Amazon.com

Complaint: [redacted] I am rejecting this response because: I have been trying since 12/to get my money refunded and have yet to see anything refunded to me The items I was purchasing were supposed to be Christmas gifts There are now only days left until Christmas, and the items I originally purchased are way more expensive, and I don't have the extra money I would like my refund to be in the form of gift cards, so that I can quickly purchase something different for my children

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the encounter you had with our Customer Service department.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've shared your experience with our management team, so we can be sure proper training is provided in the future.In case of lost shipments, we either issue full refund or replacement if the items are sold by Amazon.comIn this case, we've asked to keep the item as we failed to deliver the item on timeBut carrier failed to complete the delivery and returned the items back to Amazon.In this case, I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because: I was promised a refund and have yet to receive it from the company.Sincerely, [redacted]

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your transactions and couldn't find any recent emails regarding the charge.Without seeing the message, I can't determine its originBut you can provide a copy via the following link:https://www.amazon.com/gp/help/contact-us/report-phishing.htmlClick the drop-down menu and select "I am reporting a spoofed e-mail."For more information about phishing, please visit our Help pages: [redacted] However, we'll need to continue this investigation over the phone.Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- Contact phone number for the issuing bank (often located on the back of your card)You can contact us by phone here: [redacted] Note: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.We look forward to seeing you again soon.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:RidiculousObviously Amazon doesn't drug test because you must be high or on some kind of illegal medicationI have clear evidence the buyer scammed and since you aided and abetted in this scam I will make sure my lawyer destroys you Sincerely, [redacted] **

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the jar was broken upon arrival and you had problem in contacting our customer service.I understand you'd like to get a replacement orderI've checked your order and see the item was ordered from Quality Quick Ship, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $for the fermentation Glass JarThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] You can dispose of the damaged jar at your convenienceIf you still want the jar and it's available to be shipped by Amazon, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.Please be assured that we want to make your experience at Amazon.com as enjoyable as can beThat includes answering any questions you might have about shopping with us.If you’d like to keep our phone number for future reference, you can always contact us directly at:- U.Sand Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helps and we look forward to seeing you again soon.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you are scammed by a seller on amazon.comThis is really not what we want you to expect I've checked and see that you have placed an order# [redacted] for the gift card of $on amazon.com on November 25, and I see that the whole gift card balance was claimed in your account and used by youI can confirm that this is not a scam Here are the transactions done on the following orders using your gift card balance 1.Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] You can view all these orders in your amazon account and I'm sorry that we cannot be able to make any reimbursements for you as these are legitimate transactions done on your account You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/ Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders To learn more about using your gift card, visit our Help pages: http://www.amazon.com/help/gc Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello [redacted] ,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your refund for order # [redacted] I've reached out to our payments team to look into itI understand asking you to wait would be disappointing, but please be assured I'm working with our payments team and I'll write back in 2-business days with more information.We appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I see that the seller has issued a refund of $to your Visa card on November You'll see the refund on your credit card statement in the next 3-business days.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Sandhya R [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your Revdex.com complaint and I'm sorry to learn about the closure of your account.I would now like to confirm that we have reinstated your account and it is now in active status.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the delay of your Prime ordersI understand you are upset.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day ShippingMore information about the shipping options can be found on our help pages here: https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end***, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally regarding the delays and about the seller orders so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.As a token of goodwill and apology for the inconvenience, I've issued a partial refund of $for your Prime membership fee and left your membership activeI understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the overdraft fee charged on your account and please accept our apologies for the inconveniance you had to place in this regardI've checked the previous correspondence and also your account and see that we have already refunded you for the Apps in fullThis refund was an exemption to our standard policy as this charge was not due to an error from our endUnfortunately, in this case we will not be able to refund you the overdraft fees.Please contact your issuing bank for further assistance regarding this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello from Amazon.com, Thank you for writing to us for a complaint on [redacted] The customer, who is the seller here, was provided with calendar days to represent the claim raised by the buyer of this order as per our policy and agreementWe requested information on 05/15/ Because the seller did not provide this information, we have refunded the buyer and charged the claim to their account Please write back to us for any further queries Regards, Manoj K***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the order # [redacted] and regarding the items which were mistakenly picked up.While I know you're disappointed with our stance on this matter, I've checked and see that you've contacted our customer service department on November 14, and they have issued the refund of $to cover the cost of the items which were mistakenly picked up on November 4, 2016.Further, regarding the refund for the the item 'Carhartt Men's Flame Resistant Cargo Pant,Dark Navy,x 32', as mentioned earlierI've confirmed a chargeback was filed for order [redacted] A chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transactionIn this case, you need to contact your bank to know the status of those charge backs.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've contacted UPS and was informed that the are sorry for not delivering the package to you and in timeSo, I've issued a full refund of $to the same payment card that was used to place the order, you will receive the refund with in the next 3-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As informed earlier, we will not be able to refund or replace the itemWe appreciate your understanding !Regards,Mahesh.VAmazon.com

Hello [redacted] ,As you may remember, I'm Jahnavi from Amazon and writing to follregarding the issue with your account - I've provided the Revdex.com with a copy of this message.I'd like to inform you that your buyer and seller accounts were reopened and you can access/use your Gift card balance, subscriptions, access to data stored in apps and can return products as per our return policy.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/While I realize it took much time to resolve this issue, I appreciate your patience and understanding.We work hard to make sure our customer service team is very well trained to help with any questions you might haveIf you have any remaining concerns; please contact them here: http://www.amazon.com/contact-us.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with cancellation of Amazon Prime membership, I understand you'd like us to reinstate months Prime membership.I've checked with your email address : [redacted] @aol.com, and see that Prime isn't subscribed, it seems that you've an another email address/account on which Prime is activePlease write us back to let us know of the email address on which you'd like us to reinstate your Prime membership.When you contact us with the email address, we will inform you more details about Prime and it's reinstating.Two memberships should be cancelled separately, however, this seems to be a case technical error, I've reported the issue to our technical team who are working to resolve the issue.Please know that you will have to subscribe to Amazon household membership which is a new program for our earlier Prime sharing benefitsAs a member of Amazon Prime you can share certain Prime benefits with one other adult by forming an Amazon Household and sharing debit and credit card accessFor more information about Amazon Households, go to our About Amazon Households Help http://www.amazon.com/gp/help/customer/display.html/?nodeId=201806360More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211Please contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry if this process is unclear or inconvenientThe security of your account information is very important to us at Amazon.com, and I've noted your feedbackIt is always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provideOne of our aims at Amazon.com is to provide a convenient and efficient service.We're working hard to provide a stress-free and convenient shopping experience at Amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: If my cad is not charged until the order ships then why is amazon not showing these rewards points returned back to my account I have spent countless hours on the phone with various customer service reps and each time I speak to someone, I am told something different I was connected to the bank through Amazons customer service twice and the bank did not see these orders in their records, however my attached confirmation shows the order was placed and paid for in rewards pointsAt this point, enough time has passed that these points should now be reflected as returned in my Amazon account and they are not I would please like to either return the points back to my account or provide me a gift card in the amount shown.Sincerely, [redacted]

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you are upset[redacted] , I've checked the order # [redacted] , # [redacted] and confirm that your City Chandler doesn't fall under cities eligible for Free Same Day or One Day shipping, hence you are being charged for shippingIn the future, you will be charged if you use One day or Same day delivery.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com