Amazon.com

Hello [redacted] **I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the item is defectiveThis is definitely not what we want our customers to experienceTo make up for this, I've requested a refund of $to your credit card You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonIf you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is chargedThere is no need to return the item to us, you can dispose the itemI hope this helps! We look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry for your experience with us, I understand you are upset.I've checked your correspondence with our Customer service and apologize for how you were treated, it is not our intention to disappoint our Customers, we never meant any of this to happenI've made sure to pass any training opportunities to my colleague how promised you incorrectly about issuing refund on the orderYou will need to return the items to us if in case you've not already, once our returns team receives the items back refunds will be processed accordingly.I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visitHere are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account : [redacted] ...If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account: [redacted] Please be assured about the refunds, even if the account is closed, you will still receive the refundHowever, I'd request you to allow us another opportunity to assist you better in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did not purchase the directly from Amazon It was purchased at a Best Buy locally The email associated with my Amazon account is [redacted] so you can check the account As stated previously the unit was only months old and is now unusable I am still requesting a replacement but a better unit and one that will last longer than months I look forward to an amicable resolution to this issue Thank you Sincerely, [redacted]

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand that you'd like to exchange the item "Ariat Men's Terrain H2O Hiking Boot, Copper, D US".To exchange your item, please visit our Online Returns Center:www.amazon.com/returns/From there, you'll be able to place an exchange order, as well as print a pre-paid return mailing label for your original itemIf the item you wish to return doesn't have an exchange option, you'll need to return the original item and place a new orderWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=201895700I hope this information helps! We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with your orders.From your complaint, I understand that you have refunds due for the items you have already returnedUnfortunately I couldn't find the order numbers with the issue.To help you better, I would request you to reply to this email with the order numbers and item names for which you need to get a refund so that we can investigate and take action.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Section S-of the Amazon Business Solutions Agreement states that if we inform a seller about a chargeback filed for one of their transactions, they will supply us with several pieces of inforamtion to help defend them from the chargeback:"S-A-to-z Guarantee and ChargebacksIf we inform you that we have received or initiated a claim under the "A-to-z Guarantee" offered on a particular Amazon Site, or any chargeback or other dispute, concerning one of Your Transactions, you will deliver to us in a format and manner we specify: (a) proof of fulfillment of Your Product(s) (as applicable); (b) the applicable Amazon order identification number; (c) a description of Your Product(s) (as applicable); and (d) any terms provided by you or us and displayed on the Amazon Site at the time of the transaction in questionIf you fail to comply with the prior sentence, or if the claim, chargeback, or dispute is not caused by: (i) credit card fraud for which we are responsible under Section S-1.4; or (ii) our failure to make your Order Information available as the same was received by us or resulting from address verification, then you will promptly reimburse us in accordance with the Service Fee Payments section of this Agreement for the amount of the customer purchase (including the Purchase Price, all associated shipping and handling charges and all taxes, but excluding any associated Referral Fees retained and not subject to refund by Amazon) and all associated credit card association, bank, or other payment processing, re-presentment and/or penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by us or our AffiliatesIf the Elected Country is Japan and we receive or initiate a claim under the "A-to-z Guarantee" concerning one of Your Transactions and we determine that we are responsible for that claim then we will purchase the returned products from the customer."We notified the seller about the Chargeback claim for Order [redacted] through their Seller Central account, and through the main email on their account on Thu May 26, and on Fri May 27, We did not receive a response from the seller, and on Sunday, July 24, replied to their account with the following message:"As you know, a chargeback was received from the buyer's credit card company with respect to the order belowAt that time, we informed you of the chargeback and invited you to provide information that we could use to represent this chargeback.Because we did not hear back from you, Amazon.com was required to advance money to the credit card company on your behalfThis message is to inform you of that result and to let you know that you are responsible for this chargeback per our agreement with you.We have now debited your account in the order amount of 2,USD and credited the fees and commission back.Order #: [redacted] Chargeback date: May 24, Chargeback Amount: 2,USD " Because the seller did not respond to our request for information, the chargeback was found in the buyer's favor for Order [redacted] If the seller wishes to appeal the Chargeback decision, they can email [redacted]

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.After reviewing your account, I can confirm that your account was closed after thorough investigation from our special teamThe same was informed by them on April 5, 2018, I've provided the email below for your reference :"Thank you for contacting us.I understand your concern regarding cancellation of your Amazon.com account.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were cancelled when we closed the account.After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders on our site.If you require any further assistance, please contact us directly at [email protected],Account SpecialistAmazon.com."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I received another email today stating they need the info to my cards againI have already emailed it and have had it faxed countless timesI am not sure what more you need from meIf you need something I have not yet provided please let me know and I will have it sent over immediatelyCyber Monday is coming and I need my account back before this Sincerely, [redacted] ***

Hello, We have taken appropriate action on the account, and also sent message to the seller regarding the reported issueThanks

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us earlier and was able to understand your concern.Also after contacting our team I've confirmed that we've already issued a refund for the charge that you've mentioned.A total of $USD was issued back to your payment method in FebruaryBy now you should be seeing this refund.If you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refundI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon is only telling part of the truthI have sent them everything they've asked for in less than twenty four hoursThey are trying to make it spin it like I haven't done my part but I haveThey are in fact the ones who take a week or more to respond and this problem has now been going on for over three weeks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I [redacted] or [redacted] did NOT Sign for this! So you're saying, anyone can sign for it and the purchaser is Screwed ? I would never or have never signed anything [redacted] I am so Baffled over thisI live in an Apartment Building not a residential address Sincerely, [redacted]

We apologize for the inconvenience caused to the seller. Seller has mentioned about their Amazon listings getting cancelled without any notification. To investigate the listing we need ASIN, until the seller provides the ASIN number, we are not able the check. I would humbly request the seller... to kindly provide the ASIN number. So that we can investigate and assist you in better way. Once we hear back from you, we would love to assist you further. Seller can also appeal directly to [email protected] with the ASINs which got cancelled. Sincerely,Seller Performance TeamAmazon.com

Greetings from Amazon,Please note that the most common reasons for an unavailable balance for a seller account are:Awaiting order delivery:We might reserve money from an order until we know the buyer received the order in the promised conditionThis ensures that the seller have enough funds to fulfill any claims or chargebacksA-to-z Guarantee claims:When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolvedSome claims can take up to days or longer to resolve, but the reserve will be released after the claims are processed.Chargebacks: Money might be reserved if your account has any chargebacks from transactions in the last daysThe reserve will be released after the chargebacks are processed Seller performance:Money might be reserved if performance metrics fall below our benchmarksLower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns Account review Funds have been available since March 03/Best regards

Complaint: [redacted] I am rejecting this response because:You should give consumers a choice of opting in to an automated renewal and make it readily apparent when doing so, not forcing it upon them with the justification that you'll send a single email notification reminder at some point in the futureEmails can be missed, end up in the spam folder, accidently get deleted, etc., and then you have free reign to justify charging a consumer for a product that they did not order Sincerely, [redacted] ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with cancellation of your Order ID: [redacted] This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you receivedThe item "Pediatric Head and Neck Pathology" was listed with an incorrect price on our website for a short time; this error has since been correctedHowever, due to this issue your order was cancelled.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Once again they are denying they ever took the momey off my card and they took it and I would like to recieve my money back because I spentrecieve anything for this money and therefore cancelled the order because IIdidnt recieve anything in the mail so they need to quit messinhg around and return my payment Really that is credit card fraud the minute they took my money and dodnt send any item to youThis is also bad business and I have let everyone that I know of that uaes their business that they are doing this and cannot just return my dollarsIt's been close to months and this is ridiculousIm tired of the excuses and blatant disregard of their company trying to say they see I cancelled it but they didnt take the money off my cardThey can save all the excuses because its plain to see that the money was there and then the money was gone and it clearly wS because they took the money from my card and dont want to pay it back which is also theft because I was supposed to recieve something in the mail for the value if dollRs in return which I did not recieveThat is why imrejecting their responseBecause they atole money off my card clearlyAnd not only did they take the dollars for the item I ordered that I never recieved , they also took an additional dollars for what I dont know so they took more than they should have even if I wouldve recieved the item which I did notSincerely, [redacted]

To whom it may concern, Amazon has resolved this issue by disclosing information requested as well as terminating the account in questionAfter being blown off by reps I was able to talk to a gentleman named Ash who was willing to do the extra work to resolve the issue Thank you for your assistance in this matter Mr& Mrs [redacted] and [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that Amazon is going to email customers about the mistake Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe gift card amount was returned to me in fullThank you very much.Sincerely, [redacted] ***