Amazon.com

Greetings from Amazon.com, I'm sorry the seller has experienced frustration applying for our Brand Registry programI have reviewed Case [redacted] , and correct information was sent to the seller.I recognize the seller has an USPTO certificate and registration number, and we are not disputing they have a trademark on the brandBut at this point they have not provided all the documents we require to register for the Amazon Brand Registry program.Specifically, we require the Brand be present on the packaging of the item and the website they provide in their application have a contact email consistent with their Amazon accountFor the packaging image, they provided a concept design instead of an picture of their physical packagingOn their website, a contact form is provided but we need to be able to compare the email they apply with to the email on the website, and there is no email address available on the website.Until they meet the requirements we have laid out for them, we will not be able to approve them for the Amazon Brand Registry programThe seller can continue to work with our Seller Support team to complete their application

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you're still not able to access your accountPlease allow me to assist you in this account.The issuer of the card used to pay for the orders from your Amazon.com account has contacted usYou disputed charges with them, and they withdrew payments made to AmazonAs a result of the dispute, we have not been paid for the below orders.The card that you provided to us for payments was declinedYour card issuer should be able to give you the exact reason for the declineWe cannot restore access to your account until we receive payment for the below orders.We can charge any other valid card registered to your accountTo pay for these orders, please reply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the information below to our secure line at 206-266-2752:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizeTo protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.Here are the transaction details:-- Card type: Master-- Last two digits of the card: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Greetings from Amazon.comAs per our FBA lost and damage reimbursement policy, "Claims for missing items must be submitted within nine (9) months of the shipment delivery date."https://sellercentral.amazon.com/gp/help/ [redacted] Based on a review of the seller Contact us information the seller contacted us on Dec 22, 4:PM PST on Case [redacted] and the shipment stated as delivered by the carrier on Thu Mar 23:00:UTC 2016.Since the claim was submitted after the month time frame we were not able to proceed with the seller request and reimbursement denied as per our policies

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm very sorry for the inconvenience you experienced in this case.I understand your concern about the multiple charges on your cardIn this regard, I've contacted our appropriate team, and it'll take a bit more time than usualI just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us this time, I understand you are upset[redacted] , as informed by our Customer service, there was an error from our end while Customers were placing the order for this Bundle, which resulted in customers being double charged as soon as the orders were shipped, an email was sent to you on Saturday, July 16, 12:PM (PDT) informing you of the error and a promotional credit of $was added to your Amazon.comA refund of $was also issued to your payment card.You will have to return "Xbox One 1TB Console - Tom Clancy's The Division Bundle" to us with in the next days to avoid your payment card being re charged for the same amount that was refundedFollow the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/rmlDL6JGLPpRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Greetings from Amazon.com, The item returned to this Seller in the removal order they are referring to was sent back to us by a buyer, we received the item in unsellable condition (Defective)Per our Policy, We do not credit sellers for items returned to us "Defective" and or "Customer Damaged"For more information, see Customer Returns for Orders Fulfilled by Amazon.com : https://www.amazon.com/gp/help/customer/display.html?nodeId=200386180Regards,

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about prime being charged monthly without your consent.After you contacted our customer service team, your Amazon prime paid monthly membership was canceled on March 21, and confirmation email was sent to you.Further a refund of $for the canceled Amazon Prime paid monthly membership fee was issued to your original payment method.I hope this information helpsWe look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that your concerned about Amazon Student PrimeI apologies for it.As mentioned earlier, if you wish to receive full prime benefits then you will have to pay full Amazon Prime membership for $annually.To become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sihttp://www.amazon.com/primeMore information about Amazon Prime is also available on our Help pages:http://www.amazon.com/help/primeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your sling TV subscription.Since this is a unique situation, I'm collaborating with our subscription team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've received a wrong item.I've checked your order and I see that you're returning the item to Amazon.As soon as we receive the item, we'll issue refund for the item as promised by our employee on November 28, 2017.As you've received a wrong item and it was our error, I'd request you to place a new order for the item and write back to us with the order number, we'll issue Price match for the item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the charge on your card without any notification towards Prime membership.I checked your account and see that you signed up for a free trial of Amazon Prime on September 17, The free trail was ended on October 17, and you were automatically upgraded to paid prime membership.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.I've forwarded your comments about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.I want to confirm that we have cancelled the Prime membership and issued a full refund of $on October 21, We have processed the refund, and it will show in your account according to your bank's policies.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Madhavilatha A.Amazon.com http://www.amazon.com ============================

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Prime subscription and your latest orderPlease allow me to address these issues and get this resolved.Further to your correspondence, I've checked your account and see that you signed up for a free trial of Amazon PrimeThis promotion was free of charge for the time periodHowever, I've verified that your trial was set to "Renew Automatically," so we continued your trial to a full membership on December 10, at a cost of $If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.If you don't want a full membership, you can cancel Prime and receive a refund of the membership fee if you or your registered guests didn't use your Prime benefits after the renewal date listed above.To cancel your membership to Amazon Prime, please visit the link below:http://www.amazon.com/gp/subs/primeclub/account/cancel-account.htmlIf you choose not to cancel, your Prime membership will be active until December 10, To end your membership when it expires, click "Your Account" on the top right-hand side of the Amazon.com homepage, select the "Manage Prime Membership" link in the Orders section, then click "End membership." This will ensure that you are not charged for a new membership when your benefits expire.Please accept my apologies for the problems you've had with the delivery of your order# [redacted] As a Prime customer myself, I fully realize that as members we expect our deliveries to be quick, efficient, and stress-free and if this wasn't your experience it is regrettableI appreciate you making us aware of your experience as this is unacceptable and not the experience we want our customers to be having.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you've had with your previous ordersWe're aware our choice of shipping carriers reflects on our business as a whole, and we're truly interested in preventing issues like this from happening again.Upon reviewing your account, I see that the original parcel had been delayed due to certain unforeseen circumstances due to which we've created a replacement order# [redacted] Please be rest assured that parcel this is in transit and should be delivered to you on Sunday, December 18, 2016.I'll personally follow up this case till the package is deliveredAgain, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your understanding and hope to see you soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, only IF the action has taken placeMy order was supposed to be shipped yesterday and it STILL has not shippedThere is no reason I should may a membership fee for such disgusting benefitshaving to wait a week for someone to look in a box and see that all the parts aren’t thereOr holding my order ransom for days because I filed a complaint? Sincerely, [redacted]

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you are charged $without your authorization I've checked and see that you are subscribed to one month amazon prime free trail and it is under auto renewal enabledHence you are automatically renewed to annual prime as soon as the one month prime trail was expired I've cancelled your prime subscription and issued a full refund of $to your original payment method from which it was charged and it will get credited in the next 3-Business days Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had accessing your accountAfter some research, I've confirmed that you have Amazon.com accounts with the same e-mail address and different passwords.This can happen if you've visited Amazon.com in the past and mistakenly indicated that you're a new customer when signing inA new account with the same e-mail address and a different password would be created.If you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, using your Prime benefits, applying gift card funds, accessing Kindle devices and content, etc.Here are the details for the accounts you currently have listed under your e-mail address :Account #1Name on account: [redacted] Last physical order placed: [redacted] on May 20, 2014.Subscription: NoAccount #2Name on account: [redacted] Last physical order placed: [redacted] on April 2, 2016.Subscription: Amazon PrimeAs we are unable to combine account information into a single account or merge your accounts, if you wish you can close one of your account.If you do not wish to close any one of the account, you can change email address of any one of account so that you can access two different accounts with different email addresses.To update/change your email address, go to the Your Account page (http://www.amazon.com/your-account) and click on "Change Account Settings" under "Settings." Then, click on the "Edit" button next to the item you wish to change.For privacy and security, you'll need to make the changes through the above link.If you are unable to change your email address, you'll need to contact our password specialists by phone using the following linkThey're available hours a day, days a week.http://www.amazon.com/passwordresetWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Swetha K.Amazon.com http://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about problem you had with the item " Fire Tablet, 7" Display, Wi-Fi, GB - Includes Special Offers, Blue ".Upon checking, I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory.If you'd prefer to cancel the replacement order and we can process full refund, visit the below link to cancel the order: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for providing the attachmentI'll assist you with the Prime membership and refund for the delayed orders.On checking our records I confirmon January 31, a refund of $is credited to your Visa Card for Prime Membership which was cancelled on the same dateFurther checking I also see for Order # [redacted] a refund of $is also credited to your payment method on November 21, since the order was partially paid by gift card, $will be returned to your gift card balance in 1-business days and the remaining amount of $ has been credited to your Visa CardThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/If you don't see the Visa Card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] For Order #112-2407669-8866611, I've processed $since the order was partially paid by gift card, $will be returned to your gift card balance in 1-business days and the remaining $will be added to your Visa CardThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the item "Nike Kids Roshe One"I understand that you're upset.In this case, I've checked and would like to inform you the item that is shipped is "Nike Kids Roshe One (GS) Photo Blue/White/Wolf Grey Running Shoe Kids US" by seller Sneakers4U and will be delivered to you as per the estimated delivery date: Thursday, August 25, - Tuesday, August 30, 2016.You can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=108- [redacted] - [redacted] Also regarding Order ID: [redacted] , I see that full refund of $69.91was issued to your payment card on Tuesday, August 16, As an exception, I've added a promotional credit of $to your amazon account for return shipping charges.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've checked the Order # [redacted] , # [redacted] , and # [redacted] and I see that the items you've purchased is not eligible for promotionWe are unable to offer discount on this items.Also, I'd like to inform that the promotional discount is only offered to the selective items by the manufacturers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Revdex.com because without you this would never have gotten resolvedThey ignored my messages until you got involvedThank you!!!! Sincerely, [redacted]