Amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you did not receive the items although tracking shows delivered, I understand you are upset[redacted] , I've checked your correspondence with our Customer service and will ensure to pass any training opportunities to themI see that we've issued a full refund of $to the same payment card that was used to place the order.We will not be able to re ship the items because one of the items "Hour White Jasmine Scented Votive Candles Set of Made in USA" is labelled as Fulfilled By Amazon, as the Merchant's inventory changes constantly, where as the other three items can be replaced, but as we issued a refund, we will not be able to replace them.In this situation, I'm attaching the links to re purchase them on our website, please go ahead and re order the items:http://www.amazon.com/dp/B00KEUOSGShttp://www.amazon.com/dp/B01B1JYZAYhttp...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the dispute you filed with your bank which resulted in cancellation of your prime membership.I've reached out to our payments team and reconfirmed that your card issuer withdrew the payment made to AmazonWe'd be happy to help you in subscribing Prime if you can resolve this issue with the bank who haven't posted the funds back to Amazon.com.In this case, to speed up the process, I've issued a refund of $to one of your alternative card so that it can help you sign up for PrimeYou can see this funds in your card with in 3-business days.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Again, I have cancelled these items before they were packed and shippedI would like a full refund no exceptionsProof of cancelled items have been provided in the attachmentI will not pay for items I have cancelled in timePlease refund my money asapno exceptionsWill never buy again from AmazonWorst experience ever!Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as the refund is processed as statedThank you Sincerely, [redacted]

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place orders.For your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted] -- Items in Order: BabyWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T [redacted] *Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the recent issue you've had and appreciate you taking the time to bring these to our attentionWe always hope our customers have a rewarding shopping experience, and I'm sorry that wasn’t the case hereI'll do my best to address your concern.I'm sorry that your order was delivered to you later than the guaranteed delivery dateThis order was shipped from our fulfillment center via fedex carrier.I've raised this issue with the fedex company looping in our Amazon transportation team to investigate what happened with this delivery and why it was delayed by one dayWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I've refunded the $shipping charge for your orderYou'll see the refund to your payment card in the next 3-business days.***, thank you for bringing this issue to our attentionWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with latest version of Amazon music app.Please do understand that once you've updated the music app to the latest version, there won't be an option to re-access older version, once you've updated latest version.I've forwarded your feedback along to the team involved in the future improvements.You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had when you contacted our customer service and I appreciate you taking time in bringing this to our attention.I understand that you wanted $to be charged from your prepaid gift card and the remaining amount from your gift card balance whereas you were charged from your gift card balance.While I see that one of our customer service agents has issued a full refund of $on December 19, 2016, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to you about this.I reviewed your account and see that your Mechanical Turk account has been approvedWe also sent you an email on March 31, at 6:PM (PDT) to complete the registration process.I hope this helpsWe're excited to have you join the Amazon Mechanical Turk Worker Community!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I sent the information requested but the issue remains openI did not receive any notice from Synchrony Bank that the issue is rectified Sincerely, [redacted]

Greetings from Amazon.com This is in response to Complaint ID: [redacted] As per the Business Solutions Agreement the seller will need a Valid Credit Card on file in order to receive sales proceeds: "Service Fee Payments; Receipt of Sales Proceeds Fee details are described in the applicable Service Terms and Program PoliciesYou are responsible for all of your expenses in connection with this AgreementTo use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Amazon ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Amazon (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account")You will use only a name you are authorized to use in connection with a Service and will update all of the information you provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete, and validYou authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise)All payments to you will be remitted to Your Bank Account through a banking network or by other means specified by us." Additionally, in order to have a physical check sent to the seller instead of through their account, their selling account would first need to be terminatedPart of the requirement to terminating your Amazon Selling account is to have a Valid CC on fileThat is fine if the seller would like to terminate their account but they will need to first provide a Valid Credit Card in order to receive payment and close the selling account Thank you

Complaint: [redacted] I am rejecting this response because: My account has been closed, and so I do not require any other action from the business, however I want to clarify that I did not sign up for a student trial Prime membership in I did previously have a student membership (full, not trial) but I had cancelled that years agoPurna also did not address why I was signed up this last December without my permissionI wish it to be abundantly clear that neither time did I sign up for Prime (trial or otherwise) nor did I approve the credit card charge Sincerely, [redacted] ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com accountWhile I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find a solution Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience being caused with the unauthorized charge towards Prime membership.I understand that your Visa card was charged for the prime subscription and you've never authorized these charges.I've looked into your account and see that you signed up for an Amazon Prime one month free trial beginning on April 23, 2016, which renew on May 23, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of prime free trial, we'll automatically upgraded your Annual prime membership on May 23, 2016, for the amount of $If you choose not to cancel, your Prime membership will renew after one year, hence you have been charged for Prime annual subscription renewal on May 23, I'm sorry, you weren't aware of this.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the annual Prime membership fee.I confirm that our customer service agent has canceled your Amazon prime membership successfullyYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand that this was not what you expected to happen, I've forwarded your comments to our concerned department for future improvementsWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:These people are obviously lying and contradicting themselvesIn their first response, they said "I may have been selling counterfeit items" because there is no proof about that except "a person claiming" that I was selling fake itemsI have a perfect feedback and none of my customers have ever complained about receiving a fake itemFurthermore, there is no email communication between me and any costumer regarding the selling of fake itemsTherefore, if instead of assuming by default that I was selling counterfeit books, they had taken a look at my feedback and my communication with my customers, they would have concluded a long time ago that I was being falsely and blatantly accusedHowever, it's easier to assume that the claim is true and freeze my funds, make money due to interest rate, and then get to keep itPlease refund me my moneyYou are engaging in an illegal activity by holding my funds for more than days as per our agreement Sincerely, [redacted]

Hello from Amazon.com,Upon reviewing this seller's account, we found the feedback for Order ID [redacted] had been removed by Amazon Seller Support in case ID [redacted] If in the future the seller should receive negative feedback on an order, we would encourage them to contact the buyer to resolve any issues regarding the transactionThe buyer could then remove the feedback if they feel it is appropriateAmazon considers buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace, and sellers should not pressure buyers to remove feedback

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the closure of your Amazon.com account.We have restored your access to this accountYou can now sign in and place ordersFor your security, we canceled the following order when we could not confirm your information:-- Order Number: [redacted] -- Items in Order: Apple 27" iMac Pro Z0UR CTO with Retina 5K 2.3GHz, 18-core Intel Xeon W, 64GB RAM, 4TB, Vega (Late 2017) with AppleCare+We are sorry for any inconvenience this has causedIf you still want the items you will need to place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about incorrect refund that has been processed for your order# [redacted] Please do understand that as our CS team issued remaining refund separately, our system will detect it as a goodwill amount.As mentioned earlier, we can only able to make any changes on refund before it gets completedSince refund was completed from our end we won't be able to take any action on this note.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirmed from our records that we did warn you about placing orders through sellers after an incorrect information was provided by one of the agentAll the transactions should go through amazon.com platform.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.Since your order was not placed with Amazon.com, we have no record of your transaction with this sellerAll valid Amazon Merchant and Marketplace orders must be placed via the Shopping Cart or 1-Click ordering and must be paid for through AmazonPayments made through other means, such as wire transfers, are not covered by our A-to-z Guarantee, which covers seller transactions made on our website.Because your order was not paid for through Amazon, you are ineligible for coverage under the A-to-z Guarantee and we are unable to issue a refund to youInformation about our A-to-z Guarantee is available here:http://www.amazon.com/help/a-to-z-guaranteeE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return addressIf the "from" line of the e-mail looks like "[email protected]" or "[email protected]," or contains the name of another internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I did respond to the buyer's inquiry on Aug Amazon's claim that I didn't respond is not valid.Sincerely, [redacted] ***