Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your accountI understand you are upset.I've reached out to our account specialists and received a confirmation that, We have closed your Amazon.com accountWe took these actions because our records show that this account is related to another account that was closed by Amazon.We canceled all open orders and Prime benefitsAny new accounts you open will be closed.While I wish I could provide you more details, however, Due to the proprietary nature of our business, we are unable to discuss other accounts with you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and understand you're concerned about promotional restriction.As mentioned earlier, we can confirm that you've received an email with promotional code on July 12, 6:PM which clearly states terms and conditions that this is one per customer account.I request you to please go through terms and conditions page which is listed below:https://www.amazon.com/gp/promotions/details/A2CKFVSV56YH7O?ref_=pe_153426...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I've reviewed your account and understand that you're concerned about the decrease in the price of you item "WEN 56200i, Running Watts/Starting Watts, 4-Stroke Gas Powered Portable Inverter Generator, CARB Compliant" you've purchased.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello Mr [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of the order# [redacted] .I've reviewed and can confirm that refund was issued to your Visa card on November 9, for $I do understand that previous agent promised refund to your gift card balancePlease do understand that as original order was placed using your Visa card, refund has been processed to original payment only.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account: [redacted] If you don't see the Visa card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Regarding seller experience:I've shared your comments as a feedback with our seller teamCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your order missed the given delivery dateI apologize for this disappointment, I would like to help you but I'm unable to locate the exact order detailsSuggest you to write to us the order Id or the complete item name so that I can check and help you Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, refunds have been processed for orders and you can contact your bank to check refund status of your orders.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding Promotional credit on your account:I've checked and can confirm that your current promotional balance is: $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We are unable to post your Customer Review for SoundPEATS Bluetooth Earbuds Wireless Magnetic Headphones Stereo Earphones with Mic, Secure Fit for Sports - Red to the Amazon website because our data shows elements of your Amazon account match elements of other Amazon accounts reviewing the same productIn these cases, we remove the reviews to maintain trust in our customer reviews and avoid any perception of bias.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersIt is our goal to provide Customer Reviews that help customers make informed purchase decisionsTherefore, any reviews that could be viewed as advertising, promotional, or biased will not be postedThis includes reviews by more than one customer in the same household.To learn more about this policy, please see our Customer Review Creation Guidelines (http://www.amazon.com/review-guidelines).I understand and regret that I haven’t been able to address your concerns to your satisfactionHowever, we won't be able to offer any additional insight or action on these matters.For more details, please see our Community Guidelines:https://www.amazon.com/gp/help/customer/display.html/?nodeId=20160268...⇄ hope to see you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday T [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for the difference amountAs the return was processed successfully at our Returns department on November 14, which is outside day return window, restocking fee was charged.However, to make things right for you, I've issued the difference amount refund for your card which is $Please allow 2-business days for the refund to complete online.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Amazon Prime, I understand you are upset[redacted] , as informed earlier, we will need you to write us back from the account that was charged for Prime and other unidentified charges on the account, we will then be able to assist youI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters if the requests come from the same email address : [redacted] , and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Greetings from Amazon,Based on a review of the seller account we were able to verify that the order was returned "Product damaged but shipping box ok" according to the buyer comments.According to our FBA customer return policy: "A return is an item a customer sends back to a fulfillment centerWe evaluate the condition of each returned itemIf we determine that it is in sellable condition, we return it to your sellable inventoryIf we determine that it is in unsellable condition (for example, it is defective or damaged), we assess who caused the damage (Amazon or the customer) and use this information to determine if you are eligible for a reimbursement.A returned item is unsellable when: It is not in the same condition as previously listedIt is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitableThis includes items that may pose a health or safety risk to our associates or the next customer who purchases it."Please note also that according to our FBA Lost and Damaged Inventory Reimbursement Policy:"Amazon assumes responsibility when your inventory is lost or damaged by a partnered carrier, in an Amazon fulfillment center, or during delivery to a customer, however is not covered by this policy: Restricted products lost or damaged during removal order processing Defective products or items lost or damaged by customers, distributors or sellers Expired items Defective items that arrive at the fulfillment center damaged Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging"At this time we wont be able to process the seller reimbursement request as the process and the policies the seller agreed are very clear and available for this type of scenarios and our procedures were based on the same policiesPlease note that Amazon delivered the packaged earlier than the Guaranteed Delivery Date with no damaged based on the buyer comments.Regards

Complaint: [redacted] I am rejecting this response because: Sincerely, JL Amazon,Your response is not acceptable You missed the point entirely November 24, Amazon removed $from my account The confusion arises from the words "reinstatement" and "due" I wanted the account reinstated without taking money from my account No monies were suppose to be removed from my account until December 20, The account was "reinstated" November 20, and I was charged $November 24, I called Amazon this morning and had the account cancelled The $will be refunded to me hopefully by November 28, It appears that I cannot have the account unless I pay for it up frontDid I receive the full day trial period? - very disappointed with Amazon I will not pay for this until December 20, and I would like a courtesy credit for the removal of money from my account that was not due and for bad service

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] CT Department of Consumer Protection is looking into the matter I hope you have different answers for them, not the generic

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Because Amazon owns SwagbucksI want the gift cardAmazon needs to the right thing and give me the gift card!

Hello, We are writing in regards to complaint # [redacted] .We have closed buyer's claim for order [redacted] because we have no record that confirms the seller received the returned item.The seller stated that returned package did not arrive, and the tracking information that buyer provided does not show that anyone at the seller’s address signed for the packageAs a result, this order is not eligible for the A-to-z Guarantee.To summarize, We cannot fulfill the desired settlement which buyer requested for this order.Sincerely,

Complaint: [redacted] I am rejecting this response because: the information I keep receiving is the same and it appears there is a break down in communication I own a MAC and also have a virus protection on the MAC I also never open an email of something that I don't know so am confident this didn't happen from a phishing email I think what I am trying to get you all to understand is that I never set up a seller account I am trying to get the seller account completely removed from my buyer account If you look at the history, you would be able to see that I have had an Amazon account as a buyer only When I became aware that something was wrong I immediately called Amazon and reported the issue even providing the username email address that I obviously didn't create Why would I call and report that someone created a seller account under me if you truly believe it was my fault I followed the right steps in making Amazon aware that something fraudulent happened on my account that I didn't create Don't you also find it odd that when the seller account was created I was charged the $on the exact day I reported the incident and over 14,product items were imported in a matter of minutes The account was also created in Chinese and I even received emails in Chinese How does any of this make sense to you all I don't feel like I am asking for much at all: I want the seller account completely closed and removed from being attached to my buyer account I only want a buyer account! I want the refund of $ I did report the unauthorized use of my private card information immediately I don't feel I should continue to get emails from Amazon recusing yourselves and putting blame on me I am not placing blame I am trying to get Amazon to understand what is going on and to protect my private information On 3/8/@ 7:am I did call Amazon making him aware of the continued emails I am receiving about products that should have been sent After the agent looked into everything he stated that there is is completely different information on the seller account clearly indicating that it wasn't my information He stated that someone tied my account with this persons seller account He stated he was not able to share the information on the seller account due to privacy but confirmed it wasn't mine so he had to transfer me to have the seller side of Amazon remove the account Nothing resulted from that conversation.It seems there is lack of communication from Amazon and it's agents with me I have been told so many stories I don't know what to believe anymore On 3/14/@ 9:am I called Amazon again after continuing to receive emails with no end in sight He showed me how to change the seller account to English from Chinese and told me I had to delete all 14,product items to help shut down what was happening I am not sure how that was fair to me since I never created it but I did as a desperate attempt to get this to stop He stated that there will be a team investigating to get the account closed and separated from my buyer account Nothing has resulted from this conversation.Please all I am asking it take action on the couple things I am asking Thank you, [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regarding complaint [redacted] I have not heard from the companyI've been on Christmas vacation and just saw the email from the 22ndI would like for this case not to be closed or to reopen it because they didn't even address my issue in their responseThey have not explained why it is justified to destroy my propertyAmazon further destroyed my property when I was actively trying to resolve my dispute with them which took a while to doThey never even afforded me the opportunity to get back my broke stuffTheir customer service practices with getting bounced around to different continents contributed to this delayFurthermore their original policy as shown is not a fair policy that allows me to be charged 9$ to have my stuff broken by some strangerThis is not fair at all and I hope in the name of your organization and what I believe it's supposed to stand for that you continue to pursue this

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you've not received the order, though the tracking shows delivered.I'll be happy to send a replacement with overnight shipping, however, I've checked your account, and couldn't find any order for DVDs.I see the order # [redacted] paced on February 10, is for DVDsI'm unsure if you're referring to this order or is there any other order with DVDsI request you to reply to this email with more information such as -- Order number- Item names- Date of purchase- Tracking #Please make sure to contact us from the email address used to place an order, if it is from different account.Please feel free to contact us directly by replying to [email protected] with the requested information, so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

***,Thank you for writing to us for order [redacted] I have confirmed thatwe cannot assist the cusotmer in this case as the buyer did not contact us withing days from date of delivery about this issue.Please write back for any further queries

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the order # [redacted] being cancelled and I appreciate you taking the time to bring this to our attention.Looking at your order, I see that it was placed with Matt's Parts Warehouse , a seller on our websiteThe sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've verified that your order has been canceled and you have not been chargedWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.An authorization isn't an actual charge to your credit card or bank accountRather, it confirms the card and reserves the funds until the order shipsWhen the item ships, we charge the card and your bank releases the pending authorizationThese authorizations will usually show as "pending" or "memo" on your bank statement and it may reflect on your actual balanceHowever, it is only a temporary transaction.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: [redacted] I've checked and see that the same item is available on our website with different sellersI understand your concern regarding the same item being sold by the same seller at a higher priceI've checked and can confirm that this item is out of stock with this seller but is being sold by different sellers on our website.Unfortunately, we are unable to honor the same price since the sellers set their own prices, and we aren't able to change prices on their behalfPricing for merchant items are determined by the individual merchant--not by Amazon.com.Further, I see that the same item is being Sold & Fulfilled by Amazon.com at $You may place a new order for this item by visiting the below link:http://www.amazon.com/gp/product/B000CAVLHE?psc=1&redirect=true&ref_=ox_sc_...⇄ [redacted] Since we are unable to price match the seller items, I've made a onetime exception and applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I still have not received a refund for the additional items returned, and the business continues to give me the runaroundI will be disputing with my bank Sincerely, [redacted]