Amazon.com

Hello [redacted] ,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused.I see you placed this order with our subsidiary Warehouse Deals which offers deep discounts on open-box, like-new and used products on Amazon.com.With Warehouse Deals' inventory constantly changing, we're neither able to replace your orderPlease visit our help pages for complete details on Warehouse Deals:http://www.amazon.com/b?node=10158976011I see that you've contacted our customer service about the price matchI want to assure you the information you received from our customer service on Wednesday, September is correctWe do not offer price match for same item from other sellers to items listed through Warehouse Deals.As per return tracking information, I see that this package is in still in return transitAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then refunded after it's processedWe'll send an email once the refund is issuedI expect your return to complete soon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of your order and see you've filed a charge dispute with your bankAs you have disputed the charge, we aren't able to proceed with the A-z guarantee claimYou can find more information here:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ [redacted] At this point of time, we aren't able to issue refund or proceed with our A-z guarantee claim as the dispute is still being processed by your bank and pending an outcome of the charge disputeIn this case, I'd suggest you to contact your bank regarding the status of the dispute.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI understand you didn't receive prime Order #: [redacted] on time and had to contact us please accept my sincere apologies for the inconvenience caused.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on May 13, I hope this helpsWe value the trust you have on us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the refund for Kindle Unlimited subscription.I've checked and confirm that a refund of $for the Kindle Unlimited subscription was issued on September 30, when you contacted our customer service team.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another and we are unable to speed up the process.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsWhen you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear you're having trouble accessing your account In this case, I request you to please try resetting the passwordSince our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week http://www.amazon.com/passwordreset If you still face any issues please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C Amazon.com http://www.amazon.com / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: Please send me a return labelI want to return the item and be done with itMy bank states I was CHARGEDIt's not an authorization, and YOUR EMPLOYEE told me YOUR SYSTEM was messed upSo amazon yet again, messed up my accountAnd IM paying for itPlease send me a return labelI want nothing to do with Amazon again after this Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely,*** [redacted] I don't know what their response means I need layman termsit sounds like they have an issue with me opening accountsThat's understandable but my argument to that would be I only opened an additional accounts because my original account was blocked for no reasonSo I wanted to sell andi assumed I could by making another account amazon sure as well allow me to buy which is messed up I need my account reinstated I'm still unsure of the issue you have yet to tell me

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to learn about your recent experience with amazon.comThis is really not what we want you to experience To help resolve this issue, I've collaborated with our specialist team and I would request you to allow us 2-Business days to get back to you as soon as I receive an update from the team regarding this issue I appreciate your patience while I continue to work on this issue Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Complaint: [redacted] I am rejecting this response because:Regarding Complaint # [redacted] filed on 4/4/2017, the issue is not resolved On 4/7/2017, Wilmani from Amazon.com responded to my complaint and asked for me to give them 2-business days to respond about restoring my account to my new email address Wilmani stated (copy of that message below) that he/she would like to resolve the issue to my satisfaction and looked forward to seeing me [as a customer] again I accepted that their resolution was acceptable - provided that they would indeed allow me to access all things related to my account through my current email address I have had no communication since accepting that offer of resolution on 4/11/2017.Sincerely, [redacted] ***

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your account.I was looking into your issue and noticed our Account Specialists have already reinstated your accountI've contacted the appropriate department so they can investigate this situation to avoid situations like this in the future.I understand that you've already purchased the items from eBayHence, I've requested a refund of $ to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.Regarding account close: I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Pay account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :h [redacted] If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is unacceptableDid you not read my complaint? I called in on Oct to have those charges removed and stated I did not want the trialSo, why did they show up again in November Either your staff is incompenent or your company is a scamI need the charges refunded from September as wellLike I said, I have never bought any books, just downloaded the free ones It is ashame how you get over on consumers with hidden fees The attachment explains this as well.Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized charges on your card.I've checked and see that our concerned department already investigated this issue and closed the fraudulent account which used these gift cardsHowever, to proceed further, you will need to dispute the charges with your bank.As mentioned by our account specialists, It may be helpful for you to know that under U.Sbanking regulations (Regulation Z - the Truth in Lending Act), in most cases, you have the right to withhold the unauthorized charge from payments to your bank until the matter is resolvedWe also encourage you to report the crime to your local law enforcement officialsAlthough we can't provide you with any further details about the charge to your card, we'll cooperate with your bank or local law enforcement if they contact us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the gift card purchased.I've checked and see that it may have been used by someone elseWe are unable to resend or refund the gift card.I've reviewed all your contacts with our customer service team and I was to assure you that the response you received is correct.As we are unable to resend or issue refund, I request you to contact the bank that issued the credit card used to purchase the gift card(s) and dispute the chargeThe bank will send paperwork for you to sign to verify any unauthorized chargeYour bank will then pass the appropriate paperwork on to us.As mentioned in our gift card fine print, the risk of loss and title for gift cards pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicableWe are not responsible for lost or stolen gift cardsThe terms and conditions for Amazon.com Gift Cards are posted on our website here: [redacted] I understand this isn't the outcome you'd preferHowever, at this time we're unable to offer any other solution.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:is non-responsive to original complaintthey should have shipped the entire purchased items when it was available, and not wait until it was unavailable to use unavailability as a excuse nearly four months after order was placed, and months after a partial shipment was sent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I was on the phone with them for almost an hour trying to close the accountThey could not find it to closeThat is the reason for the complaint Sincerely, [redacted]

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund of Digital Music on your account.Since this is a unique situation, I'm collaborating with our Digital Music team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: saying that Amazon has our security in mind when it "hides" its log out option is unsatisfactory Best practices dictate that it should be as easy to log out as it is to log in Figuring out that you click on "hi ***" and then have to attempt to scroll down multiple times on the account drop down window to where it says "not ***? sign out" is ridiculous Sincerely, [redacted] ***

Hello [redacted] ,I'm Madhavi latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service when you contacted regarding the cancellation of your prime membership.Rest assured, I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to ensure we do everything possible to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.As a prime customer you intend to receive the ordered items ontime, but we haven't met that standardWith that said, I've forwarded your feedback to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a wholeWe'll investigate this issue further and take necessary steps to avoid such issues with your future orders.I understand your concern regarding the refund for the prime membershipI've confirmed your Amazon Prime membership has been canceledI see that partial refund of $was issuedTo correct this, I've issued balance refund in the amount of $49.50.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statementRegarding your order# 109-0815387-2697056, let us know if you prefer refund or replacement.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the recent card decline on order # [redacted] and the information you've been givenWhile I know you're disappointed with our stance on this matter, I want to assure you the information you've received from our customer service team is correct.I see that your order was cancelled because we were unable to charge your MasterCardAs the payment on the order has failed, you haven't been charged for any of the items; but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.As mentioned, the decision to accept or decline a charge is not made by usAfter we submit the charge to the bank, all decisions are made by the bank regarding the chargeUnfortunately, we are not informed of the reasons when a card is declined; the bank simply declines the charges when we submit them for approvalI’m not able to provide you with a definitive answer as to why these attempted charges were declined because the card issuer doesn’t provide us with those detailsIf you would like to get a definitive answer as to why the charge was declined, you'll need to contact the card issuer.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had regarding promotional code with purchase of " Forza Horizon ".Please do understand that as mentioned earlier by our CS team, bonus offer is limited to one per customer, so even though you ordered more than one item you should have only received one promotional code.Upon checking, I can confirm that you've received an email with promotional code on July 12, 6:PM which clearly states terms and conditions that this is one per customer account.I request you to please go through terms and conditions page which is listed below:http://www.amazon.com/gp/promotions/details/A2CKFVSV56YH7O?ref_=pe_1534260...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com