Amazon.com

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused with the confirmation of your orderI understand your concern about the increase in the price of the item.As mentioned earlier, after a thorough review of your account I can confirm that your order for a cold press juice processor was never placedRest assured you haven't been charged anything for the item you never placed.The item was added to your cart on December 9, and now moved to 'Saved for later' section.The email address from which you've filed the complaint is not associated with Amazon.comThe e-mail you've provided on the complaint is different from the one we have on file for youHence, please check your account with [redacted] @gmail.comUse the link below to go directly to Your Account:www.amazon.com/your-accountClick the "Shopping Cart" icon in the top right corner of any page to view your CartJust below the 'Shopping Cart', you'll have an option to view your 'Saved for later' items.For more details, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId [redacted] Also, I've gone through our correspondence with you and I couldn't find that a price match was offeredThe prices on our website are subject to changeTherefore, we don't offer a price match.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I am not willing to wait weeks for a gift card to be issued to my account I would like one to be issued immediately Sincerely, [redacted]

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to you have been charged $shipping fee in your orderUpon checking the seller communication, it appears that you have placed the order selecting the Expedited Shipping method.I understand that shipping fee is still a lot of amountIn this circumstance, I've submitted an A-to-z Guarantee claim on your behalf.Processing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello, We have looked into the order and a issued a credit to the seller. In summary, we have taken the action requested by seller and issued a credit. Sincerely,Ajith

Complaint: [redacted] I am rejecting this response because:When I called Amazon on May 1st of 2017, I was told to go ahead and mail the book to the buyer and that my account issue was going to be resolved I was then sent an email from Amazon seller support which provides the address of the buyer so that I may still ship the book I shipped the book as instructed I still tried to log in to my seller account to mark the item as shipped with no success II then called Amazon again on May 9th to inquire about resolution I was then informed that I should not have shipped the book and now I am unable to be paid Amazon told me to ship I did as nstructed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: HiRecently I received a notification that the tablet I bought from Amazon on July 12, should be arriving by tomorrow nightLet’s hope this one works as it should However, this action cannot undo the damage already done: my husband (whose birthday was on the first days of August) has not received his birthday present yet (today is August 21); he missed the opportunity of enjoying his gift while he was still on vacation; and I lost my faith on Amazon in terms of delivering their orders in a timely manner (birthdays, Christmas, etc.)Plus, it is undeniable that they put me through a lot of stress and frustration trying to get an item that was already paid for, which is a poor example of adequate customer service That’s why I cannot act as if nothing has happened, just because the tablet is FINALLY on its way, after all the trouble they put me throughPlus, whether or not they sent a new, undamaged tablet is something that remains to be seen As a proof of all the trouble I’ve been through, on August (more than a month after I placed the original order) I received yet another email from Amazon ([email protected]) That particular email is more evidence of the unwillingness they have shown, in terms of dealing with our situation in a responsible and honest manner throughout the process (to the point that we had to place a complaint on the Revdex.com) They began their August email by admitting they were lying (both to the Revdex.com and to us) since the beginning of our complaint: “Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI certainly understand that currently item IS AVAILABLE with us” Let’s analyze Amazon’s arguments: 1) First (on August 7, 2016) they said the item was not in stock (“I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory”)However, that same day I went to their website and found out they were lying: https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ my discomfort, I had to wait a couple of days for the Revdex.com to send me an email allowing me to respond to Amazon’s claim 2) On August 9, I finally got that chance: I provided evidence to the Revdex.com that proved that Amazon was lying (I wrote: “ they claim the item is not in stockHowever, that's not truePlease visit the following Amazon link to see for yourselves: https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ [redacted] &sr=8-3&keywords=amazon+fire+16gb”)Revdex.com, please take note: AMAZON’s OWN WEBPAGE has been announcing (since the beginnings of my complaint) that the item we bought on July 12, was (and has always been) “IN STOCKShips and sold by Amazon Digital Services LLCGift-wrap available”!!! 3) It was after I unmasked them in front of the Revdex.com that Amazon admitted that they were lying to the Revdex.com and to me: “I certainly understand that currently item is AVAILABLE with us” (8/14/16) Conclusion: the item I bought (on Prime Day: July 12, 2016) WAS IN STOCK, and HAS ALWAYS BEEN in stock, even before August 5, (the day we first placed our complaint with the Revdex.com)Like aforementioned, on August 9, I presented clear EVIDENCE of Amazon’s lies by providing a link to their own website However, even after being unmasked, Amazon still kept making up POOR EXCUSES for their reluctance to deliver my order in a timely manner What was their lastest excuse? “I certainly understand that currently item is available with usI'm sorry that the estimated delivery date for this order is not displaying properly in Your AccountRest assured that we are processing your order” This is a clear example of a passive/aggressive style of communication on Amazon’s partDefinition of Passive/Aggressive: “being, marked by, or displaying behavior characterized by the expression of negative feelings, resentment, and aggression in an unassertive passive way (as through procrastination and stubbornness)”, http://www.merriam-webster.com/dictionary/passive%E2%80%93aggressiveDefinition of Procrastination: “to be slow or late about doing something that should be done: to delay doing something until a later time because you do not want to do it, because you are lazy, etc”; http://www.merriam-webster.com/dictionary/procrastinate Let me ask you this: How much time did they need (since the beginning) to process an order we placed on July 12, 2016, had to send back because the first one they sent was damaged, and have been waiting for shipment (the new, undamaged one) since July 23, 2016? Remember: the item HAS ALWAYS BEEN in stock, despite all their evident lies and excusesWe have been providing evidence to the Revdex.com (since the beginning) that we speak with the truth on our side Again, here's a short summary of what happened: (1) I bought a Fire Tablet on Prime Day at a lower price (which was offered by them in the first place), (2) they sent me a damaged tablet, (3) I send it back to them in a timely manner (as requested by Amazon; we even have a tracking number and signature confirmation as proof of when and who received the package) and (4) they did everything within their reach not to honor the special price they gave us on Prime DayThey insisted that I cancel my order because they wanted me to buy a new tablet at a higher, non Prime Day price tagBecause I didn’t cancel the order, they kept postponing the delivery date of an order that has always been in stock (their “strategy” was to wait and see if I would cancel the order out of frustration, which was not going to happen)They’re not dealing with little kids hereThey’re dealing with adults Amazon: next time, please show some respect to the Revdex.com and to your customersPlease don't insult our intelligence Revdex.com: rest assured that if someone places a new order today for the same item, it won’t take Amazon more than one or two calendar days to send the package (no Revdex.com complaints necessary)Why did we have to wait more than that? Why did a birthday surprise had to be ruined? How much time does it take to grab a small tablet (that has always been, in stock), put it inside a box, and send it to us? More than a month, it seemsGREAT Prime Service, Amazon! Just as promised when you SELL the Prime Service? Isn’t this a clear example of false, illegal advertisement? “Words may lie, but actions will always tell the truth” (unknown author) Again: I cannot act as if nothing has ever happened, just because the tablet is finally on its way, after all the trouble and frustration they put me through Plus, whether or not they sent a new, undamaged tablet still remains to be seen Sincerely, [redacted] P.S.: Here’s evidence that Amazon is selling used tablets as if they were new: we found this video on YouTube: https://www.youtube.com/watch?v=uPI-mUVse9c&list=PL23hTO2l55vFN8lTsTIBhXODkPyg1D...⇄ Just go to the minute 3:and see another customer’s testimony providing proof that Amazon is sending used units to their clientsIn our case, they sent a damaged tablet, which began this whole problem in the first place

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset Further, I'm reaching out to our internal team to find out what happened with your orderPlease allow me 3-business days to get back to youI want to get you the best answer I can I'm personally following up with this issue and will get back to you with an update Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I feel this hasn't helped me in the least bitThe old amazon account I canceled years ago to avoid this problemWhy upon calling was it not brought to my attention that there were two accounts in my name one of which I was under the impression had been canceledI followed all of the instructions provided to meHow can I possibly get into the correct amazon account now using the same email addressI need a better solution to this issueYou are basically putting all blame upon me when all I did was follow the instructions to the letter of your represnetativesI need a better solution and for your team to take some of the blame here which you have notThe hacker changed all my information on my current accountIs this still the case? This does not leave me with warm fuzzy feelings as to how this is being handledI have also lost all this time with my prime membership being under this impression that I only had the one accountI was told the missing years of orders were a security measure but would be back soonSo I didn't press any furtherWhat are we going to do about this missing time with my primeI still can't gain access to the account with the prime on itThis hasn't helped!!Sincerely, [redacted]

Hello [redacted] I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your recent prime order experience wasn't up to the mark due to late deliveriesWe certainly didn't expect this to happen to our valuable customersI've checked and seen that your recent order # [redacted] didn't arrive even though you opted for same day shipping.We've considered your comments as a strong feedback and I've forwarded this to the shipping department, Each report they receive is investigated and the appropriate action is takenWe will make sure this does not repeat in futureUpon checking full refund of $has been issued to you on Monday, December 4, for your order as it was lost transit The issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another You may call us by clicking below link to provide us feedback about your prime shipping experience so that we can investigate the issue further.To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts.We value your business and hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The response received was "canned", and no thought was put into it For how frequent I purchase from the company, I feel that I am owed a response from a higher-level representative (instead of someone from their outsourced customer service department) If they cannot refund or adjust the price of an Amazon-branded product (that likely has more flexible margins than 3rd-party products), then offer me an alternativeFor example, they can provide me with a discount/credit towards a future purchase or an extension to my Prime membershipIn either case, these are merely suggestions and I still require a well-thought response from a higher-level representative Sincerely, [redacted]

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team.We want to make sure this sort of situation doesn’t happen againWe’ll coach the associates and direct them on how to properly investigate the rare situations such as the one you experienced so they can effectively communicate with our customers.I've requested a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.We'll send you an e-mail when the refund is processed.I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: After Amazon reinstated our listings and was like this for a time period of about a months, we received another email from them saying they don't allow us to sell as of now on their platform, until we send in a business plan what we plan to do from nowThey claim we still have our IP claim and we were still selling even and infringing others propertyNow, after they sent us a respond on May where they clearly reinstated our listings it is totally not understandable what they want now from us, and after having terrible experience last time with their teems who needs to handle this kind of claims, we want to respond to their response of May 10, to complain of whats going on with their terrible communication system, bringing to dissatisfying sellersWe want to give you exact claim descriptions, let us know what else we need to doThank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I spent hrs filing complaints at amazon and they were all rejected. none were posted or responded to. there is no web page to address incomplete orders. that is completely unacceptable.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I didn't receive my packages, and the signature is not mine! Amazon.com refuse to refund my money! Amazon.com is wrong!Sincerely, [redacted] ***

Hello [redacted] , I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I understand that you would like to get the billing adjustment for the bag which you ordered on [redacted] To help you with this, I've collaborated with our pricing team and I assure a write back to you once I receive an update from our pricing team I've set a reminder to email you back with the update and I appreciate your patience while I continue to work on this issue We look forward seeing you again soon Regards, Wilmani

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologizeI ask that you please allow me 3-business days to research the issues so I can ensure these matters are addressed appropriately[redacted] , as soon as I receive information, I will email youIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It has been 3-days and Amazon has not corrected my account or responded as yet Sincerely, [redacted]

They did not even check my account and are calling me [redacted] ? This email is associated with my year olds KindleMy email is [redacted] I even sent both order numbers in and still have them on my emailThe numbers are Order # [redacted] and Order # [redacted] it is stated that money owed to me was taken from my amazon giftcard amountClearly amazon did not even read the complaint.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response is complete nonsense It is just more of the same and doesn't tell me anything I can get by just fine without an Amazon account They are missing my point I can not understand how a person can be accused of something and they are not allowed a "day in court." To refer me to a page policy so I can guess at my so-called offense is ridiculous I want them to state, in writing, what I supposedly did wrong Like I said before, I have no idea and if I did inadvertently do something, it was not malicious or with intent I am especially concerned about the possibility of hacking or identity theft There is something strange happening here Yesterday I received an e-mail from Amazon in Spanish!! I need an explanation asap!!!Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing back to usI've reviewed your comments and realize your disappointment regarding the order # [redacted] .As mentioned earlier, the item was ordered from Ultimate Smile Inc, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.To make up for the inconvenience, I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com