Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe already have persuaded HP to fix the warranty expiration and I'm all set with the manufacturer to return the item for warranty serviceYou can kindly close this claimSincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you have forgot your old email address and would like your kindle content to be accessed with your new email.To help resolve this issue, I've collaborated with our kindle team and would request you to provide me 2-business days so that I can get back to you with an update and explanation on this issueI realize asking you to wait for 2-days would be disappointingHowever, please understand that I would like to resolve this issue at your satisfaction and appreciate your patience!We look forward seeing you again soonRegards,Wilmani

Greetings from Amazon.com Executive Seller Relations,Thank you for your time, I apologize for the difficulties this customer has had with the compromise with their accountAt this time the Credit Approval Team has issued funds into the Sellers account for the amount related to the compromisePlease note that we will not be able to discuss the the specifics of the seller's account as we are unable to complete security verification via Revdex.com contactI apologize for the difficulties this creates.Please note that in the event that Amazon chooses to close a seller account per our policies, the funds associated with the account will be released days after the closure of the accountThank you for your your understanding.Please have a lovely day-Glenn S

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have already reported the unknown charges with the bank.I appreciate your correct step takenWe have already closed the account of the one who has placed the ordersUnfortunately, we do not have an option to directly refund the fraudulent charges until unless bank contacts us through their investigation processSince you have disputed the charges with the bank, they should contact us while investigating and we will be glad to assist and co-operate with them.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the issue with your pre-order and I'm sorry for any inconvenience caused.I've checked your correspondence and see that my colleague is actively working on this issue with the concerned team and will be following up with an update soon.I appreciate your patience and understanding in this regard! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

No solution was madeAmazon continues to say the exact same thing over and over that is incorrectThey stole from meI need both my items and the rest of my money backI repeat, no resolution was made and their info is incorrect [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in bringing this to our attention.I'm collaborating with our Account Specialists to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me 2-business days to research the issue so we make sure the matter is taken care of properly.I'm personally following up with this issue and will get back to you as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.ca,My name is Sasya and I would be responding to the complaint on the dispute raised on the order [redacted] .I have reviewed the case and see that buyer wants a ship receipt from seller for the order fulfilledPlease note that Amazon.ca Guarantee refund policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item.2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.However, we see that a full refund for the claim amount was issued to the payment method buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.ca/youraccount).-- Refund Date: 12/17/2017-- Refund Amount: CDN$ 37.55Since the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThey can check with their issuing bank to confirm that it has been postedAlso, we expect buyers and sellers on our site to abide by a professional standard when communicating with other members of our communityTo report a community rules violation, buyer can visit: http://www.amazon.ca/gp/help/contact-us/selling-at-amazon.html All reports are investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed, but please be assured that we will take any disciplinary actions we find appropriateAmazon's policy prohibiting inappropriate contact is clearly stated in our Amazon.com Community RulesUnder "Prohibited Content," our policy states: Contact between parties must be courteous and limited to transaction detailsFacilitating inappropriate or unsolicited contact is a violation of our Community RulesI hope this information is helpfulThank you for understanding

Hello Miss ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondences with you and I understand your concern regarding the refund you're referring hereOn reviewing your complaint and your account, I see that you've contacted us with the email address which is not associated with the amazon.com account which includes the orders you've placedI see that there are no orders placed in your account which is associated with the email address you've contacted usAs requested previously, I'd request you to please contact us from the correct email address so that we can locate your account and take necessary actions on the ordersI understand that you've been shopping with us since years and and we'll be glad to resolve this issue on priority but to do so, we'll need to first locate your account which is associated with the correct email address under which the orders are placed for us to process the refund for youPlease understand, unless you contact us from the correct email address, we do not have an option to take any action on your accountRest assured, once you write to us from the associated email address, we'll be able to resolve the issue for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to know about the issue you had with your 3 orders placed from the same seller, [redacted] .I see that... A-Z guarantee claims has been filed for the 3 orders and refunds have been issued on all the order. With A-Z guarantee claim, we help the customer to get back their funds in case of service issues or item issues from the seller listing. But the replacement or delivery of the order will depend on the seller inventory and Amazon.com will not involve in fulfilling the item.You can learn more about our A-to-z Guarantee on our Help pages: [redacted] I've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please be sure to include the order ID if available. If the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've restored access to your accountThis account was temporarily deactivated while we conducted an investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello Horng,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello, We have decided to reinstate this seller’s account. We sent an email to the seller informing them of this decision on May 1st, 2018. Sincerely, AmazonSeller Performance

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've hadI understand you're upset.In this case, I've checked your account with our concerned team and would like to inform you that there is no security issues on your accountHowever to be on a safer side, would request you to change the password of your account.I have also forwarded your comments to our appropriate department, so that they are aware of the experience you've had recently.Further, I would like to inform you that the e-mail/SMS message you received wasn't from Amazon.comFor your protection, do not respond to it, and do not open any attachments or click any links it contains.We recommend that you send a new e-mail/SMS message and attach the e-mail/screenshot of the message you suspect is a fake, then send the e-mail to [redacted] .If you responded to the e-mail or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safeHowever, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account ( [redacted] ) and selecting "Change Account Settings." If you provided financial information, you may want to contact your bank or credit card provider.We also recommend running anti-virus or anti-malware software whenever you receive a suspicious e-mail, especially if you opened an attachment or visited a website that was linked in the e-mail.To learn more about ways to protect yourself from phishing, go to our Help pages: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Simple, you have not answered and resolved anything. SIMPLE: Why do you accept orders when you don't have products and secondly you have not mentioned anything about the disgraceful service provided by your Customer Services in Puerto Rico. I have spent hours on the phone. As per your manager, if I order something and chose the free shipping and someone chooses the paid shipping, he will get preference. You don't specify this when you take orders? BBB - the business has not answered anything. They accept orders even though they don't have the products, they don't update the customer, (even now its states on their site the backpack will be delivered today by 8pm, even though they don't have it), and lastly their customer service the least they can do is hire people who can at least speak and understand English instead of the one that cost them the least. Lastly, they should have an option where people can complain. Thank you Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the seller, QCQC.I checked and see that A-Z guarantee claim has been filed on your orderA refund was initiated for order # [redacted] on December 5, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.We hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Expected Out of Warranty From Samsung Important mainly because it was sent directly to you.Click to teach Gmail this conversation is not important amazon x samsung x Samsung Support < [redacted] @samsung.com> Nov (days ago) to me This is to Certify [redacted] that the phone is out of warrantyMODEL: [redacted] MOBILE, [redacted] IMEI: [redacted] Wrty Labor: 30.09.2016Wrty Parts: expected OUT OF WARRANTY I don't know how to add this other than copy and pastethey are lying I have sent this to them several timesI have emails to amazon and the seller I can send you

Complaint: [redacted] I am rejecting this response because:The representative is lying My order was never broken up into orders I ordered things total all with the same GUARANTEED delivery date My order was broken up into different orders One of them arrived, the one that I am filing the complaint about did not I have attached a screenshot of the order Sincerely, [redacted] ***

Hello,While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decisionSincerely,Merchant Review TeamAmazon.com

Hello,I'm Diana from Amazon.caI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the correspondence and I'm sorry to learn about the issues with your order# [redacted] I've verified that the Amazon Basics Pet Training and Puppy Pads, Regular - Count has been cancelled from your order and you have not been chargedWhen you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is cancelledShould you have any questions about the authorization, I'd request you to contact your bank for assistanceThey may be able to tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com