Amazon.com

Hello ***,Thank you for writing us back with the details about the delivery. I've contacted [redacted] and was informed that the package was returned to us as they were unable to deliver.In order not to keep you waiting, I've now issued remaining charges of $180.19 to your payment card. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please know a total refund of $180.19 + $399.71 = $579.90 is issued.I apologize for how this purchase has turned out, we never intended this to happen.We look forward to seeing you again soon.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: this is the same automatic response I had received when I tried to communicate with amazon regarding this matter. They, as a company, failed to investigate the issue properly, because if they had, they would've seen that I disclosed the product was to be sent without the box when I posted it for sale. The buyer failed to read the description, and amazon apparently did the same. They gave the buyer no direction to send the product back to me before being issued a refund and instead allowed the buyer to keep my $30 product and on top of that deducted $29.80 from my bank account. This matter needs to be resolved with either my $29.80 being put back into my account, or the product needs to be replaced.Sincerely, [redacted] ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry for the delay in getting back to you with the update on the order. I would like to inform you that our internal team has canceled the order. The refund of $467.10 was issued on April 19, 2017. Please be assured that the refund will reflect on your account within 3-5 business days.Once processed, you'll also be able to see the refund request here: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***, I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem you had with your orders.I... completely that you expect your deliveries to be quick, efficient, and stress-free. We are committed to delivering your order from the moment it is placed.We automatically track our delivery performance which includes items that are reported damaged, lost, or any inappropriate behavior by the carriers. I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.To help you with this, I've reached out to our Transportation and fulfillment teams to work on a resolution. I know your wait has been frustrating and for that, I apologize.Please allow me 3-4 business days to research the issue with our teams.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted] I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the delay in delivering your order.I understand that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.I do understand that this has been a repeated instance of late deliveries, but please understand that as an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.However, please be assured we'll make sure that the same doesn't get repeated for your future orders which will be via prime delivery.As an apology for the inconvenience, I've issued a $promotional credit to your Amazon.ca account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.caThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon[redacted] your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI hope you'll give us another chance.Thanks for your patience and understanding in this regardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold SAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I really appreciate what Amazon has done to resolve this issueIn addition, I still want to point out that the item still lies in the leasing office of my original address and Amazon should be able to pick it upLeasing office can call me to confirm if needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although Amazon couldn’t help via email support I was able to receive my money back by discussion with my bankI was told Amazon made some kind of errorI should be getting more details about it in a letter in the mailAlso no I am still not going to create an accountI do not want an account with Amazon, ever Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you aren't able to access your amazon.com account and this is really not what we want you to experiencePlease understand that this is for the security of your account and I do apologize for any inconvenience this has caused.To help resolve this issue, we have reinstated your amazon account and you can now sign in and start placing your ordersIf you are still not able to login to your account, Since our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week.http://www.amazon.com/passwordresetI hope this helps! We look forward seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, as the item is Backed by a limited lifetime warranty! We won't be able to take any action regarding replacement of the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I have already done followed the above protocol multiple times.I can not provide any additional information Amazon has removed it from my account and from the system, which was part of my complaint!I have included my account profile login They can make all transactions visible and review previous buyer comment and see they are in contradiction I also filed a complaint against the buyer with no communication or resolution from AMAZON It is for the above reason I am rejecting their response.thankyou Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm not sure I have the appropriate words to express how sorry I am for this experience.I've escalated your feedback regarding the BIGTHANKS promotion to our Marketing and Promotions Team for their consideration during future events.As an apology for the trouble, we would like to apply a $Promotional credit to your husband's account where the order was placedIn this case, I would request you to reply to this email using your husband's email address and we will proceed with the same.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello from Amazon.com,We are writing regarding order id [redacted] We are sorry for any inconvenience that this may have caused youWe have asked the seller to arrange a pick up for the item and are awaiting a response.Thank you

Hello ***, I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked your order and see the refund has already been issued twice but due to technical issue it isn't being processedI'm very sorry about thisI've contacted appropriate team about this and requested them to resolve the issueI've set a reminder to get back to you on August 4, regarding our conversation today.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello, We are unable to credit the buyer for this order as they are out of return window as per amazon policyIn summary, we are unable to take the action requested by the buyer as they are not eligible as pee the policyRegards,Ajith

Complaint: [redacted] I am rejecting this response because: I did receive copy, however copies were purchasedI suggest you read your page that have linked several timesThis was not a bonus offerthis was a bundle no where on this page does it reference any restrictions or items considered bonus offersI am also attaching the page in PDF format Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I'm sorry, but providing some minor promo credit which I cannot even use to repurchase the items missing is ridiculousIs this your sort of idea of customer service regarding the situation? Not only do you disregard the constant lying from your employees, the misinformation of your database, but to give some promo credit that is UNUSABLE to replace the items or even reimburse my costs incurred only shows how far amazon has fallen from the customer oriented company it self proclaimed itself to beThis prime membership is a complete waste of money.Sincerely, [redacted] ***

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that the order you have been placing is getting cancelled by our account specialistI do apologize for the inconvenience caused Our account specialist reviews the orders and when suspects that there was some unauthorized activity or if our system feels that you have not placed the order, it will get cancelled due to security reasonsI can understand that this would be frustratingHowever, our customer's account security is much important for us I've now teamed up with our account specialists and confirmed that the orders are placed by original account holder and the issue is now fixedYou can now reorder the item and be assured that it will not be cancelled To makeup for the inconvenience, you can reorder the item with shipped by amazon with one day shipping and we will refund the one day shipping costs Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Complaint: [redacted] I am rejecting this response because: 1) I have lost control of my book, [redacted] , and would like Amazon.com to investigate how many books were sold during the past 7-years so I can estimate the loss of royalties and who is selling them; 2) This particular book didn't sell well, so if they are selling books, like I said in my previous complaint, these people are PRODUCING and PRINTING my book which is very seriousAmazon.com needs to look into this now and NOT say that these are just USED BOOKsThat is NOT trueAnd I should NOT be directed to fill out some form; and 3) The businesses that are selling my book are : ThriftBooks, Ambrosia-Books; and Vault Media There may be more companies It is YOUR JOB to keep customers and writers and other business people from being ripped off You recently took action against companies that produce fake merchandiseThis is exactly the same situation Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem with your refund for order # [redacted] .I've reviewed details and can see that you've reached out to our billing team on this issue.As mentioned, Telecheck Recovery Services Inc(TRS) is the payment processor for any Amazon.com order that uses the Bank Account payment methodIt appears that the payment for one or more shipments from this order were returned by your bankThis is similar to a returned paper check.Some of the more common reasons for a returned payment include: [redacted] mis-keying or omitting digits to account numbers and/or routing numbers [redacted] recent changes to your financial institution's ABA routing number and/or account number structureAmazon.com is unable to reprocess this transactionFor further assistance, please contact TRS toll-free at 1-800-964-Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timeOnce you have addressed this issue with TRS, they will re-process your paymentPlease allow two to three business days for your payment to clear.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com