Amazon.com

Complaint: [redacted] I am rejecting this response because: After numerous attempts to reach out to Amazon, they consistently repeated themselves on this issue instead of resolving itOur last message to them we asked if they could help reinstate the account after we canceled the account due to Amazons lack of understanding there own forms and simply not reviewing the documents we submitted nearly times in the coarse of a monthYet the response from AMAZON is that theirs nothing they can do We are a small company that at least attempts to resolve the issue for every clientAt every request we have made Amazon has not time reached out to us at a executive level to resolve this issue Instead they forward us to the exact departments where we keep getting the same issue and nothing is resolvedWe find it all to convenient that after over a month and plus emails regarding a simple brand registration that we finally close the account due to the lack of resolutionThat Amazon comes back and says that it would have been approved! We sent the same images and information nearly times!! Why would it be approved after we close a account? We believe Amazon had no intentions of doing anything and is simply using this as a excuse Nothing ever got resolved and we find this completely unacceptable! Sincerely, [redacted]

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your order is never shipped and showing as "preparing for shipment".I've checked your order and confirm on October 23, 2017, the package has been shipped successfully with UPS Ground which is in transit to be delivered to you by the given estimated delivery date of Friday, October 27, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I understand your frustration about your order # [redacted] being cancelledI've contacted our Account specialists team and they have confirmed that your order was canceled due to some technical errorUnfortunately, we are unable to reinstate your order.We are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new orderWe will honor the same price of $for Giuseppe Zanotti Women's Dress Sandal, Nude, M US.However, I see that currently we do not have stock for M US sizeOnce the sandal in M US size is available, please place new order and let us know the order number we will honor the original price.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent return of the [redacted] Upon reviewing your message, I have checked your account completely and see that we had already issued a full refund of $on the order on Sunday, May 28, The refunds issued usually take 3-business days to reflect on your accountThat could be the reason why the bank is unable to see it.Once processed, you'll be able to see the refund request here:http://www.amazon.com/gp/digital/your-account/order-summary.html?orderID= [redacted] I hope this information helpsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this[redacted] , Unfortunately, when we contacted our supplier, we found item was no longer availableThat's why it was canceled from your order--you haven't been charged for it.I'm sorry for any inconvenience this may have causedUntil recently, we still thought we'd be able to get the product for you.Please do understand that we process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shippingThis means that we’ll optimize our fulfillment operations by taking a little longer to ship out if necessaryHowever, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.I apologize if your recent experience was not up to our usual high standardsI'll make sure the appropriate people in our company see your message.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the misunderstanding that happened with the return of the item.I've checked your order and I see that the return window for the order got expired on July 2, We can no longer accept a return and we'll not be able to issue refund for the itemOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundEligible baby items purchased from or fulfilled by Amazon can be returned up to days after delivery.https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ [redacted] Please contact the manufacturer and they'll be able to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you received an item different from what was ordered from seller ' Cool Coop ' Please allow me to assist you in this regard.Upon checking I see that full refund of $has been issued to your visa card on November 21, 2017.In this case, seller has requested you not to return the itemPlease keep the item or dispose it at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Dear [redacted] , Thanks for your email I understand your point but I haven't received the refund for any of the two items that we return The one that you mention you received it your return center I haven't receive the refund yet, can you please send a proof of return of the money please? By the other hand the cellphone tracking number is different from the TShirt I kindly ask you to search again as I return two items form this order, please find attached the ups tracking.I'm really worried with this situationAs I don't even have the phone with me anymore Best regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Amazon, can you admit that your website in fact provided me with an incorrect return address? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This clearly reinforces my complaint that Amazon does not review the entire history, or understand what is going onI have addressed this many, many times and gone around, and around about the incompleteness of this type of response.Amazon told me I had to allow the buyer to ship the package back to me and inspect it I voiced my concerned, because I saw no point in having the buyer ship a box back to me, that did not contain the lens I shipped him, but was told (and can show proof) that I had no choice and amazon threatened to refund the buyer instantly if I did not accept the returnHowever I was assured that once it was returned I would be able to reject the refund because the Item was not the same The apartment where the package was shipped signed for the box Because I was forced to accept a return, I signed for the box I'm not arguing about that the box that was returned was indeed the box I sent, but it did not have the Nikon Lens in it, it had D batteries, which did not weigh the same amount as the box when I shipped it Thus, the buyer shipped back something in place of what I sent him.I have proof I bought the lens from Adorama, I've filed a police report, volunteered to sign a sworn statement that I shipped the lens, and have reported it stolen to Nikon who will turn it over to police if it is ever shipped in for repair, but the only responses from Amazon are partial, incomplete and often time irrelevant responses from Amazon.If this is the whole reason I was not refunded, then you should review the communication that clearly stated - I had no choice in the matter because of what Amazon was telling me This is so clear that no one has the whole view of what went on, and this is a perfect example of the horrible business practice If amazon's policy is to "err on the side of the buyer" then that is fine, refund the buyer - but ALSO refund me! Sincerely, [redacted]

Hello,We are unable to assist the buyer for this transaction as the buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.In summary, the buyer is not eligible for a refund for this transaction as they have not contacted the seller or Amazon within the contact/return window period.Sincerely,

Complaint: [redacted] I am rejecting this response Thank you Revdex.com for getting Amazon to at least acknowledge that I do exist but this complaint definitely is not resolved Sending me an email saying "We're working on it" isn't enough I'm just finding it really hard to believe that the biggest online shopping website in the world doesn't have the resources to find out if my account was hacked or notThey are originally told me they'd get back to me within hours it's been a month and I still haven't heard anything except we're still working on itIf my account was hacked and my credit cards were compromised I would be bled dry by now and you think Amazon would go to bat for me to help me out well it's taking the Revdex.com to get them to acknowledge I even exist so I highly doubt it Amazon stop trying to brush me off have some common courtesyIt's called customer serviceSincerely, [redacted] [redacted]

First, please accept my apologies for your disappointing Marketplace experience about your Order ID: [redacted] Please be informed that the orders placed with sellers work different to those which are placed directly with AmazonShipping rates, restrictions, and methods vary from seller to seller and aren't generally set by Amazon.com.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.You weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Also, I'd like to inform you that Pricing for merchant items are determined by the individual merchant--not by Amazon.comWe work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages: [redacted] This item is available from another seller on our siteIf you're interested in placing a new order with another seller, go to the page below to see the offers available: [redacted] We appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Uday T [redacted] *Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the disappointing experience you had with our customer service team.The expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requestsThis was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for reviewThe agents will be properly coachedWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.It looks like the provider never contacted to schedule or confirm the appointmentWe've contacted the service provider and spoke to the head of the company and the service is confirmed for tomorrow from 5:00pm to 8:00pm PT.Again, I'm so sorry about the initial trouble with your Home Services orderIf you have any further questions, feel free to reply directly to this e-mail.We look forward to working with you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order for a fan was cancelled and you would like to return the light for the fan at no cost.While I would love to help you with the issue, I'm not able to find any amazon.com account associated with the email provided in your complaint and the order number provided in your complaint is half and was not the complete numberIn this case, please provide the complete order number so that I can be able to check and take necessary actions to resolve the issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Acer 15.6" Aspire Laptop 6GB 1TB | E5-571-563B ".I certainly understand that the item is out of warranty and you prefer to return it.Unfortunately, since item is out of return window we won't be able to help you with return of the item.For more information about our return policy, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=150157...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had while purchasing the item "Abbyson Living Signature Solid Oak TV Console"This is certainly not what we want our customers to experience.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.I've checked and see that the order number which you provided was not placed from our Amazon.com website.Further I would like to inform you that the sales of any products on the Amazon website are always conducted through the Amazon website (or device) checkout or one-clickWhen a seller of any product asks you to pay for the product outside of the regular Amazon check-out process, we cannot be responsible for that transaction and any results.This includes when you agree to buy the purchase with an Amazon.com Gift CardBecause the gift card you purchased was transferred to another party, we are unable to refund it.Items purchased through any external seller concerning the sale of any merchandise, are subject to the terms and agreement between you and the sellerSince they are an independent seller or merchant, all inquiries are answered through their customer service teamYou’ll want to reach out to [email protected] for further assistanceAlso if you feel there's reason to start legal action against them, please consult your local police department.For more information on common gift card scams, please see:https://www.amazon.com/b/?node=15435487011Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Per the Revdex.com's requeset, I have attached the referenced email from Amazon This email states that a $gift card balance was transferred from my account, and includes the original fraudulent request This directly contradicts Amazon's statement that I did not have that gift card balanceI attached this same email with my original complaint.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decision

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry for your experience with us recently, I understand you are upset.I've checked the order confirmation email that was sent to you on June 13, and see that the estimated delivery date given was Wednesday, June -Saturday, June This means your package would have arrived before June 24, 2017, however, you've cancelled the order.You may go ahead and re order the item from us, here's the link:https://www.amazon.com/dp/ [redacted] Please know, we will not be able to price match the new order or compensate the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com