Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the issue with the price change or fluctuation for the 'Bluetooth Headphones, Wireless Earbuds Stereo Earphones Cordless Sport Headsets' you've ordered on a deal.As mentioned earlier, we’re continuously working to provide the best possible prices and prices do change from time to time.I understand your concern regarding the price of the item advertised during the deal was higher[redacted] , I want to assure you that we value your business as well as your feedbackI've forwarded your feedback along to our teams internally so your experience can be reviewedCustomer feedback like yours really helps us continue to improve our store and services.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We have restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Your AccountAmazon.comMessage From Customer ServiceHello,Here's a copy of the chat transcript you requested:Initial Question: I placed a order and still in the cart for a pellet gun for a birthday present and viewed the "apply for the Amazon credit card and get $dollars off of purchase." I viewed it could be done in a few minutesThe card offer turned into having resultsin weeks, the offer droped to $dollars after that and the INSTANT deal left the order after that and back to the orginal priceI have a picture of the $dollars off offer taken as proof.04:AM PSTRoshini(Amazon):Hello, my name is RoshiniI'm here to help you today.04:AM PST [redacted] :ok04:AM PSTRoshini:Could you please help me with the link of the item and could you please send the picture of it [email protected]?04:AM PST [redacted] :what do you need for the link information04:AM PSTRoshini:So that I can check it from my end.The link of the item04:AM PSTRoshini:That you are going to purchase and where you saw this offer.04:AM PST [redacted] :do you need the product number because the order is still in my cart.04:AM PSTRoshini:Sure that is also fine.04:AM PST [redacted] :let me send you the picture04:AM PSTRoshini:Sure.04:AM PST [redacted] :sent picture04:AM PSTRoshini:Thank youLet me check it.04:AM PSTRoshini:Swarm Maxxim Air Rifle is this the item [redacted] ?04:AM PST [redacted] :Yes04:AM PSTRoshini:Thank you.05:AM PSTRoshini:Just to confirm, is that now showing $off [redacted] ?05:AM PST [redacted] :let me check05:AM PSTRoshini:Sure, if you are able to see please help me with the link.05:AM PST [redacted] : [redacted] 05:AM PST [redacted] :Is this what you need because if shows nothing off now but still has a apply now offer for the card that didn't work05:AM PSTRoshini:Thank you.I'm really sorry about this [redacted] .05:AM PSTRoshini:I see that might be a limited offer and there is no such offers nowYou have already received the card?05:AM PST [redacted] :No it stated it would take weeks to completeI have in the past for your information viewed prices for a item and it has went up in a few hours as I was checking what else I need to orderI in turn used Wal-Mart .com.05:AM PSTRoshini:We certainly did not expect this to happenPlease accept my sincere apologyI'd have reacted the same keeping me in your place.05:AM PST [redacted] :So no offer at this time even if it stated it.05:AM PSTRoshini:Yes [redacted] , there is no offer nowAs you are a valuable customer to us, I can make an exception and issue you $promo credit for this inconvenience from my side as a small token of apology.We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.05:AM PST [redacted] :Thank you..I will get on Face book and Instagram and let other people know how the offers work on AmazonIf you want people to keep using the site you need to have a supervisor call me or back up the order that the picture shows was offered to me.05:AM PSTRoshini:AnytimeThere is no such option right nowAnd even if I transfer you to my supervisor, they'd provide you the same information, as we all share the same resources.05:AM PST [redacted] :I will send the picture to the MIssouri Revdex.com web site tomorrow and will start thereThank you for your time.05:AM PSTRoshini:I’ll take this as a suggestion and will pass it on to the concerned department for further improvementsWould there be anything else I can assist you for the day?05:AM PST [redacted] :No this was enough..05:AM PSTRoshini:Nice talking to you [redacted] :)Thank you for contacting Amazon.comWe hope to see you againHave a nice day.Please click **"END CHAT" [redacted] to close this window.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because:I appreciate your apology but once again you did not provide any new information besides telling me to contact TRS which is what I've been doing for over a year with no resolution You must not understand United States Bankrupcy law, which not following the code of bankrupcy is a federal chargeIt's obvious that Amazon does not care about long term customers I would think that with the power amazon has, a single phone call to TRS by you would resolve this entire situation I am very disappointed in the lack of confidence shown by Amazon and even more concerned that they cannot reply to a complaint besides using automated statements which is no better than dealing with RobotsI am a Cuban-American, just as the CEO of Amazon isHe would be disgraced to hear about how his people have been treated by his companyI will be emailing him directly if this fails to get resolved in a humane nature Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Attached is a copy of our correspondences This issue still isn't resolved, I just want a check or a new card sent to my son We are unable to do what there requesting Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order wasn't shipped out on time and this is really not what we want you to experience.I've checked your order# [redacted] and see that the item is out of stock and it took time for us to get more of these items from the manufacturers and I do apologize for the inconvenience caused.I now see that the item was shipped out and delivered to your garage and we appreciate your business with us!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges on your account on order# [redacted] .When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations.Even though you placed a single order, your purchase may be split into multiple shipmentsSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipmentsThe total amount charged should add up to the amount displayed when you placed your order.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in so much as this incident does not occur again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: where was the price adjusted?Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I contacted my publisher and distributor before posting this complaintMy book is, and has been, continuously availableFurthermore, my distributor informed my publisher that this is a "pricing cadence issue" on Amazon's end, per Amazon's own admission to themAnd, Amazon has not yet fixed itWhy? According to my distributor, the largest book distributor in the world, the "pricing cadence issue" means Amazon has been submitting the book orders at the wrong price to the distributorTheir system then rejects the order because it's for the wrong priceAccording to my publisher, this has been occurring for monthsIt seems odd that a high-tech company like Amazon can have this type of error, and have multiple orders for books by a variety of publishers rejected, has receive numerous complaints about this error over a period of months, and only this week discovered the problemFurthermore, the distributor says Amazon has not yet given them a date for fixing this alleged "error."I have lost sales because of this and so have many other authors and publishersAuthors, publishers, and even Amazon's book-buying customers have wasted time and money trying to buy books and Amazon has provided them all with a brick wall, continuously blaming the publishers and distributors for this errorMost troubling of all is that I received the same excuse in this message, sent by Amazon to the Revdex.com, that I've been given by Amazon for the past several weeks...yet Amazon has known about this error for several daysWhat's really going on?Reply from [redacted] *** · March at 8:am Sincerely, [redacted] ***

Hello,I'm Abdul [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I apologize for the inconvenience while playing your downloaded music.But as previously mentioned, we cannot send you a refund check of $and this is the reason a promotional credit of $has been issued to your account and it will be automatically applied to your next order which is sold and fulfilled by Amazon.Further, as requested, I've applied additional $promotional credit to your account which can be used on the products which are sold and fulfilled by AmazonPlease note that you cannot view your promotional credits but they will be automatically applied to your order and can be seen on check out page.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Yes I can understand price errorWhat's the chance I placed to different order from different seller less than days a parts and both is getting me the same reason that my item being cancelled without a good reasontime price error, I can understand but twice in less than daysAmazon rep also promise they'll fulfill the order item offically cancel from sellerTherefore she told me to call back directly and they'll honor the item with no questionI have wasted hours of my time and was promise by amazon rep it'll be fulfilled as noted on accountCalled back and another rep gave me the run around againThis is very disappointing, not so disappointing if amazon rep didn't promise but they didhours of my time and supervisor told me she'll give me $creditlol Sincerely, [redacted] ***

Hi, We reviewed the customer's account and the information they provided, and we have decided that they may not sell on Amazon.comCustomer can see the balance and settlement information in the Payments section of Seller CentralIf they have questions about those, please write to [email protected]

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about trouble you've had with return of incorrect items.I've checked with our returns center and confirmed that we haven't received the item "nuvison tablet".I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused you by the delay in shipping the "Mustang Wide Touring Solo Seat with Driver Backrest for Harley Davidson 2011-- One Size" to youUpon reviewing your message, I have checked the order details completely and see that we are currently waiting for the stocks from the vendor, and that being the reason we are expecting a delay in shipping the package to youUnfortunately, the package has stuck after being entering into the shipping method, due to which the system is not allowing the customer support team to cancel the order.However, to help you with this, I have escalated the issue to our concerned team, so that they can look into this and cancel the order at the earliestUsually, these instances take 3-business days for our team to look into thisHowever, please be assured that I am personally following up on this, and will write back to you as soon as our team replies with an update.Please be assured that I will personally look into this for you and make sure that you receive your refund at the earliest.I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Hello from Amazon.com We have reviewed this complaint regarding order [redacted] Unfortunately, we were not able to take actions requested by the buyer as they do not qualify for return as per the posted return policy of the sellerHowever, in this we have decided to make a one time exception and a full refund will be issued to the buyer for this order In summary, we will be making an exception and refunding the buyer in full for this orderThe buyer can either discard or donate the itemThe refund will be processed to the original payment method used to place this order Thank you

Hello from Amazon.com, I am Manoj K [redacted] writing for Complaint ID of [redacted] for the Order [redacted] The product for this order was returned to the customer who is the seller on Amazon.com platform and was required to refund the buyer in fullHowever, as the customer claimed a different product on return, not to incur a loss to any of the customers, we have requested a partial refund which was processed and Amazon hasrefund the remaining The funds processed by the customer can only be withdrawn if the buyer permits Thank you

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondences with you and checked the screenshot that you've attached and see the information provided by the previous agent regarding the error in the system is correctPlease understand, we've not promised to refund additional amount apart from the refund on the orderThe message in the screenshot was in error and therefore, we'll not be able to provide additional compensation in this regardI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diksha CAmazon.com

Hello,Please note that for order ID [redacted] , Amazon has refunded the buyer in full as promised by our Customer Service agents For the order ID [redacted] , we have reached out to the seller to provide valid tracking with the carrier and proof of signature deliveryWe have provided the seller business days to respond to the claim The buyer should expect a resolution to the claim at that time.Thank you

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your order # [redacted] We pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.I've checked and see that your A-to-z Guarantee Claim was filed on November 16, for order # [redacted] You can see the most current status of your claim at the link below: [redacted] A reimbursement was initiated on November 27, 2016, in the amount of $12.49, and appears to be processing normally.Regarding the return shipping charges, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com