thank you.

Hello [redacted] ,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.To help you with this, I have issued a promo of $on your Amazon account, which is 20% of the item price as promised by the previous agent.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, salesThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Thanks for making sure we’re aware of your experience, and we look forward to serving you in the future.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because, The above orders where not affected by weather or any other conditionIt wasn't just one order it was multipleThis company is falsley advertising a service and not guarantee it as promised Instead make up reason why they can't make it in the speacifeid timeYet they will still receive a good Revdex.com rating I will post the above to every social media outlet available to me as I have seen many forums talking about this issue Sincerely, [redacted]

Hello ***,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment in not being able to use your $gift card.At Amazon.com, we routinely perform reviews of orders and customer accounts to protect our customersWe're concerned about the activity on your account and want to do all that we can to avoid the inconvenienceOn random basis, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryDuring this time, the account may be temporarily not accessibleI apologize for any inconvenience in this regard.I've checked your account and confirmed that it is now active.Further, I see that out of your $gift card an amount of $was already applied on below orders placed on July Your credit card won't be charged for these orders:1) [redacted] $for 'moda seya function pocket tool'2) [redacted] $for 'Resident Evil - Standard Edition - PlayStation 4'You can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=113- [redacted] - [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID=113- [redacted] - [redacted] To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.***, again I sincerely apologize for this frustrating experience and I hope this information's helpfulWe appreciate your business and hope to see you again soon.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the price of "Neutrogena SkinClearing Blemish Concealer, Fair 05, Ounce".I've checked your order # [redacted] and see that the price set on this order was $This is the original priceSubscribe and save discount would be applied on this.However, since you have reported a price discrepancy, I will forward it to the concerned department so that they will investigate and make sure these issues don't occur again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you didn't receive two magnets that you orderedI'm sorry for the inconvenience caused.I checked the tracking information for order # [redacted] , and the U.SPostal Service's website says delivered on January 15, Further I called USPS and they also confirmed about delivery of the package.The tracking number for this shipment is [redacted] ; you can track the order by going to www.usps.com or by visiting Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I request you to check with your family members, friends or neighbour who might have accepted the package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've checked details and can confirm that we removed your access to this account because your card issuer disputed the original charge for this order and withdrew your paymentBecause of this dispute, we have not received payment for the order.Once payment is made to Amazon, you will be able to access your account again.Please see the transaction details belowWe can charge any valid card registered to your accountTo pay for this order, reply to the email which you received from our Account specialist team with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the following information to our secure line at 206-266-2752:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorize-- The total amount of your paymentTo protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.You can also use any gift card balance you have to pay for this order.Here are the transaction details:-- Order number: [redacted] -- Order date: April 28, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USD-- Order number: [redacted] -- Order date: April 23, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USD-- Order number: [redacted] -- Order date: April 28, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USD-- Order number: [redacted] -- Order date: April 28, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USD-- Order number: [redacted] -- Order date: April 23, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USD-- Order number: [redacted] -- Order date: April 23, 2017-- Items in order:Item of Product Name: Amazon eGift Card - Generic Icons ASIN: [redacted] Quantity: Price: USDPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I checked every single book I sold on Amazon.com before shipping it to the customer and they were authenticI provided the Seller Team with all the requested invoices where they can clearly see that every single book I sold on their website was bought right there from "Reputable Sellers." In saying that some of these books were counterfeit, they imply that their established sellers are selling counterfeit items in which case they shouldn't be sellingOn the other hand, I keep sending emails to "[email protected] " regarding the release of my funds and I have yet to receive an answer from themI don't know what is the estimated waiting time for a response, but this is taking too longIt looks like they have no intention to release my funds and this is causing me many problemsPlease release my funds Sincerely, [redacted]

Hello,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you received incomplete ph diagnostic strips.I've checked your account and was able to locate order # [redacted] for this item being placed as sold by a merchant, [redacted] ***., shipped by Amazon.Some items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled by Amazon"These items are shipped to you directly from an Amazon.com fulfillment center.As merchant's inventory keeps changing, we're unable to check physical condition of merchant item before shipping or replace entire merchant itemI've shared your comments as a feedback with our merchant team along with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.While this doesn't undo the inconvenience, I've now issued a full refund of $for above item to Amazon.com Visa cardThe refund is processing and it'll appear on your Amazon.com Visa card within 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Please be rest assured that, we don't expect you to return the item or you won't be charged any further amount for it.Further, on searching our website, I found that same item is available from different merchant and shipped by Amazon at $If you still need it, please place a new order from below link which is shipped by Amazon with Same-Day/One-Day and do write back with the new order number by replying to this emailOnce I hear from you of the new order number, I'll be happy to either waive-off or refund complete Same-Day/One-Day shipping charges on that new order[redacted] We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello, We have a looked into the claim and found that the buyer was refunded for the full amount of the claimIn summary, we have refunded the buyer for the full amount of the claimSincerely,Ajith

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know the gift card number.To help you with this, I've reached out to our Gift card team to work on a resolution since this is a unique situation.Please allow me 3-business days to research the issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Hamilton Men's H"Khaki Field" Stainless Steel Watch with Brown Leather Band"Our returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundIf an item is found to be defective after the return time frame, we suggest contacting the manufacturer about the problem to see about any available warranty coverage.In this case, I request you to contact the manufacturerFor more information about returns and refunds, please visit our Help pages: [redacted] Further, I've checked your previous correspondence with our customer service team and I see that a refund $was issued to your payment card.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can see completed refunds on the Order Summary in Your Account: [redacted] I understand experiences like these may affect our customer’s decision to shop with us in the future, but we truly hope you give us another chance to improve the quality of our services.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this order # [redacted] has causedI'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.I've checked the item 'Yamaha RX-V479BL 5.1-Channel MusicCast AV Receiver with Bluetooth' and see that the item isn't available from Amazon.comThis is the reason we are unable to replace the item.As we were unable to create a replacement for the item, I see that the partial refund of $$for the item has been issued to your credit card.In this case, To issue remaining refund for the item, I request you to return the item to us and once it is handed over to the carrier and marked as received by carrier, please directly reply to this email, we'll issue the remaining refund for the item.To return the item, Please follow the link below to find instructions and a mailing label for returning your 'Yamaha RX-V479BL 5.1-Channel MusicCast AV Receiver with Bluetooth': [redacted] If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.Once you've shipped the return, you can track your return on its way back to us here: [redacted] We look forward to seeing you again soon.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you no longer use the card which was refunded.Unfortunately, I'm not able to reverse a refund due to credit and debit card regulations.If you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Here are some details which can help your bank find a refundI am providing the reference number for the refundWe get a reference number only when the bank accepts the refund[redacted] Refund Reference: [redacted] $ Refund Date: 11/17/[redacted] Refund Reference: [redacted] $ Refund Date: 11/17/[redacted] Refund Reference: [redacted] $ Refund Date: 11/17/[redacted] , I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: They obviously didn't read my complaint in full, or my desired outcome.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:There is no resolutionAnd they are just brushing me offI explained that there was an offer of a free Audible book and you don't understand what I am saying? Shame on AmazonI have had everyone of your devices and trouble with all themRead the notes.Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the status for your Order # [redacted] .I see that it was placed with a third party seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.It's the seller's responsibility to deliver the product as advertisedI've personally forwarded your comments to our investigations team to look into the seller's performanceWhile in most cases we aren't able to share the results of an internal investigation.Your order should arrive around the estimated delivery date of December 27, 2016, perhaps a few days earlier.If your order doesn't arrive and you can't work something out with seller, you're welcome to file an A-to-z Guarantee claim (http://www.amazon.com/a-to-z-guarantee/).You'll be eligible to file the claim three calendar days past the maximum estimated delivery date for the order or days from the order date, whichever is sooner.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com