Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I want to accept offer # to have the money refunded to my *** Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This complaint has been resolved the company has yet to contact me but my refund has been processed to my account Sincerely, [redacted]

Dear [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for your in-app.Please know that in-apps are not eligible for refund once they're deliveredI also see that we've already made multiple exceptions and process a refund on your recent ordersUnfortunately, we'll not be able to process any additonal refund on the delivered ordersI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order of "OtterBox Defender Series Case with Screen Protector and Stand for iPad 4th Generation, iPad and - Navy/Blue"This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.All products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine products.Additionally, counterfeit items aren't something we support and is against our merchant terms and conditions.I've forwarded the details you sent us to our investigations teamPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.Upon checking, I see that we've requested a refund for $on Friday, August 12, This refund will go through within the next 3-business days and will appear as a credit on your billing statement.Once processed, you'll also be able to see the refund request here:www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Also, there's no need to return the item to usYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.Thank you so much for taking the time to bring this to our attentionI'll be sure to forward this to our appropriate department for further investigationIf you have any further questions, feel free to reply directly to this e-mail to reach me.I hope this solution works for youWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the item arrived empty and it could be at Amazons fault please refund or I will force legal actions I will take nothing less than a refundSincerely, [redacted]

Hello, We are unable to provide the buyer a refund for this claimThe buyer of this order was communicated that he has returned the item to the sellerSince we are not provided with a valid tracking number, we have no evidence that the seller received your returnThe seller stated that your package did not arrive, and the return information provided by buyer does not prove that the package was delivered to the seller In summery we are unable to provide the buyer with a refund because there is no evidence issued to prove that the merchandise is returned to seller Sincerely,

Complaint: [redacted] I am rejecting this response because: They have known about the issue since the beginning and still refused to take care of it Sincerely, [redacted]

Hi, I sincerely thank Amazon and the Revdex.com in this matter [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] * ***, I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our Reviews team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***, Thanks for writing to us. I can understand that you are not aware of this advanced gift card credit and I'm sorry for the inconvenience caused. However, when a trade in is created and you have selected an advanced gift card payment option, the gift card will be credited within seconds as soon as the trade in was created and that was system automated. I've checked your account and see that you have been a long term customer of amazon and I do not want to disappoint you. As a one time exception, I can cancel this gift card of $103.13 and issue the same refund of $103.13 to your store card if this is fine with you. As this was a higher amount, I'm not able to process refund on the same card from which it was charged. Instead, I can issue the same refund on one of your recent order to your amazon store card. We look forward seeing you again soon. Regards, Wilmani

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com account.While I would love to help you this issue, I've teamed up with our account specialists to confirm why your account was closedPlease provide me 2-Business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem with your order # [redacted] .As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've checked UPS tracking [redacted] and see that this package was delivered on September I hope you're able to locate it: [redacted] Further, I see that a full refund of $has been issued for this order to Amazon.com Store card on September The refund is processed from our end and can no longer be canceledIt'll reflect on your card statement within next 3-business daysWe'll send an email once the refund is complete.If you've received the package, I'd like to offer a partial discount of $(which is 30% off order total)If this option works out, then please give us your permission to charge remaining amount of $Once we receive your permission, we'll charge your specified payment method.In case, the package hasn't reached you, then please accept the complete refund and same item can be ordered again from here: [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,We are writing regarding Dispute ID [redacted] | Order ID [redacted] We cannot take action as requested by buyer because, the tracking number provided by buyer doesn't shows any updates or delivery to seller.Due to lack of evidence that, this item was delivered back to seller, the claim has been deniedSincerely,Vishnudeep K

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you have been charged sales tax on your order # [redacted] To help you with this, I've reached out to our Tax specialists team to work on a resolution since this is an unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patienceI'll be in touch shortly with a resolution for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the recent subscribe and save order.All Subscribe & Save orders are eligible to receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.We’re continuously working to provide the best possible prices and prices do change from time to timeFor more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveWhile I see our customer service has made an exception and issued a refund in the form of Amazon.com gift card, we are unable to reverse or change the refund method.If you have any questions about how to redeem or use your gift card, you can visit the following http://www.amazon.com/help/giftcardsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:your policy has created a fraudulent act which you're not taking repponsibility forYou have allowed someone to be refunded before ever allowing them to send my Radar detector back to me which means I am not out of money I'm out of my Radar dectector which you allowed them to steali want my money and or my detector back! Stop replying with your useless broken record Sincerely, [redacted]

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your recent experience with us, I understand you'd like Jeff to respond to you, but regrettably his schedule doesn't allow him to answer directlyWhile he does review each message addressed to him, he's asked me to respond on his behalf.Our Prime delivery estimate is based on a combination of factors: where we have inventory, the delivery address you provided, the shipping speed you chose, and how quickly we can obtain and assemble your order.We will be happy to investigate the reason for the delay in the delivery of the particular order, in order for us to do that, you will need to write us back with the order # and the email address that was used to place the order.To make sure our Prime team is aware of this delay, I've reported the issue to them, we will make sure that this isn't repeated in the future.***, please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this to our attentionI apologize you had a poor customer experience but you did the right thing by letting us know this happened.I can certainly understand how inconvenient and frustrating this entire experience was, but also you were retrocharged in error This is certainly not the experience we want for our customersI've provided the appropriate coaching opportunities to our customer support management team to ensure our Customer Service is adhering to the standards you've come to expect with us.I've requested a refund of the retrocharge and you should see a refund to your credit card soon for $296.79, the amount we'd charged to your card.I hope you will accept our apologies for the trouble you've hadThank you for contacting Amazon.com.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello Mrs [redacted] ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The order on the account is unauthorizedAccount remains closed.We'll not be able to offer any additional insight or action on these matters.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com