Amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know you have not received your order # [redacted] I realize the fact you have been waiting to receive this order and it never arrived is understandably frustratingThis order was shipped via UPS carrier and tracking was not updated by the carrier.Considering the package as lost we issued a full refund of $for this order towards your original payment methodAdditionally, to make up for the inconvenience and as an exception we issued a promotional credit of $20.00, a free one month prime extension and additional refund of $for the price difference on the new order that you placed # [redacted] .I apologise for any confusion and incorrect information provided to you by our customer service teamWe've issued a full refund for the item that you have not received and provided credits as compensationUnfortunately, we are unable to provide any other credit and I hope you understand our limitations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry about this issueI see that our account specialists have sent you email informing the same and requested to provide required informationPlease reply to the email received from our account specialists for further assistance.We understand your viewpoint, and we're sorry that you're so disappointed.We respect your opinions and value your feedback and won't be able to offer any additional insight or action.Regards,MaryaAmazon.comhttp://www.amazon.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you very much for making us aware of this experienceUpon checking your account, I can see the in order to qualify for the $credit offer, you must:Be an Amazon Prime member that has never made a reorder with Alexa Voice ShoppingOrder a physical product in your Amazon.com Order History of at least $10.A $promotional credit is added to your account and it is still active on your accountThe $credit will appear in your shopping cart the next time you check out with an eligible itemCredit only applies to products sold by Amazon.com or Amazon Digital Services LLC (look for "sold by Amazon.com" or “sold by Amazon Digital Services LLC” on the product detail page)Products sold by third-party sellers or other Amazon entities will not qualify for this offer, even if "fulfilled by Amazon.com" or "Prime Eligible.”The credit does not apply to digital content or to orders placed through voice shopping using AlexaCredit may not be redeemed for Amazon Gift CardsTaxes, shipping and handling, and gift wrap charges do not apply when determining minimum purchase amountShipping charges and taxes may apply to discounted and free promotional itemsIf any of the products or content related to this offer are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.I hope this information has been helpful, and we look forward to seeing you again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, our supply of some items is limited, and these products sell out quickly.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your unpleasant experience with AmazonPlease allow me to look into this.I've verified your order and see that you wanted to change the payment method after placing the orderPlease understand that there is no option to change the payment method for that particular order, since the item has already been shipped.If you would like to get refund to the same card, please return the item to us so that we can issue refund to your cardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth TAmazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As promised, I've sent a followup email to you on July 11, However, I'm reiterating it here just in case if you have missed my followup email.I've checked and confirmed from our Digital team that this device has a 90-day Limited Warranty and serviceMore information can be found on:https://www.amazon.com/dp/B018Y227MY under Technical Details>Warranty and Service.Further, I see that there is no extended warranty purchasedIf you have purchased the extended warranty outside amazon, you may contact the provider.However, I did see that you have contacted our customer support team after my followup email and they have offered a fire tablet at reduced price as an exceptionIf you are interested, you may select that optionBut we can't offer a full refund or a free replacement.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the problem you've had in sending the books to the winners and understand that this has been a disappointing experience for youIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.To determine what is the exact issue and what went wrong, I'm collaborating with our concerned team and personally following up with this issue on your behalf.I assure a write back on the same email address once I get an update from them and request you to give me 2-business daysWe'll do our best to investigate this matter and make sure that appropriate actions are taken.I realize that at this point of time asking you to wait for additional days can be frustrating, but please understand that it is very important for us that we provide you with accurate and expedient resolution.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: We response the dispute on time, however the response wasn't recorder probably due to bug at Amazon website, we discussed with customer after the case was closed in his favor by phone and solve his "issue" The "issue" was that the buyer should asked us for the instructions to be sent to him by link as was specified in our listing and opened dispute claiming he doesn't know how to use the product since he didn't ask for the instructions yet.Sincerely, [redacted] ***

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm sorry to hear that your wife has been unable to access her amazon accountI've asked our account specialty team to re-review the account, but it'll take a 2- business days for them to get back to you.They will email with you an update.Thanks so much for your patience while our account specialty team works on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I need a confirmation email saying I will get the $promotional certificate and I need to see it in my account.I ordered two computers and I never canceled the second computerAmazon canceled the second computerI called [redacted] on Friday 12/29/and they were shipping the second computerI called [redacted] on 12/30/and they were confused why Amazon cancelled the second computer and said it was already shipped to me from their facility.The is part of the email I received from Amazon on 12/30/saying they canceled my order (NOT ME!):Hello,Due to a lack of availability, we will not be able to obtain the following item(s) from your order: "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard Drive, Windows Home 64-Bit"We've canceled the item(s) and apologize for the inconvenienceIf you see a charge for the canceled item, we will refund you within 1-business days Sincerely, [redacted] ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this may cause.I understand that you're concerned about the $promotional credit.I've checked your account and see that we received your return and refunded the amount originally charged to your credit card, $24.43.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correctYou do not receive a refund for any promotional discounts or coupons that were applied to an order.However as one time exception, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for your patience.I've checked with our appropriate team and confirmed that the access to your account has been reinstatedOur account specialists team has sent you a confirmation email on April Please check the email notification for more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ========================================

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I looked into your account and see the $charge you mentioned was processed on for your Amazon Prime membership renewal.You chose “Two-Day Delivery with a free trial of Amazon Prime” as the delivery method for the order you placed on July 13, Order # [redacted] .Since the Amazon Prime membership with One month Free trail started on Wednesday, July 13, and ended on Friday, August 12, 2016.Generally, If you don't wish to continue to a paid membership, you can opt out at any time during the trial period via Your Account.I've checked and found that as you haven't opt out your prime membership, your prime membership will automatically continue to the paid membership and hence you've been charged.You can manage your Prime membership here: [redacted] More information about Amazon Prime benefits is available on our Help pages: [redacted] After reviewing this situation, I've confirmed a chargeback was filed on this chargeA chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transaction.In order to know status of your refund, you'll need to get in touch with Credit card company.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Dear [redacted] , I'm Vijay K***r from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear there was a problem with order # [redacted] from Quality Homestead Wares Because the order was placed more than days ago on June 3, 2015, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause As informed earlier, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center For more information about our A-to-z Guarantee, please go to our Help pages: http://www.amazon.com/help/a-to-z-guarantee I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response We appreciate your business and hope to have the opportunity to serve you again in the future Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: [redacted] I am rejecting this response because: I've been told the same thing by amazon over and over" your refund of $has been processed to your Gift card balance with in to business days" such commitment was received on Sepfrom Bella, an Amazon associate, which is biz days from todayHOWEVER, it hasn't happened as of todaybiz days is times exceeding your committed time windowI don't think any sensible customer would consider it's acceptableNot to mention the return product was received at your DC by the end of August Sincerely, [redacted] ***

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your order and understand your concern with the Order # [redacted] delivery On checking the order I see it was placed with Standard ShippingSome items listed on our site may only be shipped via Standard U.Sshipping or No-Rush ShippingIn this case, your "GIOVANNI COSMETICS - Eco Chic Direct LeaConditioner- Weightless Moisture For All Hair Types (Ounce)" was listed as containing hazardous materialAmazon Prime members still receive free shipping on these items if they're designated as eligible for Amazon PrimeHowever, we're unable to ship them via expedited shipping methodsThese items are noted with – day delivery messages in your search results and on the product pageWe've not changed the available shipping speeds for Prime eligible itemsWe've updated the Prime messaging on items not available for Two-Day Shipping due to special shipping characteristicsItems that cannot be shipped within two days will now have a message adjacent to the price on product detail pages and checkout indicating there is Free shipping.If an item is not eligible for Prime Two Day Shipping it will be only available to be shipped via Standard ShippingFurther, I also confirm the order was delivered by the given delivery dateYou can find more information about Prime eligible items here:www.amazon.com/gp/help/customer/display.html/?nodeId=201118050Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issue you had with your accountI understand you are upset.Adrian, to help you with the issue, I've reached out to the account specialists and explained your concernI would request you to give me 2-business days time so that they can investigate and take action.I will personally follwith the team and send you an email once the action is takenIf the account is reinstated, you will receive an email immediately from the account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’m sorry to you are experiencing issues with your Kindle fire tabletThe e-mail address you contacted us with doesn't have a Kindle fire tablets associated with itWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usYou can also contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am not the only one reporting thisShall I start linking post from people who also received multiple Amazon tablets with dead pixels? I purpose Amazon makes a public statement acknowledging the fact that over 50% of the fire tablets shipping in the last months are defectiveSincerely, [redacted]