Amazon.com

Complaint: [redacted] I am rejecting this response because:I never recieved the phone do u not understand they cancelled ny orders and still have dollars that I didnt get back I got the charger which was dollars the screensavers and and wallet thats itIm not gonna be charged for something I didnt recieve Sincerely, [redacted] ***

Hello ***,Thanks for taking time and writing back to usI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the third party sellers on Amazon.comI'm sorry for the frustration this issue has caused.Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Nonetheless, I've forwarded the details you've sent us along with the summary of this seller order experience to our seller investigations teamEach report they receive is investigated and the appropriate action is takenWe do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and we'll close an account when warrantedHowever, we won't be able to release the outcome of the investigation.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: My account is in my name in reference of my complaintI am still not able to update my account information and noone has contact via phoneIn accordance to all calls that should be recorded for quality Assurance, this person would know that I am speaking of [redacted] and not *** [redacted] which is a seperate account Sincerely, [redacted] ***

Hello [redacted] , I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the "ShareProfit Heat Presses Digital Swing away Hat Press in Multifunction Sublimation Heat Press Machine for T Shirts Mug Cap (IN 1)" you have purchased was defective when it arrived.Since this order is being sold and shipped by a Marketplace Seller, any issues regarding the order needs to be addressed by the sellerI appreciate you have done the right thing by contacting the seller.Further, I've checked the order # [redacted] and see that the seller agreed to refund $if you wish to get it fixedI would request you to kindly reply to the seller if its acceptable so that the issue can be resolved quickly.If the seller is unable to help, you can go ahead and file an A-to-z guarantee claim so that our guarantee team will be happy to help you.For eligible orders, you can file a claim by entering your order number here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you have any issues in filing a claim, you can always contact us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset I've checked your order and we expect order # [redacted] to be delivered by January 5, I'd like to inform you that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display during checkout If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here: https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe prime membership extended to Friday, March 24, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com / [redacted] Style Definitions */

Hello Mrs [redacted] ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.The order on the account is unauthorizedAccount remains closed.We'll not be able to offer any additional insight or action on these matters.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: It does not resolve my complaintI understand that Amazon has decided - for its own reasons - not to act on my behalfAmazon wrote "Unfortunately, we'll not be able to contact them on your behalf or issue a refund for the return shipping chargesThe quickest way to have this issue resolved is to contact the manufacturer directly for a replacement." I did contact the manufacturer and he was unhelpful tooI am very disappointed.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted Amazon previously numerous times and requested not to have items shipped by USPS for this reasonThe items were NOT delivered, despite what USPS saysI expect a refund in full and Amazon can take issue with USPS USPS not delivering items to me is not my issue as a customer, I did not choose USPS for shipping, Amazon didUSPS failing to deliver items is not my problem Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that your bank need details of transactions that were made on your payment methodPlease find details below: Order ID: [redacted] Charged on March 4, and refunded $on May 29, - - Reference Number [redacted] Order ID: [redacted] Charged on January 28, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 3, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 17, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 11, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 16, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on March 4, and refunded $on May 29, 2017-- Reference Number [redacted] Order ID: [redacted] Charged on March 24, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 23, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on March 8, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on May 16, and refunded $on May 29, 2017-- Reference Number [redacted] Order ID: [redacted] Charged on May 16, and refunded $on May 29, -- Reference Number [redacted] *15, Order ID: [redacted] Charged on July 19, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on June 2, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 3, and refunded $on May 29, -- Reference Number [redacted] Order ID: [redacted] Charged on February 11, and refunded $on May 29, -- Reference Number [redacted] .Due to account security issued we won't be able to provide details of credit card numbers or last and first digits of card.I hope this information helps.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I wanted to cancel earlier; amazon refused They refused to get manager or even give names The post codes given were and let this farce continueI missed black Friday sales because of their portal negligence I suffered from pain and suffering from lack of gifts Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with the cancellation of the item you ordered in deal.To help you in this issue, I've issued a $gift card to your account so that you can place the new order at discounted priceThis gift card will be added to your account in 24-hours.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/To place the new order, use the following link: https://www.amazon.com/dp/B01G7PYQTMI hope this helpsWe look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is the same old excuses I get every time this happensIt’s time to stop making excuses and do something to correct the problem Sincerely, [redacted] ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you also had a problem with the replacement order for itemThis certainly isn't expected.Upon checking, I can confirm that our Cs team forwarded this issue to our Inventory team to look into this and they're working on it.Rest assured that I will be personally following up with the team and get back to you as soon as I receive more information from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the problem you had with your account and the Gift card balanceCurrently, I'm reaching out to account specialist team to inquire about this, and I will follwith you once I have some additional information.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your disappointment regarding this issue, the only option we had is to check with the account specialists and fix this issue.Further, I've checked and see that the gift card balance isn't showing up yet in your accountI've reached out to the account specialists for this issueI will update you once I have further update.In addition to it, I've added a $Promotional credit as an apology for the inconvenience this has causedI understand this may not fully compensate for the troubleHowever, kindly accept it as a good will gesture.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this to our attentionI apologize you had a poor customer experience but you did the right thing by letting us know this happened.I can certainly understand how inconvenient and frustrating this entire experience was, but also you were retrocharged in error This is certainly not the experience we want for our customersI've provided the appropriate coaching opportunities to our customer support management team to ensure our Customer Service is adhering to the standards you've come to expect with us.I've requested a refund of the retrocharge and you should see a refund to your credit card soon for $296.79, the amount we'd charged to your card.I hope you will accept our apologies for the trouble you've hadThank you for contacting Amazon.com.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,As we stated already in the previous communication , the seller who fulfilled this order indicates no return has been received. The shipment information provided for this return does not prove that the items were delivered to the seller. The shipment may have been lost in transit. Please pursue a lost package claim with USPS for this shipment. To be eligible for coverage, the buyer has until 90 days from the maximum estimated delivery date to file a claim.Please understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmation. In summary, we are unable to confirm that your return has been delivered to the seller, your claim has been denied. Sincerely,

Complaint: [redacted] I am rejecting this response because on Tuesday, October 31, Amazon explained the reason for the money coming out of my account is because payments are not charged until the order is shipped out, but Amazon had already taken all the funds for the things I purchased before charging another $and the extra $money was taken out weeks after the the orders were already receivedI still don't understand why it was described as a refund charge if there wasn't anything refunded and why Amazon keeps saying there is no record of the transactionSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I just want to make sure the $is received before considering this matter resolved Sincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had regarding the recent order placed for "Barbie Glam Convertible "I understand this item was cancelled from your order and you are unable to place a new order for the same since the price has been increased.I've checked and see that this item was cancelled due to inventory issuesI do realize the importance of this item but I hope you understand that we rely heavily on our sellers to provide us with the inventory.I understand that you would want us to honor the same price for this itemI've checked and see that this item is available with different sellers on our websiteUnfortunately, we do not price match the items which are Sold by sellers since the pricing for merchant items are determined by the individual merchant--not by Amazon.com.However, as a one time exception, I've applied a $promotional discount for the price difference directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com