Amazon.com

Hello Mr [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of the order# [redacted] .I've reviewed and can confirm that refund was issued to your Visa card on November 9, for $I do understand that previous agent promised refund to your gift card balancePlease do understand that as original order was placed using your Visa card, refund has been processed to original payment only.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account: [redacted] If you don't see the Visa card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Regarding seller experience:I've shared your comments as a feedback with our seller teamCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: no longer have credit cardNor do I wish to establish another credit cardIf this is not okay to issue a check pleade send me back my product.Sincerely, [redacted] ***

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the trouble caused while placing an order to your Hawaii address.In general, we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rateYou'll be able to view the terms and conditions here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ certain restrictions prevent us from shipping certain products to all geographical locationsYou'll be notified at checkout if we're unable to ship specific items to the address you've selectedPlease also check the product detail pages for any item-specific shipping restrictions.When possible, product detail pages filter out offers that can't be shipped to your delivery addressTo determine your location, we'll use your default 1-Click delivery address when you're signed in to your account and 1-Click has been set up; otherwise, we'll use your IP address.More information about Shipping to Alaska, Hawaii & Puerto Rico Addresses can be found on her help pages here:https://www.amazon.com/gp/help/customer/display.html?nodeId=202052360I understand your concern about a new item sold by Amazon not being shipping to your address, and a warehouse deals item being available to ship to your addressSince this is a unique situation, I've reached out to our teams internally to work on a resolutionPlease allow me 3-business days to research this issue with our Digital teamI know your wait has already been frustrating, and for that I truly do apologize[redacted] , thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the experience you've had with your recent orderWe certainly didn't expect this would happenI understand that you've received incomplete shipment in both original and the replacement orders and you'd like to receive the missing partsI've checked the availability and can confirm that it's now back-orderedIn this case to resolve the issue, I'd like to offer you the following options, please let us know which option is best suitable for youIf you're interested in keeping the incomplete item you've received and purchase the missing parts locally, I'd like to offer you a refund of $112.84, which is 30% off the total priceTo accept this refund, let us know and we'll issue the refund to your original payment methodYou can also return the item for a free replacement or a full refundWe will also pay for the return shipping charges to return the incomplete item you receivedThe item will be shipped when we have more stock.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Good afternoon, I have already sent the fax with my account statement on my credit card on many occasions, today I sent two faxes, in my account I can not upload the document, since this option is not enabled in my account, I attach the requested document to reactivate my account Sincerely, [redacted]

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I've reviewed your account and understand that you're concerned about the decrease in the price of you item "WEN 56200i, Running Watts/Starting Watts, 4-Stroke Gas Powered Portable Inverter Generator, CARB Compliant" you've purchased.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We are unable to post your Customer Review for SoundPEATS Bluetooth Earbuds Wireless Magnetic Headphones Stereo Earphones with Mic, Secure Fit for Sports - Red to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same productIn these cases, we remove the reviews to maintain trust in our customer reviews and avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).I understand and regret that I haven’t been able to address your concerns to your satisfactionHowever, we won't be able to offer any additional insight or action on these matters.For more details, please see our Community Guidelines:https://www.amazon.com/gp/help/customer/display.html/?nodeId=20160268...⇄ hope to see you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello, While we understand the buyer's concerns, we are unable to assist him with this purchaseAs previously stated, items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the senderThe buyer should receive order [redacted] back from us within 4-weeks.Once the buyer receive the item back, he will need to contact the seller directly to return itIf this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.-- Order Number: [redacted] Although we understand buyer's position, we stand by our decisionWe cannot give the buyer more information about this matter, and we may not reply to further emails about this claim

Greetings from Amazon.com,Thank you so much for your timeIn order to assist this customer, the seller will need to contact Amazon Seller SupportAmazon is unable to take actions on an account per a Revdex.com message as we are unable to complete proper security verificationThe seller will need to reach out to Amazon Seller Support with the following steps:1) Reinstate the Closed Account2) Downgrade the Account to Individual Status3) Request Reimbursement for Selling Fees4) Close the account once the funds are returned to them.Please note that if the customer has not provided deposit information, they will need to either provide the information, or request a manual checkThank you so much for your understandingI hope you have a lovely day

Greetings from Amazon,Based on a review of the seller account we were able to verify that the order was returned "Product damaged but shipping box ok" according to the buyer comments.According to our FBA customer return policy: "A return is an item a customer sends back to a fulfillment centerWe evaluate the condition of each returned itemIf we determine that it is in sellable condition, we return it to your sellable inventoryIf we determine that it is in unsellable condition (for example, it is defective or damaged), we assess who caused the damage (Amazon or the customer) and use this information to determine if you are eligible for a reimbursement.A returned item is unsellable when: It is not in the same condition as previously listedIt is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitableThis includes items that may pose a health or safety risk to our associates or the next customer who purchases it."Please note also that according to our FBA Lost and Damaged Inventory Reimbursement Policy:"Amazon assumes responsibility when your inventory is lost or damaged by a partnered carrier, in an Amazon fulfillment center, or during delivery to a customer, however is not covered by this policy: Restricted products lost or damaged during removal order processing Defective products or items lost or damaged by customers, distributors or sellers Expired items Defective items that arrive at the fulfillment center damaged Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging"At this time we wont be able to process the seller reimbursement request as the process and the policies the seller agreed are very clear and available for this type of scenarios and our procedures were based on the same policiesPlease note that Amazon delivered the packaged earlier than the Guaranteed Delivery Date with no damaged based on the buyer comments.Regards

Complaint: [redacted] I am rejecting this response because:As I mentioned earlier I already tried to open a new account and it got immediate ban, because my previous account was "suspended", but suspended not for a violation, but for not beeing in useI did open a new account today with an email [redacted] @gmail.com and got a message like this from Amazon : Hello,You have opened a new account after we removed your option to sell on our siteThis is against our policiesAs a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.Please ship any open ordersIf you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deductedThis usually takes about days, but funds may be held longerYou can see your balance and settlement information in the Payments section of Seller CentralIf you have questions about those, please send an email to [email protected] you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html...⇄ Performance.Team Amazon.comhttp://www.amazon.com Please assist me in getting my main account with email [redacted] @gmail.com unblock Sincerely, [redacted]

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your accountI understand you are upset.I've reached out to our account specialists and received a confirmation that, We have closed your Amazon.com accountWe took these actions because our records show that this account is related to another account that was closed by Amazon.We canceled all open orders and Prime benefitsAny new accounts you open will be closed.While I wish I could provide you more details, however, Due to the proprietary nature of our business, we are unable to discuss other accounts with you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.comThank you for reaching out to us.In order to properly assist the seller we need the following:The email associated with the selling accountThe order ID Exact desired settlementOnce we receive this, we will be able to provide more information.Regards,

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you've not received the order, though the tracking shows delivered.I'll be happy to send a replacement with overnight shipping, however, I've checked your account, and couldn't find any order for DVDs.I see the order # [redacted] paced on February 10, is for DVDsI'm unsure if you're referring to this order or is there any other order with DVDsI request you to reply to this email with more information such as -- Order number- Item names- Date of purchase- Tracking #Please make sure to contact us from the email address used to place an order, if it is from different account.Please feel free to contact us directly by replying to [email protected] with the requested information, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset.I'm sorry about the unsatisfactory experience you had with unauthorized activity in your accountThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've personally delivered your feedback to our Account Specialist team for further reviewEach report they receive is investigated and the appropriate action is taken.Upon checking, I see that our Account Specialist team have sent you an email informing thank you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your account.I see that your Prime membership is active now and you recent order of "PlayStation 500GB Console - Star Wars Battlefront Bundle" is also in transit with the carrierIf you prefer refund of this item, I request you to contract the seller as the item was placed with seller "PRIME ELECTRONICS" on our website.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We are unable to say how your siinformation was obtained because that happened away from our websiteSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Regarding complaint [redacted] I have not heard from the companyI've been on Christmas vacation and just saw the email from the 22ndI would like for this case not to be closed or to reopen it because they didn't even address my issue in their responseThey have not explained why it is justified to destroy my propertyAmazon further destroyed my property when I was actively trying to resolve my dispute with them which took a while to doThey never even afforded me the opportunity to get back my broke stuffTheir customer service practices with getting bounced around to different continents contributed to this delayFurthermore their original policy as shown is not a fair policy that allows me to be charged 9$ to have my stuff broken by some strangerThis is not fair at all and I hope in the name of your organization and what I believe it's supposed to stand for that you continue to pursue this

I replied to your direct message yesterdayThe account is on [redacted] [redacted] @gmail.comAs I said there, I cannot contact you though my Amazon account as you have it locked and I have tried to resolve the issue with different credit cards, a check, and the bank (American Express) in dispute has tried to contact you and we all get scripted responses but unable to resolve anything Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund on your order # [redacted] Please allow me to look into this.Our billing team has confirmed that the refund has already been processed from Amazon.com to TRS associated with your order # [redacted] , you'll need to work with them directly on clearing any disputed amounts between TRS and your bankFor further assistance, please call TRS toll-free at 1-800-964-during the hours below: Monday - Thursday 5:a.mto 5:p.mPacific time We appreciate your understanding in this regard.Regards, Manikanth TAmazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I can't get into account today after spending over minutes on phone yesterday with AMAZON Can’t sign in again this new day Site states that it's sending a Verification Code and when I FINALLY get it in my e-mail, I type in on web page and it says the Code has expired Please start again Sincerely, [redacted]

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern, but I couldn't find any gift card under this accountI also see the account is active.If you're referring to a different account, please contact us from that account so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com