Amazon.com

RevDex.com:Finally, this is all I ever asked for in the first place! Amazon must really have money to burn, tying up 4 different customer representatives over the course of two weeks regarding a paltry $65, not to mention all of the BBB's time and mine which was wasted pursuing this simple matter.I'm not a happy camper regarding the enormous effort on my part that it took to resolve this, but I accept the resolution. As a result, I was able to successfully order the item today at the original price offered to me.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com, We have resolved the issue thank you Sincerely, [redacted]

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent order, and I appreciate you making us aware of your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.As an Amazon.com customer we want to you have outstanding service whether you're working with Amazon.com customer service or with one of our carriers, and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsWhen you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] So you are saying you closed my amazon account for who knows what, and you can't even give me a reason for it?!?!?!?!? That's ridiculous! I spent money on this site, and had a $gift card balance!!!Sure, you can close my amazon accountAs long as you give me my $back! You are stealing money from me by closing my account for NO REASON AT ALL and not issuing a refund anywayWhich is ILLEGALI didn't break any rules of the siteThis is OUTRAGEOUS! Sincerely, [redacted]

Hello ***I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like the amount to be refunded.**, I've checked the order tracking details and confirm that the package is delivered to you on June 6, 2017, please check with other household members or neighbors to know if they accepted the delivery.Since the tracking details show delivered, we will not be able to refund the charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you in accessing your account.I understand your concern regarding the refunds pending on your account.On priority, I've engaged our Account specialists team and requested them to investigate this issue furtherI'll be personally following up with your order and as soon as receive an update from our team, I'll update the same with you.I'll write back to you in 2-business days with an update on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm very sorry to hear of the problems you had with "Corsair RMi Series, RM1000i, 1000 Watt (1000W), Fully Modular Power Supply, 80+ Gold Certified, 10 year warranty".As informed earlier, I see that we've requested a refund for $200.19, which includes the cost of the item and its associated shipping costs. This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement. Please note that this does not include your bank's processing time.I am sorry, Unfortunately, we wont be able to issue any more refunds, I have forwarded this issue to our right team for review. Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Kindle Fire DeviceI understand you're upset.In this case, I've checked and would like to inform you that if your Kindle e-reader or Fire tablet is defective, we will replace it with a new or refurbished device under the terms of the Limited WarrantyA refurbished device has been tested and verified to be working properly by Amazon.I can assure you that your replacement device meets our quality standards.For more information about the Limited Warranty for Kindle e-readers or Fire tablets, go to:http://www.amazon.com/gp/help/customer/display.html?&nodeId= [redacted] If you still want to return it for a refund, then please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I pay for two day delivery and that is what I expect If Amazon's warehouse could not ship the item the day I order it, they should have sent it next day air the next day I will not let Amazon problems become mine.Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.Firstly, I'm sorry for the disappointing experience you had with the order and customer service.I've forwarded the... feedback to the appropriate supervisory team so that proper training can be provided to assist better in future.While I understand the replacement should have been sent as soon as possible. Unfortunately we didn't have an option to overnight it.Instead, I've issued full refund on both the orders. The refund should be seen within 24 hours in your gift card balance. You need not return the damaged book. You can dispose it. Also Kindly accept the refund on the replacement order as a good will gesture.***, I understand this has been frustrating. Please be assured that I've let the appropriate teams know about the issue and they will work on avoiding these issues from happening in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received wrong itemThis is really not what we want you to experience.I've checked your order# [redacted] and see that it was placed with sold and shipped by a third party seller "Shop Chimney"These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I see that a full refund of amount $was issued to your original payment method and this will get credited in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please understand that we can't be able to replace the third party itemsYou may reorder this item if you still need it.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted] ,I'm S [redacted] of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about this error.I've confirmed that we mistakenly charged you for order # [redacted] I've contacted the appropriate department so they can investigate this situation to avoid such issues in future.I've requested a refund of $to your original payment method cardYou'll see the refund on your PIN-less debit card after business daysIn most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within business daysIf you're still not seeing your refund, please contact your issuing bank for further assistanceThey can clarify how long it'll take to post the refund to your account.We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:as provided in original Complaint - the seller stated in their email "I did not need to return the item" they have lost an active client as a result of this issueAmazon's follwas useless ! Sincerely, [redacted]

Hello,Please note that the seller has already issued a refund against the dispute filed by the buyerThey can check the status of their refund on the "Your Orders" page in the Your Account section of our website.-- Refund Date: 06/16/2017-- Refund Amount: $45.46If the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountSincerely,

Complaint: [redacted] I am rejecting this response because: That is not trueAmazon gives special permission for someone to have two separate accountsWhich I gotThis account got suspended before that account so it can not be because of that claimAnd that account as well got suspended for the same reason as this account because of amazon overstock loads that I sold on Amazon and Amazon claimed it's counterfeitI beg of you not to let these Amazon bullies get away with ruining a my families livelihoodSincerely, [redacted] ***

Hello, We are writing regarding Dispute ID [redacted] | Order ID [redacted] Note that buyer is not eligible for A-Z Guarantee claim because the buyer failed to return the item within days of receiptThe seller claims he didn't receive the return and the tracking number provided by buyer doesn't have signature deliverySince buyer violated the posted return policy of Amazon.com, buyer is not eligible for a claimWe cannot take action as requested by the buyerSincerely,Vishnudeep K

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Amazon, Thank you for sending a replacement tablet to my nephew I appreciate your assistance to resolve this matter Sincerely, [redacted]

Hello,I have reviewed the buyer’s claim and the information they have provided for order [redacted] .Although we understand their position, buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if buyer contacts them.Sincerely,

Complaint: [redacted] I am rejecting this response because:there was no reason to terminate my seller’s agreement in any account I have or had in the past.Amazon should be more transparantI insist to get more information so I can repspond.I never misuse any Amazon account.I have been an Amazon customer since 1999.I demand more detailed answers to allow me to prove them wrong Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the cancellation of your order # [redacted] .As mentioned earlier, this order was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with PoE Ports 53W (FS108PNA)" which was not part of that deal.However, we've made an exception and honored this price for one quantity of this item and the order # [redacted] has been deliveredUnfortunately, we'll not be able to honor this price for all quantities.The item "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $Here's the product link:http://amzn.to/2cHrurWI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com