Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt still amazes me however that customers like myself have to go through stuff like this, only getting anyone to help after we are "loud" enough between Revdex.com and FB.Sincerely, [redacted]

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the estimated delivery date provided for your recent order.When you place an order via Prime, you'll receive the package in two business days after shippingA package shipped on Friday via One-Day delivery will arrive on Monday, the next business day and a package shipped on Friday via Two Day Shipping will normally arrive on TuesdayHowever, packages may be delivered on Saturdays and Sundays in certain areas and the option to select delivery on those days may appear during checkout.I see the package was shipped on Friday and expected to be delivered on MondayIn this case, you're not eligible for any compensationI hope you'll understand our limitation in this regardNote: If you make any changes after placing the order may delay the delivery processWe'll display the estimated delivery date on the final screen of the order form at checkout, and on the order summary located in Your Account (http://www.amazon.com/your-account) so you know when to expect your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com========================================

Complaint: [redacted] I am rejecting this response because: this issue has been going on for monthsamazon sends the same generic response and nothing is done to fix issueI received two more rebills as of yesterday and received same generic responseI have over communications that I've sent to amazon within last two monthsThis cannot be legal them not fixing the issue because at this point I don't even know if I've caught all the chargebacks to my credit cardSO basically, I'm being rebilled for items I'm purchasing and the company has yet to do anything about it except refund my money on the ones I happen to catchSincerely, [redacted]

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with regard to the delay you had with prime shipping.I also understand that you were promised a guaranteed delivery date via prime shipping during your order's checkout.However, as mentioned earlier please note that our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.I do understand the order must have arrived as per the guaranteed delivery date, but as an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.I see that you want the shipping charge of $to be refunded In this case, if your order was placed without prime via two day shipping we would refund the two day charges to you in full.However please note that your order was placed with prime two day shipping and this was the reason the delay was calculated on the basis prime shipping method which amounted to a total of $that was issued to you.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the order processing timeUpon checking the order # [redacted] I see that the order is placed on Wednesday, November 15, 4:PM (PST) and the order was processed and delivered on Wednesday, November 15, 5:PM (PST)As the order was delivered on the same day, we're unable to process a compensation on this order.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with your recent purchase on Amazon.comI couldn't find the gift card you asked about, but I'd still like to helpPlease send the information listed below, and we'll look into this further:Gift card claim code or Gift Card number:Order number (if possible):We look forward to hearing from you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked and confirmed that your Prime Student membership started on Monday, June 25, 2012, and has expired because you reached the four-year maximum periodWe sent you an e-mail on Saturday, July 16, to let you know of the change.I'm sorry, but we're unable to extend the discounted Student Prime benefits once the four-year maximum has been reached.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and I'm sorry to learn that you did not receive the "Samsung Galaxy Note II Sprint (SPH-L900) NO Contract- Clean ESN".In this case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However they need to stop this deceptive practice When I clicked the free day shipping if it was only if you joined prime and had a chance to reject but it just charged my account with no notice.Sincerely, [redacted] ***

Complaint: [redacted] I contacted the Revdex.com in Seattle because my husband and I tried for straight days Jan 4, 5, 6, 7, and all through January to get someone to help us with the problem of someone selling products through our account, that we have never or will ever sell So, yes, we tried to contact amazon and Revdex.com to stop the harassing emails and phone calls from buyers, wanting their products and amazon, telling me to ship these products that we do not sell It was a horrible experience I felt so bad for the customers; some were so mad at me.The information in red is not accurate and I am not understanding what this is At one time, we had a website with amazon It was downgraded only one time to seller account What does this mean that the account was upgraded and downgraded mulitple times I would like to see information on that last statement It was not upgraded by us on January and that is when the horrible nightmare began We were sent countless emails stating that we owed $39.00, plus the bogus products we do not sell We did not sign up for that and I am so upset that someone claims we did What does that mean that “this is unclear if this was a result of the compromise.” Do you not understand that this has been a nightmare and I did not sign up for anything Why is amazon not emailing or calling me to apologize for all the horrible days I went through with the harassing emails and phone calls from customers and amazon? -According to our records this seller has upgraded and downgraded their account multiple times since the account was created tin Most recently the account was upgraded to Professional on 1/3/and downgraded once again on 1/6/It is unclear if this was a result of the compromise or not *** Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you.We couldn’t accept your review for Universal Brother Black Toner Cartridge because this product received an unusually high number of reviews in a short period of time.When this happens, we temporarily allow only Amazon Verified Purchase reviews of the productAn Amazon Verified Purchase means that the person writing the review purchased the product at Amazon and did not receive the product at a deep discountThere is no limit on Amazon Verified Purchase reviews.You may try to submit your review in a few weeks.For more details, please see our Community Guidelines:http://www.amazon.com/review-guidelines/https://www.amazon.com/gp/hel...⇄ [redacted] Thanks for your patience and understanding.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you've had such a frustrating experience dealing with these unauthorized chargesI completely understand the stress and frustration caused by financial issues and we want to ensure prompt resolution of this issue.You're right - you've not received the quality of service we expect for our customers, and I'm reviewing our training and tools in place to see where they can be improved.I checked your transactions and couldn't find any chargesWe'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit cardI'm adding some additional information which might be helpful, I'd recommend checking with the other potential authorized users of your account:- Do you have a son or daughter away at school who is authorized to use the card? Have you asked them about this charge?- Do you have a spouse, friend, relative, or co-worker who has access to your card number and may have placed an order?- Do you have another Amazon.com account with a different e-mail address where you might have used the card?- If you've placed any gift order in the past and might have added this addressIf you are seeing a unauthorized charge on a billing statement from Amazon.com, we ask that you please call our customer service as soon as your are ableWe have a dedicated charge Inquiries team trained to locate transactions help you determine if they are legitimate or fraudulent.Since e-mail is not as secure a method of transmitting a credit card number, please call us with this information- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here: [redacted] Note: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Thank you for your understanding and I hope you visit us again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I have a lot of money tied up in these ordersI know I am going to return and eventually get my money back eventuallyHowever, when XL fits size in the U.S and you are showing at least 78% size ratio, it is advertising Amazon holds responsibility to know and to advise its customers that there is an up to four size difference so that a major amount of money is not tied up and the customer will still have to hurriedly find alternate sources an blasé statement that it will be nice to get standardized sizing does not help me at all he does not address receiving multiple orders nor does he address why cancellation made within minutes were not cancelled when there is a policy time for cancellation he further does not explain the decreasing effectiveness and rudeness of customer service I wrote an email and received three replies from Amazon stating I needed to discuss by phone I was given a hyperlink to click that phone number was Kindle customer service number and the representative kept saying this is Kindle we can't help you I have been a customer since 1999, mostly a prime member I have watched quality, customer service, and everything gspiral downward the last two years I get only platitudes and people talking down to me and accepting no responsibility whatsoever Sincerely, [redacted]

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the Prime renewal notifications which you had received.I've verified and confirm that your account doesn't have any memberships pending and all the outstanding memberships have been cancelled.Rest assured that you haven't been charge anything and there is no refund pending to your account from our end.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've researched the charges totaling $125.00, and the charges are from Telecheck Recovery Services Inc(TRS)TRS is the payment processor for any Amazon.com order that uses the Bank Account payment method.It appears that, although we processed your order # [redacted] , your bank account payment was not successful and was returned by your bank after we shipped the items.Additionally payment for shipments from the following orders were also returned by the your bank:Order # [redacted] Order # [redacted] Order # [redacted] Order # [redacted] TRS Recovery Services will assess a state authorized returned check fee on any transaction dishonored by your bankYou can also locate this information on our Help pages by visiting the following link:www.amazon.com/gp/help/customer/display.html?nodeId=201132990Please call TeleCheck at 1-800-964-Here are their hours:Monday - Thursday from 5:a.mto 5:p.mPacific timeFriday from 5:a.mto 2:p.mPacific timePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com

Hello,Funds in the amount of USD were transferred to your bank account ending in on 08-09-They should have arrived within five banking days of that dateIf the bank information on file is incorrect, the financial institution should return the fundsAt this time, these funds have not been returnedYou will be notified once these funds have been returned to your accountDue to privacy issues, banks do not share customers' account informationTo locate these funds, we suggest that you call your bank and ask for the ACH departmentGive them the trace number below and let them know that the disbursement has already been sent.Trace #: [redacted] Once you have been notified that the funds have been returned to your account, please contact us at [redacted] At that time, funds will be transferred to your new bank account on file

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, so long as the refund promised by Amazon is made.Sincerely, [redacted]

Hello [redacted] ,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent returnWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.In general, to avoid any complications with your return, we recommend that you return orders/shipments individually, using a separate return label for each itemThis will ensure that the correct refund is processed for each order you're returning.Our return labels are associated with the order and shipment they're generated from, and are automatically processed as such when we receive them.I've checked our records and confirmed that we received your returns.I've made a note, please feel free to disregard if you receive any notice, and rest assured that you won't charged any amount from your credit card for this order.I apologize for any inconvenience this may cause.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by your recent order, and our Customer Service team wasn't able to help.As I read your e-mail and reviewed your previous communications with Customer Service, I realize a mere apology won't be able to redeem the experience based on the service you received from usWe as an online retailer strive to provide the most options and convenience for our customers to know we'll meet your needs and this wasn't the case for your situationI'm sincerely sorry for the inconvenience caused.Since [redacted] fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessaryOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policiesIn this case, we're unable to refund the cost for seller orders.To correct this issue, I've applied a $Amazon gift card directly to your account for the order costsI hope you'll accept this as an apology for this bad experience.Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Complaint: [redacted] I am rejecting this response because: due to that it's my account I want info on it and your not gonna tell me I can't have itI want a phone call from your teamWhy was my buyer account closed also? Like the buyer account had no violations so reopen it Sincerely, [redacted]