Amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed earlier, your account will be closed when the request comes from that account onlyWe will need you to write back from the original account for this complaint.I realize you're upset, however, we'll not be able to offer any additional insight or action on these matters for any requests that comes from this account regarding close of your other account, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the "BenQ BL2420PT 23.8" IPS Designer Monitor for Adobe Creative Cloud (WQHD 2560xIPS 100% sRGB DisplayPort HDMI DVI D-sub) , 60Hz refresh rate", I understand you are upset.As informed earlier, refunds would go back to the same payment method that was used to place the order, we will not be able to change the payment method.You may go ahead and re order the item from us here's the link:https://www.amazon.com/dp/B01LHYIATAI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters of providing refund, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Mahesh.VAmazon.comhttp://www.amazon.com

Hello, In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 2nd, The seller was notified of this decision by e-mail on that day We took these actions because this seller did not meet our performance targetsAmazon places a high importance on maintaining the trust of our millions of satisfied buyersWe have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactionsThese targets are published on our Seller Performance Measurement page in seller Help ( [redacted] ..)Amazon may remove the selling privileges of any seller that fails to meet these targets.The funds in the seller’s account were transferred on October 6th, 2014.After thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Hello ***,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recalled item from order # [redacted] .I'm very sorry for the negative encounter you had with our phone Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.I've checked your account and see that you've contacted our Chat customer service team on Thursday, June 9, 2:PM and see that a full refund of $has been issued for 'Nature Made Super B Complex Tablets, Count' to Visa card used on order [redacted] .In this case, there's no need to return the item to usYou're welcome to dispose of it.The refund is processing and it'll appear as a credit on your Visa statement within next 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Please be rest assured that, we don't expect you to return this recalled item or you won't be charged any amount for it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI hope you would consider this as an isolated issue and give us another opportunity to serve you better in future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, [redacted] **Amazon.comhttp://www.amazon.com

I want my 80$ its mine I rightfully paid for it that is defined as theft I dont want my account back I want a check for sent to my house or a gift card with on ot that I can give to someone else to use as a gift Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received any money back from amazonI have called multiple times about this with no resolution stillI would like this case to be opened back up Thanks! Sincerely, [redacted] ***

Hello [redacted] , I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand your concern about the overdraft fees you've been charged To help you, I've contacted our Billing Department and confirmed that they requested a refund of $to your card for the overdraft fees due to the prime membership This refund should go through within business days and will appear as a credit on your next debit card billing statementThey have also sent an email confirmation to your email address associated with amazon account I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com

still haven't addressed my refund or even acknowledged the evidence of my hacked accountIt' easyRefund me and send the money as a check Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the overdraft fee charged on your account and please accept our apologies for the inconvenience you had to place in this regardI've checked the previous correspondence and also your account and see that we have already refunded you for the Apps in fullThis refund was an exemption to our standard policy as this charge was not due to an error from our endUnfortunately, in this case we will not be able to refund you the overdraft fees.Please contact your issuing bank for further assistance regarding this matter.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Mythili,Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am still waiting for the $to post to my CC Sincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received the refund for the order # [redacted] you returned and I appreciate you taking the time in bringing this to our attention.I've checked and can confirm that we've successfully issued a refund of $in the form of Amazon.com gift card on August 15, The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm a member of the Amazon.com Payments team [redacted] received your email and requested that I research this issue and respond on his behalf.Due to the status of your account, funds will not be transferred to you until all open orders have shipped and any amounts paid for A-to-z claims on your orders have been deductedThis usually takes about days from the date your account was impacted, which was 02/12/2018, but funds may be held longerTo learn more about payment policies, search for "Getting Paid" in Seller Central Help

Hello, As stated previously, we have closed your claim for order [redacted] because you did not contact the seller to report the issue within days of receipt, or return the item within days of receipt as per Amazon's standard return guidelines.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if you contact them.Although we understand your position, we have reviewed this claim and we stand by our decision.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I checked your account and see that you were charged of $and $on October 18, and October 20, for the items listed below from order # [redacted] :Shippment#was charged $on October 18, 2016"NTW NHDMI2P-006P 6' Ultra HD PURE PRO 4K High Speed HDMI Cable Offers 4X The Clarity ""Sabrent USB TO SATA/IDE 2.5/3.5/-INCH Hard Drive Converter With Power Supply & LED Activity Lights[4TB Support] (USB-DSC5) "Shippment#Charged $on October 20, 2016"Seagate 500GB Gaming SSHD SATA 8GB NAND SATA 6Gb/s 2.5-Inch Internal Bare Drive (ST500LM000) "Even though you placed a single order, your purchase may be split into multiple shipments or even multiple ordersSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipments or ordersThe total amount charged should add up to the amount displayed when you placed your order.In this case, it appears we authorized the full amount of the order, $86.80, as we thought we could ship all the items at the same timeWe then found we could only send one item and we charged you $for itWhen we were able to ship the remaining items, we had to request new authorizations in the amount of $Your actual charges total $and any lingering authorizations should drop off in accordance with your issuing bank's procedures for holding authorizations.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] if you'd still like to close your account, I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.g., Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.)-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:https://www.amazon.com/gp/help/rsvp/rsvp-mi.htmlI hope this helpsWe look forward to seeing you again soon.Regards,Purna C [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon had sent an additional letter responding that it it rejected my opinion in the matter and any further replies to Amazon will not be answered and they will do nothing to satisfy the issueIn this case I want nothing more to do with their company as they have stolen my money Sincerely, [redacted]

Hello [redacted] ,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the return shipping charged for the order # [redacted] I've checked and see that you've contacted our Executive Customer Relations team on February 6, and see that the refund of $for the remaining balance for Order ID: [redacted] has been issuedThe funds will revert back to your original payment method within 3-business days or sooner, depending on your bank's processing times.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your recent experience with an Amazon and for the negative encounters you've had with our Customer ServicesIt's our goal to provide exceptional customer service every time we're contacted, and this wasn't what you experiencedPlease know that I'm in the processing of reviewing your contacts and I'll be escalating any coaching or retraining opportunities to their appropriate supervisors.Further to your correspondence, I've verified the details and can see that we have restored your access to this accountYou should now be able to sign into your account as and place orders.Additionally, I've confirmed your Amazon Prime membership has been canceled on August 24, You should've received a refund of $for the membership feeRefunds typically process within 3-business days and appear as a credit on your statementWhile we are unable to offer you compensation in relation to this matter, I've contacted the Audible teams about the charges you've mentionedPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properlyAs soon as I receive any information, I will email you with an update.Again, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account regarding gift card amount used for payment of orders.In order to help you with this, I've personally reached out to our Account specialist team to look into this.As soon as I receive an update from our team I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the poor experience you've had with the items arrived in such conditionI can certainly understand the need for quality product when you depend on it, and it's disappointing to hear this product wasn't the quality item you were expecting.Since these items not arrived as expected, I'll make your feedback on this item is passed to our internal teamBefore we ship any product, it undergoes several stages of quality checks as it's always our intention to provide only the highest quality items to our customersI'm sorry for any inconvenience that this may have caused.With respect to the BmcgLozenges and Qunol Ultra CoQ bottles, I've gone ahead and processed a refund for order # [redacted] in the amount of $& $The refund has been sent to the payment method used to place the orderPlease allow 3-business days for this to appear on your statementWhat you describe in your email sounds very unpleasantPlease accept my sincerest apologiesWhen you're having to invest so much time and effort into taking advantage of the convenience of online shopping, it certainly takes away the convenience factor.As mentioned earlier, Since Amazon Prime benefits was used, you received a prorated partial refund of $for the remainder of your membership to your CardUpon deep dive I see that we've already issued refund for Amazon prime membership for $on April 17, Please see the below information Plan History that took place in your account:Start Date End Date PlanMarch 6, March 15, Prime Paid MonthlyFebruary 6, March 6, Prime Paid MonthlyDecember 1, February 6, Prime Paid MonthlyNovember 1, December 1, Prime Paid MonthlySeptember 1, November 1, Prime Paid MonthlyApril 17, September 1, Prime club annuallyMarch 17, April 17, Prime club annuallyWith any business, there is a cost to sellers for accepting returnsWhen a customer makes a "no-fault" return of an item that has no problems, we ask that the customer assume the cost of return shippingIn addition, the seller may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandisePlease contact the seller directly for return shipping options.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.comYou can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926Thanks for making sure we’re aware of your experience, and we look forward to serving you in the future.Regards,Raghavender S.Amazon.com

Complaint: [redacted] I am rejecting this response because: I had receded and accepted the partial refund via e-mail to the seller on 23, MarchBut the seller still don't respond meAs the first e-mail to seek help from your service which help me to get the totally refund and needn't return them back, the a-z guarantee was applied by your helpNow the a-z was cancelled, I felt very angry that I receded a lot and accept the seller's $partial refund, the seller didn't replay me till now The attachments were evidence which proved my speechNow I apply to Revdex.com to help me arbitrate the whole dispute, I expect the whatever a-z guarantee was applied or not the amazon should protect customers' reasonable profit and punish those violated trade rules seller Sincerely, [redacted] ***