Amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience being caused with the unauthorized charge towards Prime membership.I understand that your Visa card was charged for the prime subscription and you've never authorized these charges.I've looked into your account and see that you signed up for an Amazon Prime one month free trial beginning on April 23, 2016, which renew on May 23, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of prime free trial, we'll automatically upgraded your Annual prime membership on May 23, 2016, for the amount of $If you choose not to cancel, your Prime membership will renew after one year, hence you have been charged for Prime annual subscription renewal on May 23, I'm sorry, you weren't aware of this.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the annual Prime membership fee.I confirm that our customer service agent has canceled your Amazon prime membership successfullyYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand that this was not what you expected to happen, I've forwarded your comments to our concerned department for future improvementsWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you.Sincerely, [redacted]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delivery issue of your order # [redacted] .Upon checking details of order, I see that package has been successfully got delivered at Riverside US on June 27, 08:29:PMI hope you've received your package.In case, if you haven't received your package please feel free to contact us directly by replying to [email protected] so that we can process refund for shipment.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the closure of your Amazon.com account.We have restored your access to this accountYou can now sign in and place ordersFor your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted] -- Items in Order: Apple 27" iMac Pro Z0UR CTO with Retina 5K 2.3GHz, 18-core Intel Xeon W, 64GB RAM, 4TB, Vega (Late 2017) with AppleCare+We are sorry for any inconvenience this has causedIf you still want the items you will need to place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:This response does not begin the address the issue here, this has been ongoing and lot has happened since I filed this complaint Yes, I was refunded which I am grateful for and I was told that the TV would not arrive and I would not have to worry about returning it That was fine until I received an email from amazon saying that the TV needed to be returned to amazon, and the tracking info showed that it was in progress and going to be delivered on Monday In order to ensure that I was not later charged for this TV I had to make sure I was here to receive the TV to then later return it to amazon to ensure that their return to me stayed a refund and did not turn into a charge of the TV was left at my apartment and stolen or not returned to amazon by ups I had to take the day off of work on Monday to be here to receive the TV, the thing is that the TV never arrived on Monday because UPS did not deliver and the tracking then updated to say the package would be delivered today, Tuesday I also took today off of work to receive the package While I was waiting for the package I received an email from meraj saying exactly what he said above and I responded in the same way I am now, explaining how much effort this has taken from me to follow up on all of this and take the time off to receive this package Right after I responded to his email I checked the tracking and it still said the package was out for delivery Then I called ups for an update and was told that amazon contacted ups and told them to not deliver the package and return it to them That’s great but if it was as simple as that why was I told something different in the email amazon sent me saying that I had to return the package? Why did more of my time have to be wasted? Now I have had to take days off of work to receive this package is that never even arrived The courtesy credit amazon has issued me does not even begin to compensate me for the lost time and paid time off days I had to use in order to ensure that amazon did not charge me for an item I did not receive This has been a complete nightmare and judging by this response I don’t think it’s being taken seriously enough To top of off, I spoke with someone at amazon today who was actually very helpful and compassionate, his name was Jay He apologized and actually was so kind that he was able to convince me to buy the TV again and include free next day shipping So I have paid for and purchased the TV again and actually currently have paid for the next day shipping, Jay said that I will be refunded for it after the item ships The problem is now that this conversation was had at 9am today and it is now 6pm and the item still has not shipped, it seems highly likely that I have been taken for a ride again and that this item will not actually arrive tomorrow which will be incredibly disappointing I have arranged to work from Home tomorrow to receive this package and if it does not arrive it will be the final disrespect I will tolerate from amazon, I definitely will be canceling my prime membership and spending my money elsewhere Sincerely, [redacted] ***

Hello from Amazon.com,Upon reviewing this seller's account, we found the feedback for Order ID [redacted] had been removed by Amazon Seller Support in case ID [redacted] If in the future the seller should receive negative feedback on an order, we would encourage them to contact the buyer to resolve any issues regarding the transactionThe buyer could then remove the feedback if they feel it is appropriateAmazon considers buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace, and sellers should not pressure buyers to remove feedback

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order # [redacted] where the item you received was incomplete and not as per the website description.I see that this order was placed with Supermart, a seller on our websiteAs mentioned by the seller, this item was listed with an incorrect description on our website for a short timeOur sellers work very hard to accurately list their products, but on rare occasion a listing error may occurI'm sorry for any disappointment this causes.While this error is being corrected, we are unable to replace or send out the remaining quantityWe appreciate your understanding in this regard.Further, I can confirm that the seller has processed a full refund of $on February 10, You'll see the refund on your credit card statement in the next 3-business days.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did respond to the buyer's inquiry on Aug Amazon's claim that I didn't respond is not valid.Sincerely, [redacted] ***

Hello,I'm Madhavi l [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the poor shopping experience you've had recently and appreciate you bringing your concerns to our attentionI understand how important the timeliness of delivery is - especially for our Prime members - Most of our orders are delivered on time and without any issuesUnfortunately, despite our best efforts delay in the delivery of packages happens on rare occasionsThe fact this happened to several of your recent orders is understandably frustrating.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I understand as a Prime Customer you intended to receive the items on time, but we haven't met that standardWe appreciate customers who let us know when things aren't rightI've forwarded your feedback to our prime team, so that this is not repeated in the future We do take responsibility for these misses and when these are reported, our shipping department reaches out to the carrier to determine what factors caused either a missed delivery or undeliverable situation in order to prevent such lapses going forwardCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.Please feel free to continue to send us any suggestions/feedback for improvement as your opinion and participation is valuable to usYou can always reach us with any issues about the delivery, here's a link to our Contact Us [redacted] Once again, I apologize for your recent experienceWhile I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story, receive your feedbackThank you for being a valuable member of our Prime familyWe look forward to serving you again - and serving you better – for years to come.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Madhavil [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon still has not addressed on my original complain, which is claiming the item is out of stock, while it is selling in different stock number Sincerely, [redacted] ***

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your carpet was damaged with the use of Stress Relief Squeezing Ball.I've carefully reviewed your account and correspondence with usAlthough I completely sympathize with your situation, I'd like to confirm the information you originally received in chat correspondence is correctWe won't be able to reimburse for the carpet repair cost.I see that we have issued full refund for the ball in the amount of $ Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your orders never arrivedI understand you are upset.I see that three of the orders were shipped togetherI've issued a full refund for the three ordersThe details are below:111-0199627-: $33.79111-2756976-: $25.99111-0220578-: $33.78The refund will be seen within 3-business daysAn email will be sent automatically once the processing is complete from our end.Further, we have asked out transportation department to investigate this issue and take appropriate action so that this will not be repeated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your orderThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience.I understand how important the timeliness of delivery is - and apologize for the frustration this causedI appreciate your diligence in ensuring we take a serious look at these problemsI want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.After reviewing your email, I understand that you have returned the item "HP Envy Desktop Bundle with 27" Monitor 750-137cb // Intel Core i7-Processor, 12GB Memory, TB Hard Drive, Windows 10"Since the item was delivered back to our returns center on November 21, it does take up to weeks from the time we received the product back to see the refundIf you dont hear from us by December 7, please reach back out to usSince this is a return our returns center has to process the item back into our warehouseAnd with the refunds it does take up to 3-business days for the bank to release the funds back onto your account.***, I really appreciate the time you took to write to us todayOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate you being an Amazon customer and thank you for your patienceWe detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigationBased on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our websiteWe appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry, due to some technical error you might have received $promotional certificate instead of $15.00.I've issued a additional $promotional certificate to bring the total to $15.00.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId= I hope you afford us the opportunity to provide a better experience in the futureWe look forward to seeing you again soon.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

The thing is I had to spend hours working with you support to replace theseout of the tablets I got have dead pixelsThat's is a huge issueAmazon does not seem concerned that they are selling lots of defective tabletsThere will be a lot of disappointed people come Christmas morningI would like to know why you are atill selling these and what is being done to address the defects Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we're unfortunately not able to offer an exception in this situationIf you'd like to reconsider the replacement option, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the poor experience you recently had.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any further promotional certificate or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna [redacted] N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I understand that you're concerned about the refund check of $associated with your gift card balanceI've checked your account and can confirm that we sent a refund check for $to you at the following address: [redacted] ***ArlingtonVA22204Please note that refund checks are not traceableIf you haven't received the refund check you may contact us.Feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com