Amazon.com

Hello [redacted] I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your recent prime order experience wasn't up to the mark due to late deliveriesWe certainly didn't expect this to happen to our valuable customersI've checked and seen that your recent order # [redacted] didn't arrive even though you opted for same day shipping.We've considered your comments as a strong feedback and I've forwarded this to the shipping department, Each report they receive is investigated and the appropriate action is takenWe will make sure this does not repeat in futureUpon checking full refund of $has been issued to you on Monday, December 4, for your order as it was lost transit The issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another You may call us by clicking below link to provide us feedback about your prime shipping experience so that we can investigate the issue further.To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.We value your business and hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Hello [redacted] , I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I understand that you would like to get the billing adjustment for the bag which you ordered on [redacted] To help you with this, I've collaborated with our pricing team and I assure a write back to you once I receive an update from our pricing team I've set a reminder to email you back with the update and I appreciate your patience while I continue to work on this issue We look forward seeing you again soon Regards, Wilmani

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused with the confirmation of your orderI understand your concern about the increase in the price of the item.As mentioned earlier, after a thorough review of your account I can confirm that your order for a cold press juice processor was never placedRest assured you haven't been charged anything for the item you never placed.The item was added to your cart on December 9, and now moved to 'Saved for later' section.The email address from which you've filed the complaint is not associated with Amazon.comThe e-mail you've provided on the complaint is different from the one we have on file for youHence, please check your account with [redacted] @gmail.comUse the link below to go directly to Your Account:www.amazon.com/your-accountClick the "Shopping Cart" icon in the top right corner of any page to view your CartJust below the 'Shopping Cart', you'll have an option to view your 'Saved for later' items.For more details, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId [redacted] Also, I've gone through our correspondence with you and I couldn't find that a price match was offeredThe prices on our website are subject to changeTherefore, we don't offer a price match.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the seller, QCQC.I checked and see that A-Z guarantee claim has been filed on your orderA refund was initiated for order # [redacted] on December 5, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.We hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because: After Amazon reinstated our listings and was like this for a time period of about a months, we received another email from them saying they don't allow us to sell as of now on their platform, until we send in a business plan what we plan to do from nowThey claim we still have our IP claim and we were still selling even and infringing others propertyNow, after they sent us a respond on May where they clearly reinstated our listings it is totally not understandable what they want now from us, and after having terrible experience last time with their teems who needs to handle this kind of claims, we want to respond to their response of May 10, to complain of whats going on with their terrible communication system, bringing to dissatisfying sellersWe want to give you exact claim descriptions, let us know what else we need to doThank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I feel this hasn't helped me in the least bitThe old amazon account I canceled years ago to avoid this problemWhy upon calling was it not brought to my attention that there were two accounts in my name one of which I was under the impression had been canceledI followed all of the instructions provided to meHow can I possibly get into the correct amazon account now using the same email addressI need a better solution to this issueYou are basically putting all blame upon me when all I did was follow the instructions to the letter of your represnetativesI need a better solution and for your team to take some of the blame here which you have notThe hacker changed all my information on my current accountIs this still the case? This does not leave me with warm fuzzy feelings as to how this is being handledI have also lost all this time with my prime membership being under this impression that I only had the one accountI was told the missing years of orders were a security measure but would be back soonSo I didn't press any furtherWhat are we going to do about this missing time with my primeI still can't gain access to the account with the prime on itThis hasn't helped!!Sincerely, [redacted]

They did not even check my account and are calling me [redacted] ? This email is associated with my year olds KindleMy email is [redacted] I even sent both order numbers in and still have them on my emailThe numbers are Order # [redacted] and Order # [redacted] it is stated that money owed to me was taken from my amazon giftcard amountClearly amazon did not even read the complaint.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologizeI ask that you please allow me 3-business days to research the issues so I can ensure these matters are addressed appropriately[redacted] , as soon as I receive information, I will email youIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello from Amazon.com,Upon reviewing this seller's account, we found that there were no funds eligible for disbursement on November 23, due to a payments reserveA transfer in the amount of $is scheduled to initiate on November 30, 2016.Transfers can take 3-business days to reach the bank account on fileThe amount quoted is an estimate and may vary from the amount transferred based on new activity in the seller account, including: product sales, fees, refunds, chargebacks, and A-to-z Guarantee claims Thank you

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing back to usI've reviewed your comments and realize your disappointment regarding the order # [redacted] .As mentioned earlier, the item was ordered from Ultimate Smile Inc, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.To make up for the inconvenience, I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:The representative is lying My order was never broken up into orders I ordered things total all with the same GUARANTEED delivery date My order was broken up into different orders One of them arrived, the one that I am filing the complaint about did not I have attached a screenshot of the order Sincerely, [redacted] ***

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team.We want to make sure this sort of situation doesn’t happen againWe’ll coach the associates and direct them on how to properly investigate the rare situations such as the one you experienced so they can effectively communicate with our customers.I've requested a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.We'll send you an e-mail when the refund is processed.I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It has been 3-days and Amazon has not corrected my account or responded as yet Sincerely, [redacted]

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to you have been charged $shipping fee in your orderUpon checking the seller communication, it appears that you have placed the order selecting the Expedited Shipping method.I understand that shipping fee is still a lot of amountIn this circumstance, I've submitted an A-to-z Guarantee claim on your behalf.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Simple, you have not answered and resolved anything. SIMPLE: Why do you accept orders when you don't have products and secondly you have not mentioned anything about the disgraceful service provided by your Customer Services in Puerto Rico. I have spent hours on the phone. As per your manager, if I order something and chose the free shipping and someone chooses the paid shipping, he will get preference. You don't specify this when you take orders? BBB - the business has not answered anything. They accept orders even though they don't have the products, they don't update the customer, (even now its states on their site the backpack will be delivered today by 8pm, even though they don't have it), and lastly their customer service the least they can do is hire people who can at least speak and understand English instead of the one that cost them the least. Lastly, they should have an option where people can complain. Thank you Sincerely, [redacted]

Hello, We have decided to reinstate this seller’s account. We sent an email to the seller informing them of this decision on May 1st, 2018. Sincerely, AmazonSeller Performance

Complaint: [redacted] I am rejecting this response because: I spent hrs filing complaints at amazon and they were all rejected. none were posted or responded to. there is no web page to address incomplete orders. that is completely unacceptable.Sincerely, [redacted]

Hello, We have looked into the order and a issued a credit to the seller. In summary, we have taken the action requested by seller and issued a credit. Sincerely,Ajith

Complaint: [redacted] I am rejecting this response because: The response received was "canned", and no thought was put into it For how frequent I purchase from the company, I feel that I am owed a response from a higher-level representative (instead of someone from their outsourced customer service department) If they cannot refund or adjust the price of an Amazon-branded product (that likely has more flexible margins than 3rd-party products), then offer me an alternativeFor example, they can provide me with a discount/credit towards a future purchase or an extension to my Prime membershipIn either case, these are merely suggestions and I still require a well-thought response from a higher-level representative Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:When I called Amazon on May 1st of 2017, I was told to go ahead and mail the book to the buyer and that my account issue was going to be resolved I was then sent an email from Amazon seller support which provides the address of the buyer so that I may still ship the book I shipped the book as instructed I still tried to log in to my seller account to mark the item as shipped with no success II then called Amazon again on May 9th to inquire about resolution I was then informed that I should not have shipped the book and now I am unable to be paid Amazon told me to ship I did as nstructed Sincerely, [redacted] ***