Amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you have been charged sales tax on your order # [redacted] To help you with this, I've reached out to our Tax specialists team to work on a resolution since this is an unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patienceI'll be in touch shortly with a resolution for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delay in shipping your order # [redacted] I see that, we expect the order to be delivered between January 4, and January 11, I'd like to confirm that you'll get your item at the price you purchased itOur prices may fluctuate but it won't impact, post purchase.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedAs you've selected standard intl shipping method to China, it will take 9-days to deliver the package from the time it is shippedPlease understand that, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Our shipping options and instructions, including costs and time of delivery, are available on our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] If you don't receive your item by January 11, 2017, please feel free to contact us directly by replying to [email protected], so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Dear [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for your in-app.Please know that in-apps are not eligible for refund once they're deliveredI also see that we've already made multiple exceptions and process a refund on your recent ordersUnfortunately, we'll not be able to process any additonal refund on the delivered ordersI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem with your order # [redacted] .As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've checked UPS tracking [redacted] and see that this package was delivered on September I hope you're able to locate it: [redacted] Further, I see that a full refund of $has been issued for this order to Amazon.com Store card on September The refund is processed from our end and can no longer be canceledIt'll reflect on your card statement within next 3-business daysWe'll send an email once the refund is complete.If you've received the package, I'd like to offer a partial discount of $(which is 30% off order total)If this option works out, then please give us your permission to charge remaining amount of $Once we receive your permission, we'll charge your specified payment method.In case, the package hasn't reached you, then please accept the complete refund and same item can be ordered again from here: [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This complaint has been resolved the company has yet to contact me but my refund has been processed to my account Sincerely, [redacted]

Hello [redacted] * ***, I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our Reviews team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com account.While I would love to help you this issue, I've teamed up with our account specialists to confirm why your account was closedPlease provide me 2-Business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hi, I sincerely thank Amazon and the Revdex.com in this matter [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the delay in shipping your orderUpon checking I see that the item is not available with AmazonPlease understand that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentI also see that part of the order is delivered on October 19, 11:13:AMI've also checked and see that part of the order is not shipped yet but the shipment has entered advanced shipping processIn this case, we do not have an option to issue a refundIf you do not wish to keep the items you can either refuse the items on delivery or return the items through our online return centerTo return the item, go to our Online Returns Center:www.amazon.com/returnsThe Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to usOnce the carrier has received your package, it can take up to two weeks for us to receive and process your return.I hope this information helps! We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As usual, Amazon is making this far more difficult than it needs to be One of the things they've done is to create a lot of chaos and confusion by forcing me ot make many (more than so far) phone calls in an effort to resolve this issue They've also created more problems by failing to provide me with clear answers, accurate information, or actions within their powers to resolve these issues Right now, i'm waiting on: 1) A refund for the pants 2) My package to be returned, that was picked up by mistake on Friday November 4th Sincerely, [redacted] ***

Hello, We have looked into this case again, we had mailed seller on 1/22/and there was no response received for this correspondence, hence seller was faultedIn summary seller was faulted for no reply Sincerely, Sharieff

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you're unable to access your Audible account and books.To help you with this, I've reached out to our Audible team to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Again I have contacted the bank and, as I have stated many times, they have told me there is no refund for that amount from Amazon.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:By Amazon's own admission this issue has not been resolvedThey falsely state that the seller is working with them to resolve the issueThey have not asked for my assistance on anything nor is there anything I am currently working with them onI continue to contact them asking for reasons to be given for the delay in issuing the shipping label refund and keep getting no response other than, "our team is working on it"That is the extent of my so called cooperation regarding this issueThere is no "error" that needs to be investigated in regards to the outstanding refundThe situation is simple - three shipping labels were purchased via Amazon, they were never used, and a void label request was submitted on all three label within a day or original purchaseThere is nothing to "investigate" here and absolutely no reason a simple refund for unused shipping labels should still be outstanding days laterAmazon's own policy as communicated on multiple occasions in writing to me is that the maximum time for processing label refunds without a stamps.com account is daysThis issue is not resolved in the slightest and this is an incredibly simple issue to resolveLabels weren't used, void request promptly and properly submitted, money paid for labels should be refundedAmazon's own response is the perfect example of the generic "we're looking into it" response that is the only response I have ever received regarding this issue Sincerely, [redacted]

Hello, We are unable to provide the buyer a refund for this claimThe buyer of this order was communicated that he has returned the item to the sellerSince we are not provided with a valid tracking number, we have no evidence that the seller received your returnThe seller stated that your package did not arrive, and the return information provided by buyer does not prove that the package was delivered to the seller In summery we are unable to provide the buyer with a refund because there is no evidence issued to prove that the merchandise is returned to seller Sincerely,

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've received the wrong color bassinet from your order # [redacted] .I completely understand the disappointment you've had with your baby registry orderIt's not our intent to let a customer down, but have a pleasant shopping experience at Amazon.comWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our internal department for review.I see that this order was placed on November 6, which is sold by Dainty Baby, fulfilled by Amazon.com on our websiteSince your order was placed with Dainty Baby, a seller on our website, we can't replace items sold by them that are fulfilled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/o/tg/browse/-/ [redacted] )Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventoryIn this case, we've requested a full refund for the shipment.I understand you placed a new order # [redacted] for the bassinet on November 24, I checked the tracking number on FedEx website ( [redacted] ) and see that it is scheduled to arrive on November 26, by 12:00.I have applied a $promotional certificate to your account as an apologyWhile you'll do not see this on your account, you will see it deducted from your next purchase of merchandise sold and shipped by Amazon.com immediately before you place your orderHowever, I hope you'll understand that we are unable to offer the compensation you've requested in relation to this matterI am sorry for the inconvenience this may have caused.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.If your package doesn't turn up by the end of that day, please reply to this email and let us knowWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry the [redacted] Brisbane Glider & Ottoman Set you received was damaged.Since the item came from inventory owned by a third-party seller " [redacted] ", We are not able to send you replacement for the ottoman portion.The gift purchaser filed A-to-z Guarantee claim of $for the damaged set After investigating A-to-z claim was granted and refund was issued to purchaser original payment method.In most cases, once a refund has been submitted, the issuing bank will post it to his account within 3-business days when issued to a credit cardThis time frame may vary from one financial institution to another.Please check with the gift purchaser about refundI apologize for any inconvenience, but hope this helps.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello, We have looked into the issue and credited the seller for this transaction. In summary we have taken action requested by the seller and given a full credit for this transaction. Regards.

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the item you received is defectiveThis is really not what we want you to experience.I've checked your order# [redacted] and see that the item was delivered to freight forward addressSince this item was sent to a freight forwarder, we're unable to replace or refund it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return mailing label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return mailing label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this mailing label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani