Amazon.com

Hello from Amazon.com We completely understand the customer's rejection for our reply on the complaintHowever, as the debit of the seller's account is valid by policy and agreement which they are made aware beforte joining the Amazon.com platform as a seller, the seller's appeal now and further will be deniedPlease close this complaint in our favor Thank you

Complaint: [redacted] I am rejecting this response because: There should be some kind of way to make it bettersince for example "If I was to go to a store and buy something that was a low price for a limited time and I have the item in my cart as I am going to check out its ok for someone else to reach in my cart and take it to purchase it for that low pricethat would mean I wouldnt get it and someone practically stole it from my basket." Also all of the customer representatives were Rude and was very nice at allI'm also sending some pictures in regard to this matter since I got all the way to the "complete order screen".Sincerely, [redacted]

Revdex.com: Dear friends at the Revdex.com, I am writing to let you know that the complaint referenced above, # [redacted] has been satisfactorily resolved as of today Amazon has sent me a $gift card which will honor the original offer, and I am satisfied with this response Thank you for your help in this matter Sincerely, [redacted] ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've been blocked to access your account due to security issues.We received your documents, and restored access to your accountTwo-Step Verification is now disabled.You can manage Two-Step Verification and reactivate this setting in the "Login & security" section of Your Account.If you still face any problem accessing audible services, you may reach out to our account specialist team for a quick resolution.http://www.amazon.com/gp/help/contact-us/general-questions.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth TAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has causedI understand you are upset[redacted] , when you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizationsRest assured that we won't charge you until the order enters the shipping processCharges which you see on account are just authorizationsWe actually charge once order gets shipped.Upon checking, I see that we were unable to charge the card initially, later total order charged in parts based on the shipments which were shipped separatelyI've reviewed your email and the information you've provided is regarding the authorizationI would suggest you dispute the extra charge with your credit card company.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Thus response does not resolve the issueThe biggest part of the problem is that I have not received even one call back from your company (including you) If you would have bothered to speak with me even one time to understand what I wanted or would accept as a resolve you would have known that I have no connections or dealing with the credit card companies from back in & would need to have the money refunded back to my Amazon gift card accountIn fact if you would have even bothered to check the notes on the account you would have known that as well Instead you read the Revdex.com complaint & went into action without actually speaking with or trying to understand THE CUSTOMER! This illustrates perfectly the problem with your "Customer Service" Sincerely, [redacted]

Hello from Amazon.com, We are writing regarding order id [redacted] Please note that your claim was denied because you did not contact seller within days of receipt I understand this may not be a ideal resolution for you but I do believe it is a fair one.I have reviewed this claim and we stand by our decisionWe cannot give you more information about this matter Thank you

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the order # [redacted] which hasn't been deliveredI'm sorry for the inconvenience caused.I've checked your order and see that the orders were sold and fulfilled by the sellers on our websitePlease understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller and we cannot replace the order.Please note that all Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.As we are unable to replace the item, to help you with this, I've requested a full refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: [redacted] I understand that you still need the itemI would request you to reorder the item with fulfilled by amazon with one day shipping and I will remove the shipping costs for you to makeup for the inconvenience[redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello Your reserved funds may be disbursed to your bank account on file on or after 5/13/We may not respond to further emails about these funds prior to 5/13/Sincerely,

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , the situation is definitely not expected, however, as informed earlier, we will not be able to send you only the pillow set because we do not stock items individually in our inventory and we will not be able to price match because the items on our website are tend to change price.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.This request to send payment directly to the seller was not sent or approved by Amazon.comWe'll never request that orders be paid via Western Union or any other wire service or giftcardsThe seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our systemE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return addressIf the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order #[redacted] and see that your Bank Account was used as a payment method for this order.In general we charge the order when it shipsMost of the orders from our Marketplace sellers may be charged at the time of purchase.Even though your debit card appears to be a credit card, please assured that your debit card will be charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your returned item " Iphone 6S 64gb Rose Gold ".In order to help you in this, I've contacted our returns department to look into it in order to check return status of your item.As soon as we receive updated status of your return we will be able to process refund for the returned item.Rest assured that I'll be personally get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our appropriate team and confirmed that the account was closed and all the pending orders were canceledAny new accounts you open will be closed.We took these actions because you have submitted invalid gift cards as payment for Amazon.com ordersPlease understand that we've taken this action after thorough investigationI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ==============================

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the order.I've listened to the phone call with Josh on February 12, 2018, I see that your the below items were missing from the shipment.Order ID: [redacted] placed on February 4, 2018.1.Inscraft Sheets Premium Permanent Self Adhesive Vinyl Sheets, Double of Pack 12" x 12" Assorted Colors with Transfer Paper Sheets for Craft Cu 2.VViViD Adhesive Black Waterproof Chalkboard Vinyl 12" x 12" Multi-Sheet Craft Pack for Cricut, Silhouette & Cameo Including 12" x 12" ORACAL Transfer To make things right, we've already issued a full refund of $to your original payment method on February 12, Please allow bank 3-business days to process refund.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I see that these two items are available on our website with same price.https://www.amazon.com/dp/B075K81NCK $25.27https://www.amazon.com/dp/B076CSDLCH $8.88If you still need these items, please place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I wish to thank the Revdex.com for your help in this matter and also providing me with a copy of Amazon's reply "to me" After reading Amazon's reply I certainly hope that the other 97+ customers who made identical complaints against Amazon and it's vendor/supplier "becvoska" are as fortunate as I was in finding an agency interested enough to lend assistance

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.We've passed on your message to investigate further with our internal departments and awaiting a response from that teamsAlthough it generally takes us to business days to complete our research, there are times that it may take us a little longerI truly apologize for this additional delay.We're committed to ensuring customer satisfaction for items ordered from our StoreI want to make this right for you, so I've requested a full refund of this order, including any shipping costsSince we issued a partial refund for $on September 8, at 11:AM (PDT)I've requested an additional refund of $123.20, to bring your refund total to $175.99.You'll see the refund on your MasterCard statement in the next 3-business daysOnce processed, you'll be able to see the refund here: [redacted] In this case, there's no need to return the itemYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.I hope this solution works for youWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your order [redacted] for " Best EYELASH Growth Serum ".Upon checking, I see that a full refund of $has been issued to this item on November 5, Our system indicates that the refund is complete.You'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I certainly understand that you've incurred additional charges for return of the item and $due to return error from our side.To correct it right away, I've issued refund of $which is ($return error and $for return postage charges )along with inconvenience that has caused to you.You'll see the refund on your credit card statement in the next 2-business daysOnce processed, You'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding return of the bottles:I don't want to trouble you for returning these items.Please be assure that you won't be charged for thisThere is no need to return them please keep or donate or dispose of the items at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the order # [redacted] and the seller PHONE CASE couldn't assist youI appreciate you taking the time to bring this to our attention.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyerFor eligible orders, you can file a claim by entering your order number ( [redacted] ) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteeI've also forwarded the details you sent us to our investigations team about the sellerEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me