Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.***, the information you received from our Customer service representative Akhil S is incorrect, as the returns window has passed and as it has been more than months since you purchased the product from us, we will not be able to accept the return of itFurther, I've made sure to pass any training opportunities to my colleague to make sure this isn't repeated in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageFirst, I'm so sorry for the frustration this matter has causedI'd like assure you I've reviewed to your previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customersRegarding the gift card refund on order # [redacted] , I see that it has been issued on June 20, as a gift card balanceI also see that you have placed a new order # [redacted] using gift card balance The current gift card balance on your account is $You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/ I'm really sorry this has been a disappointing order experience for youNonetheless, I've forwarded your comments as a feedback to our concerned departmentYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chanceIf you do need to contact us in the future, here's a link to our Contact Us http://www.amazon.com/gp/help/contact-us/ Thanks for your patience and understanding in this regardWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Shalini C.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I shared my thoughts on this very un-transparent trateam with Amazon and they said they would share with the teamThey also offered me the credit I beleive I deservedSincerely, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the removal of your reviewsWhile I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Communities team is correct.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed.Your community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviews.We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated.To learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170)We cannot share any further information about this decision, and we appreciate your understanding.Regards,Raghavender S.Amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your account.Ensuring the security of customer account information is our top priorityThe phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we are not willing to take any short cuts where your privacy is concernedWe always verify the following information before discussing your account:-- The e-mail address associated with the account-- The name on the account-- The billing address on the accountTo discuss changing permanent account information, we must also verify additional security questions.It's always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us.I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed In addition to this, I will thoroughly review all phone calls to customer service and have any other mistakes addressed as well.I understand you need a refund for The Conjuring instant movie purchased from our websiteI'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.I'll need more information to find the item:Digital order numberExact item nameASINDate when the order was placedThe amount we charged for the movieShipping AddressZipcodePayment method used on the order i,e Visa, Mastercard etcYou can look up your orders online through Your Account (www.amazon.com/your-account)We request you contact us directly by replying to [email protected] at your earliest convenience so that we may assist you further.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your problems with your Amazon.com, I understand you aren't able to log in to your account.After checking your previous correspondence with our Customer service, I've contacted our Account Specialists team for a resolutionHere's the step by step resolution our team provided:If you get the captcha images on their screen, the following needs to be done/checkedAre you signed out of the website?Check if the email and password was typed correctly?Is the email address auto populating? If so, you need to remove the email address and type it manuallyThen try signing in with the new passwordYou should never choose the email in a drop downDid you remove the cookies and cache via the browser?Please try the steps above, along with resetting your password and please feel free to contact us directly by replying to [email protected] if these steps doesn't help.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As stated in previous communications a refund was all ready given to us a while ago along with a month of my Prime Membership extendedI appreciated those offersThe main issue behind this whole situation wasn't just the fact that my package was lost either by Amazon or UPS, in which UPS states they never received the package, but my main complaint was the poor communication on Amazons Customer Service side of this situation which led to this complaint being madeWhen I called twice I was told both times the package was still being delivered and then a third time I called then I was told it was lost by the carrierIf I was told this before we could have ordered this package some way else and had it to us around Christmas TimeI was not happy with the simple robotic type of script given to me by the Customer Service teamWith that said I rejected the current offer made to me above because a refund was all ready given to me so another refund would not be able to be givenThis is why I am frustrated because it seems Amazons Customer Service can only reply in script form and say the same thing over and over again which get's people no whereEven though I have rejected the response we, on my side, have found another product through another company and replaced it by using the refund that was issued to us earlier in December by AmazonWith this response I am ending this complaint against Amazon even though I am still dissatisfied with the way their Customer Service team handled this situationSincerely, [redacted]

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It looks like the e-mail address you contacted us with, [redacted] @icloud.com, isn't associated with an Amazon.com accountThis being the reason, I was unable to look into your account detailsI would request you to write back to us with the email address associated with your amazon account on which you had experienced the issue, so that we can investigate and resolve the issue at the earliest.If you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about missing watch from your packageThis usually doesn't happen.I've checked details of order and can confirm that our Customer service team processed a replacement order# [redacted] for the item " Fitbit Charge Heart Rate + Fitness Wristband, Special Edition, Gunmetal, Large ".I see that as per tracking information it shows that package has been delivered to your address on March 6, 04:10:PM at your MailboxI hope you've received package.Here is a direct link to check on the status of your replacement order: [redacted] = [redacted] In case, if you haven't received replacement item please let us know by replying to this email so that we can process refund for the item.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Rejecting because the person who is responding does not know the problemAs indicated in an earlier e-mail, attached, it is " stuck" , the product is not in a shipping process mode and if it is due to lack of proper inventory form Amazon , it is more reason why this item needs to be canceledBoth are internal problems from Amazon In addition the refusal to cancel is a violation of my consumer rightsThis item will never ship , reason for no tracking number They have sent a sixth date added for Friday Called Amazon and the representative replied ( attached) This is a prime productAmazon cannot provide and tracking information, nor will I be available for either dates they provide ( e-mail and website) As earlier informed the product is Not in a shipping process mode ( "stuck') Attachment : recent correspondence from representative Michelle to cancel 2.Attachment : Reference to stuck position and conflict with website dates of deliver and e-mail updates No proof ; no delivery mode processConsidering six change of dates were provided, Amazon should be concerned and provide me with the cancellations requested five timesWill not claim any liability to this product because I have cancelled five times and was rejected each time due to technical and other problems with Amazon All are technical problems

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent order, and I appreciate you making us aware of your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and can confirm that our cs ream requested a full refund of $This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To compensate for all trouble you've had with this purchase, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I've forwarded your feedback about Fedex to our shipping department--I know they'll want to hear about your experience.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We understand you entrusted us to deliver the order with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your frustrationPlease understand that the information provided in our last message is accurateAs previously mentioned, we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rate.If you prefer using Two-day shipping for your orders, you can select Two-day shipping at discounted ratesPlease understand that, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.As mentioned, your orders will be deliver as per the estimated delivery date listed in your ordersOnce shipped, you will receive an email confirmation from us mentioning the delivery date.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your gift card issuesI am sorry for the incorrect action taken by our customer service associateThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I understand your concern, that you wanted to transfer gift card to your sister's accountUpon checking, I see that as long as you did not redeem the gift card to your account, you can transfer the gift card to someone else who can use it - by providing them with the claim codeYour recipient will just need the gift card's claim code to redeem itOnce a gift card has been redeemed onto an account, it can no longer be transferred to anyone else.If you have any more questions, please visit our Help pages:http://www.amazon.com/help/giftcardsWhile I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.com.You can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI have reviewed our previous correspondence and your accountPlease understand that the information provided in our last message is accurateAs previously mentioned, you've tried to sign up for a day trial of the Prime membership to get free Two-Day shipping Unfortunately, the $authorization to verify the credit card is valid has declined The authorization charge won't complete, it will fall off after a few days; however we do have to successfully verify the card with approval of the $authorization before the Prime Membership will be active Once we are able to successfully verify your credit card you will then have access to the Prime Membership and be able to use the free Two-Day shipping benefitsUnfortunately, we are unable to send the phone case free of chargeWhile we can make a one time exception to waive the shipping fee after the order is placed, we have no way to waive it prior to the order being placedYou may place new order for phone case and let us know the order number we will waive the shipping costI'm sorry for any frustration this may cause.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Greetings from Amazon,Two-Step Verification is the best protection against unauthorized access to our sellers accountsAmazon strongly recommends the Seller to enable itPlease note that at this time there are no exceptions to this process since this might compromised the security of our sellers and the platformWe will highly recommend the Seller to contact our Seller Support Department as soon as possible and create a case , so we can assist with the verification processRegards

Complaint: [redacted] I am rejecting this response because: I need to replace my order for the correct item & if I was promised that the credit would be applied to my correct order in not understanding what the problem isIt's the same credit from the cancelled order & if it wasn't used because of the fact the other order was cancelled then it was supposed to be refunded back to my account for me to place the correct order! Also I didn't appreciate how rudely I was being treated because of this matter! One representative even said to me that the credit was not being issued because Amazon is trying to get rid of me as a customer! I couldn't believe she said that to me & what I've had to go through just because the wrong order was placed in error!Sincerely, [redacted]

Greetings from Amazon Thank you for contacting us At this time it is not possible for Amazon to take any actions regarding this issue as we cannot properly verify the requester owns the associated accounts It is recommended that the requester continue to work with Amazon Seller Support to close the accounts as there is no way to properly authenticate the requester via a Revdex.com Complaint Thank you for your understanding and have a lovely day

Hello [redacted] ,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I checked your transactions and couldn't find any charges for $We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed your account and can confirm that our account specialist team restored access to your accountI hope your able to access your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed by them, HP ENVY Phoenix 860-Desktop from order # [redacted] was in the box when it was handled over to UPS at the time it left our fulfillment centerUPS delivered the intact box to youThe driver did not note any evidence of the package being tamperedTherefore, we will not be refunding or replacing this itemI hope you'll understand our limitations in this regard.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com