Amazon.com

***,Thank you for writing to us for order [redacted] I have confirmed thatwe cannot assist the cusotmer in this case as the buyer did not contact us withing days from date of delivery about this issue.Please write back for any further queries

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Because Amazon owns SwagbucksI want the gift cardAmazon needs to the right thing and give me the gift card!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methey have processed a refundSincerely, [redacted]

Hello Mr [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for any trouble caused by this delayed orderWe always hope our customers have a rewarding shopping experience, and I'm disappointed that wasn't the case here.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.The One-Day or Two-Day delivery option you choose may not directly correspond with the carrier-branded shipping service used to deliver your packageWe use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order.We apologize for any misunderstandingFor a complete description of our shipping options, please visit our Help pages:http://www.amazon.com/help/shippingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello, We are writing in regards to complaint # [redacted] .We have closed buyer's claim for order [redacted] because we have no record that confirms the seller received the returned item.The seller stated that returned package did not arrive, and the tracking information that buyer provided does not show that anyone at the seller’s address signed for the packageAs a result, this order is not eligible for the A-to-z Guarantee.To summarize, We cannot fulfill the desired settlement which buyer requested for this order.Sincerely,

Hello ***, I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to get 30% discount on the audible orders you have placed.The e-mail address you contacted us with [redacted] @gmail.com isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.You can reply to this email or [email protected] using the account email address so that we can go ahead and help you further.Please mention the case number for our reference.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,We have reviewed this seller’s account and require more information to complete our reviewWe have requested the necessary information from the seller via email on 10/26/Thanks, Seller PerformanceAmazon.com

Complaint: [redacted] I am rejecting this response because: This is not what happenedAmazon rep is changing the story to make themselves look better Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: the information I keep receiving is the same and it appears there is a break down in communication I own a MAC and also have a virus protection on the MAC I also never open an email of something that I don't know so am confident this didn't happen from a phishing email I think what I am trying to get you all to understand is that I never set up a seller account I am trying to get the seller account completely removed from my buyer account If you look at the history, you would be able to see that I have had an Amazon account as a buyer only When I became aware that something was wrong I immediately called Amazon and reported the issue even providing the username email address that I obviously didn't create Why would I call and report that someone created a seller account under me if you truly believe it was my fault I followed the right steps in making Amazon aware that something fraudulent happened on my account that I didn't create Don't you also find it odd that when the seller account was created I was charged the $on the exact day I reported the incident and over 14,product items were imported in a matter of minutes The account was also created in Chinese and I even received emails in Chinese How does any of this make sense to you all I don't feel like I am asking for much at all: I want the seller account completely closed and removed from being attached to my buyer account I only want a buyer account! I want the refund of $ I did report the unauthorized use of my private card information immediately I don't feel I should continue to get emails from Amazon recusing yourselves and putting blame on me I am not placing blame I am trying to get Amazon to understand what is going on and to protect my private information On 3/8/@ 7:am I did call Amazon making him aware of the continued emails I am receiving about products that should have been sent After the agent looked into everything he stated that there is is completely different information on the seller account clearly indicating that it wasn't my information He stated that someone tied my account with this persons seller account He stated he was not able to share the information on the seller account due to privacy but confirmed it wasn't mine so he had to transfer me to have the seller side of Amazon remove the account Nothing resulted from that conversation.It seems there is lack of communication from Amazon and it's agents with me I have been told so many stories I don't know what to believe anymore On 3/14/@ 9:am I called Amazon again after continuing to receive emails with no end in sight He showed me how to change the seller account to English from Chinese and told me I had to delete all 14,product items to help shut down what was happening I am not sure how that was fair to me since I never created it but I did as a desperate attempt to get this to stop He stated that there will be a team investigating to get the account closed and separated from my buyer account Nothing has resulted from this conversation.Please all I am asking it take action on the couple things I am asking Thank you, [redacted] Sincerely, [redacted] ***

Ok since Revdex.com is now involved with this situation I will give them the information the are seeking because if anything else happens I will inform Revdex.com, againI just trust them, what do you suggest I do so they will not get into my business anymore Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the order # [redacted] being cancelled and I appreciate you taking the time to bring this to our attention.Looking at your order, I see that it was placed with Matt's Parts Warehouse , a seller on our websiteThe sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've verified that your order has been canceled and you have not been chargedWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.An authorization isn't an actual charge to your credit card or bank accountRather, it confirms the card and reserves the funds until the order shipsWhen the item ships, we charge the card and your bank releases the pending authorizationThese authorizations will usually show as "pending" or "memo" on your bank statement and it may reflect on your actual balanceHowever, it is only a temporary transaction.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: [redacted] I've checked and see that the same item is available on our website with different sellersI understand your concern regarding the same item being sold by the same seller at a higher priceI've checked and can confirm that this item is out of stock with this seller but is being sold by different sellers on our website.Unfortunately, we are unable to honor the same price since the sellers set their own prices, and we aren't able to change prices on their behalfPricing for merchant items are determined by the individual merchant--not by Amazon.com.Further, I see that the same item is being Sold & Fulfilled by Amazon.com at $You may place a new order for this item by visiting the below link:http://www.amazon.com/gp/product/B000CAVLHE?psc=1&redirect=true&ref_=ox_sc_...⇄ [redacted] Since we are unable to price match the seller items, I've made a onetime exception and applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are getting charged for prime subscription without your authorizationThis is really not what we want you to experience.I've checked your amazon account and see that you have been streaming prime videos and that was the reason you are getting subscribed for prime subscription.Please be informed that prime videos are meant only for prime members and when you stream them, you will automatically be subscribed for prime.I see that you have initially subscribed for amazon student prime months free trail in November 21, and it is auto renew enabledHence, as soon as the prime is expired, you are automatically subscribed to annual student prime on May 21, 2017.You have contacted us on the same day to cancel it and we have cancelled your prime and issued a full refund of amount $to your original payment method on May 21, 2017.Further, I found that you have streamed a prime video "Puff Pastry Cookbook: Top Most Delicious Puff Pastry Recipes (Recipe Top 50's Book 79)" on May 25, and hence you are automatically subscribed for prime on May 25, 2017.You have then contacted us on May 30, to cancel the resubscribed prime and we have immediately cancelled and issued a full refund along with the over draft fee as a one time exception.I've checked your amazon account transactions and could not find any additional charges on your accountPlease be informed that amazon is not responsible for overdraft charges since this is not an error from us and we can't process any further refunds on this issue.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because:I still have not received a refund for the additional items returned, and the business continues to give me the runaroundI will be disputing with my bank Sincerely, [redacted]

I would like this issue to be solved before the Rental Books are due to avoid paying full price of textbooks Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The issue is not resolvedThe same cycle continuesWhen Amazon initiated the disbursement today, I was once again sent an erroneous invalid credit card notification and my disbursement was delayed/blocked againAmazon has yet to identify and correct the technical issue on their end that is responsible for this errorAs a result, I still have not received a disbursement since June 2016.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon have provided me with the wrong return addressThis is why the package was lost in the first placeThis had happened because Amazon doesn't verify return addressI have spent over years being a great customerAmazon should take full responsibility for providing me with the wrong return addressThe USPS tracking clearly showed that the destination address was incorrectThe seller also admitted the issueI should not be held responsible for Amazon's and the seller's mistakesUSPS package was never insured in the first place and I was away out of the country for almost a yearI could not even file a claim with USPS in the first place, nor would I get anything from them Sincerely, [redacted]

Hello Pat A***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.I've reviewed your complaint and can confirm the flash message stating you've won $Gift Card wasn't from Amazon.comWe'll never ask that you disclose or verify your Amazon.com password, credit card, or banking account numberIf you provided this information to a third party that pretended to be Amazon, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it here:www.amazon.com/gp/help/contact-us/report-phishing.htmlIf you ever respond to a suspicious call, e-mail, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediatelyIf you provided financial information, you may want to contact your bank or credit card provider.To read more about ways to protect yourself from phishing, visit our Help pages:www.amazon.com/phishPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello, We have reinstated this seller account and sent them messaging stating the same Regards, Amazon.com Seller Performance

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the incorrect promotion applied on your orderHence to make things right for you, I've requested an additional refund of $to your payment method which brings the total refund offered on this order to $You'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the orders you placedI've checked them and see that the items sold by the seller "Gomi Ezlime" have been listed at $due to listing error and the seller has already left Amazon.com marketplace.Please be informed that Amazon.com only provides platform for the sellers to advertise their products and customers to place ordersAlthough we provide protection to the customers who place orders with the sellers through A-Z guarantee claim we will not be able to take any direct action on the marketplace orders.We encourage you to go ahead and file A-Z claim for the orders placedProcessing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeHowever we will not be able to refund the market value for the items nor compensate any further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com