Amazon.com

Complaint: [redacted] I am rejecting this response because: I have tried to reset my passwordI have tried several timeSometimes with passwords as simple as the word passwordEach attempt requires me to enter in the captchaOnce I enter I the captcha the Amazon site s says there's an error with my account and won't let me get any furtherYou stated I should login and follow steps since my seller account is in stagingI don't even want a seller account anymoreThis whole hang up started because I tried to create a seller accountI'm done with that attempt and I just want to be able to login to my account and use my servicesForget the seller accountGet rid of itI don't want it Sincerely, [redacted] ***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, If you still want partial refund you can get in touch with seller.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry about the negative experience with your order which was placed with ' [redacted] ***', a registered seller on our websiteThat's certainly not what we want you to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and I see that you have already contacted the sellerYou did the right thing by contacting the Seller, and I'm sorry that this didn't resolve your concerns.Further, I see that you've filed a claim on September 28, and a reimbursement was initiated by our guarantee team on September 28, 2016, in the amount of $Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYou can see completed refunds on the Order Summary in Your Account: [redacted] It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.Please be informed, feedback from customers such as yourself is vital for our websiteEven though the purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order# [redacted] for "Cap Barbell Deluxe Power Cage".Our returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundIf an item is found to be defective after the return time frame, we suggest contacting the manufacturer about the problem to see about any available warranty coverage.Unfortunately, as it has been more than days since you received this item, we can no longer accept a return or send a replacementIn this case, I request you to contact the manufacturerFor more information about returns and refunds, please visit our Help pages:http://www.amazon.com/help/returnsIf the manufacturer can't help to fix the defect or replacement, please contact us again by replying to email so we can determine how best to proceed.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Thank you for your inquiry, We apologize for the assistance the seller has thus far received from our Seller Support departmentI have forwarded the seller's complaints to the manager of the individual who was in contact with the seller for further investigationWe invite the seller to contact Seller Support again for more assistance, or they can also use the link below for a full tutorial on how to add products to their Seller Central account.Create a Listing: [redacted] We also have a helpful FAQ regarding adding products on Amazon.com.Add a Product Frequently Asked Questions: [redacted] The seller can also either write an email, chat, or request a call back from Amazon Seller Support using the link below, and clicking on "I have a question that's not listed above."Contact Seller Support: [redacted] Thank you

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the refund for the order # [redacted] I've checked and can confirm that a full refund of $has been issued on January 17, 2017.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the Prime Subscription and I apologize for any inconvenience caused to you in this case.Please note that during free day trial of Amazon Prime, members will have access to Free Two Day shipping, Prime Video, Prime Music, and access to the Kindle Owners' Lending LibraryAt the end of the free period, we'll automatically continue your trial to a full membershipHowever, if you don't wish to upgrade to a regular 12-month membership, you can opt out at any timeI'm sorry if this was not made clear when you had subscribed.I've included the link for your reference to view the terms and conditions:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Further to your correspondence, I've verified that your Amazon Prime membership is active until January 27, and is set to "Do Not Renew." You'll be able to continue using your free trial benefits until then but will not be charged for a full membership when the promotion ends.Lastly, I'd like to thank you for your feedback about the Amazon Prime membership programIt's always important for us to hear how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our companyCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Amazon.com did not provide any info and did not resolve the issue Sincerely, [redacted] ***

Hello [redacted] ,I'm Purna [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks you for taking the time to write to us and share your concerns about your ordering experience with a seller on our marketplace platform Our apologies for any inconvenience caused I reviewed Order ID: [redacted] and noticed the seller, well outlet, refunded you on May 31, for a total of $The funds will revert back to your original payment method within 3-business days or sooner, depending on your bank's processing timeAlso, it is feedback such as yours that allows us to examine our process and look for improvement opportunities for marketplace sellers in relation to shipping items to you a timely manner.I realize this wasn't the best experience and so I've issued you a $promotional certificate to be used on items sold and shipped by Amazon The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I don't have contact information for the issuantThe email address provided to me by Amazon is no longer in useThey admit to fraud and should be responsible for better securing their site and the issue of gift cards.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The order number in question: [redacted] That is the order that is due to be canceled.The order that should be delivered instead is: [redacted] Unfortunately, today on your website, it says that both orders are canceled I never canceled the order that ends in [redacted] email address associated with Amazon: [redacted] @juno.com Sincerely, [redacted] ***

Hello,We have checked into the matter and a reimbursement for the full amount of this claim has been issued to the buyer Thank you for choosing Amazon.com

They have given me the same wrong answer over and overZero has has been resolved

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We appreciate your feedback and have forwarded it to the correct team internallyUnfortunately, I do not have any other information at this timePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the customer service agent in which I spoke to offered the discount instead of free shippingI have the document with the conversation and have reviewed it thoroughly, and if this is not resolved I may have to take legal action against amazon LLC Sincerely, [redacted]

Hello, We are responding to the complaint filed by [redacted] * [redacted] , as they purchased order [redacted] from a third party marketplace sellerUpon review of this dispute, we confirmed the seller shipped replacement parts to resolve your issue, but if you are unable to repair the item without additional costs, we will definitely help facilitate a return for a refundWe have contacted the seller to request a local domestic return address or to issue a pre-paid return label in case the replacement part(s) do not resolve this matterWe ask that the customer check for the replacement part(s) and determine if the resolution is acceptableAs alternate resolution, we will offer a one time refund to help with the repair costs if the buyer wishesOtherwise, we will help facilitate a return of the order back to the seller In the meantime, we are awaiting the seller's response for the information requested and if a return label is not an option, we will reimburse the buyer/customer for the return costs once we receive a local address from the sellerPlease understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer withWe apologize for any inconvenience this transaction may have caused the buyer, but we must allow the seller time to respond to our requestOnce a reply is received, we will email the customer/buyer with the resolution offered by the seller

Hello,Upon listing items for sale, the customer's account was placed under review Amazon requested specific information on multiple occasions in order to complete the account review, and explained how that information could be provided To date, the customer has failed to provide said information As a result, the account remains on hold With regard to the Prime membership, our records indicate that a full refund for this subscription was initiated on June 16, This refund should have already posted to the customer's credit card Additionally, we can confirm that the customer’s credit card has been removed as payment option on Amazon, and messages will no longer be sent to the email address associated with the account Should the customer wish to regain access to the Amazon account in question, he would need to provide the information previously requested.Thank you,Merchant Review

Hello ***I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding review on websites.I've checked with our communities team regarding the issue; they've informed me as with all public content on our website, this information will be searchable on Google, Spokeo, and similar websites and search engines.Amazon.com isn't able to remove listings from other sitesIf you create a public profile, and later make it private or delete it, search engines maintain historical data that may display the information even if it no longer appears on our website.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello We have already taken necessary action towards this claim and a full refund was issued on 07/26/ We also have notified the appropriate team to research about the seller In summary, we have already taken necessary actions towards this issue Regards,Ananda

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the delay in shipping your order.Unexpected supply changes can occasionally add time to the delivery estimate for your orderI'm really sorry for any inconvenience.I certainly understand that you prefer to receive refund for this item by refusing this item due to delay of order.Please do understand that we can only able to issue advance refund for the order when once it gets assigned to carrierI see that one of our CS agent is personally following up with this order to make sure to process refund as soon as it gets ship out by carrier.I request you to wait til carrier gets assigned to your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com