Amazon.com

Hello [redacted] ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've checked the Order # [redacted] , # [redacted] , and # [redacted] and I see that the items you've purchased is not eligible for promotionWe are unable to offer discount on this items.Also, I'd like to inform that the promotional discount is only offered to the selective items by the manufacturers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for providing the attachmentI'll assist you with the Prime membership and refund for the delayed orders.On checking our records I confirmon January 31, a refund of $is credited to your Visa Card for Prime Membership which was cancelled on the same dateFurther checking I also see for Order # [redacted] a refund of $is also credited to your payment method on November 21, since the order was partially paid by gift card, $will be returned to your gift card balance in 1-business days and the remaining amount of $ has been credited to your Visa CardThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/If you don't see the Visa Card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] For Order #112-2407669-8866611, I've processed $since the order was partially paid by gift card, $will be returned to your gift card balance in 1-business days and the remaining $will be added to your Visa CardThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Fire Tablet, 7" Display, Wi-Fi, GB - Includes Special Offers, Blue ".Upon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory.If you'd prefer to cancel the replacement order and we can process full refund, visit the below link to cancel the order: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you are charged $without your authorization I've checked and see that you are subscribed to one month amazon prime free trail and it is under auto renewal enabledHence you are automatically renewed to annual prime as soon as the one month prime trail was expired I've cancelled your prime subscription and issued a full refund of $to your original payment method from which it was charged and it will get credited in the next 3-Business days Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've received a wrong item.I've checked your order and I see that you're returning the item to Amazon.As soon as we receive the item, we'll issue refund for the item as promised by our employee on November 28, 2017.As you've received a wrong item and it was our error, I'd request you to place a new order for the item and write back to us with the order number, we'll issue Price match for the item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:Although the order was canceled again due to availabilityAnyway, I have reviewed the response made by the business in reference to complaint ID [redacted] , and satisfied their feedback.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They sent me a product that did not match the discription and I have no intention of incuring another charge to my credit cardI would be more then happy to give them back they are way to small and I can't wear them.I wouldn't even make it to my car in those shoesI want a full refund including my shipping because you sent me a product that was falsly advertisedIf you send a call tag for the defective product I would send them back todayI have no use of them.Sincerely, [redacted]

Hello, In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 2nd, The seller was notified of this decision by e-mail on that day We took these actions because this seller did not meet our performance targetsAmazon places a high importance on maintaining the trust of our millions of satisfied buyersWe have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactionsThese targets are published on our Seller Performance Measurement page in seller Help ( [redacted] ..)Amazon may remove the selling privileges of any seller that fails to meet these targets.The funds in the seller’s account were transferred on October 6th, 2014.After thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Hello ,We are writing regarding order id : [redacted] .Please note that we have debited your account because there is no signature confirmation showing the item was delivered to buyer's address.Although we understand your position, we stand by our decisionThank you

Complaint: [redacted] I am rejecting this response because: I have not received any money back from amazonI have called multiple times about this with no resolution stillI would like this case to be opened back up Thanks! Sincerely, [redacted] ***

Amzon clearly does not care about fraudulent buyers who claim return the package when my return tracking number is not even showing return statusAll they did just mention refund is done and scam is successfulHOW could people do business like thatThere is no legal protection with these fraud in Amazon, that is why I will take further with my lawyer Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon had sent an additional letter responding that it it rejected my opinion in the matter and any further replies to Amazon will not be answered and they will do nothing to satisfy the issueIn this case I want nothing more to do with their company as they have stolen my money Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: of the terrible experience I have had dealing with amazon in the last monthsEach time I've had to call into customer service for these issues I've been told someone will contact Me within hours and I have yet to be contacted after 30+ callsI have had to replace both credit and debit cards and monitor my account Amazon has not offered any compensation as in credit monitoring or anythingIn fact, I was told by a rep there is no reason I should get compensationI am also refusing because the last rep I spoke with, said someone would contAct me the very next morning between 8-am to get my card info for a refund Sincerely, [redacted]

Hello,Thank you for contacting usUnfortunately we are unable to determine why you are experiencing difficulties with your credit cardWe ask that you update the information on file:On the Settings tab, click “Account Info.”Scroll down to the “Charge Method” box and click the “Edit” buttonIn the forms provided, enter your credit card and billing addressClick the “Submit” button.If you require further assistance with this, please contact our Seller Support team

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your frustration with this situation, particularly given the time you've invested and the promises made which weren't kept.I understand that the seller has not issued a refund on the orderUpon research, I see that the order was placed with Boston Industrial , a seller on our websiteIn this case, only seller will be able to initiate a refund from their endTo help you with this, I've sent your inquiry about your order to the sellerYou'll receive a copy of this e-mail.As the order which you have provided was linked to other account, I would request you to login to the original email address to which the order is linked, so that you can check the status of the seller communication You can also view communications with sellers from the below link.https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respondWhen they reply, respond directly to their e-mail.If they aren't able to help, click on the link to learn more:http://www.amazon.com/help/a-to-z-guaranteeI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Each of the sellers on our website is monitored for performance and adherence to specific guidelinesYou can report this seller for committing a violation at this link:http://www.amazon.com/gp/help/reports/contact-usIn your report, be sure to include as much information as possible to help us resolve your claim.Please be assured that we are always here to help you with thisPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this information helpsWe look forward to see you again soon.Regards,Mahesh BodduAmazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed earlier, your account will be closed when the request comes from that account onlyWe will need you to write back from the original account for this complaint.I realize you're upset, however, we'll not be able to offer any additional insight or action on these matters for any requests that comes from this account regarding close of your other account, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Mahesh.VAmazon.comhttp://www.amazon.com

Hello, As stated previously, we have closed your claim for order [redacted] because you did not contact the seller to report the issue within days of receipt, or return the item within days of receipt as per Amazon's standard return guidelines.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if you contact them.Although we understand your position, we have reviewed this claim and we stand by our decision.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello ***,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recalled item from order # [redacted] .I'm very sorry for the negative encounter you had with our phone Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.I've checked your account and see that you've contacted our Chat customer service team on Thursday, June 9, 2:PM and see that a full refund of $has been issued for 'Nature Made Super B Complex Tablets, Count' to Visa card used on order [redacted] .In this case, there's no need to return the item to usYou're welcome to dispose of it.The refund is processing and it'll appear as a credit on your Visa statement within next 3-business daysOnce processed, you'll also be able to see the refund request here: [redacted] Please be rest assured that, we don't expect you to return this recalled item or you won't be charged any amount for it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI hope you would consider this as an isolated issue and give us another opportunity to serve you better in future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, [redacted] **Amazon.comhttp://www.amazon.com

Hello,In this case we have issued a full refund on 08/30/This transaction is now closed.Thank you

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay that happened with your order which was meant to be a giftI have checked the order details and found that the order was shipped on October 20, to be delivered on October 22, However the package was lost in the transit.I've forwarded this information to our fulfillment center for further investigationThis will ensure preventative steps are taken in the future to avoid the same happening again.Further, I see that when you contacted our customer service, a full refund was issued for your orderUnfortunately we are unable to create replacement for this order which was already refundedIn case if you want to receive the same item, you can place a new order using fastest shipping method and we will be glad to waive the shipping feePlease make sure that the item is both sold and fulfilled by Amazon or fulfilled by AmazonYou can directly reply to this email after placing your new order and we will take the action.While I know I wont be able to undo what has happened with regards to the order, I've issued a $promotional certificate to your accountWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies: [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com