Amazon.com

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.After reviewing your account, I can confirm that your account was closed after thorough investigation from our special teamThe same was informed by them on April 5, 2018, I've provided the email below for your reference :"Thank you for contacting us.I understand your concern regarding cancellation of your Amazon.com account.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were cancelled when we closed the account.After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders on our site.If you require any further assistance, please contact us directly at [email protected],Account SpecialistAmazon.com."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From amazon AWS team ================================================== Hello, I hope you are doing well! I just wanted to touch base with you todayI can confirm your account has been successfully closed which effectively stops billing and terminates resourcesI have waived the past due charges on your account for you so you do not owe anythingIn addition I applied a credit to your account to offset the charges that had accrued prior to you closing your account in the current monthPlease allow 6-hours for the Billing Console to update and reflect a zero dollar balance.I hope this helps.Please feel free to reach out to us if you have any additional questions or concerns!Best regards,Marina Y.Amazon Web ServicesWe value your feedbackPlease rate my response using the link below.================================================== Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Amazon is only telling part of the truthI have sent them everything they've asked for in less than twenty four hoursThey are trying to make it spin it like I haven't done my part but I haveThey are in fact the ones who take a week or more to respond and this problem has now been going on for over three weeks Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry for your experience with us, I understand you are upset.I've checked your correspondence with our Customer service and apologize for how you were treated, it is not our intention to disappoint our Customers, we never meant any of this to happenI've made sure to pass any training opportunities to my colleague how promised you incorrectly about issuing refund on the orderYou will need to return the items to us if in case you've not already, once our returns team receives the items back refunds will be processed accordingly.I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visitHere are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account : [redacted] ...If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account: [redacted] Please be assured about the refunds, even if the account is closed, you will still receive the refundHowever, I'd request you to allow us another opportunity to assist you better in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I [redacted] or [redacted] did NOT Sign for this! So you're saying, anyone can sign for it and the purchaser is Screwed ? I would never or have never signed anything [redacted] I am so Baffled over thisI live in an Apartment Building not a residential address Sincerely, [redacted]

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with us earlier and was able to understand your concern.Also after contacting our team I've confirmed that we've already issued a refund for the charge that you've mentioned.A total of $USD was issued back to your payment method in FebruaryBy now you should be seeing this refund.If you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refundI hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello [redacted] **I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the item is defectiveThis is definitely not what we want our customers to experienceTo make up for this, I've requested a refund of $to your credit card You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonIf you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is chargedThere is no need to return the item to us, you can dispose the itemI hope this helps! We look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I received another email today stating they need the info to my cards againI have already emailed it and have had it faxed countless timesI am not sure what more you need from meIf you need something I have not yet provided please let me know and I will have it sent over immediatelyCyber Monday is coming and I need my account back before this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have been shopping on amazon.com for many years and have spent thousands of dollars at this site; I am very familiar with the process. Thus, it's interesting that Vivek Y. offered me a "banking process lesson" and codes are now provided (I asked for them when I called the other day). Furthermore, amazon was able to obtain the $37.00 from my account; this amount was also declined; per my financial institution, amazon tried to double bill me for this amount. I'm not contacting my financial institution again as it is apparent that amazon's billing office erred thus voiding my $317.99 purchase; neither will I reorder because amazon held this order for days then tried to double charge me. I know amazon erred because they have double charged my account when processing previous orders; these occurrences are recent. I would like to know why amazon has been double charged my account then I will close this complaint. I depend on amazon.com especially when I need to purchase hard to find items; amazon has great selection at great prices too. I would like to shop knowing these errors will not happen in the future and what to do if it does. Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about the decision to close your account.While we realize issues with shipping and delivery can occur or you may not be completely satisfied with every item you purchase, the rate at which these incidences were reported to us on your account is considerable.We have closed this account because you have consistently asked us to issue replacements for a large number of your ordersWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received is correctThe decision to close your account is a final one, and we aren’t able to consider further requests to reinstate it or issue anymore refunds.You can review our Conditions of Use here: [redacted] Regarding Gift card amount: We will be happy to send you a refund check for $1,We ask you provide us with the physical address so that we can mail you the check.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Section S-of the Amazon Business Solutions Agreement states that if we inform a seller about a chargeback filed for one of their transactions, they will supply us with several pieces of inforamtion to help defend them from the chargeback:"S-A-to-z Guarantee and ChargebacksIf we inform you that we have received or initiated a claim under the "A-to-z Guarantee" offered on a particular Amazon Site, or any chargeback or other dispute, concerning one of Your Transactions, you will deliver to us in a format and manner we specify: (a) proof of fulfillment of Your Product(s) (as applicable); (b) the applicable Amazon order identification number; (c) a description of Your Product(s) (as applicable); and (d) any terms provided by you or us and displayed on the Amazon Site at the time of the transaction in questionIf you fail to comply with the prior sentence, or if the claim, chargeback, or dispute is not caused by: (i) credit card fraud for which we are responsible under Section S-1.4; or (ii) our failure to make your Order Information available as the same was received by us or resulting from address verification, then you will promptly reimburse us in accordance with the Service Fee Payments section of this Agreement for the amount of the customer purchase (including the Purchase Price, all associated shipping and handling charges and all taxes, but excluding any associated Referral Fees retained and not subject to refund by Amazon) and all associated credit card association, bank, or other payment processing, re-presentment and/or penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by us or our AffiliatesIf the Elected Country is Japan and we receive or initiate a claim under the "A-to-z Guarantee" concerning one of Your Transactions and we determine that we are responsible for that claim then we will purchase the returned products from the customer."We notified the seller about the Chargeback claim for Order [redacted] through their Seller Central account, and through the main email on their account on Thu May 26, and on Fri May 27, We did not receive a response from the seller, and on Sunday, July 24, replied to their account with the following message:"As you know, a chargeback was received from the buyer's credit card company with respect to the order belowAt that time, we informed you of the chargeback and invited you to provide information that we could use to represent this chargeback.Because we did not hear back from you, Amazon.com was required to advance money to the credit card company on your behalfThis message is to inform you of that result and to let you know that you are responsible for this chargeback per our agreement with you.We have now debited your account in the order amount of 2,USD and credited the fees and commission back.Order #: [redacted] Chargeback date: May 24, Chargeback Amount: 2,USD " Because the seller did not respond to our request for information, the chargeback was found in the buyer's favor for Order [redacted] If the seller wishes to appeal the Chargeback decision, they can email [redacted]

Hello, We have taken appropriate action on the account, and also sent message to the seller regarding the reported issueThanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that Amazon is going to email customers about the mistake Sincerely, [redacted]

Hello Mr [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.The seller is in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment(if any) with no order placed in our system.While it's fine for you to contact a seller with any questions regarding a product you're thinking about purchasingIf you have questions about the seller, most sellers will have feedback and ratings posted by participants in their past transactionsYou can view the overall rating and transaction history of a seller from the detail page of any item they have listed.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.Also, please note that sending payment directly to the seller is not approved by Amazon.comWe'll never request that orders be paid via Western Union or any other wire service.You can learn more about Amazon Payments and the services we do offer here: [redacted] You can find more information about identifying and avoiding internet scams and phishing attempts here: [redacted] To look up the tips provided by the FBI to help you spot a scam, protect yourself/family and report scams: [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received an item that was not as expected and this is really not what we want you to experience.I've checked your order# [redacted] and see that the item is placed with sold and shipped by a third party seller "ew -chutrum"Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.All products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine productsAdditionally, counterfeit items aren't something we support and is against our merchant terms and conditions and we certainly don't want any counterfeit items on our website.Therefore, I've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has causedPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that an A-Z claim was filed for this order which usually takes 1-weeks processing time from the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: Once again they are denying they ever took the momey off my card and they took it and I would like to recieve my money back because I spentrecieve anything for this money and therefore cancelled the order because IIdidnt recieve anything in the mail so they need to quit messinhg around and return my payment Really that is credit card fraud the minute they took my money and dodnt send any item to youThis is also bad business and I have let everyone that I know of that uaes their business that they are doing this and cannot just return my dollarsIt's been close to months and this is ridiculousIm tired of the excuses and blatant disregard of their company trying to say they see I cancelled it but they didnt take the money off my cardThey can save all the excuses because its plain to see that the money was there and then the money was gone and it clearly wS because they took the money from my card and dont want to pay it back which is also theft because I was supposed to recieve something in the mail for the value if dollRs in return which I did not recieveThat is why imrejecting their responseBecause they atole money off my card clearlyAnd not only did they take the dollars for the item I ordered that I never recieved , they also took an additional dollars for what I dont know so they took more than they should have even if I wouldve recieved the item which I did notSincerely, [redacted]

Hello from Amazon.com, Thank you for writing back to us for complaint # [redacted] While we understand the customer's rejection of our response, we will not be able to assist buyer in this issue against the listed third party seller's return policy Please write back to us for any further queries Thank you

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for price difference.I've checked and see the current price of the item on our website is $We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages: [redacted] I've also forwarded your comments to our Pricing teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com ============================

Complaint: [redacted] I am rejecting this response because:You should give consumers a choice of opting in to an automated renewal and make it readily apparent when doing so, not forcing it upon them with the justification that you'll send a single email notification reminder at some point in the futureEmails can be missed, end up in the spam folder, accidently get deleted, etc., and then you have free reign to justify charging a consumer for a product that they did not order Sincerely, [redacted] ***

To whom it may concern, Amazon has resolved this issue by disclosing information requested as well as terminating the account in questionAfter being blown off by reps I was able to talk to a gentleman named Ash who was willing to do the extra work to resolve the issue Thank you for your assistance in this matter Mr& Mrs [redacted] and [redacted]