Amazon.com

Complaint: [redacted] I am rejecting this response because: Dear Amazon/Naseema, Called Phone# [redacted] the phone# is out of service, Can u provide alternative phone number for UPS conversation to speed up the investigaiton? Thank you Sincerely, [redacted] ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I need to look into the problem with the concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Fire tablet.I've checked with our appropriate confirmation that your device is no longer covered by our Limited Warranty (eligible for days warranty only)As you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales taxKeep in mind that pricing and replacement options are subject to change based on availability.Our goal is to help you get the most out of your Amazon experienceYou can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your Fire tabletYou can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account.For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to:https://www.amazon.com/kindlewarrantyIf you decide to replace your device, please contact us so that we can process your replacement at the appropriate discountYou can reach Customer Support by clicking one of the links below:To contact us via phone:https://www.amazon.com/clicktocallTo contact us via chat:https://www.amazon.com/clicktochatPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: [redacted] I am rejecting this response because: this person is in Indian and replying without seeing what happened I returned all items Please ask Amazon to contact UPS for package weight and also check their warehouse for the return package.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset as our agent has cancelled the subscription and refunded the total amount I've made sure the supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers I'd also like to inform you that since Amazon's customers come from all over the world, it's helpful for us to have customer service centers in a variety of time zones--so that someone is always available when a customer needs helpWe currently have customer service centers in the United Kingdom, Ireland, Germany, India, the Philippines, Japan, Jamaica, Costa Rica, and South Africa, as well as several in the United States Regarding the ads which you are keep getting while streaming episodes, I've contacted our internal team for investigation and will get back to you once I have an update on this issueI'd also request you to subscribe for the service again and apologize for the disappointment I appreciate your patienceMeanwhile, please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C.Amazon.comhttp://www.amazon.com / [redacted] Style Definitions */

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon STILL DOES NOT UNDERSTAND As plainly as possible; I am getting information through my email account, from amazon, that should NOT be coming to meThis information is on Amazon orders from a company whose email address is ***@santa-deals.comThey contain order information, to include customer name, address, telephone number, etc I have a seller account with Amazon, but have never used itI have no items for sale, and have not sold any Amazon is sending me email from irate customers, who I have never heard of, and they are using MY NAME, which proves that Amazon has given their customers my PRIVATE data Amazon is sending me emails threatening to debit my seller account in the amounts of hundreds of dollarsTHIS IS WRONG, AND MUST STOP IMMEDIATELY I HAVE CHANGED MY EMAIL IN MY SELLER ACCOUNT, BUT I AM CONTINUING TO GET EMAILS FROM AMAZON USING THE OLD EMAILTHIS IS CONCLUSIVE PROOF THAT MY EMAIL ADDRESS IS IN THE ***@santa-deals.com RECORDIT MUST BE REMOVED, AND CHANGED TO THE CORRECT ONESincerely, [redacted] ***

attn mahesh bFrom amazonYou did not solve my problem at allYou wanted me to cancel my previous item and buy it again and get charged againWhy cant you just send me similar item Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This doesn't really solve anythingTelling me that the shipping options only apply to the time after it leaves the warehouse doesn't fix the fact that when I checked out, it was telling me delivery day that wasn't possibleYou still sold an item that you didn't have in stock to fulfill the order, and didn't even communicate that to meI would not have found out that this was backordered if I had not called to check on the status of the orderI understand quantities run low, but there was not a notification of that when I was purchasing this itemI understand that you can't control how quickly the item arrives from the manufacturer to you, but that isn't the problemThe problem is you are offering a service you cannot provideAnd worse yet, you are advertising delivery timesIt feels like a bait-and-switch tacticYou convince people to sign up for Amazon Prime, guaranteeing them 2-day shipping on all Prime Eligible purchasesBut then, you don't tell them that the shipping time only applies to after the item has been processed, and doesn't include handling timeeBay requires estimates and guarantees for both handling times, and shipping timesAnd as a side note, I had two separate managers, and one other lower level person tell me the other evening on the phone that they would process the return of the shipping charges to meIt has been more than two business days, and I still have not seen any refund come throughAnd the item was supposed to ship today, and I have also not received any shipment notification yet todayI understand it is still early, but you really shouldn't be able to count this as shipping today if it isn't processed until 10PM this evening, because it won't ship today, it will ship Monday, which delays the delivery even moreOne of these times, I hope to receive a response from you that actually attempts to repair the situation, and doesn't keep sending me a link to give me the standard boiler plate informationThe problem is only partially the policy, the problem really has more to do with the fact that you don't clearly state that anywhere in the advertising for the serviceAnd I will turn this around on you, how would you feel if I decide to implement my own policy that the processing of payment is not completed until I receive confirmation from you? You wouldn't like that, but you are expecting me to pay for these items prior to the order being completed, and then decide to take your own sweet time with MY money to fill the order whenever you feel likeThere is a warehouse in my state, and there isn't a single place in the country something can't be shipped and arrive the next business day, some of them arriving before 10AMSo not being able to get it exactly to my house in the requisite amount of time is hogwashYou just don't want to ship them item using anything but your own service, and you don't want to obtain the item from anywhere except your own warehouses to fulfill an order mishapMost businesses will do whatever they can to help resolve a situation such as this one in a timely and friendly manner, but you guys seem to take your own sweet time getting around to itI look forward to your next response.Sincerely, [redacted]

Hi,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on September 24, The seller was notified of this decision by e-mail on that dayWe took this action because our records indicate that this seller lost their Amazon.com selling privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accountsDue to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are relatedAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Merchant Review Team Amazon.com

Revdex.com: My complaint about Amazon.com Complaint Number: [redacted] , has been resolved Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have spoken to the bank and they have advised they are not holding any fundsPlease see attached form that was completed by the bank to dispute the funds and the charge made by amazon on the accountThe bank has already looked into it and even with the settlement ID they insist the funds are not being heldThis was completed by the branch assistant manager.Sincerely, [redacted] ***

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with usI understand that you're upset.This is certainly not what we want our customers to experience and have shared your comments with our concerned team for their consideration when planning future improvements on priority.Having said that, I've checked and see that your Amazon prime subscription is cancelled and full refund has already been issued to you on Wednesday, August 17, 2016.Here are the details:------------------------------------------------Amazon Prime SubscriptionStatus: CancelledRefunded Amount: $99.00Wednesday, August 17, 2016------------------------------------------------Funds will be credited to your payment card in 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I would have been okay with that back in July, when I was constantly contacting Amazon.But, now I have been charged around $for the book that Amazon has lostI'm not sure that [redacted] would allow a return by this point Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:***Please see attached documents.***Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with you account.Since this is a unique situation, I'm collaborating with our Amazon specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly[redacted] , thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your timeAt this time the Executive Seller Relations team has reached out to the Seller in order to issue the Seller a physical check for the fundsPlease note that Amazon is not able to reimburse directly to a Debit or Credit Card, and the funds have to be issued via physical check due to the nature of this accountIf the seller has any questions regarding this process, they can reach out to the Executive Seller Relations team by replying to the e-mail that was sent to themThank you so much for your understanding and please have a lovely day

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delay of your recent orders.As a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't right.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Logistics.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Logistics.We've made an exception and given priority to other available carriers for future deliveries to your shipping addressAlthough other carriers will have the priority to deliver to your address in the future, please keep in mind that:- It'll take about weeks for this change to go into effect.- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Logistics.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the closure of your Amazon.com account.We've removed access to your account since we are unable to confirm your informationIn this case, please reply to the email you received from our Account Specialists with the required information.You'll not be able to access your account or place orders with us until we confirm your detailsPlease do not attempt to open any new accounts.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com