Amazon.com

Complaint: [redacted] I am rejecting this response because: I am rejecting Amazon’s response, due to the fact every major organization, a big enterprise such as Amazon have the latest technology to handle a small task as removing my personal information from the search enginesHad I not experience from other 3rdd parties, than I would have believed Amazon’s lie that they are unable to remove the URL review I made over years agoI am so sorry for you Amazon that your leaders are such a low class, unempathic people For those who turned their back in doing the right thing, I pray something worse on you gets spread all over the search engine, and then there is nothing no one can do to remove the damning information on youStarting with Jeffrey B [redacted] and his gang I do not accept your response, because you have made NO EFFORT to take down my profile from the search enginesYou could have your Techs do an API, or deindexed or use a tool that every company has called “take down profile”, but you chose not to do so For a billion dollar company, you’re telling me you don’t have the resources to remove my profileWho’s lying here????? Exactly Amazon, SHAME on YOU!!!!! I hope you lose millions and billions in your business Sincerely, [redacted]

I received the gift card through a text message Here is what I believe to be the gift card "number" from text message: [redacted]

Complaint: [redacted] I am rejecting this response because: I was not treated niceley and with respectI was accused of being a lierI asked to close my account several timesI reset my password and I still cannot log inI want some type of compensation for the inconvenience plus the book shipped as a courtesy The refund was issued for transactions I did not makeIngot nothing for all the troubleI will pursue this issue for as long and hard as I can until I am satisfied Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Good day I have attached the shipping invoice as requested I filed a claim with your CS department with all these files, but now you have them as well I have attached chat session transcripts with your CS representatives who I made sure to be extremely detailed in my requests and confirming their direction on how to mail back the item and if I would be reimbursed in full I was told I would be, thus I would simply expect this to be adhered to I really like the company and believe I have purchased over items in the last year or so and this is only the 2nd item I have ever had to return I would like to note I look forward to resolving this dispute Sincerely, [redacted]

Hello, We have decided to restore access to this buyers accountThe customer can now sign in to place orders and access the gift card balance on the accountAn email was sent informing them of this decision on 12/15/ Thank you, Amazon.com - Account Specialist

Greetings from Amazon.com,We announce changes that will affect sellers through their selling accountIt's the Sellers responsibility to check these announcements to see all changes/updates on our Policy.This specific change the Seller is referring to was announced to all Sellers in their Selling account on February 01, 2017.We don't credit Sellers for fee changes.Regards,

Hello ***,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, but I wasn't able to determine exactly what kind of help you need from your e-mail messageI couldn't find any transactions on your account so please write back with more information, and we'll be glad to help.You can also contact us by phone or chat by visiting our Contact Us page (www.amazon.com/contact-us)We're available hours a day, days a week.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com=================================

Greetings from Amazon.com,Thank you so much for your timeThe per-item shipping amount charged to buyers and credited to sellers is designed to cover the cost of shipping most products in the catalog, however in some cases this credit may be less than the actual costs of shippingAs indicated in the help page below, "You must ship orders even if the shipping credit is less than your total shipping costs.": Shipping Credits for Individual Sellers https://sellercentral.amazon.com/gp/help/201051980?referral= [redacted] Accepting these terms is required to be able to sell as an Individual Seller on Amazon.comWhen a seller is listing products, it's important to take into account the shipping costs in relation to the weight of the product when pricing the product on Amazon.comUltimately, the seller is responsible to ensure the price they are listing their product takes into account any costs of shipping not covered by the shipping creditIf the seller wishes to set their own shipping fees, they will need to have a Professional Selling Account as indicated in the help page below:Selling Plans https://sellercentral.amazon.com/gp/help/64491Thank you so much your understanding and please have a lovely day

Hello [redacted] ,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you had trouble with your order # [redacted] and OJCommerce couldn't assist youAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeFor eligible orders, you can file a claim by entering your order number [redacted] here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Revdex.com: While I am pleased Amazon.com finally reimbursed me, I am not pleased by the work I had to do to get reimbursedI want to note that it took a month and a half for Amazon to reimburse meOver this time period, I my claim through Amazon's A to Z claims process was denied and I appealed it twiceWhen I continued to be denied reimbursement, I filed this Revdex.com complaint, which also, initially, did not lead to reimbursementI ended up emailing Jeff Bezos, the CEO of Amazon directly several timesOnly after my last email to Bezos telling him I was the victim of a fake seller and fake tracking numbers and that I was going to file an internet fraud complaint with the FBI did Amazon finally reimburse me [redacted]

Hello ***, I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I appreciate your diligence in ensuring we take a serious look at your concernI have researched on the issue, and see that the item "Sunbeam SBPocket Under the Bed Shoe Organizer, Black" was not available with us, and that being the reason, we were unable to ship the item to you.I have also tried to change the shipping method on the order to see if we can process the orderHowever, I see that the item still needs additional time to ship as we are still waiting for the stock from our respective vendors and couldn't ship the item in timeIn this case, I would request you to cancel the order and purchase it from our other sellers on the websiteTo help you with this, I have added the link below.https://www.amazon.com/gp/offer-listing/B0089DRVQ6/ref=dp_olp_new_mbc?ie=U...⇄ I see that you have been a wonderful customer and Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.I've forwarded your feedback to our inventory team so that they can look into this instance and make sure that these instances are not repeated in the future.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The response was clearly provided without reading the complaint, and indeed without reading the material and documentation that has been provided There was indeed a reverse charge on February 20th, but that reflects that we placed a dispute on the charge with our credit card company In March, after Amazon's commitment to assist in closure of this case, we removed the dispute on the charge with the bank, and original amount was again charged to our account SO AGAIN: Charge of the full amount on or around January 4th Reverse charge (credit) on February 20th Completion of full charge on or around March 20th SO AGAIN: Charged TWICE, credit ONCE Merchandise has been returned WE ARE STILL OWED THE FULL AMOUNT OF THE PURCHASE Sincerely,Maria [redacted] L [redacted]

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the replacement order # [redacted] I've checked the replacement order and see that the order has been already shipped and the expected delivery date for this order is on December 29, Please understand, at this point of time, I do not have an option to expedite the shipping process of this orderI'm really sorry about thatHowever, to make up for the inconvenience this has caused, I've gone ahead and issued a refund in the amount of $as a 20% discount towards your original payment methodYou'll see the refund on your PIN-less debit card within business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] While I know any apology I make can not make up for the negative experience you had with your order, please know we took this situation very seriously and I'm extremely sorry for the inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upsetI'm sorry about the unsatisfactory experience you had with seller on our websiteThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.Upon checking, I see that seller have issued you full refund of $on this item "Little Giant RevolutionXE Multi-Use Ladder, 22-Foot" on Tuesday, December 13, Refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsYou may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ do understand your concern about price match issuePricing for merchant items are determined by the individual merchant--not by Amazon.comWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It doesn't offer to have the erroneous entry on my bank statement TOTALLY EXPUNGED, which Bank of America claims CAN be done, and my wife confirms that, because she was a Customer Service Representative for years with them Allow me to illustrate the problem with this analogy: If I was a prison inmate serving a sentence and I was suddenly found NOT GUILTY, my "criminal record" would VANISH (be expunged) and there would be no mention of it anywhere, as if it NEVER OCCURRED I want the same thing done with the basnk recotds for this NON-transaction Another reason for this demand, is that certain bank charges MIGHT be associated with a NON-transaction, and additionally, one cannot "REFUND" a charge that NEVER HAPPENED Because the transaction NEVER HAPPENED, there must be NO RECORD of it with my bank, with Amazon can EXPUNGE And by the way, I am a very happy Amazon Customer and will continue to be one Sincerely, [redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back with additional information.I've researched your account and see our account specialist team is still waiting for a reply from your endHere is the email notification which was sent to you multiple times._____________________________Hello,We have removed your access to this account because the billing details for your Visa ending in [redacted] did not match the details on file with the card issuerYou will not be able to access your account or place orders with us until we confirm your information.You can help us resolve this issue by replying to this message with the billing name, address, and phone number that you registered to your cardPlease be sure to reply from the email address that you registered to your Amazon.com account.If you have recently moved, you may need to update your information with the card issuer before you reply to this message.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team cannot access these details or share more information about this issueThey can only verify that we sent this request.We ask that you not open new accounts because any order that you place may be delayed._______________________________As requested by our account specialist team, please send a reply with the requested details and they'll be happy to help you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com=====================================

Hello ***,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your Nexus phone isn't functioning anymore.I've checked your order # [redacted] and see that quantity of this phone were placed in different colors on April From your complaint, I was unsure of exact phone you're referring to:1) 'Motorola Nexus cellphone, 64GB, Midnight Blue' was placed as sold by a merchant, Edge Cellular, and shipped by AmazonSome items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled by Amazon"Usually, inventory with any merchant keeps changing constantly.2) 'Motorola Nexus cellphone, 64GB, Cloud White' was placed with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.While both of these phones were shipped to you directly from an Amazon.com fulfillment center, we're unable to check item details before shipping or replace the entire merchant item.We accept the return of most merchandise as long as it's returned in new condition within days of deliveryIt looks like the return window for your phones ended on May However, because of the circumstances, I've made a one-time exceptionYou're welcome to return the defective phone for a full refund.To proceed further, I need the exact color of the defective phoneI request you to reply to this email with phone color, so that we can provide a pre-paid UPS drop-off return label at our expense.I've searched our website and see that same phone is available as sold by different third party marketplace sellersSince the seller maintains his own items, we're unable to edit price on seller itemIf you're still interested in same item, you may place a new order from below link:https://www.amazon.com/Motorola-Nexus-Cellphone-Discontinued-Manufacturer/d...⇄ value our customers and want them to have an outstanding experience every time they shop on our websiteI'm sorry, if your experience wasn't positive as you've anticipated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry we haven't received your traorder (# [redacted] ) yetDue to the amount of time that's passed, the item may have been lost in shipping and marked incorrectly as deliveredWe are still investigating this issue with UPS.I've applied $gift card to your account using one of your previous orders as a sourceYou'll see gift card on your account in the next 3-business days.You can view your balance and activity here: [redacted] We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your "Aerogramme [Vinyl]" arrived.We make every attempt to pack items securely to protect them during shipping, but sometimes damage does occurWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ checked your order # [redacted] and see the item was ordered from itembazaar, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, please return the item for a full refund by using the following return label link: [redacted] If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print the label for youAlso, public libraries usually have computers and printers you can use--often free of chargeIf you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlIf you still want the item please place a new order for it (which is shipped by Amazon.com) with One day shipping and write back to us with the order number, so that we will refund the shipping cost.I realize your experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding your account.I've personally reached out to our Account specialist team and they've took necessary steps and restored your access to this accountYou can now sign in and place orders.For your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted] -- Items in Order: Acer Aspire E E5-575G-57D15.6-InchesPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com