Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service and I appreciate you taking time in bringing this to our attentionI'd like to assure you, I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that there is a credit card account opened on your name with chase bank whereas you've never signed for thisI've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com.Thank you for providing us with return tracking information for this merchandiseIf you are not reimbursed as agreed upon with the seller within five business days after receipt of the return is confirmed, please reply to this message and we will be happy to take further action on your behalf In regards to ordering of the incorrect item, we will forward your order information to the appropriate team that handles the Car fit finder to do everything we can to ensure it is correct We sincerely apologize for any confusion you encountered with this order.Thank you for choosing Amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you receivedThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.As informed earlier, we work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Jessica with Amazon told me to throw my product in the trash and Amazon would send me another one, when I could have called the manufacturer and they would have replaced the product, now I do not have the product to send pictures of the rust to let them replace the product Jessica with Amazon was not trained properly and gave me the wrong instruction Amazon needs to replace the product.Sincerely, [redacted] ***

Hello [redacted] ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solution Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the frustrating experience you had with one of your recent amazon order.I understand that a hardware is missing for the item you received and we have issued a 50% discount for the same.However, I understand that you found that the item was used and need an additional 25% discountUnfortunately, we can't be able to offer any further compensation on this orderHowever, you may return it before August 13, for a full refund and I can arrange a UPS pick up to return the item.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: I pay monthly fee for Amazon prime when I was able to ask questions and give reviews also now that I can't ask questionsI Sam still paying the same fee If I can not fully use Amazon prime features then I should not have to pay the same feeI'm upset over thisI want to know what I've done wrong I want proof Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Liquidation Program said nothing about me having to wait over monthsThat's ridiculousI've already talked to seller support on several different occassions and still getting the same response every timeIt's obvious that my item was sold way below what I was expectingdollars for an item that I was selling for $ dollars is unacceptable to meI knew I wasn't going to get the amount I was originally selling for but I did expect it to be more than just $dollars Seriously what individual seller would sell an item so cheaply? That's like giving it away for nothingI feel completely ripped off At this point, I feel that talking to seller support is a lost causeSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Amazon says the dispute is resolved between them & the bank My credit card company (Capital One) says Amazon has the money My credit card has not been issued a refund Amazon says the credit will be issued when the dispute is closed The credit card company says the dispute will be closed days after the first time I disputed the charge However, after that timeframe I have no recourse to get my money back Seems like a catch- I still have NOT been issued a refund Therefore the matter is still open and has not been resolved I spent hours yesterday on the phone between amazon & Capital One It seems like amazon wants or has refunded the money (although they do not directly say this), but a credit has not been issued to Capital One Sincerely, [redacted]

Hello, We are unable to assist buyer with the Order ID [redacted] To be eligible for coverage, the day to file the claim must be three calendar days past the maximum estimated delivery date or days from the order date, whichever is sooner If buyer does not receive the order by December 24, 2016, please let us know and we will reopen your claim In summary, we will not able to assist buyer as the it has not passed the maximum estimated date of delivery Thanking you,

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] for "NordicTrack T S Treadmill " and I appreciate you taking time in bringing this to our attention.I understand that this order was cancelled without any notification and you aren't sure as to why it was cancelledI've reached out to our internal team regarding this and I'm personally following upI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with your item " $Prepaid Alarm SIM Card ".You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Upon checking, I see that in order to process refund for this item you need to return the defective item back to us so that we can process refund.Please do understand that without returning item we won't be able to process refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] CT Department of Consumer Protection is looking into the matter I hope you have different answers for them, not the generic

Hello ***,I'm Uday T [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for the difference amountAs the return was processed successfully at our Returns department on November 14, which is outside day return window, restocking fee was charged.However, to make things right for you, I've issued the difference amount refund for your card which is $Please allow 2-business days for the refund to complete online.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your order missed the given delivery dateI apologize for this disappointment, I would like to help you but I'm unable to locate the exact order detailsSuggest you to write to us the order Id or the complete item name so that I can check and help you Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, JL Amazon,Your response is not acceptable You missed the point entirely November 24, Amazon removed $from my account The confusion arises from the words "reinstatement" and "due" I wanted the account reinstated without taking money from my account No monies were suppose to be removed from my account until December 20, The account was "reinstated" November 20, and I was charged $November 24, I called Amazon this morning and had the account cancelled The $will be refunded to me hopefully by November 28, It appears that I cannot have the account unless I pay for it up frontDid I receive the full day trial period? - very disappointed with Amazon I will not pay for this until December 20, and I would like a courtesy credit for the removal of money from my account that was not due and for bad service

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, refunds have been processed for orders and you can contact your bank to check refund status of your orders.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding Promotional credit on your account:I've checked and can confirm that your current promotional balance is: $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: While the statement of the investigation into third party seller failings, in this case, it is hard to say to which degree this will translate into wider action, and to what degree it's just words and platitudes Also, the concerns should extend a lot more broadly, into the failings of the QC over third-party (marketplace) sellers, and the overseas outsource customer service, which apparently has no means of escalating a case to a level of Amazon-managed agents, not overseas with scripted responses Also, while the hope that the transaction would be investigated, it does not translate to proactive action in regards to a resolution of my case Lastly, the comments about pricing fail to take into account that the reason for missing out on the pricing of the time was a direct result of the failure of the Amazon Marketplace to deliver on the deal for which I paid It's worded to simply point out that prices fluctuate, which is abundantly clear already, without consideration for the specific circumstances It is for these reasons, in addition to the terse conclusion to this correspondence, closing the door to any further discussion, which I consider the resolution to be not satisfactory I do, however, recognize that it's quite possible Amazon will take no further action to wit Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and understand you're concerned about promotional restriction.As mentioned earlier, we can confirm that you've received an email with promotional code on July 12, 6:PM which clearly states terms and conditions that this is one per customer account.I request you to please go through terms and conditions page which is listed below:https://www.amazon.com/gp/promotions/details/A2CKFVSV56YH7O?ref_=pe_153426...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Amazon Prime, I understand you are upset[redacted] , as informed earlier, we will need you to write us back from the account that was charged for Prime and other unidentified charges on the account, we will then be able to assist youI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters if the requests come from the same email address : [redacted] , and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com