Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the Prime Subscription and I apologize for any inconvenience caused to you in this case.Please note that during free day trial of Amazon Prime, members will have access to Free Two Day shipping, Prime Video, Prime Music, and access to the Kindle Owners' Lending LibraryAt the end of the free period, we'll automatically continue your trial to a full membershipHowever, if you don't wish to upgrade to a regular 12-month membership, you can opt out at any timeI'm sorry if this was not made clear when you had subscribed.I've included the link for your reference to view the terms and conditions:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Further to your correspondence, I've verified that your Amazon Prime membership is active until January 27, and is set to "Do Not Renew." You'll be able to continue using your free trial benefits until then but will not be charged for a full membership when the promotion ends.Lastly, I'd like to thank you for your feedback about the Amazon Prime membership programIt's always important for us to hear how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our companyCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] **, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to hear the item review is no more available on our website.I've escalated the issue to our specialist team which need a little time to research thisOnce I have more information from them, I'll send you an e-mail with what I've found.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Purna [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks you for taking the time to write to us and share your concerns about your ordering experience with a seller on our marketplace platform Our apologies for any inconvenience caused I reviewed Order ID: [redacted] and noticed the seller, well outlet, refunded you on May 31, for a total of $The funds will revert back to your original payment method within 3-business days or sooner, depending on your bank's processing timeAlso, it is feedback such as yours that allows us to examine our process and look for improvement opportunities for marketplace sellers in relation to shipping items to you a timely manner.I realize this wasn't the best experience and so I've issued you a $promotional certificate to be used on items sold and shipped by Amazon The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding the replacement order # [redacted] I've checked the replacement order and see that the order has been already shipped and the expected delivery date for this order is on December 29, Please understand, at this point of time, I do not have an option to expedite the shipping process of this orderI'm really sorry about thatHowever, to make up for the inconvenience this has caused, I've gone ahead and issued a refund in the amount of $as a 20% discount towards your original payment methodYou'll see the refund on your PIN-less debit card within business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] While I know any apology I make can not make up for the negative experience you had with your order, please know we took this situation very seriously and I'm extremely sorry for the inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Revdex.com: Dear Sir/Madam, Please close this complaint I don't want to shop on amazon.com anymore Thanks Best Regards I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

this answer is irrelevant, how is it possible that they offer no protectionThis basically says that if someone loses a card and some one redeems itThat card is gone and you can no longer get it backI will look into it as im sure there is a law for this Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand the importance of the item which you've ordered as a Christmas present and I'm so sorry to learn about the delay.I completely understand that our customers expect their deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.Regarding your order # [redacted] , I've checked the tracking information and see it was delivered on December 23, 11:09:AMI hope you've received your packageA refund of $was issued to your Master Card for the shipping chargesRefunds typically process within 3-business days and appear as a credit on your statement.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end, and work on the feedback to offer quality service and support you expect from us.We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact usI've requested a refund for $to cover the full amount of this shipment, including any shipping costsYou'll see this refund to your Visa in the next 3-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.Please know that Amazon.com order consists of digit numberUpon reviewing, it appears your order was placed on external website which is not related to Amazon.comItems purchased through any external website concerning the sale of any merchandise, are subject to the terms and agreement between you and the sellerSince they are an independent seller or merchant, all inquiries are answered through their customer service teamYou’ll want to reach out to them for assistance with your transactionSince your transaction did not take place with Amazon Payments, we have no record of your transaction with seller.As it appears you've been the victim of fraud, you may want to contact your local authorities and your bank to report this situation and dispute the chargesYou may also want to look up the tips provided by the FBI to help you spot a scam, protect yourself and family, and report scams: [redacted] Unfortunately, fraud is common on the internet at this timeIf you're ever unsure if someone is affiliated with Amazon.com or Amazon Payments, please reach out to our customer service team using the information on the following Help [redacted] Rest assured, I've forwarded your feedback to the concerned team and I can assure you we will take any and all appropriate steps needed to stop these fraudulent activitiesCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the Prime extensionI understand that you were promised an extension of your Prime subscription by our customer service.I've checked and can confirm that we've successfully extended your Amazon Prime membership by one monthThe membership will now end on April 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the shipping charges on the two orders which you've mentioned in the complaintUpon checking the orders I see that both the orders are placed with our third party sellersAs sellers shipped your order, not Amazon.com, the order wasn't eligible for Amazon Prime shipping benefits.Please understand that some products sold and shipped by sellers aren't eligible for Amazon Prime shipping benefitsIf your order is eligible for Prime shipping benefits, you'll see that on the product page, while you're placing the order, and when you check outThese seller are offering free shipping but two day shipping is chargeableAt the checkout you can change the shipping method to free shipping in order to get the free shipping on the ordersYou can check our help pages for more information by clicking the links below:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-4?i...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the Prime subscription charges on your account and I apologize for any inconvenience this has causedAs mentioned in our earlier correspondence, I've checked your account and can confirm that we've issued a refund in the amount of $on May 11, and the remaining amount of $was refunded to your original payment method on May 25, Refunds typically process within 3-business days and appear as a credit on your statement.I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recent purchase for 'Nest learning thermostat, 3rd generation, works with ***'.I've reviewed your previous correspondence and I'm sorry for the incorrect information that was provided by RaviI've made sure the appropriate supervisory personnel are aware of this agent's error, and I can assure you appropriate training has been provided so this doesn't happen again in the future.We regret the error that resulted in an incorrect price being displayed for above itemThe item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurUnfortunately, in this case we were unable to honor the incorrect price.Further, I see that our Leadership team has later issued a full refund of $in advance for this item cost to your Visa card on order # [redacted] on August Our records show that the refund is complete.I've now issued $towards the original shipping costsThis brings the total refund on this order to $(which is same as order total)The refund is processing and it'll reflect on your Visa statement within next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Because of this advance refund, we need to receive your return of the original item within daysIf we don't receive it by then, we'll charge your original payment method for the refunded amountWe request you to return above order using pre-paid UPS drop-off return label:https://www.amazon.com/gp/orc/rml/DBqV6cPyRRMAMore information about returns can be found here:http://www.amazon.com/help/returnsNonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I've been a seller and I've sold things on Amazon and eBay in the past, and I've been told that delivery confirmation doesn't actually prove anythingSignature confirmation is the only thing that guarantees deliveryAnd because of that and you failed to offer that and the package got lost, Amazon is still responsible for itDepending on the actions of Amazon, I'll be posting a blog publication and a YouTube video exposing this dispute so that sellers and other vendors can scam buyers out of their money like what was done to me Although it shows delivered, it looks like the item wasn't successful delivered to anyone and resulted into the package being stolen or lost The credit card company sided with you solely with the fact that the tracking says delivered The item was not successfully fulfilled and Amazon said that they advised discover to refund me and close the claim in my favor, I have documents supporting this Since the disputed in amazons favor, I'm not able to get the refund, so I'm contacting Amazon for this refund And further looking into my chat logs, an item that shows that it was suppose to be delivered with delivery confirmation that shows up without it either, shows that Amazon is refusing to honor any type of resolution they offered as well as are hiding behind the fact that the item showed delivered however not successfully fulfilledIf I sell items to customers without using signature confirmation and it gets stolen or lost, I'm still liable for it no? I'm asking for a refund or replacement because although it might show as deliveredI'm still without a drone, and it's disappointing that I've paid for something and I haven't gotten it and I'm being refused any resolution Also to note, I was told by Amazon's resolution department recently that I will be getting a refund, and they've advised my card issuer to issue me a full refund and close the case in my favorIt looks like Amazon was already issuing me a refund however, communication didn't make it to my card issuer, that being said, since my dispute was closed in Amazon's favor, it looks like Amazon now has the fund to honor the refund as they said they've wanted to do.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

This was not a bonus offer and it is very scandalous to change the terms of a sale after the factI have already responded to the erroneous claim of it it being a bonus offerI am attaching my invoice and the link to the page on the amazon website where there is no mention of this as a bonus offerIt is part of bundle in which you sold to me Here is the previous response which shows this was not a bonus offer and your refusal to respond to hard evidence and not the base claim you are trying to make On Jul 31, 4:PM, " [redacted] ***" < [redacted] @gmail.com> wrote:Hello, I would like to add additional information to this complaint ID [redacted] My amazon order number is # [redacted] I am attaching my invoice as well as the product listing on their website in which I made the purchase Please indicate how you claim this is a bonus item when it is specially listed in the bundle? --------------------------Here is the direct like as listed in my invoice that is attached as well as a copy of the website page in question https://www.amazon.com/dp [redacted] I just communicated with Amazon againI purchased bundles within minutes of each other to give one as a gift to my neicesThe initial order received the game however, the second order did notThey are claiming that is is a bonus offer and per customerNo where on their page does it state per customer or that Forza horizon is a bonus offerIt is simply accepting a product order and failing to deliver the product I am including Amazon customer Service in this email chain for complete transparency Thank you for your time [redacted] ***-----------------------Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: here is the complete copy of message, I would like a total refund of what was promised to me: Your Account Amazon.com Message From Customer Service Hello,I'm sorry to know that you are having an issue with your ordersI completely understand your disappointmentThat's definitely not what we want our customers to experience.We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experienceYour patronage is greatly appreciatedWe were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.To make things right for you, I've requested a full refund in the amount of $127.99, $571.57, $122.74, $, which will complete within 3-business days and appear as a credit on your next statement.You can view your refund status on the Order Summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you still want the items, please place a new order with One day shipping and let us know and we will issue a shipping refund to youPlease make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rWe're working hard to provide a stress-free and convenient shopping experience at Amazon.comI'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helpsWe look forward to your next visit.If you still want the item, please place a new order with One day shipping and let us know and we will issue a shipping refund to youPlease make sure that item is sold or fulfilled by amazon.Please visit the following link to provide the information we requested:http://www.amazon.com/rsvp-mi?c=ruurutxa3633014603&q=o2rI can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intentionWe try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standardPlease accept my sincere apologies for this.We're working hard to provide a stress-free and convenient shopping experience at Amazon.comI'm very sorry for the inconvenience you experienced in this case.Your understanding and patience is highly appreciated.I hope this solution helpsWe look forward to your next visit We'd appreciate your feedbackPlease use the links below to tell us about your experience today Best regards,Shalu C Did I solve your problem?Yes No Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The representative from Amazon failed to read what I was requesting and failed to even look at the same case! Amazon should have already given me a $credit which was the maximum that was allowed The representative from Amazon didn't see that the refund was returned from my cancelled credit cards bank back to Amazon's bank and that Amazon has had these funds since May 2nd Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Items were sent back to Amazon, with tracking verified, and they charged me againThere was also a separate order for which the items were also sent back (incorrect items sent), also with tracking verified, and I have not received my refundUpon reaching out to customer service, I was told they would get back to me "within a week" and have heard nothing moreSincerely, [redacted] ***

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, after a thorough review, we have decided not to restore your full access to this accountWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.If you had open orders on this account, those orders were canceled when we closed the accountYou can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those ordersWe've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsRegards,Purna Chander N.Amazon.comhttp://www.amazon.com