Amazon.com

Hello Dr [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I need to look into the problem as to why you are not been able to access your Amazon account, and it'll take a bit more time than usual.I just wanted to let you know I'll write back with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***, I'm Shalini Chauhan from Amazon.comJeff Bezos received your email, and I'm responding on his behalf First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset To make sure I help you, I've requested additional refund of $to your payment which you usedPlease understand refund processing time is 3- business and you'll see the refund on your credit card statement in the next 3-business days Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C Amazon.com http://www.amazon.com / [redacted] Style Definitions */

Hello,A full refund for the claim amount was issued to the payment method buyer used to place order [redacted] Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 02/13/2017-- Refund Amount: 201.88If the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThe buyer can check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear the problem with your Amazon.com account, I understand you'd like the us to issue $to your gift card balance.I've checked and see that our Account specialists are investigating the situation and will take appropriate action on the account to which the gift card balance was transferredIn order not to make you wait further, I've issued $to your gift card balance, which would be returned with in the next 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/I've issued gift card balance to your account via the order # [redacted] , you will receive an email confirming the refund for the order, please ignore the email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I bought the item not the driverit is up to ME where my package goes therefore I expect compensation for their failure to do their jobs which resulted in me losing my jobAmazon will pay all my bills and living expensesSincerely, [redacted]

Hello Mr [redacted] ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the delivery of orders associated with the carriers and delivery datesWe certainly didn't expect this would happenIn this case, I'd like to look into the issue, however, I need to first locate the order number which missed the guaranteed delivery date by daysAlso, I need the details of the orders that were not delivered to you as per your convenience and that blocked the doorways and walkways.Please give us the order details and the carrier details who was delivering the packages like that so that we can escalate this issue to our appropriate team and resolve this issue for you as soon as possiblePlease let us know the below information:order number of the delayed packageorder numbers of the packages that blocked the doorways carrier detailsPlease be assured that once you're able to give us these details, we'll be able to investigate the issue furtherPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Prime payment method.As mentioned, Only credit cards can be used to purchase a membership for Amazon PrimeThis does include consumer versions of the Amazon Store Card or Amazon Prime Store CardHowever, other payment options such as Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards cannot be used to purchase a membershipDebit cards shouldn't be used.Please do understand that Prime Membership is Free Trail period for customers for One month.At the end of the free period, we'll automatically continue Customer's trial to a full membershipIf a customer want to continue his/her Amazon Prime benefits, they don't need to take any further actionThis is why we ask for a credit card when a customer sign up for the free trial: to make the conversion truly automatic.However, if a customer don't wish to upgrade to a regular 12-month membership, customer can opt out at any time during the trial period via Your Account (www.amazon.com/your-account)Just click "Manage Prime Membership" under "Settings," and click the "Do not continue" link.Customer will be able to continue using their free trial benefits until the end of the promotional period but will not be charged for a full membership when the promotion ends.Nonetheless, I've passed your message as a feedback about the Amazon Prime membership program to our Prime TeamIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your accountWe pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.We have restored your access to this account and processed any pending ordersYou can track the progress of your orders in the "Your Account" section of our website.I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsWe hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the inconvenience caused to you with the recent order placedUpon reviewing your message, I have checked your account carefully and see that we haven't sent any email to you on May 19, regarding the offer/email which you have mentioned above.This being the reason, we won't be able to fulfill the promotional offer regarding the $gift card on your account.I appreciate your understanding in this regardsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime membership.I've confirmed that a refund of $was issued to your MasterCard on October 20, for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.If your issuing bank has trouble locating the completed MasterCard refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [redacted] Please include:• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,It appears that someone might have gained unauthorized access to this Seller Central accountWhen this happens, to protect the seller, we conduct an investigation, during this time, we temporarily suspend their selling accountWe are actively working to address these kinds of issues as quickly as possible.We have issued a credit in the amount of $on 03/14/to reimburse this Seller, this amount will be disbursed on their next settlement date Once the disbursement is complete, seller can contact us to close their account.Regards,

Complaint: [redacted] I am rejecting this response because: payment was made by the customer on 9/ - days from 9/= October 7thI received very poor customer service and non response from messages sent post October 7thThey drug their feet and when I did receive a call it was from someone who had very poor speaking skillsThe delay from the time Amazon received payment until I received payment ended up to be way past days as I did not receive my money until today October 17thTheir hold times are ridiculous and policies and customer support are even worse.Sincerely, [redacted]

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m extremely sorry to hear about your recent experience with a product you ordered from our siteI can completely understand your frustration as you haven't received the item you've ordered.I've checked your order and see that you have placed an order for the item "MagnetoSpeed Chronograph XFR Shot Data Smartphone Download Adapter MSXFR" from " [redacted] ***", one of the third party sellers on our website.You did the right thing by contacting the seller and I regret that this didn't resolve your concerns.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerOur sellers work very hard to accurately list their products, but on rare occasion a pricing/listing error may occurWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Since you have recieved the wrong order, I've filed A-to-z Guarantee Claim on order # [redacted] You can see the most current status of your claim at the link below: [redacted] Processing should be complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.The reason we ask to wait a longer is that, whenever we file a claim on the order our concerned team with take up the case and get in touch with the seller and investigate what has happened with the order and will reply you back with the options once it is done.Please understand that when customer notifies us of their issue with the sellers and A-to-z Guarantee claim will be submittedWe are indeed willing to work towards the requested resolution, but we will need additional time in order to fulfill our legal obligations toward the seller in the transaction.We request you to allow us to work towards remedying this situation by allowing the stated time frame to passSometimes the claim will be approved within 2-or 3-business days but 1-weeks is maximum time frame we ask our customer to wait for the resolution.It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.Thanks for shopping at Amazon.comRegards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding items that you haven't received for your orders# [redacted] and # [redacted] .I've checked and can confirm that your A-to-z Guarantee Claim was filed on June 16, for order # [redacted] You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Regarding order# [redacted] :I see that a refund was initiated for order on June 25, in the amount of $and completed from our end.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance regarding any other orders.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had wit your recent order # [redacted] for "GE Dryer Timer WE4M" and our customer service couldn't assistI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that the delivery date for the "GE Dryer Timer WE4M" hasn't arrivedUnfortunately, due to sudden fluctuation in the stock, we couldn't ship your order on timeSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supplyBeing an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go byTo make up for the inconvenience, I see that one of the supervisors has issued a $promotional credit to your accountSince, we've issued $credit, we are unable to offer any further compensationWe appreciate your patience and understanding in this regard.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the issue with your account and I'm sorry for any inconvenience caused.I've checked your account and see that our account specialist team has reinstated your account on September 13, and taken all the security measures to ensure that your account is secure and safe and sent you an email confirming the same along with the order numbers.You should now be able to sign into your account as normal, If you still have any problems in accessing your account, please directly reply to this email, we'll investigate the issue and would be glad to help you.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Amazon has blatantly lied in their replies hereThey made the mistake and refuse to fix itThe company is UNethical Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Dear Sir.Amazon.com says they have reinstated our selling privileges because they re-looked the from usWe have also sent in a POA to Amazon.Our concern is that this is the second time we have this problem with Amazon, and since they say our rejection was valid, meaning we had permition to sell the brands we have sold (and now due to our guidelines in our POA we have deleted the listings on our end, and removed the rest of our FBA inventory), we are still concerned for the future, because we don't want Amazon to remove our account for good saying we had to much IP claims, when in fact from what they say, this should not have been!So, they are not enough clear, do we have permit-ion to keep on selling the brands what brought the IP claim against us? if yes, even after submitting our POA what says we will not? and,How are they going to protect our account from now on?to the end we do thank them for reinstating our selling privilegesWaiting for their response, Sincerely, [redacted]

Revdex.com: [redacted] has been resolved Case should be closed Thank you for you efforts [redacted]

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused in this regardI've checked your order and understood your concern Looking at the item's details and the date when you placed I did see that the item was in stock but when it came to shipping it the item was out of stockI do understand that it is not right.Please understand that our supply of some items is limited, and these products sell out quicklyI realize this is disappointing news, and I'm sorry we weren't able to ship your order and also that we weren't able to issue the item at the same deal price.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.I hope you'll consider this an isolated incident and give us another chance in the futureThank you for your continued support and understanding as a Loyal Amazon CustomerWe look forward to seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com