Amazon.com

First, please accept my apologies for your disappointing Marketplace experience about your Order ID: [redacted] Please be informed that the orders placed with sellers work different to those which are placed directly with AmazonShipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.com.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.You weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Also, I'd like to inform you that Pricing for merchant items are determined by the individual merchant--not by Amazon.comWe work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages: [redacted] This item is available from another seller on our siteIf you're interested in placing a new order with another seller, go to the page below to see the offers available: [redacted] We appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Uday T [redacted] *Amazon.comhttp://www.amazon.com

Hello,We are unable to assist the buyer for this transaction as the buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.In summary, the buyer is not eligible for a refund for this transaction as they have not contacted the seller or Amazon within the contact/return window period.Sincerely,

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order for a fan was cancelled and you would like to return the light for the fan at no cost.While I would love to help you with the issue, I'm not able to find any amazon.com account associated with the email provided in your complaint and the order number provided in your complaint is half and was not the complete numberIn this case, please provide the complete order number so that I can be able to check and take necessary actions to resolve the issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: Amazon, can you admit that your website in fact provided me with an incorrect return address? Sincerely, [redacted]

Hello Mr [redacted] ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the delivery of orders associated with the carriers and delivery datesWe certainly didn't expect this would happenIn this case, I'd like to look into the issue, however, I need to first locate the order number which missed the guaranteed delivery date by daysAlso, I need the details of the orders that were not delivered to you as per your convenience and that blocked the doorways and walkways.Please give us the order details and the carrier details who was delivering the packages like that so that we can escalate this issue to our appropriate team and resolve this issue for you as soon as possiblePlease let us know the below information:order number of the delayed packageorder numbers of the packages that blocked the doorways carrier detailsPlease be assured that once you're able to give us these details, we'll be able to investigate the issue furtherPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This clearly reinforces my complaint that Amazon does not review the entire history, or understand what is going onI have addressed this many, many times and gone around, and around about the incompleteness of this type of response.Amazon told me I had to allow the buyer to ship the package back to me and inspect it I voiced my concerned, because I saw no point in having the buyer ship a box back to me, that did not contain the lens I shipped him, but was told (and can show proof) that I had no choice and amazon threatened to refund the buyer instantly if I did not accept the returnHowever I was assured that once it was returned I would be able to reject the refund because the Item was not the same The apartment where the package was shipped signed for the box Because I was forced to accept a return, I signed for the box I'm not arguing about that the box that was returned was indeed the box I sent, but it did not have the Nikon Lens in it, it had D batteries, which did not weigh the same amount as the box when I shipped it Thus, the buyer shipped back something in place of what I sent him.I have proof I bought the lens from Adorama, I've filed a police report, volunteered to sign a sworn statement that I shipped the lens, and have reported it stolen to Nikon who will turn it over to police if it is ever shipped in for repair, but the only responses from Amazon are partial, incomplete and often time irrelevant responses from Amazon.If this is the whole reason I was not refunded, then you should review the communication that clearly stated - I had no choice in the matter because of what Amazon was telling me This is so clear that no one has the whole view of what went on, and this is a perfect example of the horrible business practice If amazon's policy is to "err on the side of the buyer" then that is fine, refund the buyer - but ALSO refund me! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Dear Sir.Amazon.com says they have reinstated our selling privileges because they re-looked the from usWe have also sent in a POA to Amazon.Our concern is that this is the second time we have this problem with Amazon, and since they say our rejection was valid, meaning we had permition to sell the brands we have sold (and now due to our guidelines in our POA we have deleted the listings on our end, and removed the rest of our FBA inventory), we are still concerned for the future, because we don't want Amazon to remove our account for good saying we had to much IP claims, when in fact from what they say, this should not have been!So, they are not enough clear, do we have permit-ion to keep on selling the brands what brought the IP claim against us? if yes, even after submitting our POA what says we will not? and,How are they going to protect our account from now on?to the end we do thank them for reinstating our selling privilegesWaiting for their response, Sincerely, [redacted]

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime membership.I've confirmed that a refund of $was issued to your MasterCard on October 20, for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.If your issuing bank has trouble locating the completed MasterCard refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [redacted] Please include:• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the inconvenience caused to you with the recent order placedUpon reviewing your message, I have checked your account carefully and see that we haven't sent any email to you on May 19, regarding the offer/email which you have mentioned above.This being the reason, we won't be able to fulfill the promotional offer regarding the $gift card on your account.I appreciate your understanding in this regardsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,It appears that someone might have gained unauthorized access to this Seller Central accountWhen this happens, to protect the seller, we conduct an investigation, during this time, we temporarily suspend their selling accountWe are actively working to address these kinds of issues as quickly as possible.We have issued a credit in the amount of $on 03/14/to reimburse this Seller, this amount will be disbursed on their next settlement date Once the disbursement is complete, seller can contact us to close their account.Regards,

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding items that you haven't received for your orders# [redacted] and # [redacted] .I've checked and can confirm that your A-to-z Guarantee Claim was filed on June 16, for order # [redacted] You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID= [redacted] Regarding order# [redacted] :I see that a refund was initiated for order on June 25, in the amount of $and completed from our end.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance regarding any other orders.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had wit your recent order # [redacted] for "GE Dryer Timer WE4M" and our customer service couldn't assistI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that the delivery date for the "GE Dryer Timer WE4M" hasn't arrivedUnfortunately, due to sudden fluctuation in the stock, we couldn't ship your order on timeSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supplyBeing an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go byTo make up for the inconvenience, I see that one of the supervisors has issued a $promotional credit to your accountSince, we've issued $credit, we are unable to offer any further compensationWe appreciate your patience and understanding in this regard.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Prime payment method.As mentioned, Only credit cards can be used to purchase a membership for Amazon PrimeThis does include consumer versions of the Amazon Store Card or Amazon Prime Store CardHowever, other payment options such as Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards cannot be used to purchase a membershipDebit cards shouldn't be used.Please do understand that Prime Membership is Free Trail period for customers for One month.At the end of the free period, we'll automatically continue Customer's trial to a full membershipIf a customer want to continue his/her Amazon Prime benefits, they don't need to take any further actionThis is why we ask for a credit card when a customer sign up for the free trial: to make the conversion truly automatic.However, if a customer don't wish to upgrade to a regular 12-month membership, customer can opt out at any time during the trial period via Your Account (www.amazon.com/your-account)Just click "Manage Prime Membership" under "Settings," and click the "Do not continue" link.Customer will be able to continue using their free trial benefits until the end of the promotional period but will not be charged for a full membership when the promotion ends.Nonetheless, I've passed your message as a feedback about the Amazon Prime membership program to our Prime TeamIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: payment was made by the customer on 9/ - days from 9/= October 7thI received very poor customer service and non response from messages sent post October 7thThey drug their feet and when I did receive a call it was from someone who had very poor speaking skillsThe delay from the time Amazon received payment until I received payment ended up to be way past days as I did not receive my money until today October 17thTheir hold times are ridiculous and policies and customer support are even worse.Sincerely, [redacted]

Greetings from Amazon.com, The item returned to this Seller in the removal order they are referring to was sent back to us by a buyer, we received the item in unsellable condition (Defective)Per our Policy, We do not credit sellers for items returned to us "Defective" and or "Customer Damaged"For more information, see Customer Returns for Orders Fulfilled by Amazon.com : https://www.amazon.com/gp/help/customer/display.html?nodeId=200386180Regards,

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us this time, I understand you are upset[redacted] , as informed by our Customer service, there was an error from our end while Customers were placing the order for this Bundle, which resulted in customers being double charged as soon as the orders were shipped, an email was sent to you on Saturday, July 16, 12:PM (PDT) informing you of the error and a promotional credit of $was added to your Amazon.comA refund of $was also issued to your payment card.You will have to return "Xbox One 1TB Console - Tom Clancy's The Division Bundle" to us with in the next days to avoid your payment card being re charged for the same amount that was refundedFollow the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/rmlDL6JGLPpRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Greetings from Amazon.comAs per our FBA lost and damage reimbursement policy, "Claims for missing items must be submitted within nine (9) months of the shipment delivery date."https://sellercentral.amazon.com/gp/help/ [redacted] Based on a review of the seller Contact us information the seller contacted us on Dec 22, 4:PM PST on Case [redacted] and the shipment stated as delivered by the carrier on Thu Mar 23:00:UTC 2016.Since the claim was submitted after the month time frame we were not able to proceed with the seller request and reimbursement denied as per our policies

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused in this regardI've checked your order and understood your concern Looking at the item's details and the date when you placed I did see that the item was in stock but when it came to shipping it the item was out of stockI do understand that it is not right.Please understand that our supply of some items is limited, and these products sell out quicklyI realize this is disappointing news, and I'm sorry we weren't able to ship your order and also that we weren't able to issue the item at the same deal price.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardI'm truly sorry, and we’ll continue working hard to ensure that you receive accurate services.I hope you'll consider this an isolated incident and give us another chance in the futureThank you for your continued support and understanding as a Loyal Amazon CustomerWe look forward to seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Amazon has blatantly lied in their replies hereThey made the mistake and refuse to fix itThe company is UNethical Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: [redacted] has been resolved Case should be closed Thank you for you efforts [redacted]