Amazon.com

Complaint: [redacted] I am rejecting this response because: A request was sent to the buyer, as requested by Amazon.com's siteThere is nothing on their site that assists customers with how to over ride this stepIt was only after I had to "dig" up the phone number for Amazon.com did they then explain what they could doWhich is apparently make direct contact with the sellerWhich is all I wanted, was a response from the entity who sold me the defective chairBut still Amazon's only response is she did not let us know soon enough! They should at a minimum be monitoring the emails presented by customers, as they would have seen how many I sentWhen you make a inquiry, you receive an email from Amazon.com letting you know you will be hearing from the seller within daysBut yet they had no follow up system in placeAll I ever wanted was a replacement piece, so I could fix the chairI feel as Amazon controls the site, they should be monitoring those who they allow to sell products and there fore are as responsible for the defective item as the sellerNo different then if I would have purchased the item from any storeIt is the store who assumes the responsibility for the manufacture and the store deals directly with the manufacture not the customerI now expect reimbursement from Amazon.com for the cost of the itemSincerely, [redacted] ***

Hello ***,I'm Uday T [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you in accessing your account.I've verified and can confirm that we had restored your access to this accountYou can now sign in and place orders as normal.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the only resolution they offered was to refund the cost of the defective product to the party who purchased the massager Sincerely, [redacted]

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the customer reviews which you're unable to postPlease understand that we have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews.We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated.We cannot share any further information about this decision, and we may not reply to further emails about this issue."I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responseWe appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you with an update.Further to your correspondence, we've been following up with the carrier ABF concerning the property damage claims and have received the following response:Per our Safety department, we do not show that customer has filed a claim with ABF as of yetPlease direct the customer to contact our Safety department at 800-755-6486.I'd request you to contact them directly to have these issues addressedAgain, I sincerely apologize for the frustrations this experience has caused and thank you for bringing your concerns to our attentionPlease know that your feedback is invaluable and we'll use it as we continue to work to improve our services.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon suspended our account without any logical reason, we would like to know why our account been suspended, cause we have provide all the information they was asked for.if you did investigation and not giving us to sell anymore, we would like to know the reason for it. Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.I found that if it looks like we won't be able to charge the credit card you originally used to sign up, the charge will be applied to another payment method we have on record for youWe do this to prevent any interruption in your subscription benefitsWhen you sign up, you authorize the use of an alternate payment method on record if the preferred payment method failsThis can be located in the Terms & Conditions.Regarding the over draft fees you incurredWe'll be happy to reimburse you for fees directly related to this charge.-- A note indicating this was for this subscription-- A copy of the bank statement that shows the overdraft charge (not the notice of the overdraft, but the monthly statement)You can attach the bank statement to this email with the email address where the prime subscription was registered, I'd be happy to look into them further and take appropriate action.I look forward to get your response.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: my orders haven’t been sent or updated I also received a package that was empty Sincerely, [redacted] ***

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear your experience with regard to the poor packaging.We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occur.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ know that I've forwarded your message along to the appropriate supervisory department for their consideration.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] , I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message. I’m sorry to hear all the inconvenience you went through with the recent order. I tried to pull out your... account information with all the available details provided in BBB, unfortunately I couldn’t get an amazon account from the details given. Request you to please provide us correct email Id or any related information to pull the account. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com ==========================

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I will be happy to help you with each of the orders you have mentionedOrder ID: [redacted] *I've checked this order and see that this order was sold and shipped by Asurion, LLCSince this order was shipped directly from the seller's fulfillment center and Amazon is not involved in shipping the item, I've sent an email to the seller on your behalfYou'll receive a copy of this e-mailYou can also view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respondWhen they reply, you can respond directly to their e-mailIf you don't hear from the seller within two business days, click on the link below to learn more about our A-to-z Guarantee and see if you qualify:http://www.amazon.com/help/a-to-z-guaranteeOrder ID: [redacted] *These two orders were delivered on time as expected on February 28, Order ID [redacted] *I've checked this order and see that part of the shipment isn't delivered which is "Tibetan Plain White Metal Tibetan Filigree Ring" for which our customer service department has issued a full refundRest of the order arrived on time on Friday, February 10, 2017.***, While I understand your orders are delivered, I've forwarded the feedback you have shared with the shipping department for future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem you've had with your text book rentalsI understand you'd like two of the books returned to you.I see that you've contacted us multiple times regarding the issue and completely understand your frustration at this time.Since this is a unique situation, I've reached out to our Text book rentals team to work on a resolutionPlease allow me 3-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize[redacted] , thanks for your patience, and I’ll be in touch again soon.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello from Amazon.com,After researching this seller's claim, we have been able to verify that it has no validity and no refund will be made from Amazon's endPlease see below for details.This seller sent in a Apple MacBook Pro 15.4" Laptop - GB HARDRIVE - iQUAD-CORE - MC721LL/A to an Amazon warehouse on August 15, 2016.This computer was then sold for $to a customer on August 17, 2016.The customer later on contacted Amazon claiming they wanted to return the item for a refund, this was processed on August 18th and the item was delivered to Amazon's facilities on August 25thWe then took days to receive the product in our returns center and place it in the seller as Customer Damaged as per internal policiesThe item has been in this status and ready for removal since August 29th.Seeing as the unit is in fact in the seller's account, we will not be proceeding with any reimbursement.As per our FBA Lost and Damaged Inventory Reimbursement Policy, we do not reimburse defective products or items lost or damaged by customers, distributors or sellers https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8...⇄ Please let us know if you have any additional questions.Amazon.com

Complaint: [redacted] I am rejecting this response because: there is no shipmentUps has confirmed that no item was shipped by seller, others on Amazon have had the same issue.Sincerely, [redacted] ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the frustration you've recently experienced when contacting customer service.I certainly see where you're coming from and have to agree with you, we could've done better at addressing your concern appropriatelyWith that said, I’ve personally followwith our Customer Service management team on coaching and training opportunities where incorrect actions taken to ensure we do everything possible to avoid situations like this in the futureWe expect all our customers to get courteous service and we're upset when this doesn't happenWe do appreciate feedback from our customers, as this helps us to pinpoint areas of opportunity for us.I reviewed your account and see that one of our Customer Service agent accidentally cancelled the Prime membershipI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customersPlease understand when your prime membership is cancelled, the transaction can't be reversedI've checked your account and verified that your Amazon Prime membership was reinstated and will renew automatically on July 5, 2018.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe hope to see you again soon!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:their response is not adequate enough for this situation again I requested a refund via PAYPAL not gift cardI am not looking to make any future purchases with Amazon!!Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is a carbon copy response that did not include any effort Amazon has yet to assign someone to do an investigation to resolve the issue I have been contacted by multiple people at Amazon through email (all of which are not in the United States where I live and purchase products from) In all of these carbon copy emails, not one single person has investigated that issue Not one single person has actually read my emails and responded to the information or concerns in my emails They simply respond back with a vague and standard email response.I did not realize that by purchasing through Amazon that I would never be able to talk to someone on the phone, in the country I live in, and be able to understand them if I had a concern or if I needed to resolve an account or security issue.The customer service phone number does not offer any solution to these types of problems as they are not empowered or trained to resolve these types of issues Not to mention that I can barely understand the broken English and they don't seem to understand what I am attempting to express to them Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The claim that the product cannot be more quickly obtained appears to be false Here is the response I received from [redacted] of this product, Maxxhaul, on June 6: From: ***@maxxhaul.com Date: June 6, 11:54:AM PDT Subject: RE: *** - [FWD: New message via your website, from [redacted] ] To: [redacted] *** < [redacted] @shaw.ca> Cc: ***@maxxhaul.comHello ***,We recently just shipped some out yesterday and a few are getting picked up today to be delivered to CanadaIt should take about a week or two to get deliveredIf yo have any more questions or concerns, please get in contact with us again and we will assist youThank you!Best,Team MaxxHaulSo, the product is available and therefore I see no reason for delay other than that Amazon.com is trying to leverage higher prices from customers by making them wait inordinately long times to get a product if they want their advertised lower price Moreover, as I pointed out, the first ad page on the website, listing this product for over $1,000, says it usually ships within to days, NOT several months Customers then see below the first listed price that the product is available for a much lower price If you click on that, you can see the price options but NO mention of lengthy shipping delays It is only during the checkout procedure, after you've provided shipping and billing information, that this catch is revealed and might well be missed Note that Amazon first claimed the product is back ordered The email from the distributor proves this is not the case Therefore, I conclude that Amazon.com could supply the product but are not doing so and are being deceptive about it I appreciate their improved shipping offer and expect them to follow through regardless However, I stand by the fact that the product is available and that they have not given a reasonable explanation for why they cannot obtain and ship it forthwith On the other hand, if any of the units shipped to Canada, as described by Maxxhaul in the email above include one being supplied to me, then the problem is solved However, Amazon's response seems to indicate that this is not the case Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the shipping charges on the two orders which you've mentioned in the complaintUpon checking both the orders I see that the orders are placed through shopping cartI also see that you've a default one click option set but the shipping method on the one click is not setThis one click default setting will only be applied when an order is placed with "Buy now with 1-click" optionAs the orders are placed through shopping cart we recommend you to please check the shipping and payment information before submitting the orderAs the seller is offering free shipping from their end and also as the seller orders are all shipped based on the seller guidelines I recommend you to please contact the sellers of the items and they will be able to explain about the shipping method on the ordersI've also personally checked and a free shipping option was available when I've checked by going till checkoutAs this is a seller order we do not have an option to make any modifications or process a refund on the seller ordersI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello **,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry that this has been a disappointing experience for youWe regret the error that resulted in an incorrect price being displayed for the itemsAt any given time, despite our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping procedures.Unfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.Lu, I understand your disappointmentI've forwarded the experience as a feedback to the pricing team so that they will work on avoiding these issues from happening in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com