Amazon.com

Hello ***, I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to get 30% discount on the audible orders you have placed.The e-mail address you contacted us with [redacted] @gmail.com isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.You can reply to this email or [email protected] using the account email address so that we can go ahead and help you further.Please mention the case number for our reference.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I can't get into account today after spending over minutes on phone yesterday with AMAZON Can’t sign in again this new day Site states that it's sending a Verification Code and when I FINALLY get it in my e-mail, I type in on web page and it says the Code has expired Please start again Sincerely, [redacted]

Hello Mr [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for any trouble caused by this delayed orderWe always hope our customers have a rewarding shopping experience, and I'm disappointed that wasn't the case here.Our delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.The One-Day or Two-Day delivery option you choose may not directly correspond with the carrier-branded shipping service used to deliver your packageWe use your desire for a specific delivery date along with our knowledge of carrier capabilities (acquired through sending millions of shipments) to select the most appropriate and efficient shipping service available for your order.We apologize for any misunderstandingFor a complete description of our shipping options, please visit our Help pages:http://www.amazon.com/help/shippingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Prathyusha TAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund on your order # [redacted] Please allow me to look into this.Our billing team has confirmed that the refund has already been processed from Amazon.com to TRS associated with your order # [redacted] , you'll need to work with them directly on clearing any disputed amounts between TRS and your bankFor further assistance, please call TRS toll-free at 1-800-964-during the hours below: Monday - Thursday 5:a.mto 5:p.mPacific time We appreciate your understanding in this regard.Regards, Manikanth TAmazon.com http://www.amazon.com

Greetings from Amazon.comThank you for reaching out to us.In order to properly assist the seller we need the following:The email associated with the selling accountThe order ID Exact desired settlementOnce we receive this, we will be able to provide more information.Regards,

Ok since Revdex.com is now involved with this situation I will give them the information the are seeking because if anything else happens I will inform Revdex.com, againI just trust them, what do you suggest I do so they will not get into my business anymore Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern, but I couldn't find any gift card under this accountI also see the account is active.If you're referring to a different account, please contact us from that account so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is not what happenedAmazon rep is changing the story to make themselves look better Sincerely, [redacted] ***

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset.I'm sorry about the unsatisfactory experience you had with unauthorized activity in your accountThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've personally delivered your feedback to our Account Specialist team for further reviewEach report they receive is investigated and the appropriate action is taken.Upon checking, I see that our Account Specialist team have sent you an email informing thank you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We have taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.You can ignore any confirmation emails you received for these ordersThis is because these orders were not charged to any card that you registered to your account.I see that your Prime membership is active now and you recent order of "PlayStation 500GB Console - Star Wars Battlefront Bundle" is also in transit with the carrierIf you prefer refund of this item, I request you to contract the seller as the item was placed with seller "PRIME ELECTRONICS" on our website.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We are unable to say how your siinformation was obtained because that happened away from our websiteSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

I would like this issue to be solved before the Rental Books are due to avoid paying full price of textbooks Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are getting charged for prime subscription without your authorizationThis is really not what we want you to experience.I've checked your amazon account and see that you have been streaming prime videos and that was the reason you are getting subscribed for prime subscription.Please be informed that prime videos are meant only for prime members and when you stream them, you will automatically be subscribed for prime.I see that you have initially subscribed for amazon student prime months free trail in November 21, and it is auto renew enabledHence, as soon as the prime is expired, you are automatically subscribed to annual student prime on May 21, 2017.You have contacted us on the same day to cancel it and we have cancelled your prime and issued a full refund of amount $to your original payment method on May 21, 2017.Further, I found that you have streamed a prime video "Puff Pastry Cookbook: Top Most Delicious Puff Pastry Recipes (Recipe Top 50's Book 79)" on May 25, and hence you are automatically subscribed for prime on May 25, 2017.You have then contacted us on May 30, to cancel the resubscribed prime and we have immediately cancelled and issued a full refund along with the over draft fee as a one time exception.I've checked your amazon account transactions and could not find any additional charges on your accountPlease be informed that amazon is not responsible for overdraft charges since this is not an error from us and we can't process any further refunds on this issue.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,We have reviewed this seller’s account and require more information to complete our reviewWe have requested the necessary information from the seller via email on 10/26/Thanks, Seller PerformanceAmazon.com

Hello Pat A***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.I've reviewed your complaint and can confirm the flash message stating you've won $Gift Card wasn't from Amazon.comWe'll never ask that you disclose or verify your Amazon.com password, credit card, or banking account numberIf you provided this information to a third party that pretended to be Amazon, or encounter any other uses of the Amazon.com name that you think may be fraudulent, please don't hesitate to report it here:www.amazon.com/gp/help/contact-us/report-phishing.htmlIf you ever respond to a suspicious call, e-mail, or visit a forged website and enter your Amazon.com login and password (or any other personal information), unauthorized individuals may have collected that information; we recommend that you update your Amazon.com password immediatelyIf you provided financial information, you may want to contact your bank or credit card provider.To read more about ways to protect yourself from phishing, visit our Help pages:www.amazon.com/phishPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The issue is not resolvedThe same cycle continuesWhen Amazon initiated the disbursement today, I was once again sent an erroneous invalid credit card notification and my disbursement was delayed/blocked againAmazon has yet to identify and correct the technical issue on their end that is responsible for this errorAs a result, I still have not received a disbursement since June 2016.Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to methey have processed a refundSincerely, [redacted]

Hello, We have reinstated this seller account and sent them messaging stating the same Regards, Amazon.com Seller Performance

I replied to your direct message yesterdayThe account is on [redacted] [redacted] @gmail.comAs I said there, I cannot contact you though my Amazon account as you have it locked and I have tried to resolve the issue with different credit cards, a check, and the bank (American Express) in dispute has tried to contact you and we all get scripted responses but unable to resolve anything Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Amazon have provided me with the wrong return addressThis is why the package was lost in the first placeThis had happened because Amazon doesn't verify return addressI have spent over years being a great customerAmazon should take full responsibility for providing me with the wrong return addressThe USPS tracking clearly showed that the destination address was incorrectThe seller also admitted the issueI should not be held responsible for Amazon's and the seller's mistakesUSPS package was never insured in the first place and I was away out of the country for almost a yearI could not even file a claim with USPS in the first place, nor would I get anything from them Sincerely, [redacted]

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to confirm that we have reinstated your account and it is now in active status.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.MerajAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the incorrect promotion applied on your orderHence to make things right for you, I've requested an additional refund of $to your payment method which brings the total refund offered on this order to $You'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com