Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the delay in getting back to youIt usually takes 1-business days for this sort of research, but in this case it took a little longer.I've collaborated with our Amazon Student team and they've confirmed that a pre-renewal notification was sent to you on December 14, 2018.The email message says:Dear [redacted] ***,Thank you for being a Prime Student memberBased on our records, your Prime Student membership will expire on Jan 23, On that date, you will automatically be updated to full-price Prime and will continue to get free Two-Day Shipping, retain access to hundreds of thousands of movies, TV episodes, Music, Kindle Books, unlimited photo storage, early access to deals, member discounts, and moreThe upgrade will be automatic, charging your default credit card (or another card on file) the Amazon Prime membership fee of $99/year*.If you are still a student and would like to remain in the Prime Student program, just verify your student status using this form before Mar 24, You can keep your Prime Student membership and renew at the discounted rate of $49/year [redacted] for up to four years.If you're not interested in continuing with Amazon Prime, please visit Manage Your Prime Membership to cancel your membershipFor more details, please refer to our Student Help section on expiration and the Prime Student Terms & Conditions."In this case, since you haven't taken any action the membership was automatically renewed to an annual membership.I see that a full refund of $was issued to your Visa card on January 23, 2018.For more details, see the Amazon Student Terms & Conditions: [redacted] We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** I HAD THE OPTION TO ALSO GET A POST OFFICE STAMPED OF WHEN I RETURNED THE PACKAGEI DIDN'T HAVE TO HAVE TRACKINGTRACKING WAS ONE OF OPTIONSALL I NEEDED WAS PROOF TO HAVE SENT ITI HAVE PROOF OF THIS DOWNLOADEDI KNOW THEY RECEIVED ITI'M NOT STUPIDI DON'T CARE ABOUT THE MONEY ISSUE NOW, BECAUSE YOU PEOPLE WILL BE PAYING ALOT MORE THAN THIS COST IN THE LONG RUN

Complaint: [redacted] I am rejecting this response because:Amazon has chosen to single out my account for purchasing from Chinese sellers, I have not violated any terms, I do not have any personal relationships with any sellersI find this system atrocious, I am a bargain shopper and look for the best deals and coupons all over the internet as well as the numerous account profiles I have submitted to them for reviewALL OF THESE ACCOUNTS SHOP FROM CHINESE SELLERS...ARE THEY DISCRIMINATING AGAINST CHINESE NOW? IF I LOSE PRIVILEGES THEN ALL OF THESE ACCOUNTS PLUS SCORES MORE SHOULD LOSE THE SAME PRIVILEGEI will continue to send profile after profile to remove their privileges until mine are restoredI have several attachments to add Sincerely, [redacted]

Hello, We have closed the buyer's claim for order [redacted] because the buyer did not return the item within days of receipt.The buyer has been provided the return information but the buyer did not return the item within the required time-frame.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.To learn more about eligibility time frames, the buyer can visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello,We have closed the buyer's claim for this order because the order is not eligible for coverageHowever, the seller has agreed to issue a refund to buyer after they return the order as per the instructions listed belowThe seller is not obliged to refund the return shipping fees.-- Return Address: Dress CodeAttn Returns/ExchangesE Broadway BlvdTucson, AZ 85716USAIf the buyer decides to return the order, we recommend following these best practices to be sure that their package arrives and to avoid customs fees-- Write "Return Merchandise" and the order number on the package ( [redacted] ).-- Complete any customs forms needed and attach them to the package-- Insure the package and request signature confirmation delivery service.-- Get a receipt for the return costs from the carrier.Because the order arrived, the order is eligible for coverage only if an item in the order arrives damaged or does not match the seller’s descriptionOur investigation shows that the buyer received the correct item and that it did not arrive damagedTo learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee ).If the buyer has not received a refund business days after receipt of the return is confirmed, please reply to this message and we will reopen the claim.-- Order Number: [redacted] -- Date of Claim: March 25, 2018Sincerely,

Hello Mr [redacted] ,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund on order # [redacted] .I've checked your order and see that you've ordered four items (order total is $along with shipping charges)I see that, you've returned three items except 'Womens Sleeveless Broken Hole Tie Waist Bodycon Pants Jumpsuit Romper S Black( $22.18)' and a refund of $for remaining three items was issued to your original payment method (bank account) on January 5, 2017.Refund confirmation emails for each item were sent to you on January 5, 10:AM (PST), January 5, 7:PM (PST) and January 6, 2:AM (PST) respectively.When you pay directly from your checking account, the refund amount is deposited to the same checking accountIt can take up to business days for the refund to be processed and posted to your account.The trace ID for the refund is [redacted] Your bank should have this information, too--we don't receive trace ID numbers until the bank has accepted the refundPlease contact your bank for refund confirmation.Further, I can confirm that we've not charged you $on this order additionally as mentioned in the complaintIf you see any such charge, please send us your bank statement as an attachment by replying to this email, so we can assist accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***, I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I understand you're unable to cancel few orders and would like to return them for a refundPlease provide the order numbers so that I can assist you further Regarding the issues with store card: Since the Amazon.com Store Card is issued by Synchrony Bank, their Customer Service department is in the best position to help youUnfortunately, we'll not be able to waive off/refund the late fees/charges To make an online payment, go to: http://www.syncbank.com/amazonFor all other questions, please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week) If you don't have your card number, just say "I don't have it" or something similar to reach an agent Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because while I am happy to finally receive the ordered product, the response failed to address the fundamental issue in my original complaint As I noted in the complaint, Amazon's policy is to extract payment at the time the item ships At that point the order cannot be cancelled and no refunds can be processed until a prescribed period of four days has passed This case clearly demonstrates Amazon identified the "shipment made" when the shipping label was printed Payment was extracted from my credit card account on 9/13/and I received the following text from Amazon at 9:am on 9/13/16: "Shipped" Your Amazon package with [redacted] Family Pro 3-Liter Oil Capacity Electric Dee will be delivered Wed, Sep 14." However, [redacted] tracking consistently identified the shipping label was printed, but [redacted] never received the package for shipping I have faced this exact scenario previously with Amazon I contend the policy is not being appropriately applied In this case even though tracking information clearly identified the package never shipped, customer service could not allow me to seek a replacement product, nor gain a refund, nor cancel the purchase Strict adherence to their own policy of taking payment only when the item actually ships would have allowed resolution of the matter immediately and not requiring four contacts with Customer Service before gaining resolution I encourage Amazon to fully review their own policy and procedures to either wait until the item actually ships (not when a label is printed) or provide their own customer service resolution options when tracking information clearly identifies the item has not shipped even after their own promised delivery date.Sincerely, [redacted]

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorru for the inconvenience.As already mentioned, if we are unable to fulfill the order which was lost in transit by the carrier, we'll either issue full refund or send replacement order.As we are unable to replace the order, we've requested a refund for $to cover the full amount of this shipment, including any shipping costs.We advise you to contact UPS and provide the tracking number that they gave to us: [redacted] We've also mentioned to keep the item if it is delivered to your address and there is no need to return the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this situation.I'd like to look into this further, I wasn't able to find an account associated with Amazon.com using the e-mail address on your message, [redacted] @gmail.comI want to be able to get as much information as I can in order to engage the right team, and having your account information would be a great help.Please feel free to contact me directly by replying to this e-mail - if you include the e-mail address associated with Amazon.com account, I'll absolutely investigate this further.We look forward to seeing you again soon.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their considerationWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I see that full refund of $has been issued for the returned itemAs you've been requested to return the item by the customer service agent, I've made an exception and added promotional credit of $which will be automatically applied to the next order which is shipped and sold by Amazon.com.Use the following link to place the next order to get this credit applied: https://www.amazon.com/dp/B0198WMT6I?th=1&psc=1I hope this information has been helpful, and we look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am so sorry to learn the Ultra Fab Product you ordered didn't shipI looked into your order and as Customer Service indicated, the order was caught in a technical error that was unforeseenI realize you waited several days for it to be shipped and then again while the order was under review which created a very uncomfortable situationPlease accept my honest apology.Shipping issues of this nature are rare and we do work very diligently to ensure problems are resolved quickly and satisfactorily That this wasn't your experience is regrettable and one that offers areas of opportunity to reduce customer frustration.Since this is a unique situation, I am collaborating with our fulfillment center team to find out what happenedIn addition to this, I asked them to cancel this order.I know this experience has been frustrating and for that, I truly apologizeI ask that you please allow me 2-business days to research the issue so we make sure the matter is taken care of properlyAs soon as I receive any information, I will email you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I've checked and confirmed your Amazon Prime membership has been canceled.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry to hear the problem with the Giveaways.I've checked the details and confirm that the email and the Giveaway that you received is Genuine, however, it has been forfeited as you did not claim it in timeThis might because you failed to provide valid address for the giveaway Win an Amazon Fire Tablet! by Apr 1, 7:PM PDTAlso, we sent you an email on Thursday, March 30, 6:PM (PDT).I've resent the email to you for your reference, please check your inbox again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: Why and how did I get charge $to begin with I also would like an itemized list for amazon of my purchase his to check and see if other Amazon vender make up their own shipping charges.Sincerely, [redacted]

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize the delay in delivery has caused inconvenience and I know, disappointmentThere's little to be offered to make up for delayed gifts, and no turning back the clockI don't fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and carriers to ensure we're meeting our delivery estimatesIt's as disappointing for us to learn of these delivery misses as it is for our customers.I've searched our website and see that this item has been back-orderedDue to fluctuation in inventory, we received very limited inventory of this item that we've expected from our suppliers.In order to ensure our customer demands are met, we've been in constant touch with our other vendors for inventoryUnfortunately, we haven't received any update from themPlease know that we cannot ship an item, unless we receive inventory from suppliersUnfortunately, your order is still delayedWe're doing everything possible to correct this problem, but I don't have any new information to provide at this pointI'm sorry about thatWe'll notify you as soon as we have more information available.To correct this, I've requested full refund of $(as we processed refund of $towards shipping cost on June 5, 2017)Since you paid using your checking account, it can take up to business days for your bank to process the refund and post it to your accountOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you'd prefer to cancel the replacement order, visit the below link to cancel the order:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I see that VCNY Sophie 10-Piece Comforter Set is currently available with third party seller Sold by VC NewYork and to be shipped by Amazon, if you're interested in placing order with seller, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.Please be assured that we have already forwarded this feedback and issue to our shipping department and they are working on thisIt's not something we can take action on immediately, I've made sure to make the appropriate teams aware of this, and I know they'll appreciate the opportunity to consider it as we make future improvements.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the unauthorized transactions on your debit cardSince this is a unique situation, I'm collaborating with our Account specialists to work on a resolutionPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello, To resolve the buyer's claim quickly, we need some extra information from the buyerAs the seller had offered a partial refund of $103.00, the buyer needs to confirm if he is happy with the partial refund or the buyer wants a full refund.In case the buyer needs a full refund, the buyer would need to return the item to the seller using the prepaid return label provided by the sellerElse if the buyer is happy with the partial refund, we can ask seller to issue the partial refund as stated.If this information is not received within business days, the buyer's claim may be closed until he comes back-- Date of Claim: January 31, 2018Sincerely,

Greetings from Amazon.com,The seller registered for a Professional Selling on Amazon account on March 17, Registering for a Selling on Amazon account requires several steps, such as choosing a name for the Selling account, entering in a credit card for use with the account, and accepting the Amazon Services Business Solutions Agreement.The seller was charged a total of four months of subscription feesBecause the account was not used, a credit was issued to the account to refund all four of these fees when the Seller contacted our Seller Support team earlier in AugustThe account was moved to an Individual status to prevent any additional fees.We have attempted to disburse the credit to the bank account the seller entered, but the credit card on the account is marked as invalid, delaying the disbursement.The seller can either log into their Selling on Amazon account and enter in a valid credit card, or contact our Seller Support team to close the accountAs part of closing a Selling on Amazon account, they are able to send a paper check covering any positive funds in the account.To contact Seller Support, the Seller can log into their Seller Central account, and use the "Get Support" link at the bottom of any page

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you would like to get a refund for your gift card placed on AlibabaWhile I would love to help you, I would request you to provide the gift card number so that I can be able to check and resolve this issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani