Amazon.com

Complaint: [redacted] I am rejecting this response because: The representative from Amazon failed to read what I was requesting and failed to even look at the same case! Amazon should have already given me a $credit which was the maximum that was allowed The representative from Amazon didn't see that the refund was returned from my cancelled credit cards bank back to Amazon's bank and that Amazon has had these funds since May 2nd Sincerely, [redacted]

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the importance of the item which you've ordered as a Christmas present and I'm so sorry to learn about the delay.I completely understand that our customers expect their deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.Regarding your order # [redacted] , I've checked the tracking information and see it was delivered on December 23, 11:09:AMI hope you've received your packageA refund of $was issued to your Master Card for the shipping chargesRefunds typically process within 3-business days and appear as a credit on your statement.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end, and work on the feedback to offer quality service and support you expect from us.We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:it does not address my refund to be issued for $When will I receive that refund? Sincerely, [redacted]

This was not a bonus offer and it is very scandalous to change the terms of a sale after the factI have already responded to the erroneous claim of it it being a bonus offerI am attaching my invoice and the link to the page on the amazon website where there is no mention of this as a bonus offerIt is part of bundle in which you sold to me Here is the previous response which shows this was not a bonus offer and your refusal to respond to hard evidence and not the base claim you are trying to make On Jul 31, 4:PM, " [redacted] ***" < [redacted] @gmail.com> wrote:Hello, I would like to add additional information to this complaint ID [redacted] My amazon order number is # [redacted] I am attaching my invoice as well as the product listing on their website in which I made the purchase Please indicate how you claim this is a bonus item when it is specially listed in the bundle? --------------------------Here is the direct like as listed in my invoice that is attached as well as a copy of the website page in question https://www.amazon.com/dp [redacted] I just communicated with Amazon againI purchased bundles within minutes of each other to give one as a gift to my neicesThe initial order received the game however, the second order did notThey are claiming that is is a bonus offer and per customerNo where on their page does it state per customer or that Forza horizon is a bonus offerIt is simply accepting a product order and failing to deliver the product I am including Amazon customer Service in this email chain for complete transparency Thank you for your time [redacted] ***-----------------------Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is true that it was over days before I called about the shower curtain rod However, anyone that buys a product expects that it would last at least two months before falling down The seller ( [redacted] )told me to call the manufacturer but the number didn't work I would expect the seller to do that Amazon isn't taking any responsibility Sincerely, [redacted] ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order didn't arrive and USPS lost the package in transitI understand you are upset.I've checked and see that one of our supervisors already issued a $gift card and you have placed a new order # [redacted] I see that a free one day shipping is honored on this order.Your order expected delivery: Friday, November 18, 2016.I hope this helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your order for the item "Air Retro Men Basketball Running Sneakers Metallic Gold Leather Athletic Shoes For Men Black"; you should have received it by nowI've checked your order and see that order was placed from "BILLIE RAY", one of the third party sellers on our websiteYou did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your faultSince you didn't receive the order and as you don't have the prepaid card.However, due to the circumstances surrounding your order, I would like to give you some options: We will issue a promotional certificate in the amount of $We will issue a full refund, in the form of a gift cardWe will issue a refund to the original payment method.Please write back to us by replying to this email to let us know the option which you prefer It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guaranteeWe’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly and can be great savings and convenienceThanks for shopping at Amazon.com We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience causedThis is definitely not what we want our customers to experienceI realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident.I've checked your Order # [redacted] and confirm that a refund of $was processed to your visa card on Wednesday, November 1, 2017.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you don't see the refund posted to your Visa account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've requested a refund for $to cover the full amount of this shipment, including any shipping costsYou'll see this refund to your Visa in the next 3-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe A-Z guarantee system sucks and is "outdated", the guarantee is being obfuscated by crass agents who are oblivious to their own policies per amazon mandate which includes a list when a claim reason is chosen however it seems all amazon agents care about is the final delivery date rather than other pertinent issues like fraud...anyways, the seller and I resolved the matter so as usual amazon is a bit behind the ball...hopefully with Trump making america great again customer service will come back from human rights savagery and 3rd world poverty labor Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I've been a seller and I've sold things on Amazon and eBay in the past, and I've been told that delivery confirmation doesn't actually prove anythingSignature confirmation is the only thing that guarantees deliveryAnd because of that and you failed to offer that and the package got lost, Amazon is still responsible for itDepending on the actions of Amazon, I'll be posting a blog publication and a YouTube video exposing this dispute so that sellers and other vendors can scam buyers out of their money like what was done to me Although it shows delivered, it looks like the item wasn't successful delivered to anyone and resulted into the package being stolen or lost The credit card company sided with you solely with the fact that the tracking says delivered The item was not successfully fulfilled and Amazon said that they advised discover to refund me and close the claim in my favor, I have documents supporting this Since the disputed in amazons favor, I'm not able to get the refund, so I'm contacting Amazon for this refund And further looking into my chat logs, an item that shows that it was suppose to be delivered with delivery confirmation that shows up without it either, shows that Amazon is refusing to honor any type of resolution they offered as well as are hiding behind the fact that the item showed delivered however not successfully fulfilledIf I sell items to customers without using signature confirmation and it gets stolen or lost, I'm still liable for it no? I'm asking for a refund or replacement because although it might show as deliveredI'm still without a drone, and it's disappointing that I've paid for something and I haven't gotten it and I'm being refused any resolution Also to note, I was told by Amazon's resolution department recently that I will be getting a refund, and they've advised my card issuer to issue me a full refund and close the case in my favorIt looks like Amazon was already issuing me a refund however, communication didn't make it to my card issuer, that being said, since my dispute was closed in Amazon's favor, it looks like Amazon now has the fund to honor the refund as they said they've wanted to do.Sincerely, [redacted] ***

this answer is irrelevant, how is it possible that they offer no protectionThis basically says that if someone loses a card and some one redeems itThat card is gone and you can no longer get it backI will look into it as im sure there is a law for this Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the Prime extensionI understand that you were promised an extension of your Prime subscription by our customer service.I've checked and can confirm that we've successfully extended your Amazon Prime membership by one monthThe membership will now end on April 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.Please know that Amazon.com order consists of digit numberUpon reviewing, it appears your order was placed on external website which is not related to Amazon.comItems purchased through any external website concerning the sale of any merchandise, are subject to the terms and agreement between you and the sellerSince they are an independent seller or merchant, all inquiries are answered through their customer service teamYou’ll want to reach out to them for assistance with your transactionSince your transaction did not take place with Amazon Payments, we have no record of your transaction with seller.As it appears you've been the victim of fraud, you may want to contact your local authorities and your bank to report this situation and dispute the chargesYou may also want to look up the tips provided by the FBI to help you spot a scam, protect yourself and family, and report scams: [redacted] Unfortunately, fraud is common on the internet at this timeIf you're ever unsure if someone is affiliated with Amazon.com or Amazon Payments, please reach out to our customer service team using the information on the following Help [redacted] Rest assured, I've forwarded your feedback to the concerned team and I can assure you we will take any and all appropriate steps needed to stop these fraudulent activitiesCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon needed the email address associated: [redacted] @live.comis the email address associated Sincerely, [redacted] ***

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've contacted the appropriate department and can confirm the issue has been resolved and your account is reinstated.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello Mr [redacted] ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the exchange of your item.As mentioned previously, since an exchange option isn't available via online returns center, you will need to return the item and purchase it again with a different sizeSince price of an item keeps changing, you will need to pay the current price of the item.Mr [redacted] ***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the shipping charges on the two orders which you've mentioned in the complaintUpon checking the orders I see that both the orders are placed with our third party sellersAs sellers shipped your order, not Amazon.com, the order wasn't eligible for Amazon Prime shipping benefits.Please understand that some products sold and shipped by sellers aren't eligible for Amazon Prime shipping benefitsIf your order is eligible for Prime shipping benefits, you'll see that on the product page, while you're placing the order, and when you check outThese seller are offering free shipping but two day shipping is chargeableAt the checkout you can change the shipping method to free shipping in order to get the free shipping on the ordersYou can check our help pages for more information by clicking the links below:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-4?i...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the unauthorized credit card being opened on your name and the assistance you've received from our customer service agentsI'll be sure to pass your comments along to the appropriate people on our Customer Service team.Further, I understand that you would want us to issue compensation for the inconvenience causedWhile we are unable to issue any compensation regarding this, please be assured that Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had accessing your account.I've reviewed your account and confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialistsYou can track the progress of your orders in the "Your Account" section of our website.Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period of time to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date.To access your gift card balance and usage history, visit Your Account:www.amazon.com/gp/css/gc/balance/If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our website.You can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com