Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I understand your concern regarding the delivery status of order # [redacted] .As mentioned earlier, appropriate training has been provided to the agents who gave incorrect information about this order.Since carrier website confirms that all the packages in this order are delivered to mentioned U.S. address, we're unable to replace them or issue a refund. Please visit 'Risk of Loss' section in our help pages for more details:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I called my bank today, no refund has taken place as of today I called Amazon back times,, very unhappy with thieer service, each time I taked to a Customer Service RepI had a hard time understaning them, thier English was very poor and they did not understand me either, I even has to speak to a supervisor and it was the same I keep getting the run around from them without my situation being taken care of

Hello, We are writing regarding Dispute ID [redacted] | Order ID [redacted] Note that buyer is not eligible for A-Z Guarantee claim .Although the buyer have returned the item to seller, the seller claims he didn't receive the returnAs per Amazon.com's posted return policy, the returned item should contain return tracking number with signature delivery.Since the seller didn't receive the return and it violated the Amazon's policy, we cannot honer the claim.We understand that, you may not agree with this decision but this claim will remain closedSincerely,VishnudeepK

Hello Ms [redacted] ,Thanks for your patienceYour account has been reviewed by account specialistThe account cannot be restored as there is Charge back on the accountYou needs to contact us back in order to clear the charges on the account An email is sent to you for the same.We have removed your access to this account because your card issuers have disputed the charges for several of your orders and withdrawn your paymentsBecause of these disputes, we have not received payment for orders.You will not be able to sign in or place new orders with us until we receive payment.-- Order number: [redacted] -- Order date: 2017-10-27-- Disputed amount: $270-- Items in order: --We can charge any valid card registered to your accountTo pay for the orders, please reply to this email with the following:-- A list of all the order numbers that you would like to repay now.-- The type of credit or debit card that you would like us to charge and its last two digits.-- Your statement allowing us to charge the card.If you want to use a card that is not registered to your account, fax the information below to our secure line at 1-206-266-2752:-- The full credit or debit card number and the type of card.-- The name, address, and phone number that the cardholder registered to the card.-- The order numbers that you would like to repay now.-- The total amount of your payment.To protect your information, we let only a few account specialists see the documents that you fax to our secure line.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.For your security, do not send full card numbers by emailBest regards, Mohammed GAmazon.com

Hello ***,I'm Purna C [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry, after a thorough review, we have decided not to restore your full access to this account. ... We have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. Also we will not be able to issue a refund for the Gift card balance.If you had open orders on this account, those orders were canceled when we closed the account.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept any additional orders placed under a new account, and we won't issue further refunds for those orders. We've forwarded your comments to the appropriate team for review. I appreciate the time you've taken to share your thoughts.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will advise them to be more respectful of their clients time next timeI have been telling them that for weeks, and they were being rude as the last email showsAn apology for their Despicable attitude would have gone a long way Sincerely, [redacted]

Hello,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry about the problem with your refund.I understand that you want the refund to the original payment method instead of gift card.Refunding to your gift balance isn't the default way that we process all refundsThis option was the option selected during the online return process of the orders in question.We understand that mistakes can happen, and that you did not intend to select this option for the items being returnedWe can easily fix this mistake as long as the gift funds have not been usedIf the returned gift credit has been partially used, then we can make an exception.In this case, I've made an exception and have issued a refund of $to your store cardYou will see the refund within 3-business days on your store card statement, Also, I have removed the gift card funds of amount $from your account.For all other questions, please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Maryahttp://www.amazon.com

Complaint: [redacted] I have successfully faxed over a copy of my billing statement today, March 3, This is the 13th time I have faxed over this requested information Prior to today, my billing statement was faxed over to Amazon: time on February 26, times on February 27, times on February 28, I did not receive any response from AmazonAfter faxing the billing statement over again this morning, I am expecting a response within hoursI will accept Amazon's response to the Revdex.com complaint once I have my desired resolution, which is the reinstatement of my accountThanks, [redacted] Sincerely, [redacted]

Hello from Amazon.com,Due to the recent Performance investigation, the seller's funds have been placed in reserve statusAmazon reserved the right to hold funds while the investigation taking placeThis process is outlined in the Amazon Services Business Solutions AgreementHere is a link to this agreement for reference:https://sellercentral.amazon.com/gp/help/help.html/?itemID=1791&ref_=x...⇄ investigation has concluded and the sellers funds will be disbursed to the bank account on file on Dec26.Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested refund of $to your Gift card balanceSince the order was originally paid for by gift card, amount will be refunded to your gift card balanceThese funds will be automatically applied to your next order.I hope this refund helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that Prime shipping benefits aren't up to your expectations, I understand you are upset[redacted] , thank you for taking time to let us know of these experiences, we will make sure to these as feedback and work to improve our services so that we will deliver positive Customer experienceWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your concern regarding the Google play feature which lets you check a box "Block explicit songs in radio".Please be informed that is feature is currently available only for Amazon prime StationsSongs played on Prime Stations may include explicit contentYou can use the "Thumbs Down" icon in your playback controls to skip the currently playing song and remove it from the station's rotationSong skipping is also unlimited with Prime Stations.Please note that tracks that are removed from a Prime Station by using the Thumbs Down icon cannot be added back to the Prime Station.As mentioned, this feature is currently unavailable with Amazon Music and we aren't sure if or when this feature would be launchedRest assured, I've passed your input to the Amazon Music team for consideration as we make future improvementsCustomer feedback like yours really helps us continue to improve our digital music service.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Order has finally arrived after coordinating with Amazon Logistics for detailed information on the packageYou may close this complaint [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refunds.After the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI’ll happy to look into this need some information so our Return Center can researchPlease send us the following information by clicking the link below.- Return Tracking Numbers- Date of returnOnce we receive this information we can take further actionYou can reply to this email directly to get the requested information to me.I hope to hear from you soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with promotionsThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Upon checking, I see that this is a limited time offerThe promotion will end at 11:PT on 12/31/2016, or while supplies lastThe promotion code will expire concurrentlyIn this order you have not used the reward points for a portion of a purchaseI see that you only used $of the total order $Hence you didn't qualify for the Promotion.Please check the below links for more details: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ."I've checked and can confirm that we've successfully issued a refund of $in the form of Amazon.com gift card on August 15, 2017." Actually the refund was "successfully" issued on September 7, 2017, when I received an email from amazon (in response to Revdex.com) and confirmed my gift card balanceAnyway, the issue has been resolved, and this resolution is satisfactory to me Sincerely, [redacted] ***

Greetings from Amazon.com,To report a possible violation to our investigations team, select "Report a violation of our rules" on the Contact Us form and enter the details: [redacted] Please be sure to include the following information, as applicable: [redacted] The ASIN/ISBN of the item's detail page and the product title [redacted] The store or business name of the seller you are reporting [redacted] Your order ID [include this if appropriate] [redacted] A concise explanation of the violationAll reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate

Complaint: [redacted] I am rejecting this response because: there has been no refund issued My bank can back this up This response from Amazon is simply a "status" on my account that says "Refunded" with a date There has been no proof (no reference numbers provided) that can prove a refund has really been issued because it has not In a conversation I had with Amazon supervisor on Monday 12/7/15, named Tasha W, I was promised that the matter was with the banking department at Amazon to provide these numbers She told me I was have an email back containing these numbers before Noon on the same day I received an email from her the next day (attached) that proves there is still an issue with Amazon because they were unable to provide proof over hours later.Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refund.I've requested a refund to your Amazon.com Store Card in the amount of $on a different orderI see that due to technical error we were unable to process refund on the original order hence to correct things, I have requested refund on a different order for the same payment methodThis refund will be processed in the next 3-business days; we'll send you another e-mail to let you know when it's completeOnce processed, you'll be able to see the refund here:www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We hope to see you again soon.Regards,Raghavender S.Amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon has never moved an inch They have not answered or resolved a single one of my concerns and, in this latest message, say they will no longer even consider my concerns because they're understaffed.Sincerely, [redacted] ***