Amazon.com

Hello [redacted] **, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear the item review is no more available on our website.I've escalated the issue to our specialist team which need a little time to research thisOnce I have more information from them, I'll send you an e-mail with what I've found.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,This is Kavitha, on behalf of Manikanth TI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'd like to confirm you that the refund of $has been successfully approved on Feb 26, Since $was already issued towards return shipping on November 5, 2017, A refund of $will be processed soon to your American express card as a final settlement amountPlease note it takes approximately hours to approve a refund once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherIf you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refundWe thank you for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are upset with the change in the price of the item in your cart.***, moving the item from the cart to the final page doesn't guarantee the price or it doesn't lock the priceWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm very sorry for any inconvenience this account closure may have causedI see that our account specialist have closed this account since we haven't received the information we requested to complete our review of your account I've reached out to our internal team for investigation and we'll get back to you once I have an update on this issueI'm personally following up with you and will get back to you as soon as I've an update Thanks for your understanding and patience in this regard Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The issue has not been resolved at this time; I have already been contacted earlier by amazon,and I have asked them to forward this matter to their technical support department,as I had requested in the previous communications with amazon;Only when the technical problem in their website is rectified,then will I be satisfied Sincerely, [redacted]

Hello, We have looked into the matter and we have asked the seller for more information about return In summary we are awaiting a response from seller regarding the return/refund status Sincerely,

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, after a thorough review, we have decided not to restore your full access to this accountWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were canceled when we closed the accountYou can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those ordersWe've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsRegards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: they offered me an extension on my Prime membership before I contacted the Revdex.com and according to this message they are now retaliating by declining it because I contacted the Revdex.comPlease read the original msgBelow To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now end on April 17, 2017.As promised, once the order was already shipped I'll process a refund for the shipping fee that you paid.If you still need assistance, please feel free to contact us back hope this helps! We hope to see you again soon We'd appreciate your feedbackPlease use the links below to tell us about your experience today Best regards,Mary [redacted] **

Greetings from Amazon.com,Thank you for your time. As the seller has indicated in their e-mail the contacts they are receiving they "contain order information, to include customer name, address, telephone number, etc.". Amazon "Sold Ship Now" Emails, which are sent when the product is sold do not contain this information. The Seller can see what these are expected to look like in the link below: Email Notification for Sellers: Sold, Ship Now https://sellercentral.amazon.com/gp/help/200499120What is likely occurring is that the seller is receiving e-mails from another party, posing as Amazon. The seller can review how to identify inauthentic e-mails via the link below: How can I protect myself against fake emails? https://sellercentral.amazon.com/gp/help/40281I apologize but Amazon is unable to prevent these E-mails, as it is likely that Amazon is not sending these e-mails. I apologize for the difficulties this creates and please have a lovely day.

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the return shipping charges for Order# [redacted] I've checked your order and see you've purchased this order with one of our third party sellers :Marcus Uniforms, on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Generally, the sellers may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandiseFew sellers may not be able to issue refund for the return shipping chargesTo learn more about the seller's return options, click the "seller profile" link from the Return items page.In this case, as the seller wasn't able to reimburse you for your return shipping costs, I've issued refund for the return shipping charges on another order as an exception.As we are unable to take any actions on marketplace orders, I've issued the refund on another orderI apologize for any inconvenience.Rest assured, I've requested additional refund of $to your Credit Card on order# [redacted] as it was placed using same payment cardYou'll see the refund on your payment card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores againPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: We have a 0% late shipment rate for the last days In fact we have shipped orders a day or two earlier than requiredNo chargebacks have been filed as Amazon stated might happen for some reason even though we provided tracking for all our ordersAll orders have been delivered to the customersNot sure what else we can doWhat is in question is what is the true reason to why they are holding the money in their account that is ours? We do business with numerous market places like Amazon and have never had an issue of a market place (Amazon in this cause) actually withholding money that is not theirs They already hold funds for days or so as it is To hold out on a small business for a month is beyond meDoes Amazon think shipping and the products we shipped to the customers is free?? The account that Amazon keeps drawing funds from is growing everydayWill they just keep that money as well? We are not sure what to doWe will contact our local law enforcement agency for help next week since we cannot get an answerEverything points to theft by Amazon Sincerely, [redacted] ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the Prime subscription charges on your account and I apologize for any inconvenience this has causedAs mentioned in our earlier correspondence, I've checked your account and can confirm that we've issued a refund in the amount of $on May 11, and the remaining amount of $was refunded to your original payment method on May 25, Refunds typically process within 3-business days and appear as a credit on your statement.I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Items were sent back to Amazon, with tracking verified, and they charged me againThere was also a separate order for which the items were also sent back (incorrect items sent), also with tracking verified, and I have not received my refundUpon reaching out to customer service, I was told they would get back to me "within a week" and have heard nothing moreSincerely, [redacted] ***

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem you had with your accountI understand you are upset.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.Amy, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,SapnaRAmazon.comhttp://www.amazon.com

Revdex.com: Dear Sir/Madam, Please close this complaint I don't want to shop on amazon.com anymore Thanks Best Regards I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of iPhones.I've checked your order # [redacted] and see that iPhones were canceled.I've contacted our billing department about this and confirmed that you weren't charged for these itemsYou might still find the authorization chargesSince the payment was processed as a pin-less debit, the authorizations are initially removed from your available balance as a charge wouldFor this reason, you may think that the funds got charged.The funds are automatically refunded though and would appear back in your account within 1- business dayYou might not be notified once these funds have been released as it is not a credit made to the account but simply an authorization released back into the accountHere are the reference numbers that can be given to the bank to confirm the information above is correct:$ - Reference number is [redacted] $ - Reference number is [redacted] Furthermore, the only amount actually charged for the order ($19.97) has been refunded on July You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chancePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you'd like the return order to be refunded at the earliest.I've checked the order # [redacted] and see that a refund of $is refunded to your Amazon.com gift card balance on April 13, 2016, which is already processed to your Account.Further, I've made sure to pass any training opportunities to my colleagues at Customer service, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recent purchase for 'Nest learning thermostat, 3rd generation, works with ***'.I've reviewed your previous correspondence and I'm sorry for the incorrect information that was provided by RaviI've made sure the appropriate supervisory personnel are aware of this agent's error, and I can assure you appropriate training has been provided so this doesn't happen again in the future.We regret the error that resulted in an incorrect price being displayed for above itemThe item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurUnfortunately, in this case we were unable to honor the incorrect price.Further, I see that our Leadership team has later issued a full refund of $in advance for this item cost to your Visa card on order # [redacted] on August Our records show that the refund is complete.I've now issued $towards the original shipping costsThis brings the total refund on this order to $(which is same as order total)The refund is processing and it'll reflect on your Visa statement within next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Because of this advance refund, we need to receive your return of the original item within daysIf we don't receive it by then, we'll charge your original payment method for the refunded amountWe request you to return above order using pre-paid UPS drop-off return label:https://www.amazon.com/gp/orc/rml/DBqV6cPyRRMAMore information about returns can be found here:http://www.amazon.com/help/returnsNonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: here is the complete copy of message, I would like a total refund of what was promised to me: Your Account Amazon.com Message From Customer Service Hello,I'm sorry to know that you are having an issue with your ordersI completely understand your disappointmentThat's definitely not what we want our customers to experience.We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experienceYour patronage is greatly appreciatedWe were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.To make things right for you, I've requested a full refund in the amount of $127.99, $571.57, $122.74, $, which will complete within 3-business days and appear as a credit on your next statement.You can view your refund status on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you still want the items, please place a new order with One day shipping and let us know and we will issue a shipping refund to youPlease make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rWe're working hard to provide a stress-free and convenient shopping experience at Amazon.comI'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helpsWe look forward to your next visit.If you still want the item, please place a new order with One day shipping and let us know and we will issue a shipping refund to youPlease make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rI can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intentionWe try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standardPlease accept my sincere apologies for this.We're working hard to provide a stress-free and convenient shopping experience at Amazon.comI'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helpsWe look forward to your next visit We'd appreciate your feedbackPlease use the links below to tell us about your experience today Best regards,Shalu C Did I solve your problem?Yes No Sincerely, [redacted]