Amazon.com

Hello,We are writing in response to the complaint # [redacted] .We have closed buyer claim for order [redacted] because buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.Then Buyer claimed that item is out of warranty We requested buyer to provide a valid proof from manufacturer in their letter head stating that the item is out of warranty but buyer did not provide a valid proof from manufacturer.Before we can cover this item under our guarantee, we need to confirm that it is not under warranty with the manufacturer.Please note that if buyer provides the request information, we can assist them furtherSincerely,

Hello from Amazon.com,Thank you for contacting us regarding pricing policiesUpon reviewing the seller's account, we found a number of books and textbooks that have multiple competing offers on the Amazon marketplaceMany of these offers are from other third-party sellers listing at lower prices than what this seller is currently offeringPricing suggestions, such as those provided by Amazon Seller Coach or the Pricing Dashboard, are based on these competing offersAmazon is a marketplace where third-party sellers as well as Amazon retail can offer products for saleSellers may list items at any price, regardless of the Amazon price or list price, within the limits set by Amazon, and so long as their price adheres to the General Pricing Rule.Our relevant help page is linked below for the seller's convenience:http://www.amazon.com/gp/help/customer/display.html?nodeId=1161240Am...⇄ sets prices competitively and we expect all sellers using the Amazon service to do the same, at their discretionPricing strategies are up to each seller and their business modelWe would encourage sellers to list their items for prices they feel are fair Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime payment.I've reviewed your account and can confirm that our CS team Reactivated Amazon Prime membership and also issued full refund of $back to your credit card.I hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:your policy has created a fraudulent act which you're not taking repponsibility forYou have allowed someone to be refunded before ever allowing them to send my Radar detector back to me which means I am not out of money I'm out of my Radar dectector which you allowed them to steali want my money and or my detector back! Stop replying with your useless broken record Sincerely, [redacted]

Hello Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up with you regarding the status of your accountI'd like to assure you I reviewed all of your previous interactions with our Customer Service about your account that was compromisedI completely understand that this wasn't the experience you expect with AmazonI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the futureWe appreciate you as a valued customer and apologize for any inconvenience this might have caused to you.I worked along with our accounts specialist team and I would like to confirm that we've successfully restored your access to your accountYour account has been reinstated and you will be able to sign in to your account with no further issue.Further, I understand you would like us to call you, but unfortunately we do not currently offer phone support for Better Bureau complaintsHowever, you may contact our customer service via phone for your concern, or you may request a supervisor transfer on call.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***, Thanks for writing to us. I can understand that you are not aware of this advanced gift card credit and I'm sorry for the inconvenience caused. However, when a trade in is created and you have selected an advanced gift card payment option, the gift card will be credited within seconds as soon as the trade in was created and that was system automated. I've checked your account and see that you have been a long term customer of amazon and I do not want to disappoint you. As a one time exception, I can cancel this gift card of $103.13 and issue the same refund of $103.13 to your store card if this is fine with you. As this was a higher amount, I'm not able to process refund on the same card from which it was charged. Instead, I can issue the same refund on one of your recent order to your amazon store card. We look forward seeing you again soon. Regards, Wilmani

Complaint: [redacted] I am rejecting this response because: it is unfair and I will not stop until I get a refund in full Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They have known about the issue since the beginning and still refused to take care of it Sincerely, [redacted]

Hello,We are writing regarding Dispute ID [redacted] | Order ID [redacted] We cannot take action as requested by buyer because, the tracking number provided by buyer doesn't shows any updates or delivery to seller.Due to lack of evidence that, this item was delivered back to seller, the claim has been deniedSincerely,Vishnudeep K

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I want to accept offer # to have the money refunded to my *** Sincerely, [redacted] ***

Hello ***,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service when you contacted regarding the refund for the gift return.Rest assured, I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to ensure we do everything possible to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.I understand your concern about the refund for the defective PlayStation 500GB Console you’ve returnedDue to some technical issue, we are unable to issue gift card refund to your accountAs you’ve mentioned, either the refund in transferable money, or reimburse the purchaser, I’ve issued full refund of $to the purchaser.Refunds are processed to the purchaser credit card and usually complete within to business daysWe have processed refund instantly from our endIn most cases, once a refund has been submitted, the issuing bank will post it to account within 3-business daysThis time frame may vary from one financial institution to another.To help make up for this inconvenience, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.I hope we'll continue to see you at Amazon.com and you'll find our future performance meets your expectations Thank you for taking the time to write in to us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the recent subscribe and save order.All Subscribe & Save orders are eligible to receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.We’re continuously working to provide the best possible prices and prices do change from time to timeFor more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveWhile I see our customer service has made an exception and issued a refund in the form of Amazon.com gift card, we are unable to reverse or change the refund method.If you have any questions about how to redeem or use your gift card, you can visit the following http://www.amazon.com/help/giftcardsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI thank Amazon for their prompt responseThank you, Nassema! Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for the order you returnedPlease accept our apologies for the delay in resolving the issue.I've checked the order and also your account and see that the delay is due to our routine review of the return before processing a refund as the order is of high valueI'm pleased to inform you that the refund has now been processed and a full refund of $has been issued to the original payment card used to place the order on Monday, December 5, Please allow 3-business days for the bank to process the refund into your accountPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your recent experience with us, I understand you'd like Jeff to respond to you, but regrettably his schedule doesn't allow him to answer directlyWhile he does review each message addressed to him, he's asked me to respond on his behalf.Our Prime delivery estimate is based on a combination of factors: where we have inventory, the delivery address you provided, the shipping speed you chose, and how quickly we can obtain and assemble your order.We will be happy to investigate the reason for the delay in the delivery of the particular order, in order for us to do that, you will need to write us back with the order # and the email address that was used to place the order.To make sure our Prime team is aware of this delay, I've reported the issue to them, we will make sure that this isn't repeated in the future.***, please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order of "OtterBox Defender Series Case with Screen Protector and Stand for iPad 4th Generation, iPad and - Navy/Blue"This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.All products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine products.Additionally, counterfeit items aren't something we support and is against our merchant terms and conditions.I've forwarded the details you sent us to our investigations teamPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.Upon checking, I see that we've requested a refund for $on Friday, August 12, This refund will go through within the next 3-business days and will appear as a credit on your billing statement.Once processed, you'll also be able to see the refund request here:www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Also, there's no need to return the item to usYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.Thank you so much for taking the time to bring this to our attentionI'll be sure to forward this to our appropriate department for further investigationIf you have any further questions, feel free to reply directly to this e-mail to reach me.I hope this solution works for youWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the item arrived empty and it could be at Amazons fault please refund or I will force legal actions I will take nothing less than a refundSincerely, [redacted]

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding cancellation of your order and closure of your account.I've reviewed details of your account and see that our Account specialist team blocked access to your account and in order to get access to it please send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com