Amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although Amazon couldn’t help via email support I was able to receive my money back by discussion with my bankI was told Amazon made some kind of errorI should be getting more details about it in a letter in the mailAlso no I am still not going to create an accountI do not want an account with Amazon, ever Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The business sent confirmation of the transferAmazon assumes and uses the excuse of fraud to steal the funds rightfully earned by me, from selling the same product to the same return customerAmazon never attempted to contact me regarding the account Sincerely, [redacted] ***

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the order you've placed for "Screen Protector iPhone Plus, Orzly 3D Pro-Fit Tempered Glass Screen Protector"In this case, please understand as this order is sold by the seller and fulfilled by Amazon, we do not have an option to create a replacement on this itemWe only have an option to create a replacement on the order which is sold and fulfilled by AmazonAs far as the warranty is concerned, the lifetime warranty is given by the seller or manufacturer's endHowever, I see that as an exception we've already issued a full refund on this order to you in the amount of $Upon checking the website I see that item comes with limited months warranty from the manufacture's end covering any defectsIn this case, you can place another order with Amazon, and if there are any warranty queries, I'd request you to please contact the seller or the manufacturer in this regard and they'll be able to assist you with the required informationPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.com

Hello [redacted] I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your order.I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.I do understand that this has been a repeated instance of late deliveries, but please understand that as an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.However, please be assured we'll make sure that the same doesn't get repeated for your future orders which will be via prime delivery.As an apology for the inconvenience, I've issued a $promotional credit to your Amazon.ca account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.caThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon[redacted] your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI hope you'll give us another chance.Thanks for your patience and understanding in this regardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold SAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you had with your recent order # [redacted] shipped via Amazon Logistics.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI've made sure the appropriate supervisory personnel are aware of your customer service experience, as this is not at all the level of service we aim to provide to our customers.I completely understand your frustration as a Prime Customer with this situation, particularly given the time you've invested and the promises made which weren't keptWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future.I've also checked with the transportation team and they've informed that the packages are delayed due to an issue with processing the packagesHowever, I see that you've contacted our customer service department regarding the order and they've issued the refund for the item on November 23, You'll see the refund on your credit card statement in the next 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,N [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime charge on your account.I looked into your account and see the $ charge you mentioned was processed on Saturday, August 6, for your Amazon Prime membership renewal.I see that you won't refer to continue prime benefits, as per your request I've cancelled your Amazon Prime membership.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Regarding account issues:I'm sorry to hear you're having trouble signing in to your account.In order to help you accessing your account, I request you to contact our Live customer support team so that they can help you.To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.If you can't access this page, our customer service phone numbers are as follows:- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to learn that you are charged for item even though you have returned it.I've checked your order# [redacted] and see that you are charged in errorTo help resolve this issue, I've issued a full refund of amount $to your original payment method from which it was charged and this will get credited in the next 3-business days.Once processed, you'll also be able to see the refund request here: [redacted] I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Wilmani

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive my refund however I hope that this is addressed to the customer service department as it is very unprofessional and unethical that in order for me to receive my refund I had to make a complaint with the Revdex.comThis was after making several attempts with Amazon's customer service to fix this error prior to making the complaintI had to wait over days make several calls and emails as well as the complaint in order to get my refund Sincerely, [redacted]

Greetings from Amazon, Thank you for your inquiry. We have reviewed all the information in regards to order ID [redacted] and the feedback left by the buyer on March 29. We have concluded the feedback does not meet the criteria for removal per Amazon's guidelines, as listed below: [redacted] The... feedback includes obscene language. [redacted] The feedback includes seller-specific personally identifiable information. [redacted] The entire feedback comment is a product review. [redacted] The entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.The feedback contains information regarding the item not being as expected and the customer's honest opinion in regards to the seller's customer service, based on the communications had through Amazon's buyer-seller messaging system. If the seller believes this buyer to be abusive they have a path available to report this to the concerned team so the buyer's account is reviewed. Based on the seller's case history with seller support, this has already been reported to our buyer investigations team.The seller can also opt to resolve the situation by communicating with the buyer. Based on recent messages exchanged, we found the seller decided to refund the return shipping on April 19 and, on the same date, the buyer requested the necessary information to remove the feedback comment left. While refunding the return shipping was the seller's decision and not a requirement, buyer's on our platform have a right to leave their honest opinion regarding their experience with any given order and removing the feedback will be the buyer's decision as Amazon cannot take any further action per the aforementioned guidelines. We trust this clarifies the seller's doubts. Tell us why here...

Hello ***,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this doesn't normally happen.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.I understand you've filed a dispute with your bank and canceled it.As you've not received the order, I've issued a refund of $to your Credit CardYou'll see the refund on your credit card statement in the next 3-business days.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you aren't able to access your amazon.com account and this is really not what we want you to experiencePlease understand that this is for the security of your account and I do apologize for any inconvenience this has caused.To help resolve this issue, we have reinstated your amazon account and you can now sign in and start placing your ordersIf you are still not able to login to your account, Since our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week.http://www.amazon.com/passwordresetI hope this helps! We look forward seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: I received a response from Khen COf the Customer Service team that authorized the payment as a one time exception as either a gift card or back on my Visa card.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did receive copy, however copies were purchasedI suggest you read your page that have linked several timesThis was not a bonus offerthis was a bundle no where on this page does it reference any restrictions or items considered bonus offersI am also attaching the page in PDF format Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm not sure I have the appropriate words to express how sorry I am for this experience.I've escalated your feedback regarding the BIGTHANKS promotion to our Marketing and Promotions Team for their consideration during future events.As an apology for the trouble, we would like to apply a $Promotional credit to your husband's account where the order was placedIn this case, I would request you to reply to this email using your husband's email address and we will proceed with the same.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thanks for taking time and writing back to us.I understand your concern about the refund on the order # [redacted] . I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received.As previously informed, Please understand that we issue refund to the original payment method used on your order. As the order was placed through GC and CC, in this case , the original payment method for your order is GC and CC and this is the reason refund was issued to GC and CC for the respective amounts.Also please note that once the refund is issued we cannot reverse the refund due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.Regarding the customer service, I've already made supervisory personnel aware of this situation and made sure that it doesn't happen in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the misunderstanding caused regarding the extra charge that you're seeing on the order# [redacted] .I've checked the order and see that you have been charged only $for the bean bag and the additional $is an authorization for the cancelled item "Qedertek Solar Christmas Lights, 40ft LED Waterproof Outdoor Decoration Lighting for Indoor/Outdoor, Patio, Lawn, Garden, Christmas, and Holiday Festivals (Blue)"When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsAlthough you could be seeing a pending authorization for on your order.Please know that, an authorization isn't an actual charge to your credit card or bank accountRather, it confirms the card and reserves the funds until the order shipsWhen the item ships we charge the card and release the pending authorizationThese authorizations will usually show as “pending” or “memo” on your bank statement and it may reflect on your actual balanceHowever it is not a real charge.These Authorizations can only be removed by your BankBanks differ regarding authorizations; some release authorizations automatically after hours while some take up to days.Hence I'd request you to contact your bank so that they can tell you why funds on your account may be unavailable and clarify their policy on how long they hold payment authorizations for online orders.Further regarding the dispatch of the order, as explained earlier the website that the product detail page clearly states that the item "Usually ships within to days"This indicates it will take to days for the item to get dispatch after it enters into shipping process and it will be delivered according to the shipping speed you select while placing the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mythili,Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that the order you have been placing is getting cancelled by our account specialistI do apologize for the inconvenience caused Our account specialist reviews the orders and when suspects that there was some unauthorized activity or if our system feels that you have not placed the order, it will get cancelled due to security reasonsI can understand that this would be frustratingHowever, our customer's account security is much important for us I've now teamed up with our account specialists and confirmed that the orders are placed by original account holder and the issue is now fixedYou can now reorder the item and be assured that it will not be cancelled To makeup for the inconvenience, you can reorder the item with shipped by amazon with one day shipping and we will refund the one day shipping costs Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello ***, I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked your order and see the refund has already been issued twice but due to technical issue it isn't being processedI'm very sorry about thisI've contacted appropriate team about this and requested them to resolve the issueI've set a reminder to get back to you on August 4, regarding our conversation today.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: 1) I have lost control of my book, [redacted] , and would like Amazon.com to investigate how many books were sold during the past 7-years so I can estimate the loss of royalties and who is selling them; 2) This particular book didn't sell well, so if they are selling books, like I said in my previous complaint, these people are PRODUCING and PRINTING my book which is very seriousAmazon.com needs to look into this now and NOT say that these are just USED BOOKsThat is NOT trueAnd I should NOT be directed to fill out some form; and 3) The businesses that are selling my book are : ThriftBooks, Ambrosia-Books; and Vault Media There may be more companies It is YOUR JOB to keep customers and writers and other business people from being ripped off You recently took action against companies that produce fake merchandiseThis is exactly the same situation Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Thank you for writing back to us.We always appreciate customer input on how we can improve our services; I've already forwarded your comments to our shipping department.You can also use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing. Your input will help us improve product and Amazon packaging. Visit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ you still want the item, you’re welcome to place a new order for the items which are fulfilled by Amazon.com using One Day Shipping and write back to us by replying to this email so that we can waive off/refund the shipping charges and price difference(if any).Thank you for choosing Amazon.com.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com