Amazon.com

The claim I filed before was because the amazon representative suggested me to file it, since I did not receive the product within the delivery dateAfter a couple days I did receive the product, so I wanted to close the claimNow let me tell you why I am filing the claim againBefore I purchased the item through amazon, I talked with Ben SBP representative who promised me a 20% discount on my whole order of two products [redacted] and [redacted] But, he said he can only issue discount once I have received the productI contacted them and I was also having minor problems with my lights, so Peter another representative said that he would give me a replacement and would verify with Ben about the discountPeter also said Ben has left our company, but they will still contact himWhen I called them again on Monday, Ben picked up the phone and agreed he promised 20% discount, but said could not find it in his book and then started denying saying his manager would not let him issue the discountBen, then told me to first send the product back to them and they will send me a replacement and then look into the discount refundToday, I called SBP lightning and received the worst experience ever by any seller on amazonPeter picked up my phone and transferred me to Sebast who I believe is their shipping or shop manager who told me that I have to return the defective product on my own cost and then they will replace my productI asked him if he could send a return label, since I have already spent so much money and also did not receive discount tooHe said, he's not going to waste anymore time and if I don't return the product they wont follow up with their warranty processAlso, when I asked him if I could return every item and get refund, he said we dragged and delayed your case for more than 2-weeks so that now you have the product for more than days and cannot return it without paying for shipping charges or can never return it through amazon or our companyAfter all my conversation, I asked Sebast when is my discount refund getting issuedHe said our employees never issue a 20% discount and called me a liar even after his own employee Ben agreed about the discountI told him that, Ben agreed towards the discount last time I talked to himThen Sebast got extremely rude and told me that first of all I will not honour your year warranty, secondly, if you were to return your defective product we were never going to ship you a replacement and thirdly, he threatened that since I filed an az claim before he would not follow up with me at all and will not honour anything and also told me that I can contact and do whatever I wantBefore I could explain my before az claim situation he said ,"DO [redacted] WITH YOU' and hung up the callNow, I dont know how to deal with this issueI spoke with one of the managers and they told me to file an az claim myself so I could explain everything in detailI am extremely disappointed with the type of sellers and frauds using amazon as a platform to steal moneyI never wish to purchase anything ever from this companyI also want amazon to verify with their representative Ben who promised me a 20% discount and did not follow upAlso, ask Sebast about his extremely rude behaviour and why did I have to follow up with the discount and defective product for weeksWhy are none of the representatives responsible for issuing a discount once product has been shipped and why are they lyingI want amazon to either provide me with 20% discount, replacement of my product without any shipping charges from my end or this company should send me a return label and refund all my moneyAfter all the rude behaviour and insults I do not wish to keep their product unless they fulfill my requirementsI will also file a business complain against such fraud businessPlease provide me with a solution after verifying everything with the business and an appropriate solution

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your unpleasant experience with Kids fire tablet that you purchased in November.From your comments, I realized that the tablet turns out to be a defective one within a week after the deliveryThis usually doesn't happen.However as per the return policy, we asked you to return the defective tablet for full refundFurther, I've checked the order # [redacted] and see that we've issued full refund of $for the defective tablet to your Credit Card on January You must have received your refund by now.Also, I see that we've issued a promotional credit of $to your account because of the price increase to help you purchase a new order # [redacted] for "Fire Kids Edition Tablet, 7" Display, GB, Blue Kid-Proof Case".I hope this information helps.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This item always says it is ready to ship The shipping dates just keep moving further and further out every time the dates come and pass months is more than enough time to have the item ship, if it was going to ship it would have by now It is not a failure on my part, so it is up to Amazon to correct the error in their system or to work with supplier to get the error worked out Amazon should not be able to hold my money indefinitely and blame it on a system that is stuck in the middle of a process.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This is an inequity and I beg for more advocacy on my behalfMy complaint not apply to the A to Z guarantee the vendor refers toAs previously stated the item I purchased was satisfactoryHowever, the payment method was arbitrarily chosen by the vendor with no authorization and no prior registration of the Amex credit card they have on fileThis was one (1) of three (3) orders placed on the same dateI cannnot understand why the other two orders addressed and points reinstated and this one is notMy claim was presented within its time limits and procrastination on this matter was not my fault I find Amazon's response un acceptable and grossly unfair, more so after being extremely fond of their operation and their policies.I am not asking for a free ride all I wish for is a regular payment by credit card, check, whatever means it takes in exchange for was is rightfully mine: my hard saved membership points.Thank you! Sincerely, [redacted]

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn your account was closedSince this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to try their best and work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya Rani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the refund of the order# [redacted] for MCS Poster Original Masonite Back Frame, for a 20x30" Photograph, Molding 1/

Hello, We have asked the seller for more information about the return for order [redacted] and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.-- Order Number: [redacted] -- Date of Claim: October 9, 2016Sincerely,

Hello ***,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear about the trouble you had with "MIXIM 3XSpeed MicroShift Shimano Compatible Bicycle Twist Grip Shift Gear Shifters" which was placed with 'E-Bicycle parts', a registered seller on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Shipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.comFor instance, while some sellers will ship to international destinations, others don'tTo see a seller's shipping rates and details, click "View shipping rates and policies" from the product listing.Further, I've checked and confirm that the your order has been cancelled and You haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.This canceled order will appear in the Canceled Orders section of Your Orders ( [redacted] ).It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please be informed, feedback from customers such as yourself is vital for our websiteEven though the purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks again for bringing this to our attention, and we look forward to seeing you again soon.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While I understand you are disappointedUnfortunately, the return time is passed and we are unable to accept returnHowever, if you contact the seller, they will be able to help you with the warranty information.Please note that the warranty is always honored by the manufacturer and we as a retailer have a day return policy.Here is the link to the seller's contact page, please click on "Ask a Question" button and seller should reply within business days.https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ I've checked with our concerned team and see that a refund of $was issued to your card.Also an email confirmation was sent to your email address.This should reflect in 3-business days in your card.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: it appears they fixed the credit with the points on Amazon, it's still note showing on our Chase cardI've still lost author business to my site since the Kindle issue and the way it was handled and how they treated the couple people that called for helpI'm not sure why they assume $promo credit fixes the loss they causedI'd like this to stay on the Revdex.com site for others who are having this problem or problems with Kindle and tjier horrible serviceThey have cost my reputation with two authors and a publisherYet, they don't care, nor does anyone from the US deal with this issue making it even harder Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the emails you have been receiving.Unfortunately from your complaint, I am unable to understand what emails you have been receivingIn this case, I would request you to reply to this email and provide us the screen shot of the emails or attach the emails to this email and send it to us so that we can check and provide you a solution for the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This complaint is unrelated to the July 14, purchaseI specifically stated in detail the nature of the caseAmazon's response is unacceptableAmazon allows its drivers to falsify documents related to confirmation of packages and will do absolutely nothing when notified of the problem except offer excuses Sincerely, [redacted] ***

I replied to Amazon with the following message this morning: Hello Srikanth, I appreciate you reaching out to me, part of the issue is I did put feedback for the seller and it was removed, I need to know how this seller is able to remove the feedback I left for them, this has caused me to loose trust in amazon as they remove negative feedback from sellers There was another person that left negative feedback for this seller as well and somehow it was removed, any seller that harasses people should not have 100% positive feedbackCan you please tell me how we can get my feedback for this seller back on their page? I would also like to know how Amazon handles my personal information as this seller that harassed me has access to my home address and any other information you provide to them Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Hello Mr [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.According to our policies, Appstore purchases are not refundable.As mentioned earlier by our Appstore team we're unable to process any refunds on Appstore purchases, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: My card was charged They are simply not helpful That amount was deducted from my card as soon as the order was placed They do not follow the policies they claim on their website $was the refund I am owed Such a shame a company like Amazon does not do the right thing Sincerely, [redacted] ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like us to issue a partial refund for the "Vince Camuto Bands Nappa Flat Shoes Sandbar (6)".As per our policies, we will not be able to issue partial refunds for the items that are labelled as Fulfilled By Amazon, you will have to return the shoes to us for a full refund, with in the return window periodIf you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outsideWe'll pay the return shipping costs if the return is a result of our error.Please send the original "Vince Camuto Bands Nappa Flat Shoes Sandbar (6)" back to us via an economical air mail method and let us know what your return shipping costs wereWe'll then refund you this expenseFollow the links below to find instructions for returning your order:https://www.amazon.com/gp/orc/rml/DqYfmjPFRRMAIf you have any further questions, please visit our Help pages:http://www.amazon.com/help/returnsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your situation and I'm sorry for the inconvenience.I'm not able to send you a replacement box, but if you can use tape to fix the original box, or if you can find a different box that fits the Rabbit cage, we can still accept the return.We've arranged the pick up for original and replacement order and these pick up attempts will be made separatelyI've applied a $30[$AMOUNT] promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Best regards,Bhaskar A.Thank you.Amazon.com

Hello,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I reviewed the previous correspondence with customer service, and I want to assure you the information you received from our customer service team is correct.When our customers use a freight forwarder to complete the delivery of their orders, we have certain steps which we must adhere to when there are issues with delivery or with the productsPlease also be aware that orders from Amazon.com shipped to a freight-forwarder are subject to additional terms and conditions located here:http://www.amazon.com/gp/help/customer/display.html/?nodeId= [redacted] I've checked the tracking on the carrier website and it indicates that the order was delivered to the freight forwarder address on December 3, and signed by juszcn.Since we have a signature upon the receipt of the item and it was sent to a freight forwarder, We're not able to replace or refund itYou will need to work with the freight forwarder regarding the receipt of your package and for any information regarding a refund.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

The seller has previously violated Amazon's selling polices and therefore the account was closedThe seller has agreed to all terms and conditions when opening an account with Amazon Thanks, Amazon Seller Performance Team

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedI'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've forwarded a feedback to the inventory team about this issue so that they can be careful before providing an estimate and availability.Our Prime delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com