Amazon.com

RevDex.com:Finally, this is all I ever asked for in the first place! Amazon must really have money to burn, tying up 4 different customer representatives over the course of two weeks regarding a paltry $65, not to mention all of the BBB's time and mine which was wasted pursuing this simple matter.I'm not a happy camper regarding the enormous effort on my part that it took to resolve this, but I accept the resolution. As a result, I was able to successfully order the item today at the original price offered to me.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Amazon, Thank you for sending a replacement tablet to my nephew I appreciate your assistance to resolve this matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As usual, Amazon is making this far more difficult than it needs to be One of the things they've done is to create a lot of chaos and confusion by forcing me ot make many (more than so far) phone calls in an effort to resolve this issue They've also created more problems by failing to provide me with clear answers, accurate information, or actions within their powers to resolve these issues Right now, i'm waiting on: 1) A refund for the pants 2) My package to be returned, that was picked up by mistake on Friday November 4th Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Again I have contacted the bank and, as I have stated many times, they have told me there is no refund for that amount from Amazon.Sincerely, [redacted]

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the delay in shipping your orderUpon checking I see that the item is not available with AmazonPlease understand that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentI also see that part of the order is delivered on October 19, 11:13:AMI've also checked and see that part of the order is not shipped yet but the shipment has entered advanced shipping processIn this case, we do not have an option to issue a refundIf you do not wish to keep the items you can either refuse the items on delivery or return the items through our online return centerTo return the item, go to our Online Returns Center:www.amazon.com/returnsThe Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to usOnce the carrier has received your package, it can take up to two weeks for us to receive and process your return.I hope this information helps! We appreciate your patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you're unable to access your Audible account and books.To help you with this, I've reached out to our Audible team to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry the [redacted] Brisbane Glider & Ottoman Set you received was damaged.Since the item came from inventory owned by a third-party seller " [redacted] ", We are not able to send you replacement for the ottoman portion.The gift purchaser filed A-to-z Guarantee claim of $for the damaged set After investigating A-to-z claim was granted and refund was issued to purchaser original payment method.In most cases, once a refund has been submitted, the issuing bank will post it to his account within 3-business days when issued to a credit cardThis time frame may vary from one financial institution to another.Please check with the gift purchaser about refundI apologize for any inconvenience, but hope this helps.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello, We have looked into this case again, we had mailed seller on 1/22/and there was no response received for this correspondence, hence seller was faultedIn summary seller was faulted for no reply Sincerely, Sharieff

Complaint: [redacted] I am rejecting this response because: it is unfair and I will not stop until I get a refund in full Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for the order you returnedPlease accept our apologies for the delay in resolving the issue.I've checked the order and also your account and see that the delay is due to our routine review of the return before processing a refund as the order is of high valueI'm pleased to inform you that the refund has now been processed and a full refund of $has been issued to the original payment card used to place the order on Monday, December 5, Please allow 3-business days for the bank to process the refund into your accountPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up with you regarding the status of your accountI'd like to assure you I reviewed all of your previous interactions with our Customer Service about your account that was compromisedI completely understand that this wasn't the experience you expect with AmazonI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the futureWe appreciate you as a valued customer and apologize for any inconvenience this might have caused to you.I worked along with our accounts specialist team and I would like to confirm that we've successfully restored your access to your accountYour account has been reinstated and you will be able to sign in to your account with no further issue.Further, I understand you would like us to call you, but unfortunately we do not currently offer phone support for Better Bureau complaintsHowever, you may contact our customer service via phone for your concern, or you may request a supervisor transfer on call.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service when you contacted regarding the refund for the gift return.Rest assured, I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to ensure we do everything possible to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.I understand your concern about the refund for the defective PlayStation 500GB Console you’ve returnedDue to some technical issue, we are unable to issue gift card refund to your accountAs you’ve mentioned, either the refund in transferable money, or reimburse the purchaser, I’ve issued full refund of $to the purchaser.Refunds are processed to the purchaser credit card and usually complete within to business daysWe have processed refund instantly from our endIn most cases, once a refund has been submitted, the issuing bank will post it to account within 3-business daysThis time frame may vary from one financial institution to another.To help make up for this inconvenience, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.I hope we'll continue to see you at Amazon.com and you'll find our future performance meets your expectations Thank you for taking the time to write in to us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding cancellation of your order and closure of your account.I've reviewed details of your account and see that our Account specialist team blocked access to your account and in order to get access to it please send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you've received the wrong color bassinet from your order # [redacted] .I completely understand the disappointment you've had with your baby registry orderIt's not our intent to let a customer down, but have a pleasant shopping experience at Amazon.comWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our internal department for review.I see that this order was placed on November 6, which is sold by Dainty Baby, fulfilled by Amazon.com on our websiteSince your order was placed with Dainty Baby, a seller on our website, we can't replace items sold by them that are fulfilled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/o/tg/browse/-/ [redacted] )Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventoryIn this case, we've requested a full refund for the shipment.I understand you placed a new order # [redacted] for the bassinet on November 24, I checked the tracking number on FedEx website ( [redacted] ) and see that it is scheduled to arrive on November 26, by 12:00.I have applied a $promotional certificate to your account as an apologyWhile you'll do not see this on your account, you will see it deducted from your next purchase of merchandise sold and shipped by Amazon.com immediately before you place your orderHowever, I hope you'll understand that we are unable to offer the compensation you've requested in relation to this matterI am sorry for the inconvenience this may have caused.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.If your package doesn't turn up by the end of that day, please reply to this email and let us knowWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delay in shipping your order # [redacted] I see that, we expect the order to be delivered between January 4, and January 11, I'd like to confirm that you'll get your item at the price you purchased itOur prices may fluctuate but it won't impact, post purchase.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedAs you've selected standard intl shipping method to China, it will take 9-days to deliver the package from the time it is shippedPlease understand that, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Our shipping options and instructions, including costs and time of delivery, are available on our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] If you don't receive your item by January 11, 2017, please feel free to contact us directly by replying to [email protected], so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:By Amazon's own admission this issue has not been resolvedThey falsely state that the seller is working with them to resolve the issueThey have not asked for my assistance on anything nor is there anything I am currently working with them onI continue to contact them asking for reasons to be given for the delay in issuing the shipping label refund and keep getting no response other than, "our team is working on it"That is the extent of my so called cooperation regarding this issueThere is no "error" that needs to be investigated in regards to the outstanding refundThe situation is simple - three shipping labels were purchased via Amazon, they were never used, and a void label request was submitted on all three label within a day or original purchaseThere is nothing to "investigate" here and absolutely no reason a simple refund for unused shipping labels should still be outstanding days laterAmazon's own policy as communicated on multiple occasions in writing to me is that the maximum time for processing label refunds without a stamps.com account is daysThis issue is not resolved in the slightest and this is an incredibly simple issue to resolveLabels weren't used, void request promptly and properly submitted, money paid for labels should be refundedAmazon's own response is the perfect example of the generic "we're looking into it" response that is the only response I have ever received regarding this issue Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI thank Amazon for their prompt responseThank you, Nassema! Sincerely, [redacted] ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime payment.I've reviewed your account and can confirm that our CS team Reactivated Amazon Prime membership and also issued full refund of $back to your credit card.I hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com